This review and 5 stars is for Karen in the baby/kids department. She has been helping me since I was pregnant. Everything baby was so new to me then. I had no idea where to start. She took her time in explaining different strollers, and helped me apply for a credit card. This year I was shopping for a convertible car seat and a travel stroller and once again Karen provided exceptional service. She's so responsive when I reach out to her, friendly and professional. Thank you Karen for always helping me out and answering all my questions when I'm shopping for my baby. read more

Cassidy at the customer service on the second floor. She is the best! I lost my car keys OUTSIDE of Nordstrom on the benches and she DUG through the lost and found basket to find the car keys for me and she found it. A literal queen saved my life. I love her I love Nordstrom. Not stranded at Brea mall today!!! LETS GOOOOOO someone give Cassidy a raise because she is the sweetest and deserves it. read more

Nordstrom Brea Mall - The car keys I lost and Cassidy found for me, a literal queen - Department Stores Near Me - Brea, California

Today I went to Nordstrom looking for a gift and received the best service ever!!! I was indecisive on what to get. I was looking around and Diane from Mac asked if I needed help. She went on and beyond to help me find an ideal gift, walked me through different brands and options. I decided to buy a different brand but she still took the time to ring me up and wrap the gift. SHE WAS AMAZINGLY HELPFUL AND NICE! I will be asking for her every time I need cosmetics! THANK YOU DIANE! Pd) she has been with Nordstrom for 17 years. I can see why =) read more

I bought a month ago a pair of shoes. The service is Horrible. I'm calling to know what happened with my order and the customer service is telling me that is going to check and in 3 days I will recieved and email with the information. Nothing happen and I still waiting for my packet or for my money. very very very bad service read more

My fiancé and I had an amazing experience with Seth in the Men's Department. My fiancé needed new clothes and a suit for our wedding and Seth provided us with excellent customer service. He brought a variety of different options for us to choose from and went above and beyond our expectations. He had such a great personality and we will definitely shop with Seth again! read more

The good just keeps getting better! Leah and went back to some last minute Christmas shopping and again gravitated to Jared for help. AGAIN, he exceeded our expectations and quickly got us in our way. @nordstroms you need to make this guy a manger. His product knowledge, personal attention and his personality makes him a clear stand out! read more

Nordstrom Brea Mall - Department Stores Near Me - Brea, California

Horrible and disappointing customer service by the elderly lady employee in the shoes department. I went in yesterday in the afternoon at this Brea location. Showed an image of shoes I had found on their website. She proceeded to tell me it's only online all while giving an attitude of superiority (as if one cannot afford such shoes). I'm sorry but she is working in customer service to serve us. How does that make her any better. I'm a supervisor so I would think the roles would be reversed but I have a good self esteem unlike her who "needs" something to feel better about herself. Only because people show up in relaxed clothing on their day off does not give anyone, let alone, an employee who works in customer service at the shoes department the excuse to treat them that way. Very disappointing experience. And everyone in that department seems to not stray far from emitting that feeling of superiority. It's ridiculous. They're working handling shoes for crying out loud. Have some respect for humanity. Save yourselves the trouble and go to another Nordstrom location with better customer service. I rather drive further out to have a pleasant experience. read more

Nordstrom, located on the Northwest corner of the Brea Mall, is three stories tall. They have 2 parking structures that you can park in sometimes (but if you can't find parking, you're stuck). On the first floor, you have men's shoes, men's clothing, women's shoes, and women's purses. A lot of my time is spent here unfortunately. Whyyy ): They have excellent customer service, as they are usually on point and nice in asking you if need help or if anyone is helping them. Plus, if you need stuff wrapped up, they take the time to make sure that they wrap your item w/ tissue paper and in their box. Second floor, if I recall, are women's dresses, shirts, etc. Some of my time is spent here. You can usually find some "sale" or "clearance" racks here. Pants? Here. Shirts? Here. If you need to wear something, you can find it here (if you're a girl :P ) Third floor. Um... I know lingerie is here but I forget if baby stuff is here or what else makes the rest of the third floor. Almost none of my time is spent here. They do have the third floor Nordstrom Cafe, which has amazing food (see the review on that). You can go in for a sit down lunch, a dinner, or a snack while you are shopping! Nordstrom! :3 Also they didn't change their stores to Christmas stuff til after Thanksgiving haha. And they didn't do Black Friday on Thanksgiving! Good for them (: read more

It's been awhile since I have spent good money on shoes. I have been buying all my flats for the past few years at Target, but I am getting tired of spending $20 or $30 on shoes that get screwed up after a few months. So, today I decided to just bite the bullet and go spend a bit more for some higher quality shoes. I decided on Nordstom since Macy's was an effing madhouse and I know that Nordstrom will take shoes back if something goes wrong. I was looking around for a few minutes and a very friendly sales lady - Janelle - came over to help me. I showed her the shoes I wanted to try. She went back and got two different sizes for me. After I tried those on, I looked around and found some more I wanted. She went back again and brought them out for me. They were too narrow :( So I explained what kind of shoes I like, and asked her if she could recommend anything that is wider than the ones I liked. She took her time and showed me around the department, showing me different shoes that I might like. I finally found some, so she went back and got those for me. Lucky for me, they fit. Now I had 3 pairs of shoes, and I was done. She took me to the register and rang me up. As I was walking out, I saw another pair of shoes I liked that I had missed during the walk through with her. I saw she had gone to the back, so I waited for her to come back out. When she did, she came right over and helped me again. I wanted them in two different colors. They only had one color in stock in my size...so she told me she would order the other color and have them shipped to my house for free :) I really liked Janelle, she made my shopping experience fun and convenient...I normally hate shopping and I hate dealing with sales people, but she was very sweet and patient with me. I hope if I ever want to go back for more shoes that she is working! read more

Best thing about this Nordstrom store is the covered parking lot. Very convenient to park here especially during those hot summer days. Everything else about this branch is okay. It is a large 3 level, clean, and well-organized store. read more

Nordstrom Brea Mall - Department Stores Near Me - Brea, California

I had a great experience getting my measurements taken for a suit by Chris K. He was knowledgeable, extremely helpful and fun to talk to. Fittings can be a drag but this was effortless and enjoyable. Highly recommend him! read more

It does not not allow me to private message on yelp, but th best email to reach me at is qazdxfqawsed@gmail.com. Get back to me ASAP. Or ill be forced to take matters into my own hands. read more

Located at the Brea Mall, I came by this location this afternoon with my husband to check out the last day of the clearance sale. Over this past year, my fondness for Nordstrom has truly grown, due to their customer service and awesome rewards system for their credit card. But anyways, as I walked around the handbag section (my favorite department to look at every single time I am in a Nordstrom), this one male employee greeted me and asked if I need any assistance. I told him that I am find and thanked him for asking. He responded back 'of course, my pleasure'. He was really in a friendly and cheery mood, which is hard to do, especially when you are on your feet all day. Then as I walked over to another section of the handbag department (which by the way is rather small.. much smaller than other locations I have been to), one male employee greeted me and answered my question about the designer clearance. He was friendly and made me feel welcomed and game me his full attention. I also observed another friendly male employee (seems that there were no female employees working this department at the time of this visit) who was helping out this man who was looking for a purse for his wife (What a classy man! Take notes gentlemen). He was very patient in answering the man's questions about the handbag and also about possibly opening up a store credit card. The handbag department alone already gets 5 stars. But as I was browsing through the shoe department (1st floor) and women's clothing (2nd floor), I was greeted by a few friendly employees on the sales floor. Again, not an easy thing to do when you are on your feet all day long. On the 3rd floor, I was greeted by friendly employees as well. On this floor, you will find the cafe, lingerie, home decor and children's clothing (including children shoes). Each department I browsed through and digged through the clearance racks (up to 40% off), were clean. No clothing on the floor, everything neatly organized. Sales associates also available in case you need help finding something or need a changing room. Nordstrom is truly a wonderful store where they make a customer feel welcomed and this location is no exception (I have had my fair share of some not so great locations). Superb customer service, I would be more than happy to come back here again in case I am in the area. read more

I have mixed reviews about this Nordstrom location. I have had some great experiences and some not so pleasant ones. I've done a lot of online shopping this Christmas so all I have to do is pick up from the store when ready. I didn't like that when I asked for boxes for my items she just handed me the box and ribbon. I feel like with how much money I spend here, the least you can do is box up my purchase. Another con, the woman at the jewelry department. Most of them are so snotty, their looks alone can kill. PROS: MARIO was amazing! He was approachable, knowledgeable and caring. When I asked a woman to check me out for an Alex and ani bracelet, she asked him to help me. Maybe because it was on sale lol. He was so sweet and talkative. AND he had no problem boxing this gift up, given it was a gift. Also BRANDON Z in the woman's clothing area was incredible! He was sincere and very welcoming. If it weren't for these two I probably wouldn't go back to this location. read more

Standing here in the sunglasses area going on 20mins. As no less than 3 employees have walked past me without asking for assistance. I stand 6'4" as I dont think I'd be difficult to spot. Oh, someone has come to assist from a different department. That didn't take long at all. Definately disappointed in how this sale was processed. read more

First time back to cosmetic counter since covid to give my make up a boost from pandemic depression. The employees seemed more interested in socializing with their fellow makeup colleagues than helping me. Very short and not very excited to provide the customer service that Nordstrom used to pride themselves on 20 years ago. Helped myself to figuring out colors and products and only asked to retrieve the product for me. So sad that customer service and customer connection is not the same experience. No wonder people just internet shop. read more

Ordered a a gift for my daughters birthday item was delivered was wrong called number that was listed on packing slip .was not happy with customer service wouldn't overnight the right item and the person I spoke with was more concerned with securing my credit card in case I didn't return the wrong item .totally dissatisfied read more

I want to give Eric ( Manager of Children's Dept) and Deanne (Assistant Manager) a big "thank you" for assisting my daughter with a Nuna Car seat cover problem. After several attempts to reach Nuna, Eric and Deanne, who work at the Nordstrom's in Brea, Ca., went out of their way to insure my daughters' car seat cover was put on correctly and my daughter was helped. Great customer service, even thought the product was purchased two years prior. read more

I love Nordstroms. Whenever I walk in, I feel like I'm a million dollars even if I'm in a dress and Rainbows. I love this place. I came in earlier today to use up most of my gift card that I've had for about 3 years now. I've used up most of the money, but I still had about $30 left. I decided to come in and see what I could get that was still within my fashion and in my budget. I decided to try on this great dress and cardigan. Although I didn't love the dress, I loved the cardigan. The dressing rooms are really nice too. The one in the juniors section upstairs has this cool hanging wall thing that is perfect for putting clothes on. The customer service there is phenomenal. Overall great experience and would go back loads and loads of times...if I had the money for it. read more

Nordstrom Brea Mall - The cool hanger things in the dressing rooms - Department Stores Near Me - Brea, California

NEED I SAY MORE??? IT'S NORDSTROM!!! I love all the departments especially SHOES, SHOES, and SHOES!!! Where else can I find size 4 heels??? YES! I wear sizes 4-5 heels/shoes. I can spend several hours here. The sales people are super duper friendly. They will bend over backwards to help me find what I want! I never have to even stand in line. They see me walk to the register and they immediately ask me if I need help. Where else is this possible??? This store is just beautiful!!! LOVE ... LOVE ... LOVE read more

I had an associate named Andrew. White guy with a beard and a grey blazer. Literally hovering over me and my brothers not saying one word. We were just looking, and when I confronted him about it. He dismissed it as service. I am a Registered Nurse and my brothers are software engineers we can afford it. We don't need to be made to feel like a thief. I feel like it was racially motivated. As we are Latino. read more

This Nordstrom doesn't have the wide selection that other locations do, but we love coming here. They have great customer service, and you never have to look around for someone to help you with anything. We love seeing ALYSSA whenever we come here, because she's so friendly and energetic; she will definitely brighten up your day. read more

On July 16th 2022 I had an appointment at Nordstrom's Charlotte Tilbury makeup for my baby shower. I was so excited to buy the premium quality products and excellent service both brands are known for. I left sorely disappointed. I was very visibly 30+ weeks pregnant and came into the store wearing a mask though I am vaccinated and boosted. I asked the makeup artist to wear a mask because I'm pregnant which makes me more vulnerable to all communicable disease. She immediately refused to wear a mask because she "didn't have to." Neither she nor her colleagues could be bothered to put on a mask to assist me with my makeup appointment nor to help me find another makeup artist within Nordstrom who would be agreeable. I left the counter feeling rejected, a little more scared of covid and badly treated for a minimal request. I was there to buy expensive products and to feel fabulous on my big day. This brand let me know they cared nothing for my health or comfort. Do not visit the Nordstrom Charlotte Tilbury makeup counter if you value your health and peace of mind. They cannot be inconvenienced to assist you properly. read more

I have come to love this location. The staff is wonderful and very helpful. I love that there is an Ebar where I can grab a coffee from and Bistro that has some really tasty dishes. Nordstrom always fulfills my needs, they offer the latest in the skincare and makeup artistry. The ladies always make you feel welcomed and teach you a thing or two. read more

Nordstrom Brea Mall - Department Stores Near Me - Brea, California

Its Nordstrom, what else is there to say. They either have what you are looking for, or not. Staff is friendly, place is clean, prices are high but you do pay for what u get, quality is good, return policies are the best, will definitely return. read more

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Emily in Men's shoes was the most helpful sales person I have come across in quite a while. She was knowledgeable, attentive and a really big help in my purchase. The world needs more people like her! Thank you read more

Overheard and old ass employee in suspenders bad mouthing a customer because she shouldn't afford 300 $ shoes, loudly and unapologetically announcing for her "to come back in a year maybe they'll accept EBT then!" Then after jokingly telling a co worker of his that "maybe she should check the newspapers for some coupons" utter disappointment with their staff and the level of disrespect they've shown. read more

Exceptional customer service. I was Christmas shopping for my husband in search of a telescope at the Brea mall. I went in to multiple department stores asking for help and everyone basically just said, "search online." Then I went into Nordstrom and the store associate not only looked in the system to check (they don't sell them) but also suggested some other stores in the mall that might have what I was looking for. It was incredible that during the holidays, a week before Christmas, he took his time to help me, knowing he would gain nothing from doing so. read more

I took my mom shopping for shoes the other day. This sounds like it would be an easy task, but nothing is simple when it involves dementia. We had a bad experience at a shoe store in the mall (apathetic salesperson who put out minimal effort), but our day turned around when we walked into Nordstrom's shoe department. Joel served us well by bringing shoebox after shoebox with much grace, patience, and humor as my mom tried on many. He listened to our needs and offered great suggestions. We usually have a hard time finding a pair she likes and finds comfortable, but this time we found two pairs! Many thanks to Joel for saving the day. read more

I went to men's section to get my son a belt etc... walked in and immediately walked up to Zack young guy with a lot of class. He just looked like one who would know couture . He may be young but guy looks well put together ( doesn't look like needs a job) he said Ferragamo belt and I knew made the right decision going to him. He picked out whole outfit in 20 min and I walked out the door. My son looked amazing and was well prepared for his big meeting.. thank you Zach you are so stylish and helpful., will only go to him for future purchases!!!! read more

Unfortunately, I horrible experience with Nordstrom, Brea Mall. I had a very special event I was attending where I had planned to donate $1,000 toward the children's hospital. It was a black tie event so I needed a beautiful suit that would fit the occasion. Of course, Nordstrom's is known for their brand of excellent customer service, so it was a no brainer that I would go there because this event was a big deal to me. I knew my wifey was going to be looking gorgeous and I wanted to look my best. I found the most beautiful black suit there and was so excited. I even paid a $25 rush fee to get it tailored to perfection. When I received the text that my suit was ready, I was so excited. I felt like the Nordstrom brand was everything I heard about as they are always featured in case studies as the model for excellent service. I went down the next afternoon to pick up my beautiful suit. The salesman that sold it to me was there working, so i waited for him to help me. He was very professional and even bagged my suit for me after retrieving it from the back. I took the suit home and after a couple hours, jumped in the shower to get ready. Well, imagine my surprise when I found out that my suit HAD NOT EVEN BEEN TOUCHED BY THE TAILOR. It had the same chalk marks on it from when I was fitted. I couldn't believe it. I ended up wearing an old suit to the event. Soooo disappointing!!!!! The next day I returned the suit and asked that my salesman be made aware of what happened. It's been a couple of weeks and no call or outreach from Nordstrom at all which surprised me considering how catastrophic this error was. I am so disappointed with Nordstrom's right now. I don't know if I will give them my business in the future. Epic FAIL!!! read more

Went to buy my girl and I some fragrances. Met by a rude employee named Andrew in the men's fragrance department. Hovering like we were going to steal something. I asked if there were any promotions or free gifts and he said no. Went over to the women's fragrance department (all staff is very kind in this department) and was told about the promotion and free gifts with samples. Thank you to the women who went out her way to get these samples all the way in the men's department. Do better andrew.. read more

"You're tacky and I hate you." Those are the words that must run through an associate's mind when they see someone strolling through Nordstrom in sweatpants, hair tied, chillin' with no make-up on doubt ya'll think that's when I'm prettiest, I hope that you don't take it wrong. Hahaha sorry, I rarely shop here anymore due to their minimal selection but returned yesterday to find some business formal clothing and also jeans for my boyfriend. We were immediately approached by a salesman and soon after a woman on the sales floor. Nice yet persistent. Beware the commission sharks trying to make a sale happen. Unfortunately for them, they didn't have his size and I know I'll find it online and pay less. read more

I come here weekly, love love love Nordstrom! The employees are okay, hit or miss. Some are nice and some aren't. Zachery G in the shoe department is the best!! So so sweet, friendly and always so helpful. They need more people like that! read more

LOVE IT!!!!!!!!!!! It's my "home" Nordstrom!!!

This review is for the shoe department only. I have not had a bad experience at the shoe department here. I came in looking for a pair of knee high boots (perfect timing for the half yearly sale). Unfortunately, I was not in love with any of the boots that were on sale and not even the ones that were not on sale. No worries though, I found 2 pairs of ankle boots to keep me company. I've been coming to this Nordstrom for a few years now and have had the same sales person help me decide on some of my many purchases. As busy as it can be in the store like Black Friday or in and around Christmas, he is attentive and is sure that I'm not left behind a pile of shoes. if I'm saddened about not finding the pair that i came in for well I will surely get over it when I'm shown a pair or two that will make up for it. And if they don't have the size or color in stock, they will try to locate your size/color at another location, without hesitation. This is definitely one of my favorite locations to shop. read more

This place always surprises me with their amazing service!!! Sales associate Alicia, (not sure how you spell her name) in the dress department,helped me over the phone and recognized my name right away to help me. When she couldn't someone else stepped in, but later she saw me and she made sure to take me to the dressing room to try o. The dress, then steamed it, and game me a much prettier bag. Thank you for the pleasant experience Nordstrom!! I forgot to mention there was another young lady that helped me when I was in a rush (next to the dress department). She's a cute and petite girl and really tried to help a customer who was in a time crunch! Maybe her name is Britney? .. I'm sorry I forgot. read more

Awesome spot at the brea mall with tons of staff who have great energy. Went in for shoes the staff was super helpful and coolest part is even though they didn't have my size in my first choice they were able help me find another great pair. I would def be back in the future. read more

Just solely on their e-bar I rate Nordstrom with five stars. Looking beyond their awesome coffee it would still get nothing less than five stars. The staff has always been helpful at this location. On top of that, they've always got nice things to choose from for both men and women. I love coming here for the coffee and my girlfriend loves it for the shopping. It's become one of my favorite department stores, especially the brea location. read more

I have to give this review because the old white lady in working (looks like Janie)in the handbags department is extremely rude and biased. I purchased a Chloe bag 3 days ago for my girl friend and we found somewhere cheaper for the same item so we decide to return and purchase there. What I can not tolerate is her attitude as if we take advantage of this return and already wore this bag. I reminded her that your bag has a tiny scratch which was already there when I first purchased this item. But she acted as if we scratched this bag and want to cheat. So rude and unprofessional. This is not the first time I got into trouble with this Nordstrom location. Last time the staff there forgot to detach the sounder and I had to drive all the way back to deal with this shit. I don't recommend this Nordstrom at all. You can get the same item somewhere else with better service and better price. read more