SHORT VERSION: mediocre food, overpriced, bad service and horrible treatment by restaurant owner
LONG VERSION: Living in the neighborhood for 5 years, I have always walked by this restaurant but never ventured in. The ambiance seemed a bit off, the prices listed on the menu put me off and, well, there are many great choices for Italian in the hood.
Last night a friend and I decided what the hell lets give it a shot. Things started out fine enough. The restaurant was not very crowded so we grabbed a table close to the window. Seated next to us was an obnoxious group of people celebrating a friend's birthday. Asking to do shots and screaming, taking photos with the flash reflecting and blinding the rest of the patrons, etc. In addition, they were asking the waiter what the cool bars on Bedford Ave were that they could go to and where they could get drunk and dance etc.
it was very annoying but not necessarily Baci's fault. However that should have been a clue into the type of evening my friend and I would have.
The waiter came over to our table and my friend and I placed our order. We ordered the Lattuga Alla Trentina salad to start. The salad came out and it was not that big for the $10 price but it was actually tasty. I was a bit annoyed because the waiter had our salad plate in hand, and stopped by the rowdy table next to us to listen to a song and pose for a photo before placing the plate down.
For our pastas, we ordered two to share, the Rigatoni con Zuca and the Farfalle Mare E Monti. This is where things went from unpleasant to very bad.
My friend and I sat patiently and watched for the next 30 minutes as tables that were seated after us, ordered long after we ordered, including a large party of 8 were served their mains. Plus, our waiter and noone else from the staff came over to check on us, tell us what was going on etc.
Finally I called over someone standing behind the bar which I learned later was the owner to let him know we were waiting a long time. After that our waiter came to our table to tell us our food was coming.
15 mins later still no food and at this point I was very hungry and pissed. I asked the waiter to come over again and told him that to wait that long for simple pasta dishes was just ridiculous and asked what was taking so long. The waiter just kept repeating himself saying sorry there was a mistake made etc. I asked why they did not bother to tell us earlier and asked if they would compensate us somehow. The waiter did not say anything and walked away.
Then the owner came over and apologized and said a mistake had been made. Again I asked why we sat for 30 minutes without anyone coming over to our table to check on us or let us know the situation. Instead of apologizing further, the owner began arguing with me and saying a mistake was made that was it and there was nothing they could do. I asked if he would compensate us somehow and he just again said, " it was a mistake there is nothing I can do." Umm nothing you can do, you are the owner dude.
We watched as the obnoxious table next to us received dessert and saw how the waiter brought them a plate of cookies as a bonus to their meal. My friend and I were confused that they were being rewarded for disrupting other patron's meals in the restaurant. The sentiment I could see was shared by nearby tables.
Anyways our pasta finally arrived. The rigatoni with butternut squash was very oily and bland. My friend's pasta with shrimp, asparagus, and tomato lacked flavor and we had to ask for a lemon to be brought over to our table so we could add some flavor. Were the dishes unedible? No but not worth the cost and definitely not worth the waiting time or frustration. The owner came back over again to see if everything was ok. He did not apologize and I said to him, you know this is my first time in this restaurant and it really has not made a good impression.
Again nothing.
The check came with the full amount charged. The waiter came out and brought us the same plate of stale hard cookies that the obnoxious table next to us gobbled up earlier. He placed a hand on each of my friend and my shoulders and said, "Again I am sorry." Then walked away.
So that was it. I will not go back to this place again, will not recommend it to friends, and will bring my business elsewhere. I will stick to my regular spots in the hood for well price, yummy food with decent service or at least business owners that understand the value of a good review vs a bad one.
Boo Baci Boo!!!!! read more