I came here to look at watches but was not greeted or helped even though there was a sales associate there. (Minus one star) I had also brought a watch in that I got from here but the battery stopped working. I happened to ask another sales associate about battery watch repair while I was about to leave. The lady explained about their repair services. She also gave me a complimentary card to a watch repair store in the mall. While not all of the employees are helpful, some go above and beyond to help a customer out. I'll be sure to come back! read more

I used to work at this Nordstrom, so maybe I am a little biased in my review of the place, but I love this Nordstrom!! Came in last week to get my makeup done and Ms. Balonong (forgot her first name cute, Filipino girl) was amazing. She was quick and did a great job! I ended up buying eyelashes, two eye shadows (one paint pot and the other a shimmer), and some tinted moisturizer. I just absolutely love the service here and am such a fan of the selection of clothes, shoes, cosmetics, etc. read more

So I'm not a watch person. Well, that was until i saw that white michael korrs ceramic watch. i really loved how it looked so i bought it. I got the watch in May and i chipped the face part not too long after that, like i said im not a watch person. BOOOO! Worse than that it was finals time and I had NO time to get to Nordstrom to see what they could do for me. Then the week after finals i left for China for a month then summer happened. By the time I was able to get to nordstroms to get the watch fixed it was early September. So i take the watch in and the girl who helps me at the counter tells me that there's nothing they can do for me because of the time but they can send the watch to Michael Korrs to get fixed for me but that it will take 6-8 weeks. So, that's way better than walking around with a chipped face on my watch so i did it. She also said they would call me as soon as it was ready. So 8 weeks goes by and to tell you the truth the watch wasn't at the top of my list because, well it had been 8 weeks. You know what they say, outta sight outta mind. anyway- when i WOULD remember about the watch i wouldnt be able to call about it and i'd have mean ass butterflies wondering what happened to it. The day after Christmas i finally was able to go pick up my watch and the mall was SWAMPED. (duh day after xmas) I called before to make sure my watch was in and after a 25 min wait i was able to finally get someone who was willing to give up commission from a sale to go get me my watch. I asked the girl how long my watch had been there and i asked why no one had called me. she said she had no way of knowing how long it had been there and that they said it would take 6-8 weeks. i reminded her that i brought the watch in early september and that it was almost january. she laughed and walked away. read more

My wife made a purchase today and Rachel S. Made her feel extremely uncomfortable. Maybe we are overreacting, maybe not. I know its part of the job to be attentive, but to hover over her and not give her space while trying to decide what purse she wanted to buy just gave her a bad vibe.The next was when she made a comment about our son, '' oh, he's finally calm'' he's a toddler, some tend to be that way. Finally the payment! Was 400 in bills in cash and the rest on the card. I understand that you might want to count and recount but don't say '' Sorry,I just gotta make sure'' how many times do you have to count and check 4 bills? Maybe Rachel's intention wasn't to not make her feel like she didn't belong in there but she did. read more

Lovely service from Emma, I believe was her name at Fresh! I had to pick up a quick gift for a baby shower and this was perfect for the mom to be. will come back whenn I have more time to shop for myself. read more

Main rwason I'm knocking out a few stars: I find it weird that they don't offer daily shoe shines and instead, do it on a few days or ship them out to get taken care of for a couple of days. I say this only because I'm used to the Northern California ones where you can walk in to get it done, it feels weird this Nordstrom doesn't offer this. read more

Crazy, beautiful event today at Nordstrom! Princess helped me out at the Nars counter and was super helpful. When I asked about the event, since I must have missed it on an email, she offered to add me to her own list and remind me of future events! I look forward to the next one! read more

I never go to Nordstrom since the sales people always push products that I don't want to buy, but that has changed. I HAD a huge acne problem since I was a teenager and tried everything but nothing worked. One day, I was passing by and saw Chanel skincare. Just looked, wasn't interested. But this girl, Tara, came up to me, asked what I was looking for. I responded "just looking for something to get rid of my acne." She took a look at my face, touched it, "analyzed" it, then she asked if I had oily, dry, or combination skin. Of course I have oily skin and I can't ever stop my pores from being clogged. She took me to a different counter and I thought she would take me to the most expensive products they have to offer (like other sales associate at Nordstrom), but she didn't. First, she showed the Re-Synchronizing system. I saw the prices: $400 for the set, I wasn't going to buy, and I let her know right away. But she kept telling me how it works, the ingredients, how easy it is to use. Like she didn't care for me to purchase, she was just so in love with that stuff. Before I left, she gave me a huge sample of everything just to try it. I used the sample for a week, guess what, no breakouts. I called her, told her I like it but it was still too expensive. She understood then told me to signup for the Nordstrom Rewards program (and I did), and even told me to just purchase the "daytime" and lotion, then I can purchase others later if this kept working. And again, she gave me even more samples of the other two things I needed. I used this stuff for a month, I never had a breakout and my skin wasn't oily! Called her, told her I needed the remaining stuff, and she held it, and waited for me even though her shift ended to again explain how to use it properly and the proper dosage to use. Apparently I was running out too quickly since I was using twice as much. Also, Tara calls me right about when I'm about to run out of the skincare and reminds me to purchase again, and I do! It has been 6 months and I am acne-free! Not only acne-free, but my face is not oily at all! If you have the same issues as I: acne, blackheads, oily skin, then try Chanel Resynchronizing line with the Hydra Creme Gel. Talk to Tara, she is the most helpful and extremely knowledgable in all products. read more

I used to be afraid to go into the men's department because of pushy salespeople. One in particular. However I've recently discovered a guy who has made me believe in customer service again. He goes above and beyond to take care of me. Not blowing up my phone with needy texts or emails. Just shows me what is new and what I might like. This cat is James Brown. Sharp dressed and straight shooter. He'll tell you if you look good or not. This is your guy. Thank you James Brown and I will be in again and again for more furnishings. JC read more

I have shopped at Nordstrom's for about 6 yes now . Absolutely love the customer service I have never had a problem in any dept I've shopped in . In nov I took my granddaughter too but her some shoes And Totally understand being low on some items what with Covid and half Anyone's products sitting in the port waiting to be unloaded . We found a really cute pair Of boots she wanted which we had she had in stock the lady with that helped us was so nice and I absolutely love the gift wrapping at Christmas that saves me so much time in trouble any returns I know I've only had to return to items because I bought for other people who I wasn't sure other sizes and absolutely no problem with them all returning them thank you and merry Christmas to everybody at Nordstrom's Brea read more

I have had overall stellar experiences here. Returns , sale items, product value. Nordstrom Rack in Westfield Culver City Mall excellent sales clothing men's and women's. Staff are great friendly, understanding, caring. Fashion Island also another great office staff. Lingerie sized me for undergarment wear. Friendly associates. Thank you for providing me with many wonderful experiences Nordstroms. read more

I will preface this review by stating THIS has been my "Go To" store for my entire adult life...HAS being the operative word! Nordstrom has always prided itself with UNSURPASSED Customer Service. It is PAINFULLY apparent this is NO LONGER the case. I placed an order 13 days ago only to have one specific item "Holiday" in Fontucky for the last 96 hours. ZERO MOVEMENT. I contacted Nords Customer Service only to be told to "contact the carrier yourself to request 'will call'". Being as Nordstrom is now commode bound, I have no other option than to FLUSH read more

Kind staff and great customer service. I recommend this location. Austin was kind and was helpful. The way customer service should be. Thanks you read more

I come to this location frequently. I always linger around the jewelry section upon the entrance and end up buying more things than I will wear. Marc Jacobs, Kate Spade, Juicy Couture, Betsey Johnson, and alot of other brands. And they also have an awesome shoe section! Omg. I love their shoe sales! I noticed they got rid of the tiny coffee stand in the middle of the first floor, next to the escalator, and moved it to the entrance to the mall. It's more like a cafe now, very nice. I have yet to try something from there, though. I'm not acquainted with the staff, so I can't comment on the customer service, but they are all generally nice, and the worker who mans the clinique station is super friendly and helpful. She helped me get started on the right products for my skin. What else can you say about Nordstrom? read more

I haven't been to this mall in at least 10 years. It's definitely different now, but I always love a good Nordstrom. This one is not the hugest, but it's my home town Nordstrom. The only reason I can't give it 5 stars is because after going to the bigger Westfield malls, where those Nordstroms' have private showings for designers, it's hard to go back to a smaller one. I've never felt any pressure to have to buy anything. But end up spending a lot there anyway. Who knew Karl Lagerfeld's punk rock watches were soooo cool??!!! Give me some a leather studded black watch/bracelet/cuff (depending on how you want the configuration to go) any day!!! read more

Jeanette was awesome!!! She was sooooo sweet and helped me the entire time! She made sure I was taken care of and helped me with my sizes. I was treated so amazingly I found the perfect dress for the wedding I'm attending. read more

This review is for Kimmie Lu, consultant at the wedding suite. My bridesmaids got their bridesmaids dresses here, and Kimmie was our consultant who helped us along the way. She is incredibly professional and helped my MOH deal with every "incident" that occurred along the way from a pregnant bridesmaid to replacing a difficult bridesmaid a month before, to the wrong dress going to my MOHs home, Kimmie handled everything with ease. In addition, they had gotten the Jenny Yoo convertible dress and Kimmie helped each bridesmaid customize the dress to their taste. Kimmie was awesome in coming up with ideas on how to wear that dress. Overall, great experience, Nordstrom never disappoints. read more

I thought I would be avoiding the hard-sell and manipulative sales ploys of a traditional bridal salon if I came to the Bridal Salon at Nordstroms where they are legend for great service. No. Part of the problem is that what I'm looking isn't a traditional bridal cupcake looking dress with sparkle and frills. I'm a 'grown-ass woman' as the Mr. likes to say and I'm not caught up in the fantasy of wanting to look like a fairy-princess. Ok, maybe this is really a rant against the entire bridal industry at large, I digress. So the selections I had were somewhat limited to a few items that I quickly tried on and narrowed down my choices to two very similar looking dresses. The first on clearance by a fabulous designer for less than $200, the other also by an equally fabulous designer was (wait for it...) $1,700. Don't get me wrong the dresses, accessories, everything is beautiful and if you want to be a traditional looking bride I know you would find something gorgeous here, but shop with your head not your emotions ladies. My consultant was quick to chime in "Oh, you are going to look WAY BETTER in this dress." as she fondly touched the more expensive one. I know it's a wedding dress. But this ain't my first time at the rodeo when it comes to retail sales. While I changed back into my everyday clothes I could hear the department manager giving a pep talk to her sales staff (I was one of the last appointments for the evening) "I know sales were slow last month, but let's shoot for big numbers this month..." Good luck, I'll go elsewhere. read more

My experience at Nordstrom today was very uninviting. I just browse around all 3 levels and couldn't get anyone to help me out. I saw employees staring at me while I browse beauty products and jewelry and no one bothered to ask if I needed help. I ended up purchasing a small kanken back pack but was looking to get a lot more if anyone bothered to help me. I did appreciate Patricia who was very sweet and ended up ringing me up. She was a lovely. After paying we were then very rudely locked in from where we parked and get trying different exits and all locked. Ended up having to walk up and around the parking structures to get back to car. While doing so some of the employees were glaring through the shop windows so I don't see why we couldn't be let out by our car. Will be shopping at a different location. read more

Joanna was in shoes when I came in to return two pair of shoes. A pair of Gucci slides I got weeks prior and a pair of Christian Louboutin heels. I was told that I would be able to return them when I described the condition to the representative that I called before driving out to this Nordstrom. When she called for the manager immediately when I arrived I asked her why she called for a manager, she said some BS about returning designer, yet when my white husband went to return our Gucci slides months back, we came straight from the beach and they were sandy and completely dirty. He said no manager was called at the time for Him. Yet when I walked in with my dark skin.. immediately the manager was called. And Joanna said it was because the slides were dirty and the heels were "damaged". Chelsea said she was the only manager there at the time and the store manager wasn't in that day when I asked for someone higher. The "manager" Chelsea wouldn't return my red bottoms that were worn one time , I even told her they were defective and I twisted my ankle In them. Now isn't it liability that I told here they are defective yet she sends me home with them?! These two girls were completely rude and snooty towards me. They just had blank stares and nothing to say. Completely horrible customer service and I will NEVER BUY here again. Their image and way of hassle free returns is only for who they want it to apply to! I've never felt so discriminated again in my life. It would be better if I printed the shoe then go to rerun it !!! I've seen with my own eye plenty of designer return worse then this yet they discriminate against me! read more

Nordstrom Brea Mall - Department Stores Near Me - Brea, California

This review is for the MEN'S COLOGNE department: the customer service here is FANTASTIC! Rita helped us choose a cologne and was very patient, helpful, kind and knowledgable. Another woman helped us, as well, but I don't remember her name. The customer service reps give you the whole story about each cologne's origin, tips on how to wear them, what kind of fragrance notes are in each one, and they are kind enough to help you with your selection process by labeling each tester stick and even gave us samples to take home. Best customer service we have received anywhere for a while, Bravo! read more

Nordstrom Brea Mall - Mmm! - Department Stores Near Me - Brea, California

Recently, I came into Nordstrom and was greeted by Victoria Kyvel in the women's section next door to the formal dresses on the second floor (I think free people and jean section ?) Victoria was so sweet and overly helpful ! She even went to go find me more things to see if I would like them and checked in on me to make sure I had everything I needed. She was so positive and I will definitely be back for her help again! Thank you Victoria for the great customer service ! read more

Chanel. I went to buy some items for a gift. I was assisted by Tina Stephens. She knows what to give me and I am so happy with her service. She's an expert and you need to look for her when you decide to shop for special gifts at Chanel inside Nordstrom at Brea. read more

Dined here for lunch today - October 29,2015 This review is regarding the service/ attitude. Food is good: Best is the arugula shrimp salad Service: The cashier- tall Filipino girl was very nice and friendly!!! Our server was not welcoming- didn't even crack a smile. He was a tall guy, looks like Sam Smith, but with a more prominent nose. Was like a robot. The manager ( tall, somewhat young, white with a brown mustache) was almost as bad- he brought our dishes to us. said something along the lines of "here we are" in a monotone manner and just dropped off the food and left. Our server never came back until he dropped off the receipt. he just said "Here's your receipt". No extra effort. I was really considering not tipping, but the short, older, Latino busser came to clear the table and asked, with a warm smile if everything was alright. He noticed the empty water cups I had just emptied into the plants and asked if I wanted more water. If it weren't for him, I wouldn't have tipped! Hopefully, he gets half, and not most of it, goes to the server. thank you cute bus man!!! read more

I am giving a five star rating to Nordstrom Brea today because of the exemplary service I have received at the Women's Fragrance Counter over the past 10 years. Antoinette is one of the best Perfumier I have ever had the privilege of meeting. I remember the day I met her, she asked me what types of fragrances I was drawn to, what fragrance held a good memory for me? I was 50 years old and had never before been asked that. I gave her about five scents that were pleasing to me. Immediately she said, Okay, I'll be right back. Moments later she had several fragrances on the counter before me to try. There wasn't a bad one in the bunch! My biggest problem was trying to choose only one. Well that wasn't possible and I bought two fragrances that I absolutely loved. My experience with Perfume was changed forever. I have never purchased a fragrance anywhere else since meeting Antoinette. If I'm looking for something new I'll just tell her how I want a new Fragrance to make me feel... Fill in your blank. If you love fragrances I guarantee that you will love Antoinette. You will not be disappointed, I guarantee it! Next time you're in Nordstrom Brea take a minute and stop by the fragrance counter, ask for Antoinette specifically, it'll be an amazing experience! read more

Michelle in the women's jewelery & accessories is amazing! She goes above and beyond in her customer service skills. I highly recommend her and Brea Nordstrom to all my friends. read more

There's a saying... what you pay is what you get. I like Nordstorm because they do provide the service that I expect for a fair price. I like it that the people I buy from are professional, helpful and downright likable. Bonus is that they have covered parking right next to the building. read more

I absolutely love Nordstroms for their customer service. I bought my mom a Dooney bag for her birthday and upon trying to use it three weeks later she noticed the zipper was difficult to open the bag. She couldn't find the receipt, but I came back and explained the situation. The lady tried it and noticed the difficulty and had no problems trading it out for us. She even testes the new one to make sure it was working properly. Thank you so much read more

Jessica C. in the shoe department gave me excellent service. She realized that I hadn't received the proper discount on a pair of shoes for the anniversary sale and fixed it for me. She was very friendly and knowledgeable and my shopping experience great! Thanks Jessica read more

Sorry to disappoint but my review is for the "B.P. Shoes" Anyway, I come here about once a month to do my big deal shoe purchase. Only person I will let near me is Vanessa. She is honestly the most sweet, caring, and quick shoe salesperson you will ever encounter. I come in, pick out about 3 shoes, pay, then dip out...all in like 10minutes. I know it is store policy, but she lets me know that if a shoe I want is not avail., she can have it shipped to my pad at no cost. SHWING! As for the rest of this store? Fuck this place. They always try and play me like I am not about to spend some money there since I don't dress like I shop there or something. I love walking through afterward with an abundance of shopping bags. Hi Hater. =p read more

I'm such a fan of Nordstrom, to a point that it's my favorite store. Great return policy, never had a problem with customer service, just a great store overall. Maybe pricey depending on what you're looking for but carries most of the brands I like to wear so I can never go wrong in this store. Order online: always free shipping and no hassle returns. read more

If I had the pocketbook for it, I'd live here. The selection of designer clothes and accessories, the great guest service and the atmosphere-it's girl heaven. I am one of those difficult customers that need their purchases to be absolutely perfect! I mean, if you're going to spend a couple hundred on a pair of shoes then those shoes better fit you like a glove! I bought a pair of Tory Burch's and they felt comfortable at the store, but when I took them for a spin around 3rd street promenade my feet were killing me. I guess I didn't take into account how much they would swell after hours of walking. I came back to Nordstrom with my box that had the Nordstrom bar code on it because I had lost the receipt and was able to exchange it without a problem. The sales associate recommended that I try a size up and gave me free inserts to slip into them so they would feel more snug. This worked for a couple months but then I started to notice a new problem. The soles of my shoes were wearing out quickly and it had been less than 3 months since I exchanged them! I came in and explained my disappointment and the sales associate happily exchanged them for me and even upgraded my shoes to the latest model! I always feel so appreciated here and the guest service is always exceptional! I will only be doing my shoe purchases at Nordstrom from now on! read more

Really great service from Hector in Menswear. He assisted us in creating a custom dress shirt for J's wedding suit. Very amiable and professional, we'll ask for him by name next time. Oh, he's only had one other custom clothing item before. That was his made to fit Levi's many years ago. They're still the only pair he wears on a regular basis. The dress shirt is a $50 deposit, with the balance ($95+ tax) paid in full after pick-up in about a month. We were tired of trying to find the perfect shirt. read more

Love the make-up consultants here. They are super enthusiastic and helpful when it comes to different products - not even of their own counter! I went to the La Mer counter and fell in love with Julie who was more than knowledgeable about her products and enthusiastic to share about other lines as well. Definitely a great Nordys. read more

***REVIEW FOR COSMETIC COUNTERS*** I LOVE,LOVE Nordstom and I like to 'treat' myself for a job well done. While this particular Nordstrom carries certain things which South Coast Nordstrom doesn't (GA cosmetics) I will review according to 'departments/counters'. NARS- I came to this counter to return a foundation that was not to my liking (way too yellow). The girl at the counter was extremely nice and returned it. She ask why I was returning, when I explained that the color matching was completely wrong she immediately agreed that it was too yellow. She offered me two samples to try, and see which one I liked better. +1. Probably the best customer service for NARS counters that I have encountered. GA COSMETICS- Again, I was completely surprised that sc plaza didn't have the cosmetic colors I was looking for. I purchased a foundation and the sa was very helpful in determining my color, etc. However, I can say that customer service is hit or miss. The first time I thought GA's customer service was fantastic. However, this particular GA counter has to be the worst when you are trying to call their counter. I called for a week trying to confirm my appointment time and they NEVER answered the phone. Not to mention they do not call you back to confirm times as promised.This is rather disappointing considering the products are top notch. Advice: Don't hold you breathe, you may die! Would I recommend this particular boutique...not sure, although Natalie and Tanya were always very nice. Overall Brea Mall Nordstrom does have one of the widest varieties that I've come across. However, some of the sales associates are just that- SALES associates. read more

Normally I'm not a HUGE fan of department stores. Only because you can find what you're looking for at the actual stores which are only a couple stores down. However, with that said I absolutely love this location. Everything is well organized. The shoe department is always well kept and no boxes lying around. The makeup area is clean and the workers aren't pushy if you have any questions. The handbag section is a bit minimal but I guess that's all right. Overall this place isn't as big as other Nordstroms I've been to, but it's well worth it for the spectacular service and cleanliness you get from this location. read more

This Nordstrom is nice, as most of them are. I've never actually purchased clothing at Nordstrom before, but I did this time. I went to the women's department and was just trying on some things I found and I received awesome service! The lady working that evening told me that she normally worked in a different department, but she was super helpful and checked on me periodically. I loved that they remember your name. It's a nice, extra touch. And when I asked if the jeans I was trying came in a shorter length, she was willing to even get someone from alterations to come measure me, but that really wasn't necessary. Great service! read more

Yep, not only am I a foodie but I'm a shopper too....it's sooooo my forte! I pretty much frequent good 'ol Brea Nordys quite a lot. Don't get me wrong, I love and live for great deals, which this great store does have when they have their sales, but sometimes I don't mind paying a bit more for great customer service and good quality items. My intention was to just buy an outfit (and I just mean one and only one) for the weekend....I had an idea what I wanted, but I brain farted on what and how to put things together. So when I was going through the vast array of clothes in rounders and racks, I was feeling a bit overwhelmed until this young, sweet sales representative named, Scarlet (I think?) noticed my perplexed state and approached me. She totally took over and whipped a lot of cute outfits for me. She was very patient, helpful, and honest where you could tell she was genuine, rather than trying to sell me up on some unecessary items just to get the commission. All in all, I was a very satisfied customer with not just one outfit, but THREE! LOL....yay, meeeee! read more

The tall guy who works in top shop is always suppper nice! The other staff is pretty nice as well! The only critique is it's ALWAYS messy but I've worked retail before so I'm not gonna ding then too hard on that read more

Love the people at the NARS make up counter... I can't remember their names since this was a while ago but the 1 chick was a manager I think (young hip Asian woman) and the other was a taller kinda husky man. They were both SOO friendly and down to earth and approachable. They didn't have an eyeliner set in stock so they checked a few other Nordstrom's but still no luck. They they said that the Sephora in the mall usually has a lot. Since I HATE Sephora sales people with a passion I said that it was ok and I could do without ... I did end up buying The Multiple holiday mini-set collection instead which I love!!! Must go visit them soon! LOVE them! read more