I've known about Quest Network for over 10 years. Its been a while since I used their services. However, yesterday I learned that my P/C was apparently infected with some malware. To my surprise my Norton Security software only protected against virus' - not malware. Norton advised me to contact a Certified Microsoft Technician to resolve this issue. They told me it may cost $200 to resolve. So thinking back, how helpful Quest Network had been in the past, I contacted Kris Luck, the owner of Quest Network. Kris was able to logon to my P/C and remotely run anti-malware software. He was so pleasant to work with. We had the problem resolved in less than an hour. It really gave me peace of mind knowing that I have a knowledgable source to turn to when I have any P/C related problem. I highly recommend Quest Network & Computer Services. read more

I first came here in the early 2000s shortly after Kris opened on Sheridan, a short walk from my home. I went to him several times after and was sad when he closed that location in 2017. Fortunately, I haven't had any problems that required attention since about 2015 until today when my computer lost its sound driver. After an online search, I found that Kris was now just a short distance away in Evanston. He was able to re-install the driver and update a couple other things I needed in a short time and at a reasonable rate. read more

Kristofer Luck fixed my computer, replaced my battery - all for a very reasonable price. He is my new computer person since I moved to Evanston from Chicago. Don't hesitate. A real find. read more

Yesterday afternoon I accidentally broke my laptop (that's what happens when you don't let it properly shut down before unplugging it, kids) I was like, "Crap! What am I gonna do??? I can't NOT Yelp!" :( Using my handy dandy Crackberry to Yelp laptop repair, up pops Quest. After reading the reviews, I go hoping for the best. Cute little shop that is a tad messy- not like dirty messy, but the kind where you know they get sh*t done. Kris was really cool and when I explained my situation to him he said I could have my laptop by Wednesday (noooo!) or have a rush order done within 24-48hrs (sounds good!) and they have computers in front of house for customers use. Jonathan (the tech who worked on my laptop) called me the following morning to follow up and they had my laptop up and running by 3pm *YAAAAY* Having my laptop back and working better than it was before I broke it = priceless :) -------------------------------------------- Sidenote: Kris was kind enough to print out directions to get to the Metra and when he saw me walking in the wrong direction chased me down. Now THAT'S excellent customer service :P read more

They saved my computer from all the nasty Trojan Horses and win.dot.whatevers, and every gross, slimy cyber thing you can imagine. And they didn't have to wipe my hard drive or Windows! Thank you, Quest! Another plus, when your machine is in the shop, you can use the internet for free at Quest until the comp's up and running again. read more

Great customer service! I am horrifically computer illiterate and the owner was very patient and helpful. I came in not even really knowing what all my questions were. I have been on the phone over and over with Clear about reactivating my account - then getting cut off and calling back to get the shipment labels - only to not receive them 2 weeks later (but this is not a Clear review...let me get back to the point). Not only was I helped in an efficient amount of time but I also got information about recovering some old documents. You see I recently gave up on PC's since my HP decided to die without notice. I was planning on running it over with my car a few times but I was informed at Quest that my music and documents could be saved! I shall be back (and probably with more questions). read more

Khristopher Luck has provided me with great computer service for over 10 years. I would highly recommend him for any laptop issues.

These guys are GREAT! Very fast and efficient! Brought my computer in for a power issue, had it back in 4 hours! Granted, I live a block away, but I am so happy to have found them! I now have a place for all my computer needs... and they sell computers too! When I am ready for my next one, I know where to go! read more

Kris is fantastic! Do not waste your time going anywhere else. Kris helped us revive a corrupted hard drive and get our gaming laptop up and running again. He was completely professional. He told us the fee structure before starting the job. It was as easy as could be. We are 100% satisfied with him and couldn't recommend him more. read more

I dropped off two audio tapes and one VHS tape to be converted into digital and asked if the converted files would be ready for pick up in a week. The person who took the tapes confirmed that the audio files will be ready in a week, while VHS might take longer due to a European formatting of the tape. I wasn't able to pick them up in a week, so came back in two weeks. The person "responsible for audio conversion" was not in the office and the only other employee was clueless where the converted files were. I asked the person "responsible for audio/ video conversion" to send me an e-mail and, potentially drop at least the audio files into a cloud drive (GDrive/ Dropbox) in exchange for a credit card number they could charge over the phone. My e-mail was left unanswered, I don't think anyone has touched the tapes for two weeks and they only remembered about them when I came to pick them up. At no point was I told to check in with them whether audio conversion was finished (and, frankly speaking, it should not take two full weeks). read more

They are open late most of the time past 10pm! Also got a customized desktop from them for a very decent price. It's a very sweet machine, I love it. Buy one you can't lose. read more

My laptop was basically unusable when I brought it in. Everyone in the store was really nice and very patient with me when I launched into an endless and disorganized account of what was wrong. Kris did a terrific job of figuring out the problem and getting it cleaned up. I would certainly go to Quest again. read more

So these people should add life savers to their list of services!! They are so amazing. I am typing this review from my laptop that I would not be even be able to use without them. So back in December right after Christmas I was dumb enough to step on the edge of my laptop because it was on the floor.... don't ask. But long story short my laptop screen cracked... from the inside. I was freaking out my whole screen was white. I took it to best buy and they said with how much it will take to fix I might as well buy a new one. Mind you my HP laptop costed me 700 bucks and I have not even had it for 2 years yet. Found Quest on yelp and they sounded good. Called told them the issue and they acted like no problem at all. I thought I was doomed and they showed me hope. They quoted me at 260 labor and part included but it ended up being only 185. Now hearing this versus what best buy said you can understand how excited I was. Any problems I have in the future I will without a doubt be going to Quest. I recommend them 100 percent now I am back doing school work and wasting my life away on Facebook hahaha and everything is good with my computer couldn't be happier with the job they did and they are just all around awesome and nice people to work with!! read more

Every few years, I have to update my reviews. Kris Luck at Quest Network Services is great at fixing computers, building new computer systems and designing computer networks for home and at the office. Kris personally installed our office security system at the Rogers Park Chamber of Commerce! read more

Walking in to this place was kinda funny. I always walked by it in the past. My neighbor suggested I go there to sign up for Clear Internet Services (also awesome). Kris was so kind and helpful. He set me up with Clear internet and was very friendly and answered all of my questions without making me feel stupid. He also managed to help other people without making me feel ignored. I also inquired about his other skills and decided that if I need work on my other computers (which I do), I will take them to him. His prices are more reasonable than the geek squad and because it is his reputation on the line, he is very honest with you about prices. He will not oversell to you, and that is a miracle in this day and age. I suppose that is how he has built his business. Super great place, check it out. read more

Kris is an excellent tech and person. He gave me good advice with our printer upon my first call to Quest and then came into install a new secure router, even staying late when we had some IP conflicts and issues with our antivirus suite. read more

I've used Quest at least 5 times for various IT tasks, from setting up computers and routers to repairing/replacing computer hardware. No complaints. Always thorough and timely. Best of all, Kris cares about his work, which makes a difference. My office at CoLab is very close to his, so that's big plus. Thanks Kris. read more

I love the guys at Quest, Kris, Emmanuel, Bill, Dexter, and Jerome. They're all awesome! Kris even makes house calls! When my computer crashed I took it to them and they fixed it. I bought my new laptop from them. They have amazing prices on Dell, Toshiba, Gateway, IBM, Lenovo laptops and tablets. And they also transfer audio cassettes to cds and transfer vhs cassettes to dvd. Bill can optimize the video and audio, even if the tapes are old. He's a magician! read more

Kris helped me with my repair. He had great communication with me throughout the process. The service he offered was above and beyond!

I have to call out Quest Network for demonstrating incredible customer service when I called in with a question that was time sensitive. Kris took the time to spend time talking through my question even though I am not yet a paying customer. These days this type of customer service just doesn't come around that often and I was impressed with how Kris generally cared and wanted to help me. I highly recommend Quest Networks and will be returning there for my tech needs. read more

Brought my laptop in. Was told it would be a minimum of 75. It turned it to be a simple fix and they only charged me 50. Great experience. read more

Took the girlfriends laptop in for repair. A little on the pricey side just to blow away Windows and reformat but the people there are very good at what they do and also friendly. Recommended! read more

I live on a tiny island and hauled my salt-air encrusted, malware infected, Saharan Dust- packed, 3+ year old laptop into Kris. He resurrected it 2 years ago and I had my doubts that it was viable. But we don't throw things away here on the rock and Clouds to many of us are just potential hurricanes. I need my doc.s right where I can access them when the internet goes down. Yes, maybe he's not the cheapest or even the fastest but give me a break. There is no amount of time, money or bales washed up on the beach down here that can access the level of service and computer alchemy that Kris provides. Be very grateful Chicagoland. You take much for granted. His wizardry extends to a kindness and patience in educating the techno-delayed. Translation of complex issues is tough. Trust me, I live amongst those who speak a different language. When I had a few questions he both emailed me AND left a VM explaining the issue completely. In English. Finally, when I went to pick up my computer Kris had been unable to vacuum or blow out the nasty mix of dust and salt-air goo and had literally taken Qtips and meticulously swabbed out the keyboard by hand!!! Though the rusty UBS ports were too much, he pointed out that I may want to back up the old girl fairly soon. I travelled over 2200 miles by ferry, planes and foot to take my computer to Kris. Guess that qualifies as a recommendation, eh? read more

I don't have a way to print out anything at home, and Qwest has been extremely helpful in helping me get documents from my memory sticks. Sooner or later, I'll probably have to either have my current computer looked at, or even replaced. I will consider going to the people at Qwest. Judging by interactions I've notice between the staff and customers, it appears that the staff is knowledgeable. read more

My computer was running slow and getting a little glitchy. I found Quest on yelp and liked their reviews so took it there. Professional service, reasonable prices, and quick turn around. All around it was a positive experience, and I recommend using them without hesitation. read more

Very nice folks at this local business. They had the cables I needed, just call ahead and make sure. Love the old macs in the window!

The guys at the shop are really nice and the customer service is excellent. I spilled some soda on my keyboard and they cleaned it while I waited, and only charged about $30. They even gave me a student discount without my having asked for it. read more

My 5-Star Review is long overdue. I sought out Computer Services from Quest in March 2015. The owner, Kristofer Luck is a computer prodigy and has vast knowledge and expertise to compliment his professional and dedicated demeanor. Kris is serious about his customer service and treats your computer equipment as if it were his own. I admire this young man's business savvy and pray he finds favor with more clients and continues his business success in the Chicago's north side. We need him!! Thank YOU KRIS!!! read more

Amazing service. Now my 7 year old computer is a rocket ship and free of cat hair!

No frills here, just awesome customer service and great prices. $2 for five pages worth of faxing beats UPS any day. Plus, I hear they have an old-school video game night every Friday! I'll have to check it out and update this review later. read more

I wish I could cast more stars. Patient and professional tech guys; affordable as well. My laptop's charge station needed soldering and a new part. These guys got it done. They're awesome and I would strongly recommend going to them for all your computer needs. I'm buying a new computer soon and this will be my go-to place if I have questions or issues. Top-notch! Thanks for all of your help, Quest! read more

Love this place! It's close to home - I walk there - and I get all my printing and fax needs done here - much cheaper than most places. Honestly...it's so nice to have this kind of neighborhood store. Glad to know they can repair my 'puter if the need ever arises. read more

Great smalll business in the hood. Excellent attention to detail. Kind and caring, real people work there. One star taken away for staff smoking cigs. right outside the door, wafting clothes and exhale smoke stink following them in. Bit of an 'ick' factor -- but take that part away, the place is all aces! read more

Kris (owner and technician) was helpful when my computer was running really slow. He first cleaned up the hard drive for $65 which is a reasonable price for the service. After the computer was still running slow he suggested adding memory. I followed his suggestion and my dinosaur computer is running significantly faster. He had my computer for awhile which was fine with me because I was so used to not using it. If time is paramount, I would let him know and maybe he could have a faster turnaround. Kris is very friendly and provides excellent customer service. read more

I called Kris on two occasions with issues relating to my laptop. In both cases, he made time for me to come in, drop off my laptop, and explain the issues. He was able to diagnose the problems quickly, fix them or steer me in the right direction, and get me back in business. read more

Spent 3 months trying to get a fan replaced on my laptop. Nothing but run around and avoidance. I had been referred by a friend, who told me the owner was nice, but you have to stay on top of things to get repairs completed. After 3 months of trying, I was given a number for the manufacture's service area and Kristopher stated that they would send a technician out to replace the fan, free of charge. The number that he provided was a survey line for orders placed with Sony. Don't waste your time here. ***In response to the owners comment, during the 3 month period, I was called by them one time. As I stated, number that I was given to call was a survey line for parts ordered with no options to talk to a live person. Too bad the customer service wasn't as quick as the response to a yelp post. Buyer beware. read more

Kris, Quest's Owner, greeted me and promptly worked to assess my computer problem. He provided me with a fair quote and immediately ordered the necessary part. Kris was kind, honest, and provided excellent customer service. His employees were equally helpful. It is my recommendation that anyone go there for timely and great computer service! read more

I went to Quest after a very unsatisfactory interaction at Best Buy. Kris analyzed the computer problem and resolved it within 5 minutes, educating me in the process. I would highly recommend Quest for any computer issues and will utilize their services in the future. Thank you, Kris. read more

Kris is very professional, thank you so much for the service. He copied my hardware from my old chassis to a new age half size chassis in about an hour. Great job, great place. Thank you. read more

Before you go to anyone else, go to these guys...I originally took my laptop to another service in Evanston that's located on Grove. The guy told me it would take a week before anyone could even look at it and it would be a $75 charge for the diagnostics. Yes, that goes towards the cost of repairing the laptop but he also said it would be $75 an hour for any repairs- he estimated it would take 2.5 hrs. That particular company had good but mixed reviews on Yelp... Quest has great reviews for a reason. They looked at my computer THAT DAY. They had a hard time figuring out what was going (that was understandable...it was a weird issue- just slow to start up but everything else was fine). It took them into the next day to figure it out... Found out it was a set of 4 different issues that were slowing down my laptop. Viruses, a disc, multiple virus protection software at war with each other, and it was heavily fragmented. My laptop works GREAT. Got it back within 2 days. Didn't have to wait a week and paid FAR less than what I would've had to pay at the other place. BTW- one of the other reviews talks about how the place is messy but it's the type of messy where you know they get shit done. Totally true. read more