Place is amazing and made the car buying process very smooth and stress free. Smiley is the best and trustworthy. He is an honest person and truly wants what's best for the customers. read more

If you want to be ripped off, this is the place to come to! I was there to buy a 2027 Seltos. 1. They claimed the out the door price in writing, texted to me by the salesperson, wasn't approved even though the salesperson stated let me have my manager look this over before I text it to you. 2. They checked my trade in and came back and said they received 5 different error codes. They said the car had all sorts of issues so they couldn't give me hardly anything for it. When I said I knew this wasnt so and I was leaving the sales manager said let me check it". I went out with him and watched the results and THERE WASNT ONE ERROR MESSAGE!! 3. I made the deal and bought the car. When I got home the next day and cleaned out the trunk,etc. I found a paper a customer left in the vehicle. It had been used as a LOANER CAR. This particular person had the car for 6 days. This was never divulged to me. 4. I called the salesperson and asked for a manager, etc. to call me back regarding this unethical practice. Of course, I never received a callback. read more

AVOID AT ALL COSTS. If I could give them 0 stars, I would. I purchased a '23 Sorento PHEV as a Certified Pre-Owned vehicle from Camelback Kia online because I live in MD. I specifically chose a CPO vehicle bc I wanted the extra confidence that comes w buying a vehicle that had supposedly been thoroughly inspected & certified by a Kia dealership. That confidence was destroyed within days. The nightmare started before I even had the car. I was told the vehicle would arrive in MD in time for my family's vacation. It didn't. I had to spend $626 on a rental bc the vehicle didn't arrive ontime. When the vehicle finally arrived, it was filthy inside & reeked of cigarette smoke, despite them telling me it didn't smell of smoke. There was dirt & scuffing on the leather, sticky stuff on the seatbelts, & belongings from the prior owner were still inside. The windshield wipers were completely unusable, w rubber hanging off & scraping the windshield. I had to pay out of pocket for detailing, odor remediation & a cabin air filter just to make the vehicle reasonably usable. Then came mechanical failure. Within days of arriving it began jerking while slowing down & accelerating, triggering check-engine light. My local dealership diagnosed a complete transmission failure requiring a brand-new transmission... in a vehicle I had just bought as Certified Pre-Owned. The CPO inspection is what concerns me most. The CPO checklist is dated 5/13/26--more than six weeks before I bought the vehicle. It contains pass marks throughout w essentially no comments or explanations documenting what was actually found or checked. Even more concerning, everything was marked as passing but many were found to be defective: * Radio: completely nonfunctional. * Oil & filter: I was told after delivery that the oil needed to be changed & paid for it myself. * Transmission: required complete replacement. * Windshield wipers: arrived shredded & unusable. How did all of these things supposedly pass a CPO inspection? This isn't 1 minor oversight; it is a pattern of discrepancies between what the CPO paperwork says passed & the actual condition of the vehicle on arrival. I now have 0 confidence in the CPO inspection process. Trying to get Camelback Kia to make it right was just as bad. I asked Camelback to rectify the situation & address my expenses. Sales Manager Brian Ridge's response was cold, dismissive & completely unwilling to meaningfully help. Rather than addressing the CPO discrepancies, I was essentially told the dealership wasn't responsible & that bc the transmission was covered under warranty, that was sufficient. A warranty repair does not make this an acceptable CPO purchase. I didn't buy a CPO vehicle expecting to spend the first weeks dealing w: $626 rental expenses, cigarette odor/remediation, professional detailing, cabin air filter, shredded windshield wipers, an oil change I paid for myself, repeated dealership trips, complete transmission replacement, a completely dead radio, & ongoing uncertainty about what else was missed. I escalated it to Kia America Customer Care bc I wanted the manufacturer to know a vehicle sold under Kia's CPO program experienced this many problems. After reviewing everything, Kia America's goodwill offer was a 3-year/6-service maintenance plan. That does not come close to addressing this experience. I have already incurred significant out-of-pocket expenses & lost an enormous amount of time. Kia America declined to reimburse the oil change calling it maintenance, despite an oil change being part of the CPO inspection process. They also told me that further action about my expenses would have to be pursued w the independent dealership. Even more frustrating, their representative previously offered to submit my complaint to Camelback Kia's management. I agreed, yet I have never received confirmation it was even submitted. I have documented all of this. I kept all texts, photos, CPO paperwork, receipts, service records & correspondence w both Camelback Kia & Kia America. This isn't buyer's remorse, it is a Certified Pre-Owned vehicle arriving w obvious problems, followed almost immediately by catastrophic transmission failure & additional defects supposedly marked as passing on the CPO inspection. I have 0 confidence in the safety, reliability or longevity of this vehicle. If you're considering a vehicle from Camelback Kia, do not assume Certified Pre-Owned means thoroughly inspected just bc the paperwork says it passed. Have it independently inspected & verify everything before accepting delivery. If you're buying remotely from out of state, be especially cautious. My biggest regret isn't buying a Kia. It's trusting that this vehicle had been properly inspected & was ready to be sold as CPO. I gave an opportunity to make it right, but I was met w dismissiveness & dealing w the financial cost, inconvenience & uncertainty myself. 1 star bc 0 isn't an option.READ OTHER REVIEWS, THIS PLACE IS AWFU read more

Very disappointed with my experience dealing with Johnson, the sales manager at Camelback Kia. The way I was treated was unprofessional and left me feeling like my concerns were not taken seriously. A sales manager should be focused on treating customers with respect, communicating clearly, and finding solutions, but that was not my experience. read more

On July 30, 2026, Camelback Kia claimed they performed a full 5K service on my vehicle, including an oil and filter change, tire rotation, fuel additive, fluid top‑off, and multi‑point inspection. None of these services were actually done. My oil life still showed 33%, the oil sticker was not changed, and Firestone confirmed the filter on my vehicle does not match the part number on the invoice. My tires were marked and were never rotated. I received no service video or photos, which the dealership normally provides. When I arrived, the service advisor told me I was not the owner of my own vehicle and insisted someone named "Daniel Quintero" owned it until I proved ownership with my registration. I waited two hours at the dealership and another hour at Firestone to verify the work. The service director never returned my call. This experience appears to involve fraudulent documentation and failure to perform contracted services. read more

Camelback Kia - Car Dealers Near Me - Phoenix, Arizona

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I went in for an oil change/tire rotation. The dealer is where I purchased the vehicle (2024 Forte) and is close to my work. However, a day or so before my appt, I got a call from a salesperson asking if I would like to trade my car in. I told him all I wanted was an oil change! Then today took my car in for said oil change. After I picked up the vehicle, I got a text from the service dept asking me if I noticed any oil leaks (?) They asked me to check. I was in a dress, at work, left my desk to go check. Got down on hands and knees in a DRESS to check to see if my oil was leaking. This was literally the task they were paid to perform. I tried to get the service mgr on the phone to voice my concerns but after waiting 5 minutes, I hung up. I will NOT be taking my vehicle back for any servicing, sorry. read more

Camelback Kia is an absolute sorry excuse of a dealership. Earlier this year my car was broken into causing window breakage and some ignition damage. When deciding where would be best to take my car to start repairs, you would think a dealership would be the best option. It took over 6 WEEKS to get my car back. Trying to communicate with ANYONE in this place was absolutely impossible. Always sent to voicemail, calling multiple times a day, or getting the "I'll let them know you called". Every day it was a new excuse or blame game. Shipments getting lost, inability to find a supplier for the part they are looking for, and never being prepared for necessary inspections to proceed with insurance. Ricky was extremely disappointing to work with and lacks a sense of urgency or accountability. To top it off, I have received SEVERAL calls from the "sales department" and even Ricky himself, with the audacity to ask if I would like to sell them my car. The ONLY REASON this review is 2 stars is for the manager, Alex, who was very understanding of my frustration and was extremely accommodating. I feel as though, while he was great, it was too late. You should be aware of the cars in your lot and their status. Subpar attention to detail and needs a huge improvement to their customer service skills and accountability. read more

I have ongoing issue with getting a call back to discuss or make an Appt to show Service Manager work that was not finished on 1-15-26. Ish (name of SM) has not called back when Nathaniel And Sophie have left him messages. read more

These mfs would get no stars if it was up to me. The worst experience I've ever had in my life. I go there and the person who helps me JJ if he don't give af.. I don't give af.. he acted like he's new at this and doesn't know what he's doing. Hes appraising my car.. then comes back to tell me they don't even have the specific car in stock that I came there to see. Like why tf did I even come then but ok. Mind you they never gave me the amount for my trade in.. so professional. He shows me some other options.. I said I'll think about it. I call back the next day and say hey I'm interested in the car you showed me..days pass.. nothing.. I call the person I'm dealing with and he acts like he had no idea what I'm talking about or who I am. Stop smoking whatever yall are smoking at Kia. This isn't rocket science.. I asked him to send me a link of the car he showed me.. no link so I have to call the next day and ask someone else to send me the link.. I apply and crickets.. I keep calling and getting shuffled around to different people. If I wasn't approved just say that.. Jesus.. It wasn't until today someone called me then said I think we can do the deal let me call you back, you just need a co signer.. when we filled out the co signer application yesterday wtf yall mean?.. again crickets.. they're gonna call me back while they look into it. Again, I have to call and ask what's going on.. they said the finance manager will call me in a few mins.. it has now been hours . At this point I'll never buy another Kia again and now I'm hating that I have a Kia to drive at this point. This is first time have a bad experience here and now I think I'll take my car to another Kia for service until I can get rid if it. Shout out to Roaslin who I bought my car now from. My experience with her was enjoyable and I see why she left! Lastly I call to get some information my appraisal amount.. they don't have that" because they just looked at it" it's giving what kind of drugs do yall do there.. honestly! Because WHAT? So we are doing deals now with no trade in amount? Pure comedy.. Do better Kia.. yall just hiring anybody and doing anything for some $$ try giving a d*** about people and having some decency. Don't come on here with the fake reply like yall gone do something about it either because you aren't. Stay tf away form this location because they will screw you like a cactus with no lube.. I can't speak for the other Kia's but at this point stay away from kia period. Whether you've the best credit score or don't you deserve to be treated with respect! They find the most grimey ridiculous people to sell cars. Good riddance. read more

My name is Jason Estrada. I bought a 2025 Kia K4 recently, took it in to get service for the oil change and there was a service error, which led to my engine being blown. With that being said, Travis The manager of the surface department was awesome went above and beyond and made sure to get me a brand new engine within four days and car back to me. I really appreciate the fast service being upfront with me and friendly and professional five star rating for Travis all the really Kia has been awesome since day one highly recommend them. read more

It would be more accurate if there was a negative star rating, because this place is awful and I would urge anyone reading this to go to any other Kia dealership in town, even Mark Kia, as bad as they are, they are still better than this dump. The managers here are probably one of the rudest, most condescending workers and have absolutely zero customer service or sales skills. Should've read reviews before going here. read more

This review is for the service department. I highly recommend taking your car ANYWHERE else to get serviced. I have held off on doing this review for a while, hoping that maybe my experience was just a one-off, but I've had several now and they are all bad. First, when I took my car in a couple of years because it started driving extremely sluggish all of a sudden, they told me it was just normal for my car and nothing I could do about it. I took it to Alexander's Auto, and they quickly determined that it was my catalytic converter and fixed it for me. Worked beautifully. Then, my AC was having issues and they told me my car just wasn't that great at AC and wouldn't keep up in AZ summer. Took it somewhere else and they actually diagnosed the problem and took care of it for me immediately. I took my car in for alignment and other services. When I got it back, the alignment was worse. Had to take it back 15 minutes later and ask them to do it again. Today, I had an oil change scheduled for first thing in the morning and told them I would hang out and wait until it was done. They told me it would be 2.5-3 hours for an oil change! I told him I can't wait that long and would need to go somewhere else. The guy just said "okay" and went back to his computer. Even the services I have had completed there have been subpar. Don't bother coming here, just take it to a great service shop. There are several around the area. read more

they will not stop calling you from different phone numbers and will harass you. I regret buying a vehicle from them, and get 4 calls a week asking to get me into a new vehicle even after requesting on multiple occasions to stop calling me. read more

Purchased a vehicle from Camelback Kia in Phoenix, AZ that was falsely advertised with 18,075 miles. The dealership recorded an oil change at that mileage, and the CARFAX showed 18,179 miles. However, at the time of sale, the dealership recorded 23,213 miles, a discrepancy of over 5,000 miles. This issue was reported to multiple staff members including Jacob Hill (Sales), Tammy Jarrin (Customer Service), John Lopez (Sales Manager), Smiley Elturk (General Manager), and Isaac Spikes (Finance). Ms. Jarrin admitted the error and initially offered an oil change as resolution, which was later retracted. Mileage is a material factor in vehicle value and consumer decision-making. Misrepresenting it is not a clerical error, it's a breach of trust and a violation of basic industry standards. Camelback Kia failed to take meaningful responsibility and did not offer a resolution. This experience has left me deeply dissatisfied, as Camelback Kia's lack of accountability and the absence of any genuine attempt to address the significant mileage misrepresentation undermines consumer trust and highlights the importance of transparency in automotive transactions. Their unwillingness to resolve the matter or provide adequate compensation for the diminished value of the vehicle demonstrates a disregard for ethical business practices. I strongly caution anyone from purchasing from Camelback Kia, not just based on this review, see other reviews which also reflect overall poor experience by customers. read more

Camelback Kia in Phoenix, Arizona is a masterclass in how not to run a business. This dealership operates on deception, manipulation, and blatant disrespect for customers and their financial information. We were straight-up lied to about being approved for financing. That lie was the only reason we drove two hours to this dealership. Once we arrived, the truth came out: there was no real approval. Just another bait tactic to get bodies into the showroom. No explanation, no apology -- just the expectation that we'd sit there and accept it. While the number of credit checks was normal for a vehicle purchase, what they did with that credit information was completely unacceptable. Camelback Kia pulled my father's credit without authorization, using a separate, unrelated application that had nothing to do with the deal we were actually there for. My father did not agree to be a co-signer. He was never authorized to be used as one. Yet they involved his credit anyway. That is not a "mistake." That is a serious violation of trust. When we questioned this, the staff became rude, dismissive, and evasive. Instead of concern or accountability, we were treated like we were the problem for noticing. The moment they realized they couldn't pressure us into salvaging their mess, the professionalism disappeared entirely. This dealership wastes customers' time, plays reckless games with sensitive financial information, and relies on misleading people into showing up under false pretenses. The entire experience felt predatory, calculated, and intentionally confusing -- like they were hoping we wouldn't notice what was happening behind the scenes. Car buying already requires trust. Camelback Kia has none. They lied to get us there, mishandled credit without consent, and treated us with open disrespect when confronted. Do not trust their "approvals." Do not assume they will respect who is -- and is not -- authorized on a deal. And do not give this dealership access to your personal or financial information. There are plenty of honest dealerships in Arizona. Camelback Kia is not one of them. read more

Classic bait scam Nic told me I had a 100% approval had me drive 2 hours from Rio Rico to find out it was based on a co-signer I specified I did not have MULTIPLE times. I made it clear how important an approval was as I didn't want to waste my time driving up there if they couldn't get me approved. They told me they had a 100% approval with capital one. I went up there and it turns out they added my dad as co-signer and could not get me approved alone. So if you're working with Nic or Nicholas RUN. The financial director is a bozo as well trying to blame everything on us when they had clear information prior to the appointment. Very unprofessional, very rude and very scammy. read more

Camelback Kia - Car Dealers Near Me - Phoenix, Arizona

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It was a very great buying experience. I got screwed over with my last car purchase at a different dealership. My old car kept having to get repaired and yet I still had 3 years worth of payments on it. Looking for a new car I wanted to learn from my mistakes of car purchases in the past I was able to do that . Ali and Jacob are very personable and totally under of my situation. Ali asked what my favorite color is and I said green. He took me out and showed me this nice green car. I test drove it and I loved it. Finances were great, I got 10k trade in value for my old car with high mileage and repairs plus a 3k discount. The best part is I got a warranty that covers all repairs for the next 5 years 75k miles. I am set for a while thanks to their help! They take care of you here I would highly recommend! read more

Camelback Kia - Me and my wife with Jacob - Car Dealers Near Me - Phoenix, Arizona

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STAY AWAY, they don't tell you that they charge 3% on credit card so if you don't have the money in your checking/savings account to use your debit card, then they charge you that fee ON TOP of the ridiculously over priced service. I'm so mad at myself for not reading the yelp reviews first. I would have never had my car serviced here. Not going to return again. read more

Bella was one of the best Service technicians I could've ever had. My name is Jason and I got about like 10 different things done on my Kia forte 2015. They told me my service was going to be done One day to another. It was not but they gave me a rental for a week! I got my car back and every little thing I needed to be fixed was done and my car has 220k miles thanks to Bella my car is working like new again! I appreciate you girl! read more

Camelback Kia was impressive! My service advisor Ricky was attentive and direct. Ricky solved my problem, gave me options for a solution, and respected my decision. I'll be back just for his service. Thanks Ricky read more

I bought my car here and the sales process was great. No complaints on that side. Highly recommend Jacob Hill. The real issue is the service department. I scheduled an appointment to get a warranty repair done. During scheduling, I was told the part I needed would be ordered ahead of time so everything would be ready. When I showed up, I was told the part had never been ordered. Travis, my service advisor, said the person who booked it was supposed to take care of it, but it simply wasn't done. My time was wasted. This isn't the first time I've had Travis as my advisor, and every time it has felt careless and unprofessional. Today I had to walk out before I said something out of frustration as his remedy was to make another appointment. This level of service is unacceptable. If you're looking to buy a car, the sales side was fine. But the service department needs serious improvement. Right now, they do not respect customers' time or follow through on their word. I would love to see some improvements. read more

I would never take my car to Camelback Kia again for servicing nor would I recommend them to anyone. I have had two bad experiences here in the last year. And I want to make it clear my complaint is not with the people actually working on the car. The last time I went I signed up online for an oil change for $80 and when I got there the guy said we have 3 options starting at $125 (including tire rotation). My car was 2.5 years old with about 8k miles which in my opinion did not require a tire rotation. Today I went there and signed up for the $125 option online and when there kept seeing their advertisements for a summer special oil change and tire rotation for $80. When I went to pay I asked if I was going to get the summer special but was told no as I had signed up for the $125 deal. I knew dealers were slimy when it came to selling cars however I didn't know it extended to the service department. My only other service department experience was with Nissan which was always a good experience. Wishing I would have stuck with Nissan. read more

Took the '21 Soul in for oil change and tire rotation plus 3 warranty issues. 1. The bolt holding the clip that holds the driver's visor fell out, so the clip does not stay in. 2. The automatic window does not work. 3. The RES+ cruise control button causes the car to continue accelerating when in cruise control and you press and release the button. It does not stop accelerating until you press the brake. My advisor, Travis, had to be told 6 times the problem with the RES+ button. He kept telling me the function of the button is to get you back to your previous cruise control speed, which I understand, but it also has a 2nd function. Even when you release the button, it will continue to accelerate. His BS explanation is that if you hold the button for 10 seconds, it will increase your speed 10 MPH. Again, that's not what was happening. I was on 51, going about 65 MPH. I pressed the button for 3 seconds. By his BS explanation, it should have accelerated 3 MPH. I was doing 92 before I knew I was going that fast because it kept accelerating. To make it worse, his "tech" tested the button and said it was working fine..... NO IT'S NOT. I tested when I got the car back and the same issue is going on. Maybe if I draw a picture with crayons, he will get it. The window issue required a part that they did not have. I was told it would take 10 days to get it. The great news, though, is that they were able to fix the clip that holds the visor. Of course, I wouldn't want to overwhelm them with more tedious tasks. What's the next closest Kia dealer to downtown PHX? read more

worst service I've had I. a long time. Went for an oil change. left with a car that makes noise, shakes, and blows debris from the air vent. We eventually got the issue taken care of, but that was after demanding to speak to a manager. Travis- the service attendant was condescending, rude, and extremely unhelpful. Very disappointed in how we were treated. I have purchased cars from the dealership, but after this experience I won't be going back. read more

I had a very, very bad experience at this place. Three months ago, I took my car to get the oil changed; when I picked it up, the car was dirty, and they said they would wash it. They never did, but that's just the beginning of this story. When I took the car out 44 minutes later, it stopped working. I need to tow the vehicle back to them and ask what happened. They said they needed to check it out. After a couple of days, they said the fuel pump, which, after 2 months and a half, I needed to buy myself because they said my car is a Kia Mexico, so they didn't have the piece. I kept waiting and calling every week to see how everything was going, but they always said that Kia Mexico didn't respond or have any excuse. After all this, I needed to pay for the piece and give it to them 6 days ago after three months of waiting for its solution. During this process, Adam (the department manager) initially seemed interested in helping, but over the days, it became clear how little he cared about our case. He could not respond to the last text messages and never answered the calls. The same happened with Amber, the person who was supposed to inform us about the process frequently. We thought this was going to be finished after we brought the fuel pump, but they said, "Sorry, guys, but your battery and tires are not working either." The tires, probably, yes, but the battery...? It is because the car was always stuck there. My vehicle is 2 years old, so I took it to Kia Camelback for an oil change to keep the "Kia warranty." I'm getting my car back three months after paying the price for the oil change; I don't remember how much it was: $600 for the fuel pump, $260 for towing, $446 for two tires, and $139.90 for the battery. During all this time, my wife has been pregnant, so she was not able to move because it is her car, and they didn't offer a car meantime (based on we have no driver's license from here) until I went to speak with Adam about my situation. He said he found something and told me you must pay first, and we'll return the money. I thought: "They could not even pay for the fuel pump. What if I pay for the car rental and they don't pay me? How much does it cost to rent a car for three months?" Today, they gave us the car fixed. They were not even able to wash it. The car was dirty, and the driver's mat was covered in oil. Adam could not go, and I apologize for all this time. He sent somebody else. Kia Camelback is horrendous, and now, before I start writing this review, I'm seeing a lot of bad reviews, too. They don't have any service attitude. This is a horrible experience with these people. I hope this message causes them to lose as many sales as possible so they can be affected the way they shamelessly and disrespectfully affect people. I have photos of all the conversations, text messages, pictures of the car dirty, the tow bill, and the pieces bill so everyone can realize that this is completely true. read more

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HORRIBLE DEALERSHIP/CUSTOMER SERVICE!!!!! I usually don't write reviews, but my experience at Camelback Kia left me feeling so upset and mistreated that I still think about it weeks later. I wouldn't want anyone else to go through what I did. After a 14-hour shift, I went to the dealership to buy a car that John had promised me at a specific price. I made sure to come in before the Friday deadline he gave me. When I arrived, suddenly the price was different. Nestor, the salesman I was working with, took me to his supervisor -- who I later learned was Brian. When I met with Brian, things went downhill fast. He didn't introduce himself. He didn't listen. He just bluntly said, "We're not giving it to you for that price." I explained what John told me, how I was told to come in by Friday or lose the deal, but Brian essentially called me a liar. He said, "What made you think you'd get a 2025 at that price?" and when I pushed back, he told me, "It's only $500 -- you're really crying over $500?" His tone was rude, aggressive, and completely unprofessional. He even asked me directly, "So are you not going to take the car and just leave?" I told him absolutely, I was ready to walk out. Only then did Nestor step in, and finally got the price back down to what I had already been promised by talking with Brian. Brian never came back to apologize or take accountability for the way he treated me. Unfortunately, things only got worse in finance. Tyler was pleasant at first, but when I declined the extra warranty (multiple times), he became noticeably irritated and short with me. He barely explained anything and kept rushing me with, "Just sign here," or "Click next." I still don't know how to use half the features in the car, because no one took the time to explain anything. I left the dealership feeling anxious, overwhelmed, and completely alone in the process. It's been almost three weeks now. No follow-up call. No apology. No check-in. Nothing. They took my money and pushed me out the door. I walked in excited to buy a new car and left feeling like I had been deceived, disrespected, and treated like I didn't matter. The way I was spoken to -- yelled at, gaslit, and dismissed -- was humiliating. I left the dealership so upset that I had anxiety for days. It genuinely made me feel bad as a person, not just a customer. I deeply regret buying from Camelback Kia. This should have been a great milestone -- instead, it was one of the most upsetting experiences I've ever had. Please think twice before doing business here. read more

Update 6/18 at 2PM: Called Tammy with Customer Service at Camelback Kia after she posted that she wanted to understand what happened. I explained to her what happened and she went to the manager. Manager tells her that was the price they could do last month and not this month. I forwarded her the emails from Jacob from 6/11 with the price out the door for $35,999 so they were up by $1,001 not $2K. Tammy says she will print out the email and show to the manager. So the general manager of Camelback Kia, I believe his name is Travis Spencer calls me to say he wants to make the deal and wants to honor the price of $35,999 if I remove my review (which is above from here) I have placed on several websites. He didn't call to make a deal, he called to have the review removed. He then proceeds to ask me when I will come in because he has some questions which I proceed to say, I'm not wasting my time again driving to your dealership again you can ask over the phone. He proceeds to ask me about financing the car which I have stated repeatedly, I am paying cash for the vehicle. I should not have to finance to get a discount off a car. I don't have to do it with a house, appliances, paying for college, etc. In the email from Jacob, it said for price, title taxes, and fees it would be $35,999 with no dealer add on. General Manager continued to offer me dealer ad on I don't want and says in order to get to that price, I have to finance. I'm not financing. Be a man and honor what your employee placed in writing, $35,999 for a 2025 Wolf Grey Kia Sportage SX Prestige. I have attached a screenshot of the email of the price I was offered! So again everyone, if you wan trash customer service, come on down to Camelback Kia. If you want a General Manager who won't honor the price his employees sent, come on down to Camelback Kia! If you want a General Manager in Travis who hangs up on you because he didn't get a car sold off the lot, come on down to the pathetic trash of a dealership Camelback Kia and make sure you ask for Jacob Hill and Travis Spencer and they will give you the best experience trash can offer in all of Phoenix! If I could give you zero stars I would but I can't. Again if I see you paid to have this post deleted, I will add it back! I absolute hate trash customer service and people who lie and scam people to move cars off the lot. I'm not financing so you can get your kickback from Kia. read more

brought car in for oil change , they found things wrong and we have the warranty so the service writer (Ricky ) tells us when we come back without a call the work is being done today (probably so he gets credit for work done ) and he will get us a car , then finds out no car so can we come back , no we live in far east Mesa , then we say we have a dealer near us and he says that he put in the work order so it has to be done there, never got approval from us at all, I'm pissed to say the least , we only went there because we bought it there and they do some kind of coating every 6 months , next time do not make any repairs without approval read more

Let me start by saying this: I walked into Camelback Kia completely drained. Emotionally, mentally, and just over the entire car buying process. After almost a month of dealing with pushy salespeople, false promises, and walking away from dealerships that didn't listen to my needs, I had zero expectations when I stepped foot into this one. And honestly, I never thought I'd be writing a positive review about buying a car, let alone one for a Kia. But here we are. From the moment I met Moody Trabolsi, everything shifted. I don't know if it was his energy or what, but something about him just felt different. No pressure, no sales tactics, just realness. He listened to me. Really listened. I told him what I needed, and instead of bringing out a car that was way over my budget like so many others had, he went straight to the one he believed fit exactly what I asked for. That in itself was already a shocker. The whole experience felt honest and Moody has this comforting "dad-vibe" energy about him! At one point, I nearly walked away because I wasn't sure it would all come together. And then the manager literally walked out to my car, sat down with me, and hit me with real numbers I could work with. It wasn't about pressuring me. It was about actually helping me. And here's a moment I'll never forget. They brought me into what I call the "Deal or No Deal" room. You know, the one where the banker makes the call? That little detail may seem small, but to me it meant I wasn't just another customer. I felt....Important! -This experience alone will always be brought up at family dinner now too, haha.- This establishment really respected my time and my effort, and was committed to being fully transparent. Moody said from the beginning, "This is going to be your last stop." And he was right. I left yesterday with a Certified Pre-Owned 2023 Kia that not only met my price range but hit approximately the exact monthly payment I had in mind. And honestly? I never thought I could end up with such a beautiful, reliable car, especially after the experience I had leading up to this. I truly believe the stars aligned that day. God knew I needed someone like Moody to guide me through what had been such a frustrating journey. There were moments where I had my doubts, where my past experiences made me overly cautious, and Moody handled it all with grace and patience. He redirected my doubts and made me feel safe. I walked out of Camelback Kia with more than just a car. I left with peace of mind and a sense that I had been genuinely taken care of. Thank you, Moody. I'll be sending anyone I know your way. Godspeed read more

Took 2 hours to patch a tire that he immediately lied and tried to tell me I needed to replace (I checked the tread just before coming in, and the nail was nowhere near the side wall). I've bought two cars between them and Hyundai and with only one exception, every useless service rep here has tried to sell me on unnecessary maintenance. I'm fortunate that I have friends who work on cars who are able to advise me on what actually needs to be done for good upkeep. If I trusted these scammers, I'd be out thousands on superfluous service, on top of paying them $500/mo for this car. I have never written a review despite this experience for years, but this rep Ismael was particularly rude today. Instead of recognizing my frustration and adjusting his tone, he met my tone with anger. He's unfit for a customer-facing position. I would know. I've worked in retail and food industry for 10+ years now. This dealership makes me rethink my car purchase every time I come in. read more

Don't buy here.   Don't get service here. I did not buy my car here because the sales people seemed slimy. I came for a recall fix - only because they are the closest dealer to me. Getting an appointment not great. There chatbot sucks. There service team is hard to get a hold of. They wanted $1,200 in service fees for other "must" do items.  No thanks.  Got called a few days, later offering 50% off (just proves the rip off rate).  My biggest complaint was picking up my car. It took them 30 minutes to get it from the back. It was blocked by a dead car.   Also, the recall I came for was not needed. But I had another recall on my vehicle. I see they take safety seriously. /s read more

Bought a new 2025 Sportage SX-Pres. last month. I negotiated with Jacob via emails and got a significant discount possibly because it was a 2025, not a '26 and I financed plus a military discount. . Somewhat peeved when I saw the dealer add ons but Jacob removed about half of them. Arrived at the dealership...Jacob greeted us on time. The sale price was exactly what we agreed to. The only delay was waiting for the finance guy, Issac, but he respected our decision not to buy anything that would inflate the price. All in all, it was probably the best car buying experience we had. I do wish that Jacob or somebody had been able to explain more of the features of the car...I'm still referring to the manual and videos available for that purpose. read more

Had a great experiencing with purchasing my vehicle here, smooth process and would buy again in the future!

This message is intended for KIA's service manager and the owner: If this is not you, forward this to whom it should be immediately. My wife had her 2017 Sorrento in for brake light diagnostics today, she sent me the upsell and a clearly deceptive diagnostic report. I called service and requested documentation from your service tech when I heard the words " high resistance" That led me to challenge the validity of how this so-called hack of a Mechanic obtained high resistance without using a multimeter or sending my requestEd pictures showing the ohms resistance. The phone call I received back was "he used the wrong words he meant to say that the copper contact points for brake light bulbs were corroded." There was an additional amount of "repairs needed" totaling just shy of $10,000 yet we received no pictures or video of at least half of what this so-called technician found worn or needing replaced. They even wanted $600 for spark plugs that they don't even know if they need replaced! For edification and Bona Fides, I'm a maintenance manager that oversees $60m worth of earth moving machines. The only reason we brought her vehicle to Kia today is because I didn't have time for it. I was willing to pay for service work for someone else's lower paid "technician" because my time is money. However after a clearly deceptive diagnostic followed by upsells to the tune of $10,000 with zero evidence to support a necessity for ANY said service work.... I AM ABSOLUTELY LIVID. Then Jacob the sales manager had the audacity to try and sell her a new car in light of her vehicle's "needs". Call me immediately (you have my number on file) because we will not pay $165 for falsified and clearly bold faced lies. read more

Dishonest sales team & service team--DO NOT give them your business. Bought a new Kia Soul, was pre-approved... the sales team argued that I couldn't change dealer add-ons and had to go through their financing, which was higher. I foolishly agreed to get the car. First visit to the service center, I scheduled a $50 oil change--they performed "other services" and charged me over $250! I've provided my feedback to them and corporate... I've asked to be removed from their calling list SEVERAL TIMES. Yet, I still get calls, text and emails about new purchases/trade-ins and service. They are either willfully ignorant & inept or dishonest. Which is it? read more

I like how they service my vehicle ever since I purchased my Kia. My car been running awesome. Thanks guys.

Do NOT get an oil change here! I was on a work trip and all my oil spilled out of my car on the freeway. I had to tow my car to the nearest dealership and they said they my oil cap was loose and THIS Camelback Kia dealership did not close it properly. My car is a 2022 Kia Seltos and they could have destroyed my engine! I had just gotten my oil changed and I called all departments of Kia camelback to discuss the issue and they sent all my calls to voicemail immediately as well as the El Cajon Kia Dealership! Update*this was in July and I've called every week since* read more

Camelback Kia - Tow truck with my new car and no oil in it - Car Dealers Near Me - Phoenix, Arizona

Recently purchased 2 vehicles! Kia telluride and a Hyundai palisade ! Isacc spikes our salesman was amazing he was patient and very understanding with my family and I . He took his time and found exactly what we wanted ! He also took time out of his day to deliver our Kia !! I have bought multiple vehicles from here and will continue to go back!! Smiley is the best and will always give you an amazing deal! Thank you guys read more

Terrible experience. I was told my car would take two days, was there for a week. I brought it in having just been detailed and looking like brand new as I was currently selling it. It came back to me the filthiest I have ever seen it. I was speechless to say the least. There was greasy hand prints on my light colored headliner, the carpet was filthy and stained. There was liquid spills on the interior. I found chip crumbs and a straw package on the floor. And the worst part was that my door was dinged which of course, they claim was not them. We spent quite a while in the service lane trying to clean the stains off my seats and interior surfaces. Thankfully I will never have to go here again. Left messages for the service manager and service director and never heard back read more

This review is for the service department. I previously had been coming here for several years. Mainly to maintain my car with the paint protection plan, as offered when I purchased the car through the dealership. Not sure what changes have taken place at this location, but it has gotten worse. My last experience here was one of inconvenience and irritation and I will not be returning. I needed to have my car fixed as it was still under warranty. The service department lacks communication, consideration and organization. I was only able to get things completed by repeatedly calling and asking to speak to the manager. I was never notified on updates on my car unless I myself called. I wasn't always able to reach the service department with the number provided and had to call multiple times. When purchasing a car again, I'll definitely take into consideration the service department. read more