I have a love-hate relationship with Microcenter although they have a great selection typically getting help in the store is a crapshoot. Sometimes I forget how crazy the place is on the weekends and how short staffed it typically is (and have The misfortune of ending up in a situation where like today I had to wait 45 minutes in line while they were to check out people and eventually abandoned my purchase to avoid being late for a meeting.) Want to make a return or exchange on the weekend pretty much forget about that as well I would not recommend on the weekends at all. When you walk into the store it is fairly well organized with aisles and individual sections for some of the major departments. The computers are in a section all of their own along with the monitors which is also nice that they have dedicated staff in those individual sections or departments. However getting help in the store any day of the week weather weekday or weekend can sometimes be challenging. Also the level of knowledge varies greatly from employee to employee. Sometimes I receive excellent help and suggestions from staff other times I feel like I know more than the sales staff. Overall it's a good store for computer needs with moderate prices and more than decent selection. read more

Micro Center - Computers Near Me - Chicago, Illinois

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Prices are a bit higher than online, but the service, especially the repair people today are A+. They have everything and know their stuff.

As a follow-up to my previous review, Micro Center asked me to email them which I did - of course, they never replied. I've been without a phone since 5/28 and I recently (on 6/15) received an email about the status of the broken screen repair. Apple quoted Micro Center at an OUTRAGEOUS price and timeframe. "The cost of the repair is $504.99 + tax. Timing to complete the repair is 2 - 4 weeks. The repair will erase all of the data from the phone." THIS IS UNJUSTIFIED AND INSULTING! I will never spend money at this store again and I will never speak kindly of the company. What a completely frustrating waste of time! read more

They are so kind and very helpful. I needed my PC fixed and they fixed it in a week. I also needed a PCEi back when I was first building my PC and the workers were very helpful. Love going here whenever I need something. read more

Walked in Micro Center today for the first time...paradise for computer dorks! After a quick walk around I told my boyfriend I preferred Best Buy, but he explained that Micro Center is for people who really know what they are looking for. Best Buy is more convenient for technotards like me, but they charge you more for your purchases. The boyfriend had fun admiring all the gadgets and wires while I enjoyed "Father of the Bride" on the big plasma screen in the back. An extra star for showing "Father of the Bride", but I still prefer Best Buy. read more

In Chicago on vacation and two trips to Micro Center. Yes, two. It's not because they have a wide selection and decent prices, but because I bought the wrong item for some computer networking I was doing for my gracious hosts (accommodations). Exchange process was simple but slow. Not sure why it takes three people to assist a customer when there's a line but at least from what I overheard, the staff didn't try to rip the person they were helping. The things they were saying were words that would have been coming out of my mouth, had I been talking to that customer. The floor staff was hit or miss. On my return trip, one person was busy with a customer and the second, I came to find out was watching TV. I thought he was a customer because the entire time I was testing cables (that I was getting for the exchange) he never approached me, greeted me nor moved out of my way as I wanted to test the devices that were hooked up to the TV he was watching. It wasn't until I unplugged the device that he finally spoke up and asked if i needed/wanted any assistance. Piss poor customer service I have to say. As for my first visit, I don't mind being left to my own devices when I'm in a computer store as I know my way around technology - but finding staff hanging out around one of the terminals waiting for customers to approach them is also not a sign of good customer service. For the person who did assist me - I trusted him and bought the wrong item when I should have went online as I have a smart phone and double checked his information/suggestion. Or, did what I did on my return visit - take the equipment and physically test it with their already existing setup in store. Overall, it's okay as Micro Center's prices are competitive and they have just about anything you need as it relates to technology. However, customer service just needs to be improved. read more

I'm not a Techie type of person, but Micro Center is adequately helpful to find what I need based on my non-techie descriptions. Since the sales help works on a small commission, don't hesitate to ask questions if you see someone in the aisles. There's always a line at Micro Center at checkout, but the girl at the customer service counter pulled me over to check me out there. Although I found it weird that she almost let me leave before she asked me if I wanted the $10 Rebate for the product I bought. Of course! Who wouldn't?! read more

As a former Best Buy management-level employee I can say, in my experience as a consumer, there is nowhere I can find more knowledge about computers and smart-homes/connected home than MicroCenter; Coupled with the willingness and desire to help. My husband and I have been here probably 20-30 times since we moved to Chicago. Tech is an incredibly rapidly-developing field. Something WILL go wrong at some point. Now I know the value of shopping locally. This sounds weird, coming from a direct competitor. However, personally I find more value in buying my tech from a smaller player who honestly cares to match me up with the correct product Notice I said that they have the best "value"; not price... Often. Not always. One could find it really, really used on eBay or from a questionable source. For my money, I want to be able to ask the person who sold it to me or their (seemIngly-endless) stables of tech gals&guys. TLDR; I prioritize my time outside work... family and friends. MicroCenter knows what they're talking about and they seem to want to be help. That's value to me at any price. And typically, MicroCenter is often the lowest price... Correction: They price-match! Best at any price. And they are as cheap or cheaper than Amazon! read more

Wide spectrum of products for gaming, for pc, laptop and pc gear. My partner got Idea about building his own pc from parts (yes he enjoy it) so he choose this store to start research. He said that they carry more articles than other technical stores and it is good store for electronic. They are polite and helpful. read more

they sell u a product that messes up a few months later and then they put you through the ringer just to "fix" your pc only for it to not even work and the technician knew there was a problem because it happened twice while it was in his care read more

absolutely dogshit services for fixng my pc. theyre indirect, lie about how long it takes and they never call you back or give you updates. theyre extremely unprofessional and the staff needs a change and so does the manager James. read more

It looks like the original post was deleted, so just to explain: I bought a TV at Microcenter with delivery included. It was delivered with a shattered screen, which I only discovered after I'd paid to have it installed on the wall. At first, I couldn't get through the Microcenter phone system and couldn't get a response via email either. I had to go to the store myself and it did take a while, but Microcenter totally took responsibility for the situation, and my new TV works great and looks great installed on the wall. Most of all, I appreciate that Jonathan and the other folks there kept their word, which is all too rare these days. read more

Do not buy a computer from this company. They are either criminals or incompetent. I bought a $2000 laptop from them in August. It ceased to work in November. I took it to be repaired and was told 2-3 weeks. After 5 weeks I was told that they needed me to drop off the charger, which I did (why didn't they ask for that originally?) After a few weeks of me calling the customer service number and getting placed in hold numerous times for 10-15 minutes each time and never speaking to anyone, I was able to get a hold of someone by texting that same number. They told me after 2 months that they needed to replace the motherboard and it would be "5-6 days". After another 10 days, I called, was put on hold for 12 minutes, called again, was put on hold for 18 minutes, called again and finally spoke to Chris. Chris told me that he needed to talk to James, the manager about my repair and they will call me back. I am still waiting for that call. I am running out of patience. At this point, I have been without my laptop for over ten weeks, have been out on hold numerous times without speaking with anyone, have been promised my repair would be completed numerous times and I am still without my laptop. I have been totally gaslit by this company and I just don't know what else to do. There is either dishonesty or incompetence here; either way, I got a raw deal. My advice: do not buy from this company and if you do, don't trust what they tell you. read more

The website had the item I was looking for in the wrong isle but I found it, people were nice and knowledgeable and parking easy. Good times were had by all. read more

Super nice and helpful. I highly recommend coming here for all you electronics needs.

They have had my computer in for repairs for the same issue 3 times since November and they have had it now since January. They can't find out how to repair it and no longer return calls or text messages. read more

I consider this place my grown up version of Toys R Us. I get that same overwhelming feeling of being surrounded by "toys" the second I walk through the doors. It's located right across the street from Target, so sometimes I have stop myself from pulling in here after a Target visit. If you aren't a computer geek then you probably won't get the same excitement as I do. This place is huge and divided into particular sections. For ANY of your computer needs, this is the place to go. They do have alternate locations in the suburbs too. read more

Word up. Building, fixing, constructing a computer? This is your place! Located on Elston ave in a shopping mall with parking and easy to find. You got the A-Z of computer essentials down to the microchip. This is a leading competitor of all their surrounding competitors. Not only is their staff helpful and knowledgeable but they provide comfort to me because if i ever have a computer debacle, this is my place. They have a computer repair spot. The have an Apple products nook. They have a computer games and software area. They have a electronics section where they sell TVs, refurished computers, new computers, etc! They have it all. I prefer this place because its a no-frills zone. I know squat about computers but the staff is helpful enough to know that I dont either. They have a weekly ad that comes out showing you all the various special prices they have at the time. I picked me up a cruzer flash drive at an amazing price. Stop here before all your computer/electronic needs and price compare! read more

Wonderful tech and sales people. They are all super knowledgeable and helpful. They listen explain your options.

Dropped off my my Macbook Air for a diagnostic because the response on the trackpad was erratic. They came back saying I would have to replace the motherboard and it would run north of $700. Then they charged me $40 for the diagnostic. Got a second opinion from a local technician who concluded some water had gotten under the trackpad. Free estimate and $120 for the repair. The techs at Micro Center are either thieves or incompetent. read more

My boyfriend drags me here whenever he's in town. Micro Center is apparently his SPOT in Columbus, OH, so whenever we drive past this one he has some kind of nerdo respiratory/auditory/wacko freak out. Pretty good deals at this store. They have also price matched for me before on items and I've been able to give them my business and walk out with something on the spot instead of feeding into that online retailer monopoly thing for a "better deal." Three stars only because the store is a little dated. Like, back to the early 2000s dated. But maybe that's part of the charm that is Micro Center?! read more

Won't sell stock they received today to walk in customers, hold items for other customers against their policy. I've spent over $5,000 within the last 2 years as a builder of gaming rigs for my friends. Never again, newegg from here on out. read more

Micro Center - Web showing stock that they won't sell to walk in customers per their policy - Computers Near Me - Chicago, Illinois

I want to say thank you to everyone who helped me out! Jonathan, Anida, and Dave! Yesterday my monitors wouldn't connect to my PC tower. Figured it was a graphics card issue but wasn't sure. Brought my tower in and Jonathan agreed. He helped me get all the right parts I needed. After Dave over in Tech let me test it out to make sure that was the issue! Everyone else I talked to was friendly and helped me out during the whole experience. read more

90% of the stuff that I buy now gets purchased online. Don't like the hassle of going to a brick and mortar store and waiting in line. However, whenever I need to talk to to an expert regarding computers or electronics in general I go to Micro Center. They always have the most knowledgeable staff. Today was no different, I needed a new modem and router to handle gigabyte speeds. James came over to help me out; he was extremely professional and it was obvious that he knew his stuff. Hooked me up with what I needed. If you are ever in the market for networking hardware, James is the man to see. read more

Micro Center - Computers Near Me - Chicago, Illinois

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My teenage daughter was having trouble with her Acer Chromebook. The screen was not displaying. It was purchased in November ,2017. I took it in and spoke with ,operations manager,Vicki Schmidt. She handled the situation with friendliness and great courtesy. I left the store very satisfied with the way Vicki managed the exchange and,I was glad to have been able to go to a store in person,and not have to ship,the computer out for repair. Good customer service will always bring me back. read more

It's where I go for a good selection of computer related things. WAAAY better than best buy for computer stuff, No question. Hard drives, speakers, webcams, cables, mac stuff too. Repair department has been 80% of time very nice. Always a wait. That dept. seems a big under staffed. Sometimes, real bad. The check out lines are hit and miss. Sometimes fine, always a wait. 7 to 10 mins. Restrooms in back. Consider refurbished items. read more

Micro Center - Long aisles, clear signage, well stocked, helpful staff. - Computers Near Me - Chicago, Illinois

NEVER GET YOUR COMPUTER REPAIRED HERE!!! I brought my laptop in to get repaired, and the manager tells me they will get back to me within 3 to 5 days to discuss what needed to be repaired and break down the costs. A week goes by and I hear nothing. Okay, maybe they're backed up, they'll get back to me any moment now. Two weeks go by, and I start to worry. Have they even started on it? THREE weeks of no communication and I said enough was enough. I called them, only to find out that they HAVEN'T even touched my laptop! They started on it after I called to inquire about it. To make matters worse, I was told I had to wait another week for a part to arrive, and that when the part arrived, they would do the repairs that day. Okay! As long as I can finally get my computer back. That day comes and no response. I wait yet ANOTHER week, only to be completely fed up and called them, in which they tell me that the display is now not working. WHAT? I DIDNT BRING MY COMPUTER IN LIKE THAT! Telling me that i have to get a motherboard replacement, which was going to bring my repairs into the thousands, which is basically not worth it to repair. I went there and got my computer from them. Curious, I opened my computer myself only to find that the connector from the display to the motherboard was destroyed. THEY did this, and had the nerve to charge me for repairing it. Moral of the story? Don't give Micro Center your business, and if you can, learn how to repair your own computer. If you want something done right, you do it yourself. They wasted a month and a half of my time, and left my computer in a worse state than it already was. read more

I've never had any issues at this micro-center on Elston but I have to say I was completely blown away by the amazing customer service provided to me by Daniel Buncik. He went above and beyond to ensure I received my product within the week. I highly recommend this location because in all honesty the staff are all very kind and patient with their customers. read more

Nice stuff in there. I love all "computer" things. Just got few gifts for my friends in Micro Center. Very satisfied. Affordable price & big choice read more

Talk about bad customer service, sales manager freaked out over a broken 3d printer after I was told to go get a new one by multiple employees, come back and see the sales manager picking apart the return, saying it was damaged... the whole reason for the exchange, try to explain would not listen and kept coming up with excuses on user error... I own multiple printers it was not user error lol. After bickering like old ladies for what seemed for 10-15 minutes.after listening to a grown ass man cry about an exchange i gave up....Only reason he gets one star is for the $75 off the replacement, asked him to match the $100 coupon his words "would not make money of it" ok who cares can my gf use it "no" petty mofo at this point. Drive my self over to westmont Henry did an amazing job replaced the printer 5 min tops...I am not mad, Do better Chicago read more

Please do not buy use Pc parts from micro center! Why? Well, They would just throw Motherboards on shelves without protection or anything.... I bought a used Motherboard but just for it to be Damaged. read more

What a computer store should be. Knowledgeable staff. Efficient check out. Huge selection. Geek quotient is huge. Embrace your inner dork.

I urgently needed laptops for a work project and was able to order online and pick them up in under an hour. They had a great selection and checkout was fast and friendly. I appreciated the employee greeting me with hand sanitizer. read more

I recently went to this location to purchase a laptop and I found it to be an incredibly pleasant experience. The staff was friendly and helpful, and toward the end of my visit the general manager Daniel gave his business card and ensured that the visit went well. I appreciated that old school business mentality and will be sure to be back! Awesome product selection as well. read more

I dropped my computer off a month ago. It is under warranty, so I should have just sent it to the manufacturer, but I thought it might be a quick fix. What a mistake. There is no direct number, so I can't call to check in. I have to drive there, wait in line (during a pandemic no less) just to get an update. My husband went in 2 weeks ago and they assured him it would be fixed within the week and handed him a number to text for updates. He texted 5 days ago and received an automated response that someone would get back to him. No one has. Negative stars. read more

Their everyday prices on anything I've bought here beat pretty much anyone else's (even online stores, deal of the day, Amazon, etc). The staff has always been polite and knowledgeable in my opinion. read more

I was excited to go this place , mainly because my friend raved about how great the prices are . But I guess apple stuff never really goes that much on sale . The prices are not like jaw dropping ,eyes pop out of your head cheap , which I thought would be the case . The apple stuff was marked low but its around the same prices as Groupon . Their prices are lower than the apple store . The guy in the apple section of the store was very helpful . I will try again maybe when there are more open boxed things available . read more

I attempted to purchase a laptop for my wife on Sunday 7/5/2020. The store was not accepting cash or checks so I attempted to pay with a debit card. The debit card did not have enough available funds to pay for the laptop so the store reversed the transaction I had to go to the bank and deposit more money to cover the total purchase. When I returned to the store I had to pay the complete purchase price 970.00 dollars. The store told me I would receive my 486.00 refund in one day but it is now 7/13/2020 and still no refund. read more

I've taken my PC to Microcenter six times, still no fix. I bought the entire system at Microcenter and assembled it myself. Afterwords, I suppose I botched the install because I was receiving several errors. This last time, the sixth time. I took it to the manager, where he said he would figure out if it was hardware or OS related. He told me he would take the Motherboard out of the PC as well. Well, what I received was a $40 PC Doctor software scan for my hardware and a "It's definitely OS related" So, I re-installed Windows and WHAT DO YOU KNOW? During the installer (WINDOWS not installed at this point) I received the same errors!! So, I guess I'll have to take it to them again, since I'm powerless here. I hope they actually isolate the hardware away from the system, that way they can properly do their job. By far, worst service I've ever ever received from any tech store, literally worse than Geek Squad. read more

This store is horrible. The lines are super long inside the store. The store reps are a bunch of young people who offer zero customer service. This is not a store if you are a professional looking for a knowledgeable sales team. read more