Marsha, Eric, and everyone at Cool Motors are hard-working, honest, customer-oriented people. My…read morehusband and I were shopping for a very particular car, and I saw (on cargurus.com) that Cool Motors had one for sale. I was extremely hesitant to buy a used car from a used car dealer, especially one that was out of state. (I've had two bad experiences with used car dealers in Northern CA.) Well, Cool Motors has restored my belief that some used car lots are legit and honest. Here's a breakdown of the pros/cons of Cool Motors:
Pros:
- Answers phones and emails promptly and courteously; I was even able to text with the owner!
- Very helpful in accommodating my requests for pre-purchase inspection! Since I am in NorCal and would be buying the car sight unseen and without a test drive, I knew I wanted a pre-purchase inspection at a mechanic of my choosing. I selected a mechanic in their area, and Cool Motors was gracious enough to have someone drive to the mechanic and then pick up the vehicle THE SAME DAY. How is that for service!?!
- They answered EVERY tedious, nit-picky question I had about the car and its online pictures. And, they were very kind and detailed with every answer.
- Emailed me Carfax asap.
- I got spooked about having to transport a vehicle from AZ to NorCal. When I told them this, they went out of their way to help me find a reputable (licensed and insured) transport company at a very, very good price. This is not a normal service of theirs, so I really appreciate they're taking the time to help me with this.
- They were very respectful, honest, and transparent with me when we were negotiating the price and our respective rationales/opinions.
- My car was delivered to my doorstep in great condition by a courteous driver.
- They emailed my temporary license plate on the day I received my car.
- They also knew about interstate title stuff, and they went ahead and had the title re-printed/re-issued cleanly to make life easier for me at the CA DMV - THANK YOU!!! I had no idea to ask for this, and this took time and resources on their end to make my life easier! Thank you so much, Marsha!
- The car was exactly as described, and runs really well - better than expected.
- They take special care to source their cars from local private parties and AAA - NOT auctions; thus, you can be more confident you're not getting some auctioned off car with shoddy repair work.
Cons (and this really isn't a con... just a thought to make the experience even better):
- Send the customer the FedEx tracking # so they can be alerted to when their paperwork is coming.
I would enthusiastically recommend Cool Motors to anyone looking for an honest, reputable used car dealer. I mean, you're still going to have to go through the process of car shopping, price negotiating, etc., but rest assured that with Cool Motors, you'll be shopping and negotiating with honest, hard-working, respectful people who truly want their customers to be happy. Thank you, Cool Motors!