They refused to process my refund after receiving the package that I returned and they have received based on the tracking number. I returned 3 evening gowns 4 months ago and they casually refuse to pay for my refund which means they are acting against their own policy. You might think Nordstrom is too well known to do a fraudulent activity but you're wrong. read more

Really sweet staff! I was looking for a Madewell sweater that said was in store and the kind associate informed me that sometimes the website says it's in store when it's not so it's always best to call. Glad to know that for the future! She was also really sweet in showing me different things I might like! The reason this isn't 5 stars is because I quickly popped into the TopShop section and the employees were more interested in chatting away with each other than assisting me. read more

I visited glasses section on the second day of 2021 with my wife. My wife picked a Chanel. She found a stain and had to exchange with a new one. But the new one also had a scratch unfortunately. A kind associate, Chloe helped my wife without any pressure and we finally got a perfect flawless one. We are very satisfied with her thoughtful and professional mind. Happy New Year! read more

I've never encountered a bad costumer service. I love coming here to spend my day and my money. Matt in the shoe department is very helpful and goes above and beyond to make the customer happy. Please give him a raise. read more

Took a trip this morning 3/5/2020 down to the Brea Mall Nordstrom Had the Privilege of making a payment on the second floor woman's department, Register 4620. Was greeted by Juanita P, apparently Juanita woke up this morning and told herself she didn't want to handle physical cash today. This message was relayed to me aggressively and very rudely. Everyone in the world is aware that the Corona Virus is a serious matter, and by no means am I disrespecting people's feelings about it but if you don't want to handle other peoples Cash than maybe working at a register isn't the right career for you. I would recommend giving employees sensitivity training and how to wear gloves if your feeling unsafe. I also noticed that at each register there is a hand sanitizing station, maybe wash your hands after you handled the Mula Juanita !!!!! read more

Our whole family has purchased many items through the years. In the past if you needed to return an item or a item that was given as gift, you never had any issues. Not sure what has transpired over the past few years in management but, we as a family intend to stay away from the new Nordstrom model and let everyone else know. They are no different then Nordstrom Rack, just higher prices and no customer service. read more

In light of this global pandemic this review is for the person who decides how to handle and safeguard your most valuable asset...your EMPLOYEES! Today I called to cancel my brow appointment at the ABH brow bar. I know that the beauty employees are already under strict regulations to not touch the customers, so calling to cancel was just a courtesy. I was surprised they hadn't already called to cancel me! To my horror, I was told that they are still keeping appointments! What?! What "leader" made such a reckless decision? I bet the one that sits behind a computer screen in the safety and comfort of his/her own home. Awful. I'm sorry ladies. All I can say is that as a client, I appreciate and I value you enough to hold off. Stay safe. I hope your store leadership comes to its senses. Greed is an ugly thing. read more

Carlos V. From men's shoes is awesome. He does everything he can do on his end to make you happy ! He's a great example of awesome customer service ! read more

You would think the service would be great since everything is so expensive here. My wife and i spent a couple or minutes looking at perfumes in front of Cassie and her friend. They didnt help us at all and talked about boys the whole time. Just stood there on their phones showing each other the boys. 10 minutes later after weird stares at them they finally decide to help. No thanks read more

Laziest Nordstrom staff ever! No wonder why Nordstrom popularity has gone down. Mediocre selection, blah attitude staff would make anyone not want to shop there! I had items on hold at the register and already had a Nordstrom bag in my hand from a purchase in a different department, guy at the register thought I was making a return and completely ignored me and went to talk with his friends! Literally left the register after he rang the person in front of me up and left me hanging there. I kept looking at him like, are you serious?? So I just took a photo so I can show Nordstrom who he is and let them decide what kind of customer service that is. Bad bad bad! read more

Nordstrom Brea Mall - Guy in light blue shirt was the guy that left the register to talk to his friends and just left me standing there! - Department Stores Near Me - Brea, California

This guy in the grey shirt just gave me the best service of my life. I needed a ton of alterations done on some previous purchases and he was incredibly patient. I wasn't intending on buying anything at the time but he was so enthusiastic about clothing I couldn't help but want to buy everything he showed me. 5 star service, super friendly read more

Nordstrom Brea Mall - Don't be fooled by his vacant stare this guy is the best - Department Stores Near Me - Brea, California

Came to make a return for my designer bag(Gucci) and had a very unhappy experience. Briefly I return this unused bag bought online b/c Saks had a better offer at Thanksgiving. However, the lady called Lisa at customer service desk made every effort to prevent me from returning. She first claimed the bag had some scratch inside. I explained the bag itself has a manufacturing imperfection since I noticed a same sign in the one I got from Saks(I accept that imperfection IT'S GENUINE LEATHER! THEY CAME IN THAT WAY!). Then she said OK you should go to another store b/c we don't have designer departments here. I said hey should I remind you Burberry and Celine is just around the corner? And your website didn't say anything about must return to a special location. Then she found a new excuse telling me to return online. I refused b/c I don't want to risk return a $3000 bag by USPS(which is offered by Nordstrom). And I drove 30 miles to your store just wanna make sure you received that safely. Finally she is very unhappy(I don't know why she has such a unpleasant attitude) and told me have to call manager. I said yes please I could talk with him/her myself. At last she agreed to return. And from her words, she was like hey you should be grateful about this. This is certainly the worst ever service I had in these years. Definitely won't come back. Saks, Farfetch or SSENSE have much better service of designer brands. read more

This is my usual Nordstrom because I enjoy eating in the cafe and They usually give great customer service. I'm knocking down a star though because for some reason, the last couple of times I've been to the Dior makeup counter they have a snotty attitude! The last time was an older white lady with blonde hair with an attitude and tonight the lady was a brunette with glasses. Not sure if she's always at Dior but I asked to sample a foundation and I told her which one. All I said was that I had oily skin. She lectured me about how the foundation I choose didn't matter my skin type. She was so aggressive with the way she talked even my bf was like wtf?! I just rolled my eyes. Now I wish I would've said something. But honestly, I was tipsy from eating and drinking in the cafe so I didn't care in the moment. Later I thought about it and realized that the last few times at Dior, the customer service has not been to Nordstrom standards! Next time I'm going to get all of their names and report how stuck up they are! There is no reason to be giving an attitude when people are spending money. I do wanna say that Rebecca who works the register in the cafe, one of the wait staff (I never know his name, but he's tall and looks exotic with a tattoo on his hand) and Lilian who works at Estée Lauder are fantastic!! The next time I want something from Dior I'm going to ask Lilian to help me! Oh and another thing, at least at Estée Lauder they use the machine to see your foundation match. At Dior she just looked at me and guessed. My bf said that it just looked like she picked the color she wore. read more

Never satisfied when I come to the Nordstrom's in the brea mall. I never get paid attention to by employees and never helped out. I have to search and constantly ask for someone to help me. I give the brea location multiple chances and always fails. However, the Cerritos location I always get great service. I really do recommend driving to the Cerritos location if your looking for help, and respect. read more

Nordstrom has gone out of their way to make sure their customer service is back on track and I really appreciate that. I shop for all my family and friends here and I value great customer service and quality items. Most recently i've had exceptional service in the TBD section, Salon Shoes, Men's clothing, and the Chanel make up counter. read more

Arrived prior to opening to find all spaces close to entrance taken by employees. I do not need a space close to the door but I am sure other shoppers would. Very bad business practice and bad customer service. I won't be back. read more

This Nordstrom is in the Brea Mall. It's a pretty spacious location with the Nordstrom Cafe. Every time that I've gone, I've been greeted by an employee who asks if I want to see anything or need anything. I always love browsing through this store and checking out all the displays. Last time I was there, they were able to price match, but only to "brick and mortar" store prices, so nothing off of Amazon. read more

Took my son to Nordstrom's Brea to look for a shirt and tie for a wedding. Kevin in the men's department was very helpful, knowledgeable and had a nice fashion forward approach that my 21 year old son really related to. He put together a shirt and tie combo I wouldn't have thought would go together but looked really classy and fashionable. I'm always happy with the level of customer care at Nordstrom's. They know their stuff. Thanks Kevin! read more

One of the employees a few weeks ago mentioned I could get Nordy points for my purchase this year, retrospectively. Today I came in with a goal to get the points applied from previous purchases. I asked several employees in the woman sport and children department if they could help, stating another employee said It was possible and everyone verbalized they didn't know what I was talking about. FINALLY KAREN from infant/children department spent over an hour with me helping me to get the points. She was so gracious and never made me feel rushed or like an annoyance. She genuinely cares about helping others and I really appreciated her service. The other employees in the surrounding departments could have learned a lot from her level of customer service. Thank you so much Karen! read more

Very poor customer service. I bought a pair of rainbow sandals and within a week they started peeling. I returned them and that was no problem. The next pair they gave me did the same thing within a week. The only thing that they wanted to do was give me store credit. I was asking for my money back since the product defected and there was no customer service whatsoever. I will not shop at the store due to this fact. Even though they could pull my receipt up on the computer and see the way that I purchased it they still did not want to help me. And the lady behind the counter literally threw the gift card on the table and said that's it read more

Barb in the Men's suit department went above and beyond our expectations in helping us get a suit fully tailored within 24 hours. She made sure the suit arrived from another store and set up Carlos in tailoring to have The alterations done in time for a last-minute interview that came up. If you need someone to find you the perfect suit ask for Barb. if you need someone to tailor your suit perfectly ask for Carlos in alterations. read more

Allan at the Charlotte Tilbury counter provided excellent service! Answered all my questions and was also knowledgeable about the products I was asking about. Overall great! Thank you read more

This review is for the reps with Indochino. I'm currently sitting here while my fiancé gets fitted and I'm absolutely appalled by their custom service. They seem bored and completely uninterested in what they're doing. The two of them even started arguing with each other right in front of us like children. They were on their phones the entire time and are bossing my fiancé around with demands instead of politely asking. This lack of customer service has me terrified for the end result. I understand that this is a different experience than a wedding dress fitting but jesus if you don't like the job get a new one. read more

Terrible customer service I go in every week and no one asks me if I need help or anything they just look at me up and down and keep it moving especially the people in the wallet and handbag section. read more

I'm a long time customer at Nordstrom, but this is the 1st time I had such an unpleasant experience for online order return at the store on 7/28/2021. I received my online order size 6 pricey Dolce & Gabbana jacket, and it feel a bit run down, i.e tags were not all together and threads were coming off. So I decided to order another one and hope it it will come in at good condition, but when I try to return the 1st jacket, the return help desk told me, she needs to verify with the designer dept. so I waited for good 5- 10 minutes. When she came back, she told me she cannot process the return, because some tag was not there, and they cannot sell it. But I guess it was ok for Nordstrom to sent me something they won't even take it back. So I told her, that's all 2 tags as is condition when I received it and besides I already ordered another size 6, due to the condition of the jacket was sent to me. So she call a "manager" and then told me the "manager" is assisting some customer, so I have to wait again...... I try to explain to her, check my purchase history, there is 2nd size 6 order in transit. Finally, someone maybe more senior from the same return help desk step in to help and accepted my return, after reviewing my purchase history. I will definitely think twice before placing another high end designer brand item from Nordstrom, instead order with Saks, or Neiman Marcus to avoid insults during online order returns. read more

I love to give gifts. When astonishment and surprise wash over the precious face of someone I care about, it is a priceless feeling of joy. Maybe, I'm being selfish & I enjoy the giving of the gifts too much- it makes me that happy. Happiness is rare. True all encompassing Happiness is very rare. So when there's even a hint of it- I take that adventure.. That's why when I noticed .5 second blink of disappointment on my best friend's face when he opened his gift- I felt the disappointment. So, I googled "best comfortable noise cancelling wireless headphones". Result: Bose. I love Bose- duh, why didn't I even think of that? Umm.. because they cost a pretty penny for the gift giving loving faerie that I am..invest a couple hundred for 1 gift? in a friend that's been there for me through these past 5-6 years? Absolutely. Best customer service? Nordstrom's of course. Why? Consistency. I can go to any location and know the level of service will meet my expectations & that does not sound bitchy. It's a characteristic all humans share- the need for control. Social media has been so blown out of proportion- you don't know what to believe anymore. Society turns to sites such as Yelp to help them form an opinion and make a decision. Yep. Stimulation overload bombards us everywhere. Traffic, conversations, typing, texting, videos, posting, ordering, complaining, etc.. It's exhausting. Your brain just wants a little peace & if that means walking into a Nordstrom knowing you will be welcomed with smiles, good manners & offered various selections of whatever it is that interests you; we will eagerly slip into that cloud of peace. I wasn't disappointed. My lovely salesman brought me the newly released model I requested & shared some of his own gift ideas. Whenever someone is willing to share their ideas with you- listen to them. Have courtesy. This person is trusting you with their opinion. Then share yours. It's a beautiful exchange we as a society has almost brought to extinction: physical, decent, polite, friendly and direct communication. When was the last time you have actually listened to someone's voice? Their tone? Pitch? Depth? What about music? The lyrics? Hope? Fun? Instruments? The Melody? Beauty? What is The Message? In every sound there is a message.. that's why classical music will always remain exactly that.. Classical. As will Opera.Hymns.Blues.Jazz.Rap. Folk.Ska.Oldies.Pop.Reggae.Love. Noise cancelling pillow soft & light weight, these headphones brought my friend the gift of peace. Priceless peace. For us both. He opened his gift and blinked with surprise & there it was! The... astonishment. THIS pair of silver headphones was exactly what he hoped for. Instincts- trust them. Yours are probably consistent, aren't they? Doubt sucks, don't ever let it stop you. This Nordstrom location held to their consistent customer service . My friend wears his headphones everyday. He likes to shut out the useless noise of chaotic nonsense & chooses to surround himself in a world of music he enjoys. It brings him happiness. Wow. Now, that is a GIFT. read more

Nordstrom Brea Mall - Noise*Cancelling~rotatable, Soft~ Lightweight.. ~ Bluetooth~ talk more~ text less ~ wake up, create, hope, ~don't lose them or you. - Department Stores Near Me - Brea, California

This location is better than the one at the Montclair Mall, but still has a long way to go when you compare it to the fancy, new Nordstroms at the malls in the L.A. area. I haven't been to their cafe' in a long time, so I don't know if it's improved. read more

This review is for the return station located next to the order/pick up station at Nordstrom. After picking up an item and trying it on, I had a question regarding the fabric. No one was at the alteration station so I walked over to the return station for assistance. Two young women were standing there and ignored me as I stood for several minutes waiting to be helped. This was despite standing directly in front of them. One was training the other but they did not even bother to acknowledge me or refer me to someone who could assist. I finally walked over to the alteration station where another associate assisted me. This is disappointing given that I shop at Nordstrom to receive quality customer service and care. The staff needs to be trained on basic manners. read more

I love there cafe there they have the best sandwiches and soups and the Mac and cheese is bomb like the best I've ever eaten

Margarita at Nordstrom Cafe Brea has no people skills, super rude. Should not be working in the service industry. Otherwise, always love the food at Nordstrom. read more

I must say that it was great that a Nordstroms Customer Service rep from Yelp took the time to contact me regarding my embarrassing experience. My review was then forwarded to the Brea store manager who then addressed it with the Dress department manager. They asked for me to return to the store to further assist me. Unfortunately I had already given the dress back to my sister who returned it at her nearest Nordstrom store no questions asked! Unfortunately for them, damage is done. Unfortunately for me, my fiance had to purchase his Linen Suit for our wedding through the Nordstrom Website (last night) since we could not find anyone else who carried a 100% linen suit. I just pray that if it doesn't fit him there will be no issues returning it. read more

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Eva the manager of the children's department is useless and unapologetic. Parents buy directly from manufacturer because if you have an problem( in my case a safety concern, why is Nordstrom sell damaged product. management won't resolve. read more

This is in regard to the MAC counter: Went here last evening to just pick up some foundation (didn't need to spend more than 5 minutes here). Dear God, I experienced some terrible customer service here. I'm assuming there were only two people working because both were doing makeup on clients, and I'm literally standing at the counter waiting to give you people my money and I can't get any help. I understand when you're short-staffed, but here's an idea: how about having someone there to help with people who just want to buy something. Finally when someone was free I wasn't even acknowledged and they helped the other person waiting. I finally just left and spent my money at the actual MAC store. My advice is if both 2 workers are busy putting makeup on people just go to the MAC store on the 2nd level. read more

Love going here. Anthony at the shoe dept is pleasant not pushy and rude. Let's you know he is here when you need help in your time . He had helped me in the past and liked how he can tell you what would look better.. And he s been right.. Get quite a compliment with my shoes that he helped me choose . read more

OMG these guy's screwed up my credit and would not admit it nor assist me in repairing their mistake on my credit report. I made a purchase not realizing it went over our credit limit by ~$63. The clerk did not remind us that our new Nordstrom's Card had a $750 limit. Nor did we receive a call from their TERRIBLE CUSTOMER SERVICE advising us of this issue. We could have easily increased our Card's limit to $1000 or more. So I am in the middle of getting a loan to remodel our home and see my perfect credit report with a new DEROGATORY INFORMATION- "CARD OVER THE LIMIT " . This is a terrible thing to do to your long time customer not to mention THE BALANCE IS ALREADY PAID DOWN TO ZERO !!! - at the time I received the credit report ! HELLO WHAT AM I MISSING HERE ??? NORDSTROM TOTALLY SCREWED ME FOR $63 DOLLARS. HOW TERRIBLE YOU TREAT YOUR LONG TIME CUSTOMERS. HOW LAZY YOUR CUSTOMER SERVICE IS. HOW POORLY MANAGED YOUR CARD SERVICE IS. read more

What happened to this Nordstrom Cafe? I went here with my yelp buddies and we were very disappointed. We tried salmon and steak and both were just average. They have wifi here. They have yummy cakes and macarons too. Nordstrom Cafe is almost yummylicious!! read more

The women at the Shiseido counter were helpful, patient and kind. I received the most amazing service that only pales to the wonderful customer service experienced at Nordstrom in Honolulu. Shiseido is one of the few brands of makeup that matches my skin tone and does not cause an allergic reaction to my sensitive skin. The women took time to match my skin tone and test a number of different products to see which one might best fit my needs. What I appreciated most is that it wasn't a pushed, forced sale on any product. They listened intently to what products I was currently using, which products caused problems in the past, and what new products I was interested in adding to my bag. It really seemed as if they were more interested in making me happy than making a sale. I did purchase a few needed products that day, and I will definitely be back to Brea Nordstrom for my future Shiseido needs. read more

Nordstrom Brea Mall - I'm cursed with pasty white Asian skin. Thank you Shiseido for always being able to match my skin tone perfectly. - Department Stores Near Me - Brea, California

I really hate to knock down stars for this location because I've never had an experience that made me feel like writing a mediocre review, but this review is two stars because of the Jo Malone department. Two bad experiences with the same person is enough to deter me away from here! I purchased about $270 of fragrance from Jo Malone London a few months ago, and never used them. I brought them back and explained that I wanted to exchange for different scents because I've didn't use them (which means I didn't like my original purchase). The SA helping me (Jannee?) was also the SA that helped me with my initial purchase. I remember her because my first experience at JML Brea was with her - unfriendly and makes you feel like she wants you out of there ASAP. So she started off by asking, "well, do you have them? I need to see them first" which threw me off because it doesn't matter if I have them or not - you could've helped me pick out some scents and I could come back another day to exchange them - if I didn't have them with me this moment. Long story short - it took me a while to exchange since there were so many diff scents. I eventually picked out bottles to exchange (which was exactly the same exchange price), and since it was an "exchange" she asked me if I just wanted to "toss them back into my pouch". I was so baffled - I told her I didn't want them to hit against each other inside my makeup bag and crack, so I asked for a bag or tissue paper to wrap them before putting it in, and she threw them inside a tiny Nordstrom cardboard box for me. FYI: I was polite and asked kindly for everything the whole time. I ended up being so upset and unsatisfied by the attitude and service I received that I went to Arcadia and was greeted and treated SOOO differently! I told the SA at Westfield Santa Anita and she immediately asked and described her -- she knew who I was talking about because I AM "THE THIRD CUSTOMER" to tell her about the SA at JML Brea. She even asked me, "she wrapped it in a Nordstrom box?" and I told her it was an exchange, but she claims she should've wrapped it in their signature box regardless. Well, yeah because how much does that JML box cost you? Nothing. Unless they charge the employees for using "too many" boxes... no reason to be stingy (or lazy?). I ended up spending MORE at Arcadia for my exchange because I was much happier with the SA there than Brea! The SA there wrapped it soooooo nice for me and made me feel luxurious. I shouldn't leave feeling dissatisfied with mediocre customer service with a $$$+ purchase. Glad to know I'm not the only one upset at JML Brea. I am extremely adamant about never returning to JML Brea. I'd rather drive to Arcadia than go back here. Two bad experiences is enough. read more

#100Reviews2015 - Review No. 32 Sighhh.. I love Nordstrom, truly I do, but this is the one Nordstrom that I visit only if I have to. Like, all the other Nordstroms are 20 miles out of my way in any given direction. I stop in for gift cards when needed for various relatives when birthdays occur and the like, and that's about as long as I can tolerate being in there. I'm not dressed like a hobo or anything, but the level of customer service I experience at this particular location indicates that there's something I must be doing wrong, as far as the salespeople are concerned. Every once in a while, I'll stop by the Lancôme area, and they can be nice if they're feeling it that day. But typically, I'm in and out, gift card and gone. The last time I was in to buy a gift card, I had to explain WHY I wanted a bag to the salesgirl before she would give me one, and when I asked for a little tissue paper, she acted as though she'd done me the biggest favor ever. Indeed, giving me a gift card box was going above and beyond, she seemed to think. I'm thinkin' the drive out of my way to another location isn't looking too shabby right about now. Can't recommend. read more

Ohmygoodness. How do I love you? Let me count the ways... I love you, because you're a pretty gigantic Nordstrom store. I love you, because you have a good selection for all departments. I love you, because you have friendly employees. I love you, because you carry a lot of things that I want and/or need. Today, I ventured into the baby department, which is fantastic! They carry strollers (including the one I own), car seats (including the two I own), toys, books, clothes, etc. LOVE! I went to the women's department, and they had TONS of clothes! They have such a big selection! LOVE! I went to the men's department, and I can't complain here! Overall, I'm a happy shopper! As far as my shopping needs go, you complete me, (Brea) Nordstrom. read more