The first visit was 20 minutes prior to closing, the guy told me they will be closing soon and it takes about 40-45 minutes to fix my iphone 6s plus screen which cost $200, asked me if I wanted to leave my phone in-store and pick it up tomorrow morning.
I explained the reason why I could not leave my phone overnight as a business owner, I have to have my phone on and with me 24/7. The manager seemed annoyed that I did not want to follow his instruction. I said I would be back the next day, which I did.
I arrived at 6:20pm, which was 40 minutes prior to their closing time, they fixed it in less than 20 minutes, the guy made sure I stayed right there so I could pay and leave before they close as I was told multiple times.
What bothers me the most is the fact that they claim they use APPLE parts (which I found out it was STRAIGHT UP LIES), and I was charged premium.
I had to find out how shady and dishonest the manager are the hard way. Within 10 days, screen cracked again. I was on vacation, so I did not use my phone as much, did not drop or anything, only accidentally sat on it for a few seconds ( I weigh 84 lbs), although I had an otter box DEFENDER on, it cracked either way. That was when I noticed something was off, all the iPhones I've owned, ( from 3, 4, 4s, 6, now 6s plus) were never as fragile. The LCD screens all lasted at least more than one year, some never cracked.
Their 30-day "warranty" does NOT include any physical damage. When I called and tried to get more information about their warranty, they said that was it. I can have it fixed again at the cost of $250.
So I brought my phone to a phone repair shop in LA which has over 2000 5-star yelp review to run a diagnostic test ( cost me $25, tipped the nice honest guy $20) to find out their scam. They showed me the differences between a genuine apple screen, a non-apple but good quality 3D touch screen, and the COPY SCREEN that DIRECT PHONE FIX put on my new iPhone 6s Plus.
THEY USE "COPY SCREEN", the lowest quality, not only thinner than normal non-apple parts, not 3D touch screen, but the LOWEST quality you can ever get. No wonder the speaker wasn't working properly, I could never unlock the phone with touch ID, couldn't get more than one bar of signal when I was in downtown LA and my carrier was AT&T.
As soon as they explained to me all the issues I was having all came from that COPY SCREEN, I had it fixed right away, another $275, at least they were honest about using non-apple part but still a good quality 3D touch screen.
After I got back from my vacation, I brought that COPY SCREEN to the Apple store in Oak Brook Mall, the genius showed me how the wire at the back of that COPY SCREEN was out, color of the LCD panel has faded from orange to yellow, black glue was showing everywhere on the back.
I was really upset about it, so I called DIRECT PHONE FIX to ask the manager why did they lie about using Apple part when it was nowhere close to a mediocre screen ( like an Apple screen from another phone, or even a good quality non-apple part.)
This is what the manager said to me: "How do you know it's not an apple screen, how do you know if they were telling the truth. How do I even know if your screen is really cracked?" I explained to him that not only the repair shop in LA told me, and an APPLE GENIUS said the same thing. He goes "Well, you came in with a cracked screen right? It is your problem that you cracked it again, otherwise you would never come to my shop right?"
ARE YOU SERIOUS NOW?
At that point, I was still trying to be nice and reasonable, because I just want my original Apple 3D screen back, so I can have it fixed at an Apple store for the price of $149. The manager was extremely rude and unreasonable, kept accusing me or the other phone shop and even Apple genius were all lying because he never heard of "COPY SCREEN". At the end of conversation, I said "if I can't get my original cracked Apple 3D screen back, I will have to dispute the charge." He said "GO AHEAD" very loudly over the phone and hung up on me.
Since he said so, I did dispute it. HOWEVER, he REVERSED it.
Now I have to submit a letter in writing and mail it to my bank so they can dispute it for good. My business account specialist told me it'd speed up the process if I were to get a proof of letter from Apple store. Another trip to Oak Brook Apple store, the Apple Genius tech told me having a copy screen on could possibly damage the phone itself. I was furious when I learned that. So I got the letter, reported this unprofessional, dishonest, lying and extremely rude shop.
The total cost just to fix this simple problem is now well over $500, they not only false advertise, also lie about lying, and after got busted, just straight up rudeness.
I am now considering taking them to civil court since I have my business lawyer and I just hate how he keeps lying about his lies, especially as a business owner, that is NOT how you do business. read more