The owner is a very transparent and honest man. I went in for a data recovery but he offered to fix…read moremy phone at a at a very fair price, almost half of what others were quoting. The repair wasn't possible so we only did the data recovery which was only $40, while other shops said they'd only do it at $160. Would come here if I had other phone troubles.

This is a great business! Reasonable pricing, excellent customer service, and a perfect repair. I…read morewill be recommending NovaFix to everyone!

I always come here whenever I have an issue with my phone -- the service is awesome, and they've…read morealways been able to repair the problem. The prices are also super reasonable, so if you need something fixed, just go! It will probably cost less than you think, and save you a lot of stress from your phone/tech not working. I first went 4+ years ago because I broke my headphone jack off in my phone. It was an easy fix for them and I felt silly for waiting so long to come in. My boyfriend has taken his different phones in for various issues, usually screen-related: cracked, non-responsive, distorted, etc. They've always been able to repair/replace it quickly. Overall, I trust the quality of their work, the prices are reasonable, and they're very kind. I highly recommend them!

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.

I've been coming here for years anytime I had a problem with any of my phones…read moreHighly recommend this location Best prices great work and fast I never go anywhere else

I had a very frustrating experience with this business and would not recommend it based on what…read morehappened to me. I brought my iPhone in on 4/7/26 for a battery replacement. I was told to leave the phone charging for several hours and not to use it, which already seemed unusual, but I followed the instructions. The next morning (4/8/26), the phone would not turn on at all. I went back to the shop right when the listed opening time said they would be open, but the store was closed. I ended up waiting and coming back multiple times, and the business did not open until after 2 PM. This made it very difficult to get timely help. When I finally spoke with the technician, he examined the phone and told me that there had been a short circuit. However, he did not take responsibility for the issue and instead tried to explain it in a way that suggested it wasn't related to the repair. I requested a refund for the battery replacement service since the phone was no longer working after the visit. Initially, there was resistance, but I was eventually refunded $66. Overall, the experience involved poor communication, long delays in opening hours, and a repair that resulted in my phone no longer functioning. I ultimately had to replace my phone. I recommend asking detailed questions about repair policies, turnaround time, and warranty before using this service.

Needed my charging port replaced and paid for it, came back a 2nd time cuz it wouldn't work with…read moreany charger and he told me it was my cable but it works perfectly fine for other devices. Called multiple times and came in person today and their closed early.

SCAMMERS!!! They took my money and didn't even fix my phone. They even made me pay double than the…read moreprice we agreed on. WOULD NOT RECOMMEND!!!

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

I had the misfortune of requiring a major screen repair on my phone after a fight broke out at a…read moreevent I was at. My phone was knocked off a table and landed straight on marble screen side down. There was total darkness on the screen as well as in my life. While I am not glued to my phone on social media, like most people, I do it a lot for making reservations, Yelp check-ins, emails and text messages to a few people. I do have a second phone, so all was completely loss, but this was my primary phone. As it was a Friday night, I reached out to a few places on Yelp and New Era was the only place that responded right away. The Doctor and I were scheduled to leave town the following week and I was trying to get the phone repair ASAP to take with me. Juan was very responsive and took care of me right away. The repair looked amazing with the screen working as intended. Unfortunately the damage was not just with the screen, but far more extensive than initally thought. Not sure what happened during that fall, but the phone would not stay connected to network, even though my second phone as well as The Doctor/Queen's were fine. I ended up needing another phone, which was needed as I wanted something smaller for going into my smaller Louis Vuittons. But the work that Juan did was amazing and fast, and the price was just right. I am going to take in my HP for a rehaul, just haven't had the time to do so yet. But I will be taking it as well as some other ones in for additional memory, etc. to improve the performance.

I was looking for new cell phone service and a phone. They had a variety of new and refurbished…read moredevices to choose from. I got a really good deal and will making this my home base for all my future purchases. I recommend going here before you make any purchases I guarantee you'll walk out a happy customer. Thank you for your outstanding service Patty Rice

Cracked the back of my iPhone and MK quoted a great price, dropped it off when they opened and it…read morewas ready a few hours later. Perfect service and highly recommend them!

Price reasonable, honest and quick service. Only had to wait 30 mins. Thank you!!!!read more

Came in with a broken glass back on iPhone, left with more issues with buttons and flashlights but…read moreat least the back isn't shattered glass

What everyone else says - Jay is great!!! Super friendly, gives you options, doesn't sugarcoat…read morethings, and gets your device back to you as soon as he can. That he has an area dedicated to dogs is an extra plus . Everyone in my family is using Gadget Garage. We'll keep using it until Jay sells the business or decides to retire. Highly recommended.

Genuinely, one of the best interactions I've had in customer service. Incredibly helpful, and will…read more100% be using Gadget Garage for all my future needs. Can't recommend enough.