I had an iPad that stopped working after three years. I first tried going through Apple and even had an appointment at Best Buy, but I was told I should either buy a new iPad or get a credit with Apple. I remembered using uBreakiFix before for other devices, so I decided to give them a try before making a big purchase. They quickly checked my iPad and confirmed it was charging properly. A week later, my iPad was fully repaired at a very reasonable price! I'm so excited to have my "baby" back, and uBreakiFix will always have my business from now on. Their repairs come with a one-year warranty, and their customer service is always top-notch. Highly recommend! read more

I have a Samsung S21 Ultra that's been working fine since 2020. My phone case fell apart, and before I could purchase a new one, I messed around and dropped my phone, cracking the screen. I filed a claim with Asurion and had these bozos fix my screen yesterday. They fixed the screen just fine - but they handed me a phone that had no service. I just chalked it up to them toggling airplane mode or something, but after many restarts and multiple attempts to resolve the situation with the suggestions online, no solution has worked. I called these goofies to complain about this fact, informing them that this issue is most likely a hardware issue that THEY caused. Even with my cracked screen, I could send and receive calls. Now, after their "repair," I just traded one issue for an even bigger issue. Whoever answered the phone rudely hung up on me multiple times. After I finally called back for like the fourth time and told the dude "F*** YOU" for repeatedly hanging up on me, now these clowns wanna blow up my phone. Look, I've worked in customer service. I understand how difficult it can be dealing with angry, at times unruly customers. However, the LEAST you can do is show some empathy. The whole point of even having a phone is to call out and receive calls. If I can't do that, it's not a phone. Screw these fuckin clowns! read more

Rude walked off stood there 15 min before someone came from the back Very nonchalant store looks a mess scared to leave my devices with them read more

I paid approximately $200 to have my phone's screen repaired on Friday. The repair failed almost immediately. Right after I got the phone back, the physical buttons were not pressing or functioning properly--an issue that did not exist before the repair. Shortly after that, the replacement display catastrophically failed: the screen became badly discolored with a large black/dead area across the upper portion, making the phone essentially unusable. When I returned to have this addressed under warranty, I was told a very minor scratch on the device was the cause and that the repair would not be covered. The physical condition of the phone does not show any major impact damage proportional to a complete display failure, and I have photographs documenting both the failure and the minor mark that was cited. My interactions with Andrew and Rick made this worse. Both were dismissive and unhelpful, and rather than addressing that a newly installed screen failed within days, the focus seemed to be on finding a reason to deny responsibility. I'm requesting a full refund and would not use this location again. read more

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My computer's hard drive ran out of space & I did all I could to make room, but it kept filling up. Something called the Capabilities Access Manager had created a 160GB file of junk. I couldn't get rid of it, so I took it to a UbreakIfix on Chicago Ave in Chicago. I also had a problem with my page layout; words were pressing together and overlapping. They kept my computer overnight. I picked it up, they got rid of that file, and I had my HD space back!! I was pleased until I tried to do other stuff. I couldn't get into my settings to change the video. I took it back, they kept it 2 days, claimed they fixed it, but they didn't. It would take too long to tell you the two weeks of Hell I went through. I found out from my Google Artificial Intelligence that they fixed the first issue, but created many more by corrupting the Capabilities Access Manager program in Windows, which controls permissions and related settings. Every time I went to a website, I would always get a pop-up asking if it was OK. I couldn't get into my permissions to change it from ASK to ALLOW. Every time I tried to go to settings & change permissions, I was kicked out. This went on for 2 weeks. After hours of dealing with AI, we finally went in and deleted and rebuilt the CAM svc. I FIXED IT!!! Well, AI fixed it. I tried calling their home office to complain & I got some clown at Asurion who refused to even pay any attention because, according to him, UbreakIfix was a totally different company. I tried telling him Asurion OWNED them & he rejected that and claimed that was not true & there was nothing he could do. Finally, I tracked down a Florida location and called, but got a lady from the Philippines on the phone. She took my call, was very nice, and told me there was nothing she could do but would have someone call me. The next day, I got a lady on the phone, and I explained all the trouble. She offered me a refund of my $100. I told her I wanted $50. They did solve one problem, but I'll be damned if they get to keep all of it. So, I'm waiting on my $50. I hated the service, but the response after I finally got someone other than an idiot on the phone, who didn't even know who he worked for, was reasonable. The reason I went to them is that they had fixed a phone for me. I say use them at your own risk. The corporate customer service person in America did her job. She listened, apologized, and offered a solution. I was not pleased with the people in the store on Chicago. They lied to me and told me they had fixed the problems they caused and they didn't. That is unacceptable. read more

Thomas helped me with my screen. I had a broken screen but needed to rest my iCloud password for my new phone! I couldn't remember my old password. I had lots of trouble trying to put my 75,000 plus pictures and other info on my new phone without my password to my iCloud account. A new iPhone 14 Pro Max screen is almost $400. Thomas quoted me $50 for a temporary screen that I could use in the store to rest my password. It took a few tries because when you try to rest your password in a different location it gives you an hour countdown to rest your password. You can't do it a few hours or mins later after the hour or it will restart the hour. It has to be an hour on the dot. Q made sure the cloud was backed up and let me rest my password then remove the temporary screen. They both were very helpful! Thanks a lot guys! I highly recommended them!!!!! read more

The location was a bit far from our house but service was good! Friendly and informative. Thanks

Quick and fast service. I think I keep them in business because I'm a clutz with my screen.

DO NOT RECOMMEND. Ask for a different tech to take a look at your stuff or go to another location! I had previously called about my Nintendo Wii the day before bringing it in & was told that I could bring it in with no problems & that they specialized in game consoles and computers. *they even had the Nintendo Wii as an option on their website* I brought it in, was checked in with no problem just to receive a call from Corey, the tech that looks at the equipment, who proceeded to tell me "I don't fix Nintendo Wii's. They're too complicated and a waste of time. I won't be breaking my fingers for nothing". Extremely rude tech, all I asked for was for a cleaning of some dust because the Wii wouldn't take any gaming disks in but didn't want to "break his fingers" over nothing. They told me on the phone that I could get a free diagnostic test done and they'd call before doing anything further that would require payment, he didn't even do the diagnostic. DO NOT RECOMMEND. Ask for a different tech to take a look at your stuff or go to another location! read more

uBreakiFix by Asurion - Corey put a note saying "don't work on them. Denied" even though their website offers this service?? Was he just being lazy?? So rude. - Mobile Phone Repair Near Me - Chicago, Illinois

The owner of the company, Tom is GREAT!!! He truly stands by the materials used and the workmanship of his team. You will not be sorry in doing business with this company because they truly are understanding and honor their promises! I brought my son's iphone in to get his screen fixed, and they did a great job! His team is very thorough and very professional. When they give you a time on when it will be fixed, they meet that deadline. Thank you Tom and your crew! read more

Great experience here! After apple refused to fix my swelling battery due to water damage in my otherwise perfectly functional iphone x, I was pretty frustrated. I got an appointment first thing the next morning here, and the battery was swapped out and fixed in about 2 hours while I ran other errands for $100. Not only that, but the guys at the store were friendly and explained everything very clearly. Will definitely come back here with all my tech repairs! Thanks guys! read more

I scheduled with the logan square store and of course they have no respect for appointments. I took time off work to be available for this appointment and they never called and never showed up. I had to call three times and each time they said that there's no way to reach the driver. BEWARE! Choose AppleCare instead, at least they honor appointments. read more

Tom amd the staff are incredible. They make you feel very valuable. They ate very honest. Their prices are very reasonable. Tom makes you feel like a good friend! You will be so happy coming here! They have a lot of loyal customers! read more

Since I started working from home, my Mac's battery seemed to last less and less as time passed. I took it to the Apple store and decided the battery was defective during their triage so they said they would send it out to replace it. After they shipped it to a separate Apple location (days later) they told me the logic board needed to be replaced as well and they wouldn't do one without the other, so the cost would come up to $500. So I told them to just return my device without repairs. I talked to uBreakiFix later that day and they told me all they had to do was order the battery and once it arrived they could get it done same day. By the time I got my device back from Apple, they had the battery and replaced it right away. They also checked my logic board and said there was just one USB port that wasn't getting any power but I can still use the laptop just fine. They not only relieved all my stress but THEY SAVED ME $400. It also came with a 90 day warranty. Thank you all, I will definitely be returning and recommending you for any and all tech needs. read more

Tom saved the day! I made an appointment the night before online and went the next morning due to a broken screen during my trip to Chicago. He was extremely knowledgeable and was able to explain the repair process. He also went over the alternative solution if it wasn't just the screen that was broken. No BS. He was able to finish the repair well within the time he quoted me. Super nice, friendly and knowledgeable staff. Quality repair. I highly recommend this store! read more

uBreakiFix by Asurion - Storefront - Mobile Phone Repair Near Me - Chicago, Illinois

Excellent service .. communication was key !! And appreciated the offered discount !! Let me know the problem before taking my payment or even a deposit !! Thank you read more

Horrible customer service and outrageous prices and in the end, I still have a broken device! I brought my Xbox in and paid $150 to get the HDMI port replaced. It worked for about 4 hours after bringing it home before it malfunctioned again. Since it was still under warranty, I brought it back to the store. When I returned, the "owner" Tom took less than 30 seconds to tell me we broke it and for that reason, he said in a rude and unprofessional manner that he would not give me a refund and would fix it for another fee of $150. Not a chance! The uBreakiFix corporate office was NOT willing to help me resolve my situation. Lesson learned! I hope others had better experience, but hope this serves as a warning that if there are other options, I would highly recommend those. read more

The great folks at UBREAKIFIX on Canal St. are absolutely AWESOME. They repaired my Samsung A21 in an minimal amount of time, and at a very reasonable price. Tom, and the entire staff were absolutely amazing. Thank you for providing an excellent, and professional service. read more

I'd never used a phone repair place before; usually I would just suck it up and buy a new phone because the one I broke was getting old anyway. But since I had gotten this phone fairly recently (and because new models are taking a month to ship), I figured I would try a repair when I accidentally shattered the screen on my Samsung Note. Jorge was great--very friendly and respectful of my time. He was upfront about the pricing, said they had the part in stock, and I should expect the repair to take 3-4 hours and then I could come grab it. It ended up taking less than two hours before I got the email saying the repair was done. I went to pick it up, and Jorge let me know that he'd replaced the screen *and* the metal frame and battery, which was a great unexpected bonus. Was it expensive? Sure, but what do you expect when you're repairing a $1000+ phone encased in glass? At the end of the day, I spent $300 and my phone ended up looking like new, with an extended usable life now that it has a new battery. Money well spent as far as I'm concerned, and I was completely satisfied with the whole experience (and not having to spend significant time without a phone). I'd definitely come back here for repairs in the future. read more

They fixed my child's PS 5 after he knocked it over casing the hdmi pin to be pushed into the motherboard. Very fast and good service.

So I bought a Vintage Singer 66 Red Eye Machine and watched a bunch of YOUTUBE videos to find out how to oil it and get it up and running. So I decided to oil the bobbin winder. Now it didn't seem like it was too complicated a device, so I started to oil it. Then, 1 video said to loosen this screw, to relieve pressure on the belt. Well that was the wrong thing for me to do, because when I loosened that screw and the whole thing fell apart in my hands. I screamed 'cause it was like it just broke into 4 pieces. So I called Ubreakifix and spoke to Cory who was phenomenal! His customer service was excellent. He was patient and showed concern. Even thou this Bobbin Winder was 111 years old he was able to put it back together and you can see from the photo's where I was able to put it back on the machine. Thank you for having such a knowledgable person on your staff. read more

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I have used thus location of UBreakIFix multiple times and am always beyond satisfied with the service I receive. They are experts who are respectful, patient and abundantly helpful. If you break your phone go see them, you won't regret it. read more

Told me when my iPad would be ready, it as ready faster than they quoted, sent me a text to let me know and boom, done. I pad is working and looks like new. read more

The guys here are always awesome. Unfortunately I've had to come several times due to my careless teenagers with their phones etc. Service is great and convenient and always very helpful. read more

My PS5's HDMI port was busted, and when I tried to take it to Best Buy, they recommended going to the uBreakiFix a block over. Same day repair, low wait time at the store, and the machine now works like a charm. I also paid half of what I was quoted because no hardware needed to be replaced--it was a soldering issue. Hugely recommended. read more

I dropped off my galaxy z fold 3 for warranty repair on 06Jul22. i have to tell you that the customer service and professionalism the staff showed was outstanding. Considering how busy they can be, that didn't affect their customer service. When i picked up my phone the next day the clerk was very friendly and professional. The work they did on my phone was amazing. Flawless! If you want your phone repaired the right way and get excellent customer service then bring it to this location on Canal St. read more

Fantastic experience. When I called to get a quote for fixing a cracked phone screen with broken LCD, the guy made sure he had the part in stock before finalizing. Gave me a reasonable 4 hour turnaround time. When I showed up, he helped me call a cab to get back home without my phone. And best of all they managed to get it done within my warranty so I was not charged! But I would have paid full price, because it was fast, professional, polite service with no issues. read more

Consistently responsive and polite, do great repairs, and price-competitive. They work pretty fast and if it'll take longer due to need for parts, they let you know. We've been customers repeatedly and (life being what it is) we'll probably be again! read more

Horrible, I got my screen fixed from them and got a screen protector also. They put a glass screen protector on my phone which broke again. Scam I went to other shop and it's been all good since. Save your money go else where. read more

I wish I could give this place and manger George 0 stars. I bought in a fully functional Pad for a cracked screen - now the software doesn't work after three tries which. Is apparently not their fault. 3 visits and they only refund me the screen cost- nothing for the iPad that was functioning before I bought it in as is now NOT. Totally escalating to corporate. read more

Wonderful wonderful customer service. Knowledgeable and friendly...rare combo these days.

I signed up for the home on-site service online and had a super nice tech out to my house. About an hour after my screen replacement, it stopped being touch sensitive. My email said to take it to the nearest location with any problems, so I called the Logan Square store and the guy who answered the phone told me he couldn't fix it before the holidays and that I should call Asurion (which I had already tried to do, and when I told him this, he told me that's because everyone is trying to repair their screens so their families don't judge them over the holidays). I started to ask if he was telling me there was no way I'm going to get it fixed in the next week, but he kept talking over me, and I literally had to just say "ok goodbye" and hang up because I couldn't get a word in edgewise. It was one of the rudest customer service interactions I've had in years. SO, then I looked at my initial confirmation email, realized it was from the South Loop location, called, spoke to Tom, the owner, and he was awesome. He sent Quinn (the other owner- it's a family business) out to me in less than 3 hours and we got my phone back up and running easy peasy. They were SO NICE and fast. I lucked out to have been routed to them for my repair. They were great! South Loop location for the win! (Logan Square location, boo!) TLDR: Tom/Quinn at the South Loop store rock! read more

My touchscreen stopped responding to me. I took my phone to this store on my break. It took them an hour to fix. I went to a couple stores while they fixed my phone. The process was effortless. I filed claim with asurion and didnt have to pay anything. I would recommend this store tp anyone. read more

They fixed my tablet in a timely manner and was very professional. I recommend them! They also had reasonable prices on fixing electric devices. read more

Tom and Ryan did superb job turning around a replacement for the battery in my Pixel 4 XL in under 90 minutes. Note this is a franchise location, and I think the customer service and attention to detail is much much better than the corporate owned locations. Note that the uBreakiFix call center will schedule visits at locations that do not use scheduling, and run only as walk in, first come, first serve! This happened to me, the corporate call center scheduled me for a 10 am appointment at the Clybourn Ave location (corporate owned). There was no such appointment. And although the call center assured me they had checked to be sure that location had the battery in stock, they had not. Would always call the local store directly to finalize arrangement -- ask the call center to transfer you there if needed. Luckily the South Loop location had the part in stock and fixed me up right away. read more

I needed to have the charging port replaced on an out- of-warranty/service plan iPad. I could see from an enlarged photo one of the pins was bent, preventing the iPad from charging. The repair cost matched the estimate (about a third if the cost of having Apple do the work), and the work was done sooner than the estimate - both pluses. Corey did an excellent job updating me on the status and completion with text messaging and a phone call. I positively recommend this repair service company. read more

This company does not respond to you when you contact them. I have sent emails , contacted them on Messenger and Twitter and they have not responded to any of those. My friend dropped his phone off over 2 weeks ago and they've failed to send out anything about the status of his repair. Yes they did say that it would take time to get needed parts for the phone but they still could have sent a simple message about how the process was going. But the even if the people at the store failed to reply the people at the main headquarters should have replied by now even if it was a message letting me know they got my message read more

Five star service. My phone screen was broken and need it fix quickly, Tom was able go fix my phone in one hr. Definitely recommend to anyone. read more

My iPhone XR screen had shattered when it accidentally fell out of my car onto the road. They replaced the screen and tested the phone and returned it in less than 3 hours for a very reasonable price (less than Apple or Best Buy). It is working fine - so far (after a few hours). read more

Came by with a phone that wasn't charging. Got immediate service, friendly chat, quick cleaning and double-check of the fix, and no charge. How could that be anything but 5 stars? Will definitely come back when I inevitably have a bigger fix. read more