***Highly Recommend*** I was and am always thrilled to work with my sales man...Nick Hines is a blessing!! This man is thorough, patient, and attentive to what the customers wants and needs are. I will always request him personally for any concerns with my car. He made this process enjoyable and allowed me to have this great memory for my first car purchase. Thanks again Nick? read more

I've been buying cars since 1969 as a 16 year old and had one of the most pleasant car buying experiences ever at Camelback Hyundai. First of all stop sleeping on Hyundai. They are building quality cars with outstanding technology. Their warranties are exceptional and the vehicles are attractive and dependable. We traded in a 14 year old Sonata we've owned since 2012 with 108,000 miles on it so we know first hand the build quality. The most impressive part of the experience was dealing with Dakota Ferch who worked hard to get us the car and deal we wanted. I can recommend Dakota without reservation and I hope you give him a chance to earn your business. They stand behind their deal and will deliver you a great car at a solid price. Can highly recommend Dakota and Camelback Hyundai without reservation. read more

The sales man Ricky is wildly inappropriate. Ultra Aggressive sales pressure and argumentative. I asked not to be called and received several calls then started receiving 15 calls for other dealerships on various vehicles. One of them was kind enough to tell me they received 2 leads with my phone number but false emails so they were suspicious. If this is an acceptable behavior for how sales is handled, imagine if you had a real issue. The receptionist was kind to get me to a GM but it was voicemail and they did not call me back. I would never buy a car here based on this behavior. The response to this post speaks volumes to double down on this kind of service being "procedural" should tell you everything you need to know. If your company has more negative reviews than positive, the issue isn't the client base. read more

Sharing a recent experience at Hyundai Camelback for transparency. After my vehicle was inspected following an accident, communication from my service advisor, Travis, was limited and I had to repeatedly ask for basic updates on timeline and findings. I was told the damage appeared "extensive," but without clear detail upfront. The shop later quoted approximately $6,600 for a full driver-side suspension replacement, along with additional components. Seeking a second opinion, I had the car inspected independently and was told only a single strut needed replacement, which cost about $200. When I returned to pick up the vehicle, I was informed of a $170 inspection charge. When I declined, Travis became noticeably unprofessional in tone and directed me to remove the car from the premises despite me arranging a tow. The interaction escalated until a manager stepped in and handled things more appropriately. My main concern is the lack of clear communication and professionalism during the process. I would recommend getting a second opinion for any major repair estimates. read more

Get everything they promise you in writing when purchasing a car (even when they assure you that what you ask for is standard procedure.. LIES). They WILL take advantage of you and waste your time. Any time you question anything they would respond defensively or deflect. So unprofessional. I will recommend everyone I know to NOT go to this dealership for ANY SERVICES. read more

Terrible experience. Bought my EV here (which I love) 2 years ago and to this day they won't stop calling me trying to get me to trade it in or upgrade. Also when I bought it they couldn't find the factory charger it was supposed to come with and tried to give me some aftermarket charger instead. They were super pushy about it. Only when I threatened to unwind the deal did they get me the OEM charger by pulling it out of a different EV. I will never do business with them again. read more

I've been looking for a charger for a while and I've dealt with countless dealerships that try to rip you off with a bunch of fees and this was the first dealership that didn't do that and as of now the car works perfectly and it is a dream come true if you ever work with this dealership ask for Kassem Swaidan cause honestly I believe based of other reviews I would have had a completely different experience otherwise I genuinely believe he is the only dealer I have ever trusted read more

Camelback Hyundai - Car Dealers Near Me - Phoenix, Arizona

Josh, we have tried contacting the dealership multiple times and your dealership did nothing to fix the issue. The most you have done is say sorry, oh well we couldn't find a similar car. She or I has contacted the dealership Tuesday, Wednesday and Thursday since the breach of contract and Camelback doesn't respond since your brief "sorry" voicemail. I even contacted Berkshire Hathaway automotive, your ownership group, and they say it's odd you won't send an email cancelling the contract or provide a resolution either but they can't force you to do what's right since you're an independent run dealership. I would've rather posted a review complimenting Ricky and my new car but you broke contract and took that scenario away. read more

Camelback Hyundai - How my mom was notified Camelback was breaking contract. - Car Dealers Near Me - Phoenix, Arizona

Review I rarely leave reviews, but anyone buying a car needs to be warned about this dealership and the manipulation that occurs within it. I am a very informed vehicle buyer and have purchased used vehicles from several different dealerships across the U.S., but this was by far the worst. We had three different salesmen plus two managers lie to us multiple times about a myriad of topics concerning our transaction. When confronted, they would blame the other employees and then scurry away before helping resolve the issue. DO NOT take anyone's word for law at this dealership; if it's not written in your contract, they WILL take advantage of you and lie as if you never inquired. Easily the most unprofessional, manipulative group of men I've ever worked with; avoid at all costs. For those still reading, examples include: 1) The salesmen promised the vehicle would be filled up with gas before we drove the vehicle off the lot. This was promised by multiple salesmen. We asked for it to be in written in the contract multiple times, only to be ignored, and at one point scolded that this was their standard protocol for over 30 years. So, we didn't push back and trusted their word. Their "standard protocol" changed upon completion of the purchase and they refused to fill up more than half the tank, saying nobody ever promised that and that we misunderstood them. 2) "Best car detail" we've ever seen was promised. We drove away with pre-existing liquid stains (that a detail would've removed), dirt all in the trunk, and a plethora of trash in the seat pockets from previous owner. 3) Thankfully, an out the door price was established early on by myself, but last minute clerical errors within the dealership, stemming from an insufferable lack of internal communication, resulted in the dealership attempting to force us to pay the difference of their mistakes. 4) An active duty military discount promised during the test drive by the salesman was retracted during the price negotiation. The dealership went back on their word, stating "There are no active duty military service discounts for pre-owned", even though it was offered on the test drive in the used vehicle. This dealership doesn't stand behind their word and there's likely an incentive program amongst the sales department that encourages the manipulative behavior exhibited by its employees. Attempting to take advantage of seasoned active duty military service members is a disgraceful act, of which is the least of this dealership's concerns. Avoid this dealership at all costs! read more

You requested a review, so here it is. I was at the dealership for a software update. First I got hassled in the waiting area by salesmen trying to get me to look at cars to replace my Sonata, which I have no desire to do. Then I get a long list of things "wrong" with my car that they want to fix like filters, fluids, oil changes, tires, brake calibration, etc, etc when all I came in for was the software update. I should have been in and out in 1/2 an hour and was there over 2 hrs being nickeled and dimed to spend unnecessary money. I won't be back to your dealership anytime soon! read more

My daughter bought her first car from Kass! Although there was several issues with the car Kass came through every time at taking care of her new car needs and always Rose to the occasion at assisting us! Would definitely recommend! read more

I would like to give a special thanks to Meka in the sales department for non-stop harassment. I was interested in a vehicle and I had made it known I wasn't too sure yet as I was still looking around. He kept calling asking when I will be there to look at the vehicle even when I had asked him to stop and let me make my own decision. I would stay away from this dealership and not even give them your information. read more

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Got a key from here for $366 and they never mentioned that the key needs to be programmed for an extra $200. You think they would say "and after we cut the key, you need to go over to service and have them program it for an extra fee." Spoke to Ismael in the service department who was very rude and treated me like an idiot. He said that everybody knows that and compared it to getting tires, that you can't just buy tires without service. You can program other keys on your own. I hope they record their calls and listen back to hear his degrading tone. Definitely would not recommend!!! read more

If I could give zero stars, I would. I've delayed writing this because I usually avoid negative reviews, but after repeated issues with both Camelback Hyundai and Hyundai Motor Finance, I'm beyond frustrated. Dealership Experience: I purchased what I believed was the car I test drove. A week later, I was told the VIN on my paperwork didn't match the car I drove home--they sold me the wrong car. I had to return and swap vehicles. No apology, no compensation, no accountability--just "here's your new car." The salesperson barely acknowledged me during the exchange. Completely unprofessional. Finance Nightmare: For 2.5 years, I made every payment on time without issue. In October, I requested to move my due date by four days due to a temporary hardship. That single request caused chaos: * My account now shows "Past Due" despite all payments being made. * I've spent hours on the phone, transferred multiple times, hung-up on twice, and still no resolution. * I've been given contradictory excuses: "payment bounced" (it didn't), "due date change caused it," "allocation error," etc. yet no one could problem solve Even supervisors couldn't fix it and escalated it without follow-up. The incompetence is staggering. Bottom Line: I will NEVER buy another Hyundai. This is my third new car purchase (first Hyundai), and it's been the worst experience--issues with the car, the finance company, and the dealership since day one. Stay away from Hyundai, Camelback Hyundai, and Hyundai Motor Finance. read more

It looks like I'm not the only one that's has had issues with this car dealership. What an absolute joke these people that work here!!! First they tried bait and switch with my daughter. Then the manager couldn't have the common decency to return my call. Absolutely horrible sales people!!!! Hyundai should reconsider training these employees in customer service. They don't honor their word. Go elsewhere read more

Excelente Servicio!!! Nos atendio muy Bien en Nuestro Idioma, Jesus Z. y sobre todo nos ayudo con todas nuestras dudas! Y salimos muy satisfechos con nuestra compra! No duden en preguntar por el! cualquier pregunta te puede resolver! Excelente persona! read more

Camelback Hyundai - Muy bonito, Elegante, cómodo y funcional! - Car Dealers Near Me - Phoenix, Arizona

The worst experience of service I have experienced. The buying process was horrible. The servicing isn't much better. Had my car serviced by Ishmail. He had a really bad attitude from the start. He interrupted the tech who was trying to help. His work station was terribly disorganized and messy. He was supposed to change my oil with synthetic. Instead, he put the cheap in. So now I have to come back and be subjected to terrible service much sooner than I would have hoped for. My biggest regret was buying a car from this dealership. read more

I applied for a dodge Durango and Jacob one of the sales people texted me saying I was approved for the Durango he texted me multiple times saying call me now. called me I answered and he said when can you come in I said I don't have the full 3000 they wanted. so he said we can take 500 for now until you have the rest they got me a Lyft there and when I got there another sales rep Anthony drove me to Wells Fargo to withdrawl 500. we got back to the dealership when he said lets get the 500 i gave them the 500 and they brought me a receipt and a contract for a KIA I asked do you have a contract for the durango they said I wasn't approved for the Durango and approved for a Kia instead. They tried to get me to sign a contract for a 2026 Kia for 750 a month. I never signed a thing. I ended up giving them the 500 to hold the Kia because Jacob came and kinda made me think it was good I got a receipt And I thought about it while they ordered a Lyft. I ended up changing my mind and asked for the 500 back. Jacob came said no why. tried to belittle and he gave a " motivational speech" and said think about if u change your mind we'll give u your money back. I didnt want to miss the Lyft so I said ok. The next day I called to ask them for my money back I sent Jacob and email before I called saying I want my 500 back I don't want to drive a Kia to build my credit id rather save up for something else. I call Jacob ask him to check his email he says ok reads it says " I want my 500 blah blah blah blah blah we can't do that " and hangs up. I call back ask for a manager they put me on hold and hang up I call back 5 more times and every time hang up on me. Finally I get a manager Chad on the phone he says they cant give a refund its non refundable I said they never said it was non refundable I have a receipt that doenst say non refundable on it he stays quiet and i said so can I get my money back he says no I said so what am i gonna have to sue you guys? he says yea and hangs up. I call back get Jason on the phone he says the same, non refundable. I tell him they never told me non refundable. I tell him I'll sue if they don't give me a refund he says that's fine take it up with our legal team and hangs up. I call back another person answers I ask for a manger they put me on hold and hang up. I call back a lady answers I tell her they keep hanging up on me she says omg I'm sorry says I'll go someone u can speak to puts me on hold and hangs up. I quit trying this time. And have my girlfriend calll them to ask for a refund too she calls once and they tell her okay I'll get u a paper check and give u a call back when it's ready 30 minutes later they call and tell her the check is ready to be picked up. They put me through the most for nothing. Highly recommend not going to this place unless you want to be SCAMMED LIED TO AND GET YOUR TIME WASTED DO NOT GO HERE read more

For the most part CB Hyundai has been pretty good. Purchased my car there and going on 8 years always had my car serviced there. But it took one bad experience to throw that relationship out the door and because of it will never go back. Briefly, had a service maintenance done which was way overpriced. Due to the parts needed I let them do it. In the end they didnt use the parts they said were required but still charged me the original quote. A neat slide of hand but I noticed it. read more

Camelback Hyundai - Approved $326.55 service quickly switched to over $700. - Car Dealers Near Me - Phoenix, Arizona

Rude rude rude get different staff if they don't like there job called for a part. person on the line tried to be a smart ass making stupid remarks wouldn't recommend this try millers they have AMAZING CUSTOMER SERVICE read more

Went to buy a certified pre owned car. Part of the pre owned check list there are 2 lines that state 2 transmitter keys to be included. The supposedly highest manager refused to honor the check list. Only wanted to give 1 key. Told me to take it or leave it. So, I left it. What else is not honored on the list? Suggest reading the check list and request it if they don't show you. read more

First-time buyer here, and I've never felt more disrespected or condescended to in a professional setting. I came in with a clear budget, clear expectations, and a desire to be taken seriously. Instead, I was talked down to and made to feel like a helpless little girl who didn't know how to drive, despite stating I've been driving for years. Ahmad despite being nice, repeatedly explained things like how to turn the car on, how to adjust my seat, and how to move the steering wheel. Things he knew I already understood. Daniel was even worse. When I decided to walk away from the sale to think things over (because I was clearly uncomfortable), my friend, who was there to support me, simply backed me up(when they continued to hassle a clearly shy uncomfortable person). And his response? A snarky "who's buying the car?" Like he didn't already know. The tone was rude, unnecessary, and meant to shut us down. The pressure was constant. My discomfort was ignored. And the second I asserted myself, it became almost hostile. If you're a young woman, especially one buying her first car without a co-signer, do yourself a favor and go literally anywhere else. I found another dealership that treated me with the respect every customer deserves; no pressure, no condescension, just actual help. That's how it should be. read more

Do not purchase a vehicle from here unless you want high pressure sales, and consistent spam phone calls. I have been contacted by several different numbers, calling multiple times per day. I have called into the front desk, and asked each caller to put me on a do not call list. When you don't answer they call back a second or third time. And sometimes a different sales person will call you back within 5 minutes of asking to be taken off the call list. They call late at night, they call on holidays (3 times on my birthday, and so far 2 times today on the 4th of July). I know that it's not the service or sales department here directly, but they are obviously the ones who sold my contact information to be harassed by these people. There are Class Action Lawsuits filed against this company for the same issue and unfortunately I've tried blocking and contacting Camelback Hyundai and they are leaving me with no other choice than to leave negative reviews after 2 years of constant BS sales calls. If someone reading this can fix this issue for me I'd gladly change this review, but it's getting to a point where I would recommend everyone to stay clear of this company to avoid them selling their personal information to spam calling companies. Good Luck. read more

Scammed me when I signed documents..read each page and numbers carefully ..made me pay for an extended warranty which i did not want. beware of the finance manager and sales people read more

I have used the service department a number of times and have been satisfied. However, when I took my car in on Friday I found there is a $67 charge if you use a credit card to pay. The preferred payment method is a debit card. I don't use a debit card for anything and haven't for years. I no longer have one. I won't be coming back to this dealership. The charge is outrageous. read more

Beware of the service department. Go somewhere else!!! They have the ridiculous policy of charging a 3% service fee for using a credit card in the service department. I have never heard of a car repair place/major corporation adding on a credit card service fee. If you are getting something simple and inexpensive done like an oil change, 3% is not a big deal. Let's be honest, though.... most car repair bills are in the $1000's. Our bill was $3500. 3% on that amount significant and punitive. In addition, most people don't have a few $1000 sitting in their bank account where they can use a debit card for a major car repair.. We will never use their repairs service again. . read more

I had an appointment at 9 AM. I arrived at approximately 8:40 AM. I stood in line until 9:12AM. I had someone cut in front of me in line & she gave zero effs. This store appears to be grossly understaffed in the customer service area. It's also wildly unclear what the purpose of an appointment is for if you can't be seen at that time. There was zero incentive to stay & waste any more of my time. It really service at dealerships that makes me never ever want to purchase another Hyundai. Consistently across this country at many Hyundai service locations that I have been treated like garbage & repeatedly ignored. It's continually made clear to me that as a customer, I am not valued or wanted at any Hyundai. Thank you Camelback Hyundai for confirming that I don't mean anything to Hyundai. read more

They sold me a lemon. Check engine light on as soon as I left dealer. Car had 40 miles brand new. 2 service trips and they say the catalytic converter is damaged and needs to be replaced. This is clearly a defective car and asked for refund of money or exchange for different car. They won't replace car. It is highly unlikely that the check engine light and problem wasn't known. They tell me I'm lucky because it's under warranty. I didn't drive a mile before it "broke". Be very careful with this dealership. read more

They lie. False adverting with their cars. It's one price online and then you get there it's another price. They dont care and they just want people to come in to tell you the car is more and the online price was wrong. Scammers. Now they said it's the 3rd party that messed up when I called them on it. They are telling my it's 7500. More than double the adverting. read more

Camelback Hyundai - Car Dealers Near Me - Phoenix, Arizona

Jesus was WONDERFUL during my entire experience at the dealership. He was very honest and forthright. He was patient with me and I ended up driving off with exactly what I wanted. I highly recommend seeking Jesus out the next time you are Camelback Hyundai. Also, everyone I came in contact with at Camelback Hyundai was extremely courteous and went above and beyond to assist me with getting the Sante Fe I purchased. Go here and you will drive out a thrilled customer! read more

Camelback Hyundai - 2025 Hyundai Santa Fe - Calligraphy - Car Dealers Near Me - Phoenix, Arizona

My wife was in the market for either a 2025 Santa Fe or a Palisade. We hadn't decided between those two and the various trims between SE to Calligraphy. We were budget conscious and didn't want to spend too much money for what we needed. Isaac walked us through the options by asking good questions to narrow our "needs vs wants", never tried to oversell us and had great customer service. He actually landed below budget, and matched our needs to a new 2025 SantaFe SE and made us comfortable with each detail and button. He also explained all the tech in the SUV, he had a great understanding of how that could either increase gas mileage or increase safety. We then moved to the numbers and were worked with Mark, who was a great and efficient finance manager. Stellar team all the way from beginning to getting our keys. Highly recommend Isaac as your go to salesperson. read more

I purchased a car from camelback Hyundai back in 2019, and if I had known what a nightmare the follow-up would be, I would have taken my business elsewhere. Since then, I've been bombarded with calls from this dealership nearly every week, trying to sell me another vehicle. I've repeatedly asked them to take me off their solicitation list, but it's like they either don't care or can't be bothered to respect my request. It's bad enough that my initial experience with the salesperson was underwhelming, but this incessant calling shows a complete disregard for customer satisfaction. Clearly, the dealership values their sales tactics more than customer respect. If you're considering buying a vehicle from this dealership, beware--you might be signing up for years of unwanted calls. I'm fed up, and I hope management gets their act together to end this relentless pestering. Bottom line: You guys need to start respecting your customers and stop the harassment read more

Took my 16' Veloster in because it was running slow, Mike DiTella was my advisor and he took care of me! The service team fixed the issue with my car and Mike called me frequently about updates along the way. I appreciate him and the service guys. I hope this review reaches the director Adam because I am truly grateful for great experience I had. I felt at ease from drop off to pick up. Ask for Mike! read more

Avoid the service center at all costs. My car had a warning light to have the turn signal checked so I brought it in, they evaluated it, and determined they need to replace the turn signal light system, but they had to order the part and would let me know when it comes in. When they pulled up the car it had a massive scratch through the paint on the driver side passenger door (first picture). I made the service advisor and service manager aware of the damage, they sent it to their body shop to be repaired and told me I'd have it back by the end of the week. Well two weeks later they finally say it's ready to be picked up. I show up AND THERE IS ANOTHER SCRATCH & DENT ON THE SAME DOOR! (Second picture) At this point I'm not about to leave my car in their care a third time to be "fixed" so I ask the service advisor if I can take it to a body shop of my choice to have it repaired and they will cover the cost which he readily agrees would be an appropriate course of action. I immediately took the car to the body shop and sent the estimate over that same day. The service advisor acknowledged he received it and said he would let me know when the check is ready to be picked up to cover the cost. It's now been 4 weeks and I've been ghosted every time I have called. They say a manager would reach out to me but so far I've heard nothing. So now it's been six weeks since my original appointment, my car has been damaged two separate times by this dealership, it's still currently damaged, and my turn signal still needs to be fixed. 0 out of 10, would not recommend. read more

Camelback Hyundai - 2nd scratch caused by the dealership - Car Dealers Near Me - Phoenix, Arizona

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Had an appt at 10:00 and walked out back to the shop at 11:15 am and car is still sitting on the side of the building. . Told them and they said it will be 30 more minutes before they get it in for diagnostic testing. Still waiting. Bad customer service!!! read more

I was told if l referred someone to Camelback Hyundai I would get $200. I had to call them to get the ok to give their cell number to them. The person was contacted and test drove a vehicle. What I wasn't told, was that offer only applies is if the person purchased the vehicle. ( Stop playing in my face) That part was conveniently left out. Also this deception cost them a sale.( Integrity is everything) I'm going to see if I can have this review and my previous review regarding Camelback Hyundai posted on the bulletin board at my former employer. Being deceitful can cost you. read more

It's been 4 months since I paid off my car and I STILL don't have the title. MVD shows there's still a lien on my car. Calling Hyundai finance is pointless because I get a different story EVERY SINGLE TIME. They literally tell me something different than what their own website says on my account. I will NEVER buy a Hyundai again! read more

I have been going to this dealership since 2018 after purchasing my Hyundai Elantra GT from them. I have ALWAYS received EXCELLENT customer service and EVERYONE has been accommodating, My service rep today was Mike Ditella . He knew I was an UBER driver and knew my time is very important , he fixed my minor repair in 15 minutes !!! Thank you so much Mike !!!! I will continue to be a loyal customer :) read more

The dealership is under construction don't know if it affects the way things are run. The services my vehicle needed were done and it got taken care of no issues there. My service advisor was great. The service at pick up could be better. I waited about 40 minutes for my car and left without my car. They couldn't locate it, then they did but told me it was blocked. I explained to them I had to get going and there was no sense of urgency. I left the dealership without my car, as I had somewhere I needed to get to. I will have to come back and get it. While I was there I overheard the lot attendant and an advisor trying to locate keys and a vehicle. (Could have been another vehicle.) They possibly need a better system in place for pick up and getting the cars back to the owner. read more

Came in an hour before closing and knew the exact car I wanted. Shadeed took his time, showed me everything I needed to know a out my vehicle: good, bad and all. Was not rushing me at all and was very patient. The entire team made my experience seemless and ensured I had all the resources I needed. Afterwards I received followup from Shadeed and their Finance rep Ruben. I was able to reach out to both of them, and did, to ask followup questions on the vehicle quirks. Great experience for my first car purchase. read more

Camelback Hyundai - New Car - Car Dealers Near Me - Phoenix, Arizona