These guys always do an excellent job with my vehicles. Big shout to KC, Pierre & the entire staff…read more You guys Rock.

I had an appointment at 8am and watched as others came in and left before me for a brake change…read more Women treated differently as well. Men being offered discounts and coupon deals and not once were the women offered the same discounts. I will never understand this type of behavior from grown men. I understand this review will not change their behavior, but it does change my mind about making a better choice next time I need service.

After the same well-known chain auto repair company in Surprise failed repeatedly to properly…read morerepair my 2000 Chevy Cavalier, I had it towed to Litchfield Auto Repair. My sister has been their customer for several years and has always spoken highly of them, so I decided to give them a try. Jenny Bastanchury was my service advisor and provided excellent service at every step. The car arrived shifting hard and shuddering at low speeds. Litchfield Auto Repair's mechanics quickly discovered what the large chain shop missed. A damaged transmission bracket was causing excess vibration and had been destroying my motor and transmission mounts. There were also other issues that needed attention, and the team walked me through each one clearly. Litchfield Auto Repair diagnosed excessive engine movement and rebuilt the entire engine and transmission mount set-up using modified brackets because original parts for a 2000 Cavalier are no longer available. They replaced the left front CV axle, installed a new air conditioning compressor, performed a complete R134a evacuate and recharge service, and coordinated a full transmission rebuild. Per my request, Jenny tried to source new old stock parts for the job, but in some cases, they were not available. After all the work was completed, the Cavalier drove smoother and stronger than it has in years. Their pricing was fair, their communication was clear, and the quality of their work was outstanding. Jenny and her mechanics really listened to my input and provided superior service compared with what I had experienced at other shops over the last 12 years. Although Litchfield Auto Repair is a little out of my way, I will drive the extra miles to get auto repairs I can fully trust. Please give them a try. You will not be disappointed.

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.

We just moved back to Phoenix and needed to have our the oil changed in our Honda CR-V. We chose…read moreSun Devil Auto because of their high Yelp ratings and good experiences at store near 7th Street and Bethany Home when we lived close by. My wife brought the car in Wednesday at 2PM. The oil was changed and my wife was Happy. Friday evening we were in the carpool lane heading into Phoenix when we heard a loud bang and continuous scraping noise. My gauges were fine, no smoke, no significant change in the ability to steer the car so I exited the freeway and pulled into the first safe place to stop. I called Sun Devil Auto and left a message (it was shortly after 6PM and they were closed). That phone call was not returned. We got a tow truck and paid for them to tow our vehicle to Sun Devil Auto. As of this writing, we haven't been reimbursed for the cost of the tow. I submitted the requested receipt on Saturday. Sun Devil called Saturday morning because our car was in their lot and they had our keys. I explained what happened. To their credit, there was no pushback and they agreed to do the repair. We were notified at 3:30 yesterday that the car was done. We were watching a movie at Harkins which didn't get out of until 30 minutes after they closed so I said we'd use our other set of keys to pick up the car and get the keys Monday. Bottom line - Exceptionally bad experience with the oil change, promising response (the jury is still out since we haven't been reimbursed for the tow) September 11- Update. When I picked up my keys on Monday Jacob promised to call when the towing reimbursement is approved. No phone call yet.

Unpleasantly surprised :/…read more i had brought in my truck because it was having some pretty bad overheating issues. Keep in mind i have an extremely limited tool selection so i can't really lift the truck off the ground or inspect anything without totally and fully ripping apart the engine bay, which is why i had brought it to the shop for a diag in the first place. After dropping off the truck, i walked next door and waited outside the starbucks for about an hour, to see my truck enter the shop. after maybe 10-15 minutes, i had received a diagnosis through email about the "cracked thermostat housing" I Spent 200$ for a diagnosis on a "cracked thermostat housing" and was quoted almost $1000 to replace, something i can in no way, shape, or form afford at the moment. After spending about 4 hours in a parking lot replacing said thermostat housing, inspecting the old part, and verifying there was NO cracks or leaks in the old thermostat housing, i had called back to ask about why the diag was incorrect. the incorrect diagnosis wasn't really the issue, it was more of the "oh well, i'm just going off of what the tech said" attitude that threw me off. is it reall worth 200$ for the tech to barely glance over the engine bay and return it to me with a false diagnosis? I guess you win some and you lose some :/

Respectful, patient and efficient. They were able to have my car diagnosed, fixed, tested and ready…read morein one day for multiple services. Any additional problems that were found were explained to me clearly. The price paid was reasonable for the services done. Will absolutely be returning

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

I was calling around to get quotes for my windshield wipers not functioning. This was the second…read moreplace I called as they were closest to me, and Justin immediately invited me down to take a look at them, without charge. He did an inspection on them and then instead of offering to do the work on them, and after a few questions on about my car, he referred me to my dealership to see if it was still under warranty. I just want to express my gratitude to Justin and his team for the suggestion, he saved me $300 in repairs, as well as discovering and fixing a recall issue on my car. Very honest and kind, no BS and willing to explain things in the simplest of terms for me to understand. Thank you so much!

Not sure if there's new ownership or managers. What ever the case may be the customer service has…read moregone downhill here. Now it's like they could give two you know what's. Unfortunately seems like most places are like that now guess this is just another place. Just shop the best deal cause it definitely isn't here and with the service going downhill time to look elsewhere

I came across Pablo because he was the most recommended and highly spoken of mobile mechanic on…read moreNext Door. A mechanic needs to be trustworthy, communicative, and very good at his job - the family's safety literally rides on it. Before I saw the glowing recommendations for Pablo I had gotten the numbers of a few other mechanics but was disappointed at every turn. When I got Pablo's number, to my delight he very quickly returned my text and we arranged for him to come out and do a thorough inspection our family car. Why 'delight'? Because 4 other mechanics I had contacted either never replied or just stopped texting in the middle of a conversation or didn't speak English. Like, seriously??! These other mechanics never apologized for stopping a chat in the middle, or just said "sorry was at a job" and then never talked again. They didn't seem to care at all. I don't know if other mechanics are sitting on a high horse due to their demand or have such atrocious communication skills for other reasons. But I'm super happy that Pablo actually cares and has the necessary communication skills to make this a smooth experience. So anyway, Pablo and I arranged for a day and time for him to come out to us, gave a quote for cost and then *GASP!* he actually did what he said he would do. He came out at the time arranged and he did a very thorough job including taking photos (!) of everything. This wasn't a "I'm the pro, you just shut up and pay me" kind of thing - he explained everything in detail. Most thorough inspection I've ever had and he did it at my garage. The convenience of that can't be overstated. He charged exactly the amount he said he would, no BS surprise charges. He explained everything, never made us feel dumb for asking questions, and never tried to upsell thing. The overall experience was so excellent that since then I've hired Pablo to be our family's exclusive mechanic for everything: he's since installed 4 new brake rotors and breaks (perfect!), new fog lights, oil change, brake fluid flush, new battery, and a bunch of other things I don't remember. The car is now in the best possible condition and the cost was less than a 3rd of what BMW Service wanted to charge - and I didn't have to drive to a service center on the other side of town. Pablo came to us. He uses advanced diagnostic tools and in combination with his vast experience he can do just about everything imaginable, from fixing and upgrading anything, complete overhauls, to clearing out those annoying codes. He just does it all and that's really awesome. I'll continue to put my family's safety in his hands because I'm so pleased with his work, thoroughness and communication that I'm not interested in dealing with any other mobile mechanic.

Juan is a knowledgeable mechanic that is fair with pricing and very very attention to detail…read morecleaning everything he removed. He went above and beyond to get my vehicle up and running and if you need a mobile mechanic Juan is your option. 5 star communication and I will definitely be using his services again.

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

Front brakes completed in my garage. Took 20 minutes and he was done. One year warranty!…read moreVery satisfied

Everything went well. From the time I called -Gunner was kind & informative with my questions and…read moreconcerns. I came in and my tire issue was fixed , fast and efficient was the service . Great place to get your tires replaced / fixed . Thank goodness I can get back on the road fast. Thanks team

About three weeks ago, my son and I visited the Big Brand location at 9835 W. Peoria Ave. We…read morepurchased four new tires for his vehicle and also paid to have two wheel studs replaced after they had snapped while he was changing a flat tire the previous day. Our total purchase was approximately $1,200. Unfortunately, our experience since that visit has been extremely disappointing. Approximately two weeks later, my son experienced another flat tire and took his vehicle to the Big Brand location at 10545 W. Indian School Rd. He was told there was no indication of a puncture that would have caused the flat. The tire was replaced, and he was charged nearly $100 for the visit. The following week, he experienced another flat. This time, we discovered that the valve stem that had been installed with the new tires was leaking. When he returned to the Indian School location on September 28, an inspection also revealed that during the previous repair, one of the technicians had stripped the wheel studs. He was instructed to bring the vehicle back on September 30 to have the damage repaired. Initially, we were told that we would be charged labor for the repair, even though the damage occurred during work performed by Big Brand. After discussing the situation, Big Brand agreed to complete the repair at no charge. My son dropped off his vehicle on September 30 and was told the repairs would take approximately three hours. He arranged an Uber home and waited. By 5:00 p.m., he still had not received an update, so he paid for another Uber back to the shop. Upon arrival, he was told that they had not been able to get to his vehicle and that the repairs had not been completed. We have been loyal Big Brand customers for years and have always had positive experiences with the service and quality of work. Unfortunately, the service and quality we have received over the past four weeks have been extremely disappointing. At this point, we have lost confidence in the work being performed on our vehicle and have decided to take it to another shop to ensure the necessary repairs are completed correctly. This is creating an additional out-of-pocket expense for us. We sincerely hope Big Brand takes this experience seriously. Customers should be able to trust that repairs will be performed correctly, that damage caused during service will be addressed appropriately, and that commitments made by the shop will be honored. After years of being loyal customers, it is very disappointing to have reached a point where we no longer feel comfortable trusting the service provided

We had an excellent experience with Jerry at Rodeo Ford. From my first contact with Jerry…read morethroughout the purchase of my Raptor R the entire experience was outstanding. I really appreciate working with Jerry and I would highly recommend him.

"Horrible experience at Rodeo Ford. As a loyal, tier-one Ford Motor Credit customer who has paid…read moreoff multiple vehicles, I came ready to buy TWO full-size Broncos. Instead, salesman Jaime Sanchez completely ignored us to play on his phone, and when I called him out, he rudely told us: 'You shouldn't have even come here, go to another dealer.' He profile-judged my family, assumed we couldn't afford it, and treated us with blatant disrespect. We took our business elsewhere. Unprofessional, biased, and unacceptable. Corporate grievance has been filed."

Jon Velasco was absolutely incredible! I originally came in looking at a used Acura, but…read moreunfortunately I wasn't approved for it. Jon didn't give up on me, he went above and beyond, pulled so many strings, and somehow made it happen for our family. I ended up leaving in a BRAND NEW 2026 Honda Pilot, which is honestly better than I could have imagined! With our third baby on the way, having a safe, spacious, comfortable family vehicle means so much to me. Knowing all three of my babies will be riding comfortably from now on is the best feeling. Jon genuinely cared about getting us into something that worked for our growing family, and I couldn't be more grateful. If you're looking for someone who will actually work for you and do everything he can to make it happen, GO SEE JON VELASCO! Thank you so much, Jon!

Jose was very quick and efficient in our car buying process. We are both very young and were a bit…read morenervous coming in here and what to expect, he never made us feel silly or awkward about the process. Very nice and very efficient only took us about two hours which was less than we expected.