Shawn marked up parts by nearly 30-40%, gave me quote that was double the scope of what I had asked for, and then sent a very rude email when I said I wanted to go in a different direction. Dishonest, and deceitful. It's honestly unclear if sexist or just an asshole to everyone. What is clear is that he's phenomenally bad at his job. read more

I went to HPC looking to get a new custom gaming computer build. Their senior IT Technician Alex was very helpful and knowledgeable about the different components, industry trends, and what brands had quality products. I had a rough idea of what I wanted, but he spent extra time on designing a custom build for my game of choice PUBG. I have been using the system for over a year now and haven't had any issues. The team has always made themselves available to answer any questions I have had such as best Anti-Virus, Defragmenting Hard drives, and assistance with upgrades. See below for my custom build specs. Intel - Core i7-8700K 3.7GHz 6-Core Processor Gigabyte - Z370 AORUS Gaming 7 (rev. 1.0) ATX LGA1151 Motherboard G.Skill - Trident X 32GB (4 x 8GB) DDR4-3200 Memory Samsung 960 PRO Series - 512GB PCIe NVMe - M.2 Internal SSD Corsair - Force MP500 480GB M.2-2280 SSD Crucial MX300 2.5" 525GB SATA III 3D NAND SSD EVGA - GeForce GTX 1080TI 11GB FTW3 Video Card Rosewill - 1000W 80+ Platinum Certified Fully-Modular ATX Power Supply Corsair - Crystal 570X RGB ATX Mid Tower Case Microsoft - Windows 10 Pro OEM 64-bit read more

Shawn is super demeaning. He will trash your computer to sell his own unreasonably high-priced ones. He also overcharges the hour to rip you off, like charging 3 hours with $85 per hour just to change a simple part. Make sure you google the problem of your computer and get a second opinion. I would say AVOID AT ALL COSTS! read more

This shop should be closed down by the authorities due to fraud and cheating customers. I left my HP for repair. The owner Mr Shawn tried to convince me to take the high speed service for extra 80$. I agreed. Then it took him hours to check the computer which did not have the WiFi and the battery could not be recognized by the computer. Then, he sent me along to buy the original battery on lime. I bought it and the new original battery was not working as well due to the problem of the computer. Then he came with a story that the battery was not working because if was purchased in another country. This is of course rubbish. I talked to the HP technicians and they told me me that each original battery should work no matter where it was purchased. The result was that I paid 280 dollar and got the same commuter with the same problems. The guy is cheater. I sent him 2 emails and none was answered. I tried to call the store and he put me on line for 20 minutes. Then he told me that Mr. Shawn was on lunch break and he will get back to me. The final result is that I have the same computer with the same problems but less 280$ in my wallet. read more

I wish I looked at the reviews before going there! Terrible experience. They kept finding excuses for why their repair didn't fix the problem. Lost $270 to these thieves. AVOID AT ALL COSTS! read more

Highlights: -took nearly a month for them to perform a routine keyboard replacement. -delays were never their fault, always someone else's. -they never contacted me to explain delays; I always had to call them. -I must have spilled the beans that I had good insurance to cover the repair, because when I got the bill, they charged my for 6 HOURS OF PRIORITY REPAIR AND VARIOUS OTHER ADD-ONS TOTALING OVER $700 (the manufacturer quoted me $150 for parts and labor, and said that the actual repair would take only about an hour, but I could not afford to wait for the two-week shipping turnaround; one month later, I wished I would have sent it in). -his explanation for the absurd cost? "That's the hardest computer I've ever had to work on; I even had to buy a new screwdriver to remove the keyboard!" (Note: I have one of the most popular PC models on the current market). Please, please, please, NEVER put your computer repairs in their hands. If you need a better recommendation for computer repairs in Evanston, please message me and I will tell you a place which has done much better work for me (in fact, they were the place I took my laptop to after my keyboard started acting up again two weeks after I got it back from High Performance. I don't even think they ended up actually replacing the keyboard). read more

If I could I would give him a zero star. The company has zero integrity. He sent me an email regarding an invoice that was charging me $300. So I explained how I did not want to be charged this since it wasn't me. The owner of the company started cursing me out and kept yelling it was a mistake after he realized what he did . He also told me he wants to stick his parts inside me. Sounds like someone needs a mother. read more

Avoid at all costs! 1) Deceitful about costs I brought my laptop here because it was blue screening and overheating. I paid around $100 for a diagnostic and repair. The repairman called me back to follow up multiple times, telling me they needed to run more tests and back up my data. They did not once mention any additional fees, but when I went to pick up the laptop, they gave me a bill for over $400! I asked why I was charged so much more for absolutely nothing, and he responded as though it was my fault for not asking. Unbelievable. 2) Complete lack of expertise After finding out my I/O connector was broken, they immediately suggested the laptop was completely broken, beyond all repair. I asked if they could just replace the part, but they claimed Asus doesn't make the part and nobody at Asus would talk to them. Skeptical, I asked my coworker, a computer engineer, and he told me this was something he could easily fix. 3) Lie about your stuff being broke in order to try and sell you their stuff They continually said my laptop was completely beyond repair, and didn't hesitate to try and sell me one of theirs. When I found out my laptop was indeed repairable, I was livid. 4) Not experts by any means, despite their claims The guy rudely continued to state how he has been doing this for over 30 years so he knows better. Oh really? Turns out that although my laptop was outside of the original warranty, my credit card company (Capital One) automatically extends the warranty by an additional year, making my laptop eligible! I have since been reimbursed the full cost of the laptop by Capital One, but I'm still out $400 to this absolutely terrible "repair" shop 5) Terrible service The owner has the worst customer service I've ever seen. He is constantly demeaning, claiming his customers don't know anything and that he has been in this business for 30 years. Yet, despite his "extensive knowledge" I was able to get fully reimbursed on my own. You would think that someone who has been in the business for so long would know about this... DO NOT GO HERE! read more

We've bought several computers here and have had a good experience with Sean. I had a bad experience recently with a man working here who would be better off working in a back room away from people. read more

Do not come here! They will tell white lies to sell their products, they have little expertise and knowledge of computers, and they will try and blame you for computer problems. I brought in my laptop that had broken down and they sold me a new laptop and highly recommended I buy a warranty from them "in case anything happens", so I did. When I came back a few months later with a screen issue they blamed me for the problem and told me the warranty would not cover it (they never mentioned the warranty did not cover all damages when they sold it to me). They would not even take it from me and run diagnostics on it. I took the computer back home to someone I trusted over the summer and they recommended that I submit a case on it to the manufacturer. I did and it turns out it was a hardware problem that was not my fault and was covered by the warranty. In summary they sold me a laptop with faulty hardware, lied about the usefulness of the warranty just to sell me it, and misdiagnosed my computer's issue choosing instead to tell me I was at fault instead of doing something useful to solve the problem. In all they showed a lack of integrity, honesty, and expertise. I would recommend avoiding this place at all costs. read more

My honey purchased a laptop for me from Sean. He put together a nice notebook and even loaded it up with extra software. The store is not really set up for walk-in customers so be prepared when you check it out. This shop is well worth a visit! Update: The store appears to be closed. Another location is not open yet. read more

I have loved this shop since the days when they were Hyde Park Computers in Lake View, so I haven't minded driving to Evanston for their good service. Unfortunately, their prices have gone way up and their customer service has gone way down. The cost of making a disc of an old computer's contents has doubled in three years. So be it. Just be sure to call before you go, because three times in the last two months, I have shown up during their open hours and no one was there, even after calling to say I'd be there to pick up my unit. The most aggravating part is that they barely acknowledge that something's wrong with this. They have cited "family emergency" twice, but did not say or offer anything regarding the incomvenience caused. I will find somewhere nearer to my house. They may be experts, but they need to show up. read more

Very bad service, the owner is demeaning, obnoxious, and haughty. $85 diagnostic fee, costs $200-300 for 3 hours of labor, ripoff prices

They completely fixed my laptop without having to order any new parts within a day of me dropping it off when I needed it for school. Great guys and they do great work. Its not the cheapest but its very worth the price to fix your computer! read more

Shawn and the rest of the team couldn't have been more helpful. Fast, reasonable, and knowledgeable. I really appreciated their quick turn-around. read more

Shawn is a real expert, always able to help in ways which go way beyond big box stores, automated systems and distant help-desks. The prices may not be cheap like ordering from a faceless website or massive retailer, but hey -- If we don't support small, local business options, there will be none left before long. And besides, some good advice once in a while can save you a TON of cash, which makes up for paying a few % more. read more

Except for super geeks inhabiting the high end of the tech world, most of us are totally deficient in the skills needed to diagnose problems with computers much less to do any kind of repairs. Short of buying a whole new setup, what are you supposed to do with a nonworking computer that basically holds everything that matters in the known universe? There aren't a lot of options for competent in-person help and that was my attraction to this Evanston storefront--I could bring in a tetchy laptop, talk to someone and get help. My first visit was a little less than ideal--took longer than they promised and they never initiated status calls/updates. But in the end, the problem was solved and when I picked up the computer, one of them was pretty patient in explaining things and making sure that, once home, all would be right with the world. And the bill wasn't all that bad so in spite of a semi-rocky start, I was pleased enough to tell friends. Twice since then I've had issues with the laptop--things that made me break out in a cold sweat, swear at gods of tech breakdowns and beg for time at High Performance. And both times, Shawn has made short work of my crises and gotten me back up and running even when it was my dunderheadedness rather than an actual malfunction that was causing problems. It's pretty comforting to have a trusted resource to help with the inevitable computer snags that come along. And since the shop sells computers that are pretty much made to order, it's a good bet that my next one will come from HPC. It's nice to buy from someone who's got real skin in the game and knows and cares about the products. read more

I found nothing but friendly service when I visited. I needed to buy an ethernet cord for a trip to Paris. I expected to drop anywhere from $10-20 on a cord. Instead, the staff tossed me an extra 15" ethernet cord that they had laying around the store. He gave it to me for free and was very friendly in asking about my upcoming trip. Only (minor) downside was that there was only 1 person working when I visited, so I ended up waiting for a few minutes. read more

My laptop wouldn't charge anymore. I went to HPC and they diagnose the problem on the spot quickly, verified their hypothesis and gave me a solution. I was really impressed. Thank you. read more

These folks really know what they're doing. They're super friendly, and in spite of their Jedi-like knowledge of computing, I always felt like my needs were being understood and addressed despite my computer illiteracy. Also, they make recommendations to me that save me money where they could be pure salesman instead. I like that a lot and plan to build a rapport with these guys as a result. read more

I had a great experience here. Shawn knows what he's talking about. My laptop's motherboard was dead. I took it in on the off chance it was something they could fix for a decent price, but there was no such luck. I had been shopping around for a new computer in the intervening week, and when I went to pick up my dead laptop they offered me a laptop with better specs than I had been looking for at a better price than I had been seeing them. There were no extra charges for transferring the contents of my old hard drive to the new one, getting all the bloatware off the new machine, or even installing professional antivirus software. They took 2 days longer with the initial diagnosis than they originally said they would, but the quality of the experience was such that they entirely deserve 4 stars. read more

Stay away. I was treated horribly by high performance. In a nut shell, I dropped off a computer that had a bad cooling fan to get an estimate. They kept my computer almost three weeks (after repeatedly telling me that it would be less time than that) and got back a computer that wouldn't turn on at all and now have paid $75 to get my computer in worse shape than I dropped it off, and now have to by an adapter to get my files off the hard drive. Here's what happened. Tuesday July 2 I dropped off my computer. I was told that they may get to it the next day, but if not because of the holiday it would be early the following week. Makes sense and seems reasonable. I was also told there was a $75 diagnostic fee. Fine. When I hadn't heard anything by Wednesday July 10th I called to check in. I was told, very rudely btw, that my computer was next on their bench and they should get back to me within the next day. I called back Thursday the 11th and was told the same thing. Finally, Friday the 12th they got two my computer. I was told the cooling fan was broken and that the part would be $49 and labor around $200. I said no thank you (The computer only cost around $300 when I purchased it so it didn't seem worth it) and said I would be in to pick up my computer. I was told it was in pieces and needed to be put back together. They said that I could pick it up on Monday the 15th. I waited until WEDNESDAY the 17th, stopped in and was told it wasn't ready. They put it back together and the cooling fan worked, but the computer wouldn't boot. I called on Thursday the 18th and was told they couldn't get it working but would take the hard drive out for me. Finally, on Friday the 19th I got my computer back, in worse shape than it was in. When I picked it up I was asked if I could get a break in the price since they had it almost 3 weeks and it was in worse shape than dropped it off. I was told no, that was the diagnostic fee. Excuse me, but I was told the cooling fan, which was now working, was the problem. Seems to me I paid you to MISDIAGNOSE the computer. You ripped me off. They then told me if I bought a computer from them they would credit me the $75 towards the computer. After the way I was treated, though, there is no way I wanted to give them my money. I try to support local businesses, but I'll find another place rather than support them. What bothers me more than anything, including paying the fee, is that not once did anyone apologize or take any responsibility for the hassle they put me through. If I wasn't told that the estimate would be ready soon, I never would have been without my computer, and ripped of the $75. They were also rude to me every time I called on the phone, and two of the three times I was in the store. After stewing about it for a couple of days I emailed the owner about my experience. He didn't even have the courtesy to respond. What a joke of a place. Stay away. This place sucks. read more

Hands down worst customer experience I have ever had. It boggles the mind to think this place is still operating. Not only did they lie to me on several occasions, when I called him on it he hung up the phone on me. Rude service aside, his pricing is double that of any competing business'. Avoid at all cost!! read more

This computer shop was great. They thoroughly examined my Dell and found that I had a manufacturer's defect related to a class-action lawsuit. Because of their creativity in trying to diagnose my computer's ills, I was able to get the motherboard fixed for free. These guys know what they're doing. read more

One of the rudest sales associates I have ever encountered. Had an attitude of "didn't want to help" the whole time.

Took a pc that was having startup issues. Found one issue and charged double of what it would have cost me in parts for new memory I could have bought elsewhere for much cheaper. Rather than give that option, just assumed I was ok to be price gouged. Add in the "labor", I could have bought a newer, better pc for near their repair price. Never was told they'd do anything beyond the initial quoted fee to look at it. Never authorized all the other stuff. They just assumed I would pay their high prices. Had I known what the price would be, I would've just scrapped the pc and bought a new one. I wasn't given the option, just a bill. They were supposed to look at the problem, tell me the issue, what it would take to resolve it. Instead, I paid for a "repair" that hasn't repaired everything. When I got home, even though the devices say they are working and the wifi says its connected, it will not connect to the internet. Rather tan taking it back there, I will try to figure it out myself. read more