Had an appointment with Joseph Louie Used Car Sales Mgr. He is the most unprofessional person I have ever met. First he came out, did not introduce himself, and just started looking at my car never said a word directly to me until he said open the hood. He later walked in the office never said excuse me I will return. It was unbelievable how rude he was to never acknowledge me and just walk around the car. I will never go to the dealership again. Unacceptable behavior. Beware these sales people are rude! read more

It's been 4 years since we purchased our 1st Audi and our last lease of a Q7 will be our last. Earlier issues with a bait and switch on our our lease of our new Q7 and purchase of my Allroad, unresponsive return calls from the Service department just to understand options and costs of annual and unplanned repairs is a justification to seek a reliable independent provider for my Allroad. Rusnak Audi is not the organization I trusted 4 years earlier and I'd highly recommend anyone other Audi dealerships outside of Pasadena. read more

Highly recommend Ivan! Wanted to trade in my Kia that had high payments for an A4 for cheaper monthly payments. Wasn't sure if I was in over my head but still wanted to stop by and see my options. I was a little apprehensive because I know salesman can be pushy and I had a horrible experience when I bought my last car. But thankfully Ivan was so informative and wasn't pushy at all. After my car was appraised I was told I had a bad car fax due to a small incident where a car hit the back of my car therefore needing paint repairs. This could have affected my trade in value. After telling Ivan it was paint work he went back to his manager and explained the situation which resulted in me getting the trade in price I was hoping for. He was honest and truly wanted the best outcome for me. I highly recommend Ivan if you're looking to purchase a car here. Thanks Ivan! read more

I had visited several other Audi dealerships in the SoCal area and I had a pretty good understanding of what I wanted and needed. Audi Rusnak was hands down the best Audi dealership that I visited. Yalonda Conrad was my sales rep and she did an amazing job. For several weeks, I discussed the price of a particular vehicle with her online. She offered me a very competitive deal on this car. Unfortunately, someone else pulled the trigger on it before I could. Nevertheless, Yalonda found the same car with the same color with even more features at another Audi dealership. Not only was Audi Rusnak able to trade the other dealership for this car, they gave me a very comparable price to the original one I wanted even though this one had a higher MSRP. Yalonda, and her manager, Joe Najar, were very friendly and treated me with the utmost respect throughout this process. I never felt pressured into doing anything. I can't say enough about Rusnak Audi's service. read more

Shout out to " Ian De Los Reyes" at service department. You are so helpful, kind, professional and so knowledgeable. You help me w all my car troubles. It was so easy to talk to you. Your customer service is 5 stars and beyond. Salamat kababayan. read more

I was greatly disappointed with my first (and only) experience with Audi/Rusnak. I was interested in terminating my lease early with VW and had my heart set on a new Audi. Because VW is the parent company to Audi, I was hoping my good credit history with them and loyalty to the brand would ease the transition into an Audi. I went to look at the new Q3 and was halfheartedly shown around by a sales associate. I wasn't asked if I wanted to test drive the car, take a look at the interior, nor was given any additional information about the features of the car. I explained my current lease situation and there was no effort made to propose a leasing structure for my review or possible payment options. Their "great" year end lease deal also included a $3,000 + drive off/down payment that I wasn't previously aware of because it was part of the "small print" (their words, not mine). Thankfully, I was referred to South Coast Audi (Santa Ana) and they were amazing! Their sales team instantly put together a great leasing structure for me and worked out an early lease termination with VW. Plus, my drive off/down was $600! I was so happy with their level of customer service I signed the papers that very day and drove off the lot in my brand new Audi! Really wish Rusnak had shown that level of enthusiasm. Oh well, their loss! read more

How is this Audi dealership in business? My lease was up on my car last month so I had no cars to trade, perfect credit and a nice down payment. Basically I was a perfect candidate and easy sale for this dealership. I found a car I was interested in through their website and filled out their online form. I got a call from Cesar Zavala and told him exactly what I was looking for. Sadly he didn't have what I was looking for in stock but he told me he'd give me a "killer deal"on the one he had in stock. And he'd call me back in a few to give me a price comparison to the one he had in stock vs a dealer trade. Never heard back from Cesar that day, figured maybe he got busy or something came up so for sure I'd here back from him soon. 2-3 days go back and I hear nothing. I get call from a customer service, basically a follow up call to see if Cesar did his job and if I had any questions. I told her that I never heard back from Cesar and was still waiting for him to call me. She said she'd let Cesar know and he'd call me, again 2-3 days go back and nothing. So then I get an E-mail from Joseph Najar that reads the following: "Hi Armando, I'm glad you are considering us for your next vehicle! As the Sales Manager at Rusnak/Pasadena Audi, I like to stay in the mix to make sure you have direct access to me anytime you think it would be helpful. If there is anything at all I can do to help, please feel free to contact me anytime. Thank you again for giving us this opportunity. Sincerely, Joseph Najar Sales Manager Rusnak/Pasadena Audi 267 W Colorado Boulevard Pasadena, CA 91105 (626) 714-3159" So I explained to him my situation and the whole story and once again NEVER heard back from anyone. So I took my business elsewhere and went to Walter's Audi in Riverside and spoke to Brett who made this the most painless process of getting a car I've ever experienced! So if you're looking to get an Audi, don't waste your time here. Go to Walter's Audi ask for Brett who's an Internet Sales Manager and tell him Armando sent you! read more

I had the pleasure of working with Matt Avanesian recently for the purchase of my new car. Matt was extremely helpful throughout the entire process. He was informative, courteous and answered all of my questions without pressuring me to make any decisions. I will definitely be a repeat customer and refer friends/family to him. Thank you Matt!! I love my new audi. read more

The service was great! I got checked in quick, they got me an uber home. My car was done a couple hours later, they sent an uber to pick me up! read more

Buying / leasing a new can be an exciting experience. It can also be a nightmare. The variable? The dealer of course. Every dealer wants your business but to earn it, they have to do more than give you a good price. I've leased 4 Audi's. I do my homework and I shop around (I suggest you do the same). Each acquisition has led me back to Rusnak Audi. I just leased a new A4. I walked in with my data. I met Yolanda (friends call her Yo) right on the floor. She was cool and collected but also very approachable. I drove home with the car I wanted at the price I wanted the same day. I went to two dealers prior to this. Both of them marked up the Money Factor. Rusnak did not. Yo was all the difference. Straightforward. Honest. Fair. Also, one of the accessories was not included when my car was delivered. Yo personally saw to it that the item was shipped to me the next day. Mistakes happen but only Pro's fix mistakes in a timely manner they way she did. I'm leaving a review because I think good work deserves credit. I wouldn't hesitate to recommend Yo and Rusnak. Do your homework. Do your research. Then go check out Rusnak and ask for Yo. read more

Audi Pasadena - My 4th Audi from Rusnak Pasadena. - Car Dealers Near Me - Pasadena, California

I've never had a bad experience with Audi locations. At Pasadena, I've brought my Audi 2016 Q3 multiple times to be serviced. I've been helped by Arnold and most recently Anthony. I know nothing about cars but they've been so informative and communicative in every way. I look forward to bringing back my car when the tires need to be changed! Thank you again Arnold and Anthony! read more

I usually hesitate on taking my car to big name dealer. I always take mine to certified mechanic. Anyway my Audi brakes down on me sat pm only place that's open and I could tow my car late sat was RUSNAK AUDI. They won't be able to tell me what's wrong till mon buts that ok. Mon comes around and VINCE from RUSNAK calls me, something with my turbo is broken. It will take a few days to fix. He offered a loaner car but I had already got a free loaner from my insurance. Tues Vince calls me and tells me it's going to take a longer to fix due to parts. This time I take the loaner. Long story short my car gets fixed I picked it up today at 7am. Open this early is super convenient does not interfere with my day. Customer service from the the valet, cashiers and Vince were outstanding. They are what more dealers should model their services after. THANK YOU VINCE!! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Took my car in for service and really appreciated how the service team took care of me. Rudy Ramirez was my service advisor, he was very knowledgeable and I received fast service. Would definitely recommend Rudy Ramirez in my future service needs. read more

Last week I picked up my new Audi A3 from Arbi the internet manager. My experience at Rusnak audi has always been excellent they make it headache free easy and fast process. Prior to my arrival, we discussed and finalized the deal over the phone, be the time I got to the dealer my New A3 was nice and shiny ready to drive away. Arbi was kind and very easy to work with, I would recommend Arbi to all my friends and family. Finance was very fast and easy no pressure at all like other dealers. read more

I really like Rusnak Audi service. Ian Reyes helped me making this experience so effortless. My car is due for an annual service and a passenger airbag recall, I called Rusnak at 9:30am, I brought the car there at 10:30 am, Ian called me around 12:30 and it is ready to be picked up... the car feels super smooth and very clean. I am grateful to their high quality service! read more

I had leased an SUV from Audi in Pasadena and recently made the decision to buy the car. I talked to Adrian in the sales office and he was spectacular. He made the process so fast, smooth and hassle free, I was stunned. Rusnak does a great job all around, but Adrian is the best person I've worked with, just outstanding. read more

Larry Gootkin was my salesman. super thorough, helpful and patient with my questions + concerns. i would absolutely recommend him to any friend or family member. SOLD! updated 07/07. larry is still awesome getting back to me with the answers to my questions. much appreciated! read more

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Walked in ready to buy a 2018 rs3. One of the "salesmen" tells me they only have one, so they don't let people test drive them. Maybe it was my tshirt and jeans. Went to Beverly Hills Audi, great people, bought it cash. read more

Audi Pasadena - Audirs3 - Car Dealers Near Me - Pasadena, California

Well, I've really tried to give this team multiple opportunities to impress, or really even satisfy us. Unfortunately they've fallen short many times. We purchased our SUV there, and was assured that service was top notch and that we'd easily get any fixes handled. In fact, they offered to pick up the car from me and drop off a loaner when we needed service. Wow, great option. Sold. Flash forward to us needing service due to several recalls on the vehicle. I've been calling and emailing since July to get this taken care of. THREE MONTHS? No return emails. No return calls. When I finally got a tech on the phone he said "I'm sorry I don't want to try and give you an excuse. I just didn't get back to you." Nice. I even asked to leave a message for a manager and they didn't return my call. I don't think I'm asking for much. Just an appointment to get my car fixed. Not sure what is going on over there. I have sent several coworkers there to purchase new cars. I will no longer do that and will instead send folks to Audi in Van Nuys. I called them this AM and they got me an appointment right away. I'll have my car fixed this week. Quick and easy. read more

We first came to Rusnak for a Audi Q5, but the sales person didn't seem care much about our business, he told us to shop around and come back to him at end so he could give us the best deal. We went to Downtown Audi which they gave us a very good competitive price and we signed the contract right away. We came to Pasadena Audi for a recall because the location is closer, customer service was excellent ,the girl whose name was Virginia answered the phone and she was very efficient and friendly! Three days ago I went back again because the " all wheel malfunction " light was on, I called and talked with service advisor Henry who was polite, honest and reliable gentlemen. He told me to come in right away to check the car's problem. He then told me he had to give me a rental car (loaner)because they need to finger out the reason, two days later he called me and told me the car was ready and they reset the transmission system. I was happy they could fix the problem! Not to mention I could not start my loaner car the first day at home, I was panic because it was close to their closing time , I called and asked for help, Audi still sent out a technician to my home to check out the problem around 8PM, the car turned out to be no problems. The technician who came to my house was Ramiro, he was polite and told me he would swap the car for me just in case I couldn't start the car again! Wow! VIP service! My husband used to say great customer services also come from management team, if the managers don't care about customer services, the staff won't either! So thank you Pasadena Audi! You guys all deserve a five star! read more

Adrian was so easy and great to work with! He gave me everything I wanted in my new Q5 and I left feeling completely satisfied with my lease! Amy was patient and walked through everything with me as well and i didn't feel rushed. Definitely would recommend this dealership and will come back for our next Audi. Thank you! read more

I have to say that so far my experience working with the service department has been superb. I have taken my Audi TT here for many years and Johnny my service advisor has been my go to guy ever since. He follows up with you on the status of the repair and provides detailed information on the issues of the car. There is nothing worse than hearing about an expensive cost for the repair but as long as you can get detailed information as to what needs to be done to correct the problem and get the car back in running shape it's all good and Johnny does a good job in relaying the message coming from his technicians. Overall I'm pretty satisfied with the service at this dealership and they always try and provide me with a courtesy vehicle to get me in and out as quickly as possible so I can get back to work. read more

We came to check out our 4th Audi SUV today, spotted the floor model and Adrian Marin took care of us, very professional and knowledgeable, not your pushy advisor, we were in and out in a record time, we got ourselves a fantastic deal. He is a go-to person if you want a great deal and stress free car buying experience! read more

Recently purchased Audi Q5. I viewed the inventory on the website and inquired about the SUV. Beshoy Abdou, Internet Director, replied back via email in a timely manner. He was the only one who didn't mind replying in email versus the other dealerships that only want to call, even though I insisted to contact by email. Arrived Friday night of MDW, and "my car" had a sold sign to find out it was being held for me. The car was washed ready to go. I appreciated that Beshot kept in constant contact via email while I continued my search. The finalizing process did take 3-4 hrs so I didn't leave the dealership until 12:30am but he was very patient about it. He didn't push me to make a decision or push me while I look at the car. Although there wasn't any wiggle room for pricing, I think I purchased the car at a good price. read more

If you want the worst sales experience, visit this Audi dealership and speak with Cece. I came here about two weeks ago to lease my brother a car. As soon as I was approached by Cece, I told her that I was buying my brother a car and it was just a matter of whether he wanted an Audi or a BMW. After a short test drive, she quoted me on a base A3 more than double of what they were advertising them (keep in mind the price she quoted me was more than what I pay to lease my BMW M3 and my M3's MSRP is more than double that of the A3 she quoted me on). That same day I leased a BMW for my brother. Today, I came to test drive an Audi TT with my cousin. My cousin was approached by Cece who made a comment to her co-worker as soon as she saw me that she didn't want to help us. The first thing she asked was whether I ended up buying a car for my brother. She obviously didn't think I was serious when I had visited two weeks before. I showed her a picture of the BMW I had purchased for my brother and she was not happy! She then asked my cousin what she was looking for, and told us she had two Audi TTs but that it would take her 10-15 minutes to transport them from their other lot. After waiting about 10 minutes, she said that they were really busy and it would take them 30 minutes to get the car. We said we will wait. 15 minutes later, I received a call from her saying that they cannot get the car today because they are closing in the next 40 minutes and that we can re-schedule if we want. I said no thanks. I understand that I am young, but considering my income, I can purchase any car I want. I have owned and leased over 10 cars in the past 5 years alone. If they thought that I wouldn't spend the money, they made a huge mistake and lost my business, not just once, but twice. Perhaps they should take their customers more seriously and don't judge them based on their age/appearance. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Bought an Audi RS5 from this dealership. The car was certified pre-owned and went through an inspection to get that certification. Took the car home and realized that there was a bulge in the tire. When I reached out to the dealership to get it fixed, they didn't want to have anything to do with me. Joe Louis, the used car sales manager, dodged my phone calls for weeks, and ignored me when I physically came into the dealership. Opened a case with Audi of America, hopefully I get anresoluiton read more

I had a great experience leasing a Audi A6 3.0T from Ivan @ Rusnak. The entire process was very quick (about an hour) and everything went as he promised. I am very thankful for the Rusnak Auto Group and would recommend asking for him! :) read more

Audi Pasadena - Audi A6 3.0T! - Car Dealers Near Me - Pasadena, California

So I purchase a Maserati Levante , the worst experience ever. The sales person had zero knowledge about how cars work , had us waiting there for 4 hours after payment and contracts were done , ends up losing a key before we drive off lies to us about when it will be ready and we live half a hour away wants us to keep going back on our time saying it's not his fault we call him to the point he ignores us and stops answering our text or call we had to report him to his supervisor , you figure you would expect better service after being told Rusnak was the shit and no one is better from a lot of friends and family , the car is brand new yet the main console shuts off whenever your music is passed 28 volume points , this place is a joke. Lol no key to a new car cause this idiot lost it during the 30 ft walk from where he was given the key to us where we are standing ( 4 hours ) I'm just shocked by the poor service , literally I spent 3 hours so impressed by me Rusnak museum and accomplishments seemed like a guy I wish to become in business and in life one day , later to find out by my experience he doesn't really care who works there or how is customers are treated There is this one really nice guy with fun glasses we spoke too a true natural , if it wasn't for him I would seriously return this crap they sold me on. Car isn't bad the experience still makes me puke whenever I think about it . BEWARE GOTO DTLA PORSCHE I GOT A GTs there few times and they treat you with decency or even their Mercedes branch across the street Don't be fooled by the Rusnak reputation , has people who doesn't know anything about Matis working there acting completely stupid Anyways I hope that one guy in the management position takes it in himself to fucking fire everything and help all walk in himself. I really regret going there. THIS GUY BELOW IS A JOKE , thinks you can say sorry wrong Delearship and call That a response what's the chance of buying a Maserati and mistaking the location are you serious it's replies like that and service like that which gets them a one star rating AVOID THIS PLACE AT ALL COST read more

I had such a great experience purchasing my vehicle! My salesman, Sevage, made the transaction effortless. The staff was friendly and took really great care of me. 10/10 :) read more

Recently purchase a used Audi from Rusnak. Larry Gootkin was very informative, passionate and fun to talk to. He guided me for an awesome test drive that covers different modes of the vehicle. He got us exactly the vehicle that we are looking for and make the whole experience easy and pleasant! read more

Unprofessional, no respect for people and their time and they fixed something and broke something else. I wish I had another dealership close by not to bother with them again. read more

Horrible customer service at this dealership from sales dept., finance, to service department. All staffs that I was dealing with seriously need more CS training before they can work there. If you don't look like a billionaire when you go in there, no one will even come greet you. I did get my A5 there after all just because i didn't want to waste time to go to another dealership. I like the car but customer service is so bad that I will never get another Audi after this lease is up. By the way, how do they get an average of 4 stars when there are so so many one-star review?!?! I really wonder!! read more

DAVID is FANTASTIC! I drove far to get to this dealership and it was well worth it. Highly recommend!!!

While I loved my experience buying my Audi, the financing has been a nightmare. I encourage you to finance somewhere else. I paid off my loan in FULL. I sold the car. I had four years left on an extended warranty that I paid for, in access of purchase price. I have spent the last two months, with hours on the phone, trying to get my $$$ back from the extended warranty that I will not be using. They send me to bank, saying they need a statement with the VIN # on it saying it was paid off. The bank sends statement that car was paid off, without VIN#. I send them what the bank sends me, they say that it's not good enough without VIN on it. I call bank (that AUDI PASADENA financed through) and explain. Rinse and repeat. Worst customer service on financing ever. read more

If I could give a zero rating, I would. Such a miserable, incompetent operation. No one there can provide answers or even offer to find answers. I'm a customer who bought a car there not long ago and can't get any simple service questions answered. Got transferred around three times on the phone. They said they would call us back and email too, but if course neither happened. Dealing with this place in any capacity is an unpleasant experience. Who actually runs this place and allows this stupidity to continue? An insult to the car brand. read more

Had an awesome car buying experience at Rusnak/Pasadena Audi with the help of George Pau! We were very lucky that when we walked into the Audi showroom, he gladly welcomed us and immediately connected with us. We told him that we are interested in the Q3 and he first showed us the top of the line package and later he gave us the different options available to us based on our needs and budget. He was the most patient and the most accommodating car sales representative that we have ever encountered. There was no stressful haggling from the time we decided with the car, we were given the best value for our Q3 and all came with excellent customer service. George went way above and beyond his sales representative duties to accomodate all our questions and concerns even after the sale. The Finance Manager was also very helpful and made the paperwork quick and easy without any stressful sales talk. It was our first Audi experience and it all came with premium and excellent customer service. read more

Audi Pasadena - Q3 from Rusnak/Audi Pasadena! Look for George Pau - Car Dealers Near Me - Pasadena, California

The most rudest dealership I have ever been to! I'm pretty sure buying a Kia would be more enjoyable I don't remember the sales guys name but he was so rushing and weird and then told me I don't care if you leave with a S6 or a A3 your leaving with a car? Is that a threat? That's extremely rude for you to say to some one! I left right away! Stay away from this location! read more

Disappointing, I've purchased and leased 2 vehicles here and receive all my service and maintanence here since 2015. Outside of the first interaction with sales and the first service appointment, I've been left disappointed with the overall service very single time. The work gets done but nothing is ever as smooth as they promise. The wait is long, the office is not coordinated, they "run out" of loaner vehicles even early at 8am, they forget about you and leave you waiting for long periods of time until you ask. This is supposed to be a high "Luxury" experience but most often than not, I'm left questioning this experience. Most recent experience? Had a scheduled service appointment at 8am, dropped the car off at 8:10am, promised a loaner vehicle at 8:20am; all is well until this point. At 8:50 I inquire as to why I waited for 30min. Well I wasn't on their "list" of loaner requested. Someone forgot to add me to this list ... I also overhear them tell several individuals that they are out of loaners. I get sent to enterprise where there is a long line of people sent from the service department. It is now 9:45 and I am in the process of waiting for the rental. Basically over an hour wait to leave the service department despite having a scheduled appointment where a loaner was requested at the time the appointment was made. Why wasn't one already ready to go? I guess that's too much to expect for a "luxury brand". To be fair, each individual tries to provide "good" service but overall everything falls short of expectations. read more

The service is awful. I've had service and requested a loaner if the car was going to take a while the scheduler confirmed that there would be a car but when I arrived at the service department there was no car and offered an Uber ride instead. This not an isolated event and they have done this in the past. So I ended up leaving without getting the repairs. Thanks for wasting my time. I'll be taking my business elsewhere and my next car will be a Tesla. Also, be aware that Audi's are known for accelerating lag in their vehicles so I would highly recommend doing a thorough research and several test drives before making a purchase. read more

We purchased a 2018 Audi A3 from Rusnak in Pasadena. We were a bit nervous about just walking in to buy a new car without having done any research on the dealership. We were fortunate to have run into Allen Sepanyan there. He was just excellent. I have bought many cars through the years and car salesmen always make me nervous. But Allen was so helpful all the way to the end and beyond. He helped us negotiated a really good deal on a brand new Audi A3. He was not pushy. And he was easy to talk to. He spent a lot of time with us, showing us preowned and new cars. Allen was thorough, friendly and he certainly fights for us as customers to negotiate really a great deal. Thank you Allen and thank you Rusnak for having someone like Allen. read more