Horrible customer service at this dealership from sales dept., finance, to service department. All staffs that I was dealing with seriously need more CS training before they can work there. If you don't look like a billionaire when you go in there, no one will even come greet you. I did get my A5 there after all just because i didn't want to waste time to go to another dealership. I like the car but customer service is so bad that I will never get another Audi after this lease is up. By the way, how do they get an average of 4 stars when there are so so many one-star review?!?! I really wonder!! read more

DAVID is FANTASTIC! I drove far to get to this dealership and it was well worth it. Highly recommend!!!

Had an awesome car buying experience at Rusnak/Pasadena Audi with the help of George Pau! We were very lucky that when we walked into the Audi showroom, he gladly welcomed us and immediately connected with us. We told him that we are interested in the Q3 and he first showed us the top of the line package and later he gave us the different options available to us based on our needs and budget. He was the most patient and the most accommodating car sales representative that we have ever encountered. There was no stressful haggling from the time we decided with the car, we were given the best value for our Q3 and all came with excellent customer service. George went way above and beyond his sales representative duties to accomodate all our questions and concerns even after the sale. The Finance Manager was also very helpful and made the paperwork quick and easy without any stressful sales talk. It was our first Audi experience and it all came with premium and excellent customer service. read more

Audi Pasadena - Q3 from Rusnak/Audi Pasadena! Look for George Pau - Car Dealers Near Me - Pasadena, California

Bought an Audi Q5 from Arbi! The deal was fantastic and it was truly a pleasure. Arbi is a gentleman and got me a fantastic deal, even finance was smooth. The deal was so good, I told other people what I got and they were shocked. Highly recommended Audi Rusnak and the team! The car I wanted was at another dealer in NorCal and he brought it within 24 hours. Tell him Eric referred you and he will hook you up! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

The most rudest dealership I have ever been to! I'm pretty sure buying a Kia would be more enjoyable I don't remember the sales guys name but he was so rushing and weird and then told me I don't care if you leave with a S6 or a A3 your leaving with a car? Is that a threat? That's extremely rude for you to say to some one! I left right away! Stay away from this location! read more

We purchased a 2018 Audi A3 from Rusnak in Pasadena. We were a bit nervous about just walking in to buy a new car without having done any research on the dealership. We were fortunate to have run into Allen Sepanyan there. He was just excellent. I have bought many cars through the years and car salesmen always make me nervous. But Allen was so helpful all the way to the end and beyond. He helped us negotiated a really good deal on a brand new Audi A3. He was not pushy. And he was easy to talk to. He spent a lot of time with us, showing us preowned and new cars. Allen was thorough, friendly and he certainly fights for us as customers to negotiate really a great deal. Thank you Allen and thank you Rusnak for having someone like Allen. read more

Disappointing, I've purchased and leased 2 vehicles here and receive all my service and maintanence here since 2015. Outside of the first interaction with sales and the first service appointment, I've been left disappointed with the overall service very single time. The work gets done but nothing is ever as smooth as they promise. The wait is long, the office is not coordinated, they "run out" of loaner vehicles even early at 8am, they forget about you and leave you waiting for long periods of time until you ask. This is supposed to be a high "Luxury" experience but most often than not, I'm left questioning this experience. Most recent experience? Had a scheduled service appointment at 8am, dropped the car off at 8:10am, promised a loaner vehicle at 8:20am; all is well until this point. At 8:50 I inquire as to why I waited for 30min. Well I wasn't on their "list" of loaner requested. Someone forgot to add me to this list ... I also overhear them tell several individuals that they are out of loaners. I get sent to enterprise where there is a long line of people sent from the service department. It is now 9:45 and I am in the process of waiting for the rental. Basically over an hour wait to leave the service department despite having a scheduled appointment where a loaner was requested at the time the appointment was made. Why wasn't one already ready to go? I guess that's too much to expect for a "luxury brand". To be fair, each individual tries to provide "good" service but overall everything falls short of expectations. read more

The service is awful. I've had service and requested a loaner if the car was going to take a while the scheduler confirmed that there would be a car but when I arrived at the service department there was no car and offered an Uber ride instead. This not an isolated event and they have done this in the past. So I ended up leaving without getting the repairs. Thanks for wasting my time. I'll be taking my business elsewhere and my next car will be a Tesla. Also, be aware that Audi's are known for accelerating lag in their vehicles so I would highly recommend doing a thorough research and several test drives before making a purchase. read more

Went to return our Q5 on Friday cuz the lease is about to end. A lady greeted us at the sales desk, her attitude was pretty bad for the whole time, I'm not sure if she doesn't like her job or doesn't like us. Compare with my recent experience at Longo Lexus, their customer service is just horrible. I guess I will take my business to somewhere else who values customer the most. read more

Ivan provided a great price for an online request for a 2019 Audi Q8 Premium Plus. No haggling. No pressure. Aggressive price and it was better than competitors within 100 miles. The deal was complete before I arrived at the dealership with a cashier's check. They took me through the features of the car and the Audi MMI user interface. I was on my way in an hour or so. A very pleasant experience. I cannot recommend Ivan and Rusnak more highly. Most dealers wanted me to come in to talk price and then haggle. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

I had a great experience there. The people here are very professional and cordial. James Gideon especially, is a very knowledgeable and professional salesperson. They give you their best offer on the spot without playing games. I will definitely go back to them again. read more

2nd time around purchasing a vehicle from Rusnak Pasadena Audi! And from the same excellence David Carter Audi Representative. Up-graded my A5 to an A6 S-Line. Even my beloved was so impressed with the candor, simplicity, and honesty, he traded his Lexus. We both walked away as fully satisfied clients. We'll continue doing business in years to come. Very pleased, happy, & grateful. read more

I had such a great experience purchasing my vehicle! My salesman, Sevage, made the transaction effortless. The staff was friendly and took really great care of me. 10/10 :) read more

The tread on my tires needed some attention and so while I was looking to take care of this I figured I would have a tuneup on the car even though nothing too obvious really had presented itself. Audi called it 100,000 mile service. The service seem to only include changing the air conditioning filter topping off fluids and that was it. That cost was $650. Now mind you that the fluids didn't need topping because I had gone to Jiffy Lube seven days earlier and had all my fluids topped off. So basically $650 got me a change of my air conditioning filter. When I sought out changing the tires and their tires were 1600 and the same exact tires half a mile away at the tire store were $800. I know dealerships tend to mark up but I didn't think it would be this gross a markup. Needless to say I will not be taking my car for service here ever and more importantly my history of four Audis purchased at various Audi dealerships or continue elsewhere. I would never give them business for this type of dishonesty and price gouging. read more

Came back to Rusnak Pasadena for my third Audi and was fortunate enough to work with James and Guy. They were friendly and knowledgeable about the car I wanted and put forth good effort in helping me close the deal. Got a beautiful A4 that I love. Thanks Guys! read more

Very happy with my purchase. Reasonable pricing and Larry is being so helpful and professional. The process is quick and painless. Thank you again. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

My wife and I purchased a Q5 from this dealership recently, and I have to say that I was really impressed with the experience. It was literally the smoothest car purchase I've ever had. We met with Ivan Lai who was not only professional, but extremely accommodating. But most importantly, he was honest and made us feel really comfortable. We were able to explore all of our options and find a car that was perfect for us. Ivan was super informative without pressuring us at all, which actually made our decision pretty easy. So thanks for that guys. I've purchased a few Audi's in my time, and this last experience will definitely have me coming back here for my next one. Hopefully it'll be for something with two doors and no room for a baby seat. read more

STRAIGHT TRASH...! This is based on my two experiences here shopping for a 2017 Audi A4: First time, we got an employee who did not care about us at all - too bad I don't remember his name. We asked to test drive the 2017 Audi A4 and during the drive, he never bothered to tell us about the car and did very little talking....oh wait, he actually did do some talking....on his cell phone -__-. Sounded like he was talking about some side business. Anyways, it ended and we parted ways with complete indifference. On to the next... Second time, we were hopeful for a better experience and it started off fine enough. I forget this dealers name too but he was a Greek guy - I think bald, kind of tall, with a bow tie. He was friendly, informative, and accommodating. But here is where it all turned: Throughout our conversation, we were quite clear in what we wanted...I'd say we repeated it more than a handful of times. We got to the negotiation phase, got the specifications list, and as we looked through it, we saw that this was a cheaper version of the car we wanted. So basically we were negotiating a price for a cheaper car while he lead us to believe it was the more expensive model. We straight up asked him "So you were LYING to us this whole time?" ...And guess what? He was speechless, shrugged, and literally said "Oh well" -______- Yea, no, goodbye... Oh to top it off, there was just a random homeless dude walking around getting coffee and asking for the restroom. I guess that's just how they do things here. read more

Does Ken Christ, General Manager, actually exist? There is a response from him on my review to get in touch and I have tried numerous times over the last month and nothing. I think that maybe it just looks good to reviewers that they see he responses, if he exists, but actually does not handle any problems people have with this dealer. another reason to avoid avoid AVOID! read more

If I could give a zero rating, I would. Such a miserable, incompetent operation. No one there can provide answers or even offer to find answers. I'm a customer who bought a car there not long ago and can't get any simple service questions answered. Got transferred around three times on the phone. They said they would call us back and email too, but if course neither happened. Dealing with this place in any capacity is an unpleasant experience. Who actually runs this place and allows this stupidity to continue? An insult to the car brand. read more

We had a great car buying experience at Rusnak Audi. Our salesman, Larry Gootkin was knowledgeable, friendly and helpful. We kept in touch through email about the A7s we were looking at until my husband and I were able to get down to Pasadena. Larry always responded quickly and professionally to our inquiries. Once there, he showed us the cars and at no time did we feel rushed or pressured. He was considerate of our time and the car buying process was the fastest I've ever had before. Thank you Larry- I'm so glad you showed us what this car can do. We love her! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

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I bring my vehicle in to get repaired my Audi Q7 I've talked to Ian he is just a service rep and Ramsey the manager of service the worst experience ever I gave them basically a blank check to fix my vehicle and they're trying to tell me they will not touch it just due to the fact that it is tune they've already took $7000 less than three weeks ago to fix the car for PCs valve but they didn't complain then in the moment they can't find an issue decide to claim the excuse and give it back and say you're on your own don't bring to Rusnak Audi worst attitude and service ever from Ramsey. Instead of trying to fix the issue and get it fixed and make money they denied it . read more

I had leased an SUV from Audi in Pasadena and recently made the decision to buy the car. I talked to Adrian in the sales office and he was spectacular. He made the process so fast, smooth and hassle free, I was stunned. Rusnak does a great job all around, but Adrian is the best person I've worked with, just outstanding. read more

I went looking to purchase a car after returning my lease , I expected a long and tedious process to say the least... however I was lucky that Lina was there to help with the purchase and to take back my old lease! Lina was very attentive well informed and overall very polite. She's a understanding sales representative that acclimated to my situation! After purchasing and leasing numerous vehicles I can say she is the best in the business! If you plan a trip to Audi Rusnak look for Lina with 10+ years of experience! read more

I had no idea how difficult it would be to get a new car during COVID but Larry Gootkin made my experience so easy. He was transparent, honest and helpful. He went above and beyond to get me to a price range I felt comfortable with and even drive far outside of town to get my new car ready for me. It was such a pleasure dealing with Rusnak and specifically Larry! Love my new ride! read more

This is an unethical dealership. I came here to trade in my BMW for a new RS5. They told me my car has poor CarFax score even in fact I purchased the car brand new and it was never involved in any accidents. I went to other two dealers including CarMax and they all offered me $10K more than what Rusnak offered me. It is a free world so anyone can offer me whatever trade-in value but to lie about my CarFax rating in order to make more profit from its customer is unacceptable. read more

Best dealership I've been to so far! Fair and I did get my car for very great deal! Larry Gootkin helped me on the process, he was very knowledgeable and accomodating on my requests! I have no complaints with the service they provided. Way to gooo!! I'm very happy with my purchase! read more

Submitted an online inquiry about an Audi S5 that caught my attention via Rusnak Audi website. Mr Larry Gootkin reached out to me shortly after. We worked out the numbers via email and a couple of quick phone calls. The process was very straightforward and pleasant. Larry informed me of the exact time the my car will be ready for pickup, drove to Pasadena and was in and out in about 1 hour. Oh and Larry was so kind to help me with my lease return as well. If you need a new Audi, go see Larry. He is da man! read more

UPDATE: I've been in touch with Chenchen since I've purchased the car and she has been so helpful. Stopped by today for some help with my car and she made sure I was taken care of. I can't wait to work with her again in the future! I'm so happy with my most recent purchase from Rusnak Audi. Chenchen Yu and Cesar Zavala were willing to stay after hours to make sure I was happy and satisfied with my purchase. They really go the extra mile to earn your trust and business. I will be recommending my friends to visit them if they plan on buying a new Audi. They have a huge selection and were able to find me the exact specs I was looking for. They also treat you as if you're a VIP and treat your family the same way. I had my family with me when purchasing the car and they were willing to address all questions and concerns from each one of them kindly. All in all, I'm glad to have made the trip to Pasadena to purchase my new car. Thanks Chenchen and Cesar read more

Henry Perez, my service advisor. One of the best you can ever expect. Friendly, professional, knowledgeable (he knows!!!) and honest. Would definitely come back for him. read more

Just leased a Q5 with Larry Gootkin. I couldn't be happier with the service he provided. I contacted many dealerships and Larry really stood out as he was very professional, patient and he got me the best deal. I'd recommend Larry to anyone who's looking to have an easy and smooth leasing/buying experience. read more

I was interested in an Audi A3 Premium sedan so I went on Rusnak Audi's website and submitted my contact information. Within a couple of hours, Ivan Lai contacted me via text and we set up an appointment for a test drive. Throughout the entire process from setting up the appointment to purchasing the vehicle, Ivan was very helpful and had the answers to all of the questions I had. He was patient with me and made the whole car buying process a simple one. I highly recommend this dealership and also Ivan if you get to work with him. They are straight-forward, honest, and fair. I've been to car dealerships where they play mind games with the customers until they fold because the salesmen just wore them down. The staff at Rusnak Audi in Pasadena are professionals. Check them out! read more

It's not often that people pay compliments to car dealerships but my experience at Rusnak Audi was stellar. This was in large part due to the great experience with David Carter as a salesperson. If you are looking for a new Audi, call him!!! I just bought my new A7 over Memorial Day and had the best car buying experience in my life. No high pressure sales tactics, no hidden fees, no keeping me waiting in a room while he "checked with a manager" to see what he could do. He gave me a great deal on the price, accommodated my schedule throughout the entire process, and even delivered the car to my house at my request because I had family obligations. We did all the paperwork in less than 20 minutes from the comforts of my own home. Most of all David was extremely courteous, professional and patient throughout the process and even after we closed the deal. I noticed a small ding on my fender a day after I purchased and he told me to bring it in and fixed it so it is good as new. David even coordinated with the service department on my behalf so the process was seamless. Give Rusnak Audi your business if you are looking for a new car! read more

A very special shoutout goes to Lina Berkes for making the process of getting my brand new car as smooth as possible. With my lease on my 2016 A3 ending in July, Lina reached out to me to inquire about what was I thinking about doing next. After a very brief phone call, we casually schedule to meet at the dealership to go over all of my options. When I arrived Lina warmly greeted me and we got straight to business. I admitted I was a bit nervous and anxious, but her inviting personality put me at ease quickly. After running all of my info, Lina surprised me by presenting offers that I had no idea were possible for me. She was able to get me into my 2019 A3 as almost as easy as 1-2-3. I had no idea that I was going to be getting a new car that day, but thanks to Lina and her magic she was able to make it happen! I recently moved to Van Nuys from Pasadena so I was planning on getting my new Audi from the Keyes dealership. However no one from that dealership called. The only call I got was from Lina of Rusnak. She truly made my car buying experience a joyful one! I truly can't say thank you enough! :) read more

Brought my 2009 Audi A4 in to be tested about the oil consumption because of the known problem and recall with these models. They ran the test and then it failed so then proceeded to replace the parts necessary to fix the issue. They called me telling me everything went smooth and it was ready to be picked up. When I get there my car is missing both fog light covers. They then begin to tell me that they were "broken" and "warped" and that they fell off when they were test driving the car. I recently bought the car from carmax and had no issues with the the car at all (other than the oil consumption). They then tell me that since I got it at carmax it is their fault they fell off, which makes no sense since I've been driving the car for months and they were fine. They expected me to pay for the new fog light covers if I wanted them back on my car since they had lost the original ones. They are the ones who lost them and are blaming carmax for selling me a faulty car. This place has horrible customer service expected more from an Audi dealership. Thanks for nothing. UPDATE: I got a call back from the guy in the service department that was originally helping me saying that they agreed to finally give me the part that they lost. After that I received a call from their general manager also telling me that they are going to give me the part they lost. After that he asked me if I posted a review on yelp about them. It's pretty funny the power that yelp has. Overall customer service was not what I expected coming from Audi and I am very disappointed to see that the only reason they agreed to help me was because I posted a negative review about them on yelp. I am thankful for the engine repair and the part that you guys gave me after you guys lost it, but unsatisfied with the service provided. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

We got excellent service from Larry Gootkin. Whatever wasn't understood completely, he made sure to explain so we understand how everything would work. Definitely would go back and recommend it to everyone. read more

We went there last week to look at the 2017 certified A4. Mr. Gootkin was the one who helped us. He is very helpful. We love the car and the deal is great. Thank you so much foryour hard work during the Covid -19. Definitely recommend this dealer to everyone!! read more

I had a very good experience shopping at Rusnak Audi Pasadena. My salesperson was Jose Soto, he was great, very friendly, helpful and courteous! I spoke with him on the phone regarding a pre-owned vehicle that I saw on-line, he came in on his day off to meet with me, I must say "That's really good customer service". He didn't pressure me into purchasing a vehicle, he worked with me on my trade in & gave me a great deal on my new Audi A6. I would highly recommend Jose Soto expertise to anyone in the market for a vehicle and that I am very pleased with my new Audi & wanted to sincerely say "Thank You" read more

What a nightmare!! Terrible customer service by their service manager Ramsey. So rude. I literally have never experienced anything like this. Especially after spending small fortune on a vehicle there. BTW I have never given less than 4 stars anywhere. When I purchased my vehicle I had a great experience with their sales department, but after you buy... you're treated terribly. I needed my car serviced and brought it in before the warranty was up. I was told they were a little bit busy and to please bring it in next week. So I did. When I brought it back they would not service my car because now I was just over the miles...after they made me wait. So the manager Ramsey badgers me about how neglectful I am to my vehicle and that if I wasn't so neglectful with my car maybe they would've serviced me. I could not believe that they treated a customer so poorly. I asked to speak to someone else and he said there was no one else. I'm trying to save you from the worst purchase you could make. Do not shop at Rusnak Audi. read more

Just leased a new Q7. The process could not been easier. The GM Ken Christ, salesmen Ivan and finance person Dayi all were awesome. Thank you for a great experience. read more