I recently had an experience at Avondale Toyota dealership that I feel compelled to share. I went…read morein for a routine oil change, but it turned into a more complicated visit when they discovered a part that needed replacing. While the wait was longer than I had anticipated, I was pleasantly surprised by the level of customer service they provided. The dealership offered to cover the cost of my lift to and from the store, which was a thoughtful gesture that alleviated some of the inconvenience. Additionally, they provided me with a rental car while waiting for the part to arrive, ensuring I wasn't left without transportation. Overall, despite the initial delay, the staff at Toyota dealership made the experience as smooth as possible. Their willingness to accommodate me during a potentially stressful situation truly stood out. I would recommend them for their attentive service and commitment to customer satisfaction.

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

Wow, great job Wayne. You made it worth the 400 mile round trip for not just a great deal, but more…read moreimportantly the fantastic Customer Service. I know I am going to love my new Ranger Raptor. Thank you Wayne. Kevin

Jake went way beyond of what he needed to sell me a new truck; I have no words that describes his…read morededication on making the customer number one priority. I wasn't even in the market to buy but I couldn't pass the smoking deal that he provided. He will always be my go-to guy.

Lewis was our sales representative and he was very kind, easy going, and relatable. He made the…read moreentire process smooth and we never felt pressured or "sold". He was willing to work with us and make the deal work. Also, the General Manager Matthew was great! He helped us find discounts that we didn't realize we qualified for, like employer discount. The Finance Manager Eddie was super helpful and didn't try to upsell us on coverage. He was very transparent about benefits of what was offered and what made sense for lease vs finance, so we did add the tire & wheel coverage which is a great savings at lease-end. All three gentlemen were a pleasure to work with. We landed a great deal on a new 2026 Hummer EV pickup. Thank you Yates team!

Best Car buying experience ever!! I have purchased 17 vehicles from Yates and every time it's a…read morestreamline, easy process. True professionals.

Alfredo is enthusiastic and friendly, made the experience as painless as possible. If you're in the…read moremarket for a car, check this place out.

AVOID EARNHARDT HONDA DEALERSHIP: BOTH SALES AND SERVICE My…read morewife and I purchased a 2026 Honda Odyssey here just a few months back. One of the advertised perks of buying at this dealership was free oil changes up to 12,000 miles. The sales rep that worked with me, friendly enough (of course, he wanted to make a sale), stated that the first oil change is typically recommended at 6,000 miles. Having just reached 6000 on the odometer, I cut some time out of my week and stopped by the Earnhardt Honda service department this morning to get that first oil change done. The service rep, Jerry Morris, stated to me emphatically that doing the oil change for free was impossible, because the Odyssey's Oil Life Indicator stated that the oil has 50% life remaining. He then stated that they wouldn't do a free oil change unless they saw the Oil Life Indicator at 15% or below! I stated that 6000 miles was, if anything, a little late for the first oil change; but he wouldn't budge. I then learned that many mechanics recommend doing the first oil change no later than 3000 miles--in order to replace the break-in oil (which is not full-synthetic) with full-synthetic oil that is made endure five to six thousand miles in between changes. The fact is that the Oil Life Indicator is based on mileage, and nothing else. The indication of 50% of life remaining after 6k miles driven is nothing but an anomalous glitch that is completely unrelated to the actual quality of the break-in oil. I pulled up my big-boy pants and decided that I could pay for the oil change out of my own pocket. It's just an oil change; not a lot of money by any measure. But how will the same dealership react when it's something serious and much more costly down the road? Jerry Morris from the Earnhardt Honda service department actually did me a favor: his adamant refusal to honor the dealer's commitment reminded me of a quotation from Maya Angelou: "When someone shows you who they are, believe them the first time." I will never do business with Earnhardt Honda again; no service, and no future purchases. In fact, when I called Germain Honda of Surprise to set up that first oil change, I told them the story, ready to pay up for the oil change myself, but they insisted that they would take it upon themselves to do that first oil change; gratis. That makes it very easy to decide where to bring that vehicle for service in the future, and where to go when we are ready to make our next purchase!

Excellent service & very genuine team, would definitely recommend 100%!Just purchased a 300 & any…read morequestions i have are answered directly or taken care of ASAP, never feel like you're given the run around at City Auto, very satisfied with my buy!!

From the owner: City Auto Group Avondale specialized in getting you on the road in a new vehicle no matter your…read morecredit situation, We offer a huge variety of vehicles in all price ranges. You will not leave the lot without a newer vehicle.

They got me a loan that I am currently having to take into litigation. Stay away from them.read more

Lousy customer service, horrible car purchase on a gray 2015 Limited Ford Explorer. Car never made…read moreit home from the day of purchase until several days later. Supposedly the car was ready to go. The car broke down again a couple days later. Car went back and we asked for a different car and that did not happen and Eric wants to keep the $2,000 down payment all because my mom would not accept what he has in stock as we were very clear we needed a 3rd row seat, AWD and rear A/C. He wanted to place her in a Kia Sorento with none of what we originally had requested. At this point is when Eric decided to not look for another car nor refund her $2,000. Horrible experience.

Time is of the essence. I understand that dealerships at…read moretime can be busy but I truly believe this place can do a bit better with the turnaround time to perform a routine service / oil change. I came in on a Tuesday appointment mid day and got checked in pretty easily. The only quarrel I have is that it took 2 hours to finish a regular scheduled maintenance. Luckily they have a lounge area with coffee and tables seating with power outlets so I got some work done while waiting. The service personnel were very nice. Again the only reason I put a 3 is because of the wait. Perhaps staffing may be an issue and I believe they can do a better and quicker job at finishing because I take our other vehicle to a dealer literally down the street who gets us in and out in an hour or less.

Here's a cleaned-up, sharper, and strongly negative version for your review:…read more Do NOT take your vehicle here for service unless you're okay with your belongings being stolen. I brought my vehicle in for service and was never informed--nor did I sign anything--stating the dealership wouldn't be responsible for lost or stolen items. You would expect a large, reputable dealership to have trustworthy staff, but clearly that's not the case here. I accidentally left an expensive item in my vehicle. When I returned to pick it up, it was gone. No explanation, no accountability--just gone. I reached out to three so-called managers (Robert, Dustin, and John), and not a single one had the decency to respond. The complete lack of professionalism, communication, and responsibility is unbelievable. At this point, it feels like this place either tolerates or outright enables this kind of behavior. If this is how they operate, customers should seriously think twice before trusting them with their vehicles--or anything inside them. Take your business elsewhere. This dealership clearly does not value its customers or their property.

We reached out to the dealership and Wilbert provided us with some great options over the span of a…read morefew days. When we came in he worked with us to get us the exact car we wanted at a great price. Thanks!

Another visit to Earnhardt Hyundai for routine maintenance and another quality service check…read more Everything went smoothly, from the online scheduling, inbound process, customer lounge, to friendly service advisor, Kenny. Trust Avondale Earnhardt Hyundai for your service needs.

They had exactly the car we were looking for, at a lower price than other dealers, so the hour…read moredrive didn't matter. All their staff are friendly and well trained in their method of selling. They are a no negotiation dealer, and have a few high price add-ons that they push including a high document fee and a cleaning and prep charge . We decided to buy and that's when problems started. Either the staff isn't well trained in using the computer program, or the program isn't a good one. Firstly, the contract was written up for the wrong car but with the right VIN. Then it took two hours to get a corrected copy. Then they put the wrong name on the receipt for the deposit. When we came back the next day with the funding, a small scuff on the car hadn't been buffed out as promised, so there was another wait. Would I buy from them again? I probably would give them a chance again. All in all, even the ridiculous no choice charge for what is basically a Scotchgard treatment, we saved between $2500-$3000.

They must not inspect vehicles because after buying a used car, the gas tank wouldn't fill past…read more3/4's. Took it back and they said they found nothing wrong so I have to pick it up and try again instead of them testing the problem. They wouldn't add gas to see the actual problem. Picked it up, took it to a gas station and it did the same thing. I moved it around a little and tried again and gas would flow but there's obviously an issue that they don't care to fix. Go anywhere else but here to buy a car. Also, why so many workers standing around in the lobby but I have to wait hours every time I have to come down there even when I have an appointment after checking in. Ridiculous.

We don't usually write reviews, but this was a 5-star experience worth sharing--Yelena Pavon and…read moreMario at Larry H. Miller Chrysler Jeep Avondale really stood out. We were searching for a 2026 Jeep Rubicon and couldn't find anything on the lot or even within 10 miles online. Yelena Pavon didn't stop there--she took the initiative to check the delivery lot and came back with the exact vehicle we ended up buying. That level of effort and dedication is rare and definitely deserves recognition. Mario handled the deal and was fantastic to work with. He was flexible, solution-focused, and found a creative way to include side steps, which we really wanted. You can tell he cares about making things work for the customer. Aurello Gonzalez in Finance made the paperwork easy--clear, efficient, and professional. The biggest surprise was the follow-through: Yelena Pavon personally delivered the vehicle to our home and picked up our trade-in. That's above-and-beyond service. We would absolutely recommend Yelena Pavon and Mario to anyone looking to buy a vehicle. This team truly earns your business.

Buying a car best experience ever!!!…read more Getting vehicle service was an absolute nightmare!! I made an appointment with my ram truck for 2 recalls. Worst part is I didn't speak to a real person. It was ai. Ai set me up for failure today. Absolute waste of time. When I pull up for my appointment i waited by my truck for 10 min. Nobody acknowledged me. I finally go in and wait another 10 min to speak with someone. They inform me they don't have the parts to fix my vehicle today. I took time out of my busy schedule I didn't have to deal with this today only for them to not know an exact date for a secondary appointment. Hire real people!!! Penny pinching cheap company!! There's a reason this place has 1.8 stars on yelp. Avoid like the plague. This is also my second experience here. 1st time sucked too. Cherry on top to show just how bad service is at this company there were 2 other dissatisfied customers in the lobby as the same time to me. Service doesn't care or value your time. Find another dealership to fix your vehicles. My experience is so bad I'm prob going to redo my review from when I bought my vehicle. It will go from 5 stars to 1. Terrible company