UPDATE: I wrote a positive review for Larry Gootkin 3 years ago when he helped us process an out of state lease on an Audi A4. Here we are 3 years later and Larry once again has helped us get a new Audi A5 and Audi S5! Nothing has changed from our experience 3 years ago, and Larry is still the best salesperson to work with. He goes above and beyond for his clients, often even working on days when he's off. The process for the A5 was flawless and I couldn't have asked for a smoother process. For the S5, we had a few hiccups along the way (none of which were Larry's or Audi Rusnak's fault, but rather an external transport partner). Larry worked with me to get the issues resolved with them. He completely supported the issues I was facing and helped put the dealership's influence onto the transport company to get the issue resolved quicker than they would have if he didn't help. I fully trust Larry's ability to make sure our transactions go smoothly and to always be available to give us updates on the whole process and ease our minds. He has his client's best interest in mind. Thanks again Larry! Can't wait to do business with you again next time! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

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Had a really great experience with Guy at this dealership. He was transparent, friendly, knowledgeable, and we had great communication. I found a similar deal in a color I liked better at another dealership, so I didn't end up buying a car here, but I ABSOLUTELY would have. They were honest over the phone, we did a great test drive, and the negotiation process was straightforward. Wouldn't hesitate to come back and see Guy. read more

Just bought this beautiful A5. Had a mix experience but overall decided to rate this a 5 star due to David. When we went to Audi, we weren't sure if we would be ready to buy. Nevertheless, I went with a male friend for guidance. The first sales rep who helped us seemed to ignore me and only talked to my friend. I don't know if it's because I am female or because I wasn't dressed super flashy. Once we clarified that it was I who would be purchasing the car and not my male friend, he started to show more interest in actually talking to me. However, when he discovered we may not buy today, he came up with some excuse of being cold, said he would get a jacket, and never came back. After 15 minutes of waiting around we decided we were going to leave and go to another Audi dealer. Fortunately David (another sales rep) caught us on the way out and I can say that it is because of HIM that I actually bought this car. He never made assumptions. Even though he knew I wasn't sure if I would buy today or not, he was still very helpful. Not only was David professional, he was genuinely invested in trying to find us the RIGHT car. He also helped us negotiate a great price and although we were not 100% ready to buy, we trusted David 100% and made the purchase. The nexts steps were the longest and at times uncomfortable. We were approached to buy the extended warranty and though I hope the intent was well, I felt very pressured and hustled to buy additional things. at times I felt a lot of aggression from the lady who was trying to sell us the warranty. At the end of the long discussion I did end up going with the term insurance and maintenance package but felt this experience could have been more cordial. If you're looking for a great price, come here and ask for David! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Horrible sales managers . Horrible customer service They have poor communication skills and rush you through the lease process without explaining everything to you and then i had to follow up multiple times just to make sure everything was correct when it wasn't and then they blame it on the customer My experience has been nothing but horrible when leasing my q5 and have been dealing with the aftermath of cleaning up their mess bc lack of communication for a month now when they turned in my Lexus lease Will never be coming back read more

I have bought three Audis because of Vince Stamegna, the Service Advisor who is no longer at Rusnak Pasadena. He was wonderful, always helpful and resolved any issues fairly. After my last service visit, a vent was accidentally shut off inside the car and Vince and I agreed it would be fixed during my next visit - their error. Now, no more Vince. After calling several times to seek a recommendation for a new person, I realize that no one is going to call back, even though there are a couple of major recalls out. No more Audis after this one, which is too bad, as I love my Allroad wagon. read more

Terry in servicing was amazing!! I had recently purchased my car and it looks like my air pressure went down on my tires. I went in and Terry was nice enough to add air in my tire and walked me through how to reset the information on my vehicle. read more

Really love the new location, the service has been very smooth. I work with Chris on my maintenance. He has done an excellent job on all occasions communicating, providing continuous support and quick turn around! Thank you Audi team read more

I own a 2022 Audi Q3 which i get serviced at this dealership. My rep is Henry, and he does a superb job at keeping in touch regarding updates on my car. Henry provides excellent service, and great communication. The service team is very welcoming upon arrival, and they really take care of your vehicle as if it is their own. Beyond happy i chose this dealership for services, and i will continue to bring my audi here. I highly recommend anyone that needs audi service to bring their car here. Keep up the good work Rusnak Audi Pasadena. read more

Got an awesome deal from Preston for our 24 q8 P+. Got all numbers before heading in and process was pretty quick over all.

I dropped my car off at 8:45 AM the Friday of Labor day weekend for a routine 40k service and was told it would be ready that same day between 3-5 PM. Come 5 PM and I had not received a call or text from my assigned tech. I called and texted him with no answer. I then emailed the service manager, Ramzi Kakish at rkakish@rusnakautogroup.com later that evening to give them a chance to rectify this and figuring he might get involved and if nothing else to avoid this exact review from happening. I let him know my frustration by the complete lack of communication and my car being there over night. My email never bounced back from him so I know it went through and it's been 3 weeks and he never cared or bothered to respond to me. Thanks, Ramzi. Then comes Saturday morning, I call first thing and ask what's going on. I was told my tech had some emergency family situation and someone else was supposed to reach out to me but that never happened. To make matters worse, the car was never even started to get worked on Friday, so it sat there all day without getting looked at. I have two babies and it was a holiday weekend so I needed the car with their carseats in it! At that point, I told them I was just going to come and pick it up. This was a complete waste of time and effort. It turned out being a good thing, because I took it to European Auto Hause also in Pasadena and they were not only less expensive than Rusnak but also got it done in a few hours as expected. I would never take my car to Rusnak Audi Pasadena's service department unless it was new and under warranty. read more

This is the epitome of why I will never put any of my money into Audi. This review is for their Service department. Really poor customer service. I've never had a good experience with any Audi dealership except for the one in Long Beach, when they sold me my car 5 years ago. After that, everything went downhill. When I was car shopping, I should have paid more attention because it took me a few tries to find a dealership and sales agent that were decent. My car has given me problems for a long time. Do yourself a favor and stay away from Audi! And especially steer clear of this location, they don't care about you. read more

My husband and l are really happy with the selling process. Larry was really helpful and knowledge about how to approach the clients. Thank you Larry for your help. read more

Audi Pasadena - Rusnak Pasadena, CA. - Car Dealers Near Me - Pasadena, California

Karsten in sales has sold me Audis for almost two decades. You don't see people in the business that have kindness and such high attention to detail like him. He is the best they have. After the sale the excellent service continues with Rudy the service advisor. I would highly recommend him as well for his attentiveness and follow up. read more

Finally got a call back this morning with an update. Thanks! Hoping to at least get a loaner if this takes much longer. Will definitely need the car back or at least something 4wd to take to the snow this weekend! read more

Over the years, we've purchased 4 cars from Audi Pasadena and have been happy each time. Ivan is so awesome. He is helpful, honest, and is my first text message any time I have a question about my Audi...or even just advice on what I should do with an old car. He is knowledgeable, kind, and has always had our best interest in mind. We also really like Daniel who helped Ivan on our most recent purchase. I'd give these guys more than 5 stars if I could. Excellent!! read more

They lie, cheat and go out of there way to assure you leave the dealership feeling disrespected. When buying a 50k+ car you wouldn't expect it to be so hard. I practically had to sell the car to myself. Worst sales experience I have ever had. read more

I sent an online inquiry about an S3 on a Thursday morning. I received a response a few hours later, and purchased the vehicle by the end of the day. Overall a seamless experience, especially since they matched Carmax's appraisal for my trade-in vehicle. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Why do you still have to pay for service and repair when you bought a full service package on a 10,000 mile service??? The full service package has been my priority when I lease or purchase a vehicle for the past 25 years. In another word, I have not paid any service charge for the past 25 years. I have 4 Audi vehicles purchased from a dealership in LA, alway took them back there for service. Everything is align with my expectation, no service charge, no hassle, no surprise call from adviser. When I make my first service appointment with Rusnak Pasadena Audi because it's a shorter drive for me to drop off the vehicle. After 2 weeks wait to schedule that appointment. (It's harder to get an appointment here than my cardiologist). I got my first service charge in 25 years. I am a mellow driver. It might be necessary to change break rotor if you are a rough driver at about 20000 miles. I get that. For a vehicle with 12,000 miles needs a break rotor is unheard of. The advisor even put the blame on Audi's flaw design with certain models. The service package actually just expired on the other vehicle. Which I purchase extension before the service, I don't have to pay the service but the advisor only realize that after the service was done. Great. The service for 2 cars cost $1500. $3000 to purchase an extension service contract. Took the vehicle to another dealership just the other day. Same experience I had and expected for 25 years was delivered. The sales department at Rusnak Audi is good. But there is definitely room for improvement for Rusnak Audi's service department. read more

As several reviews here have stated, service dept lies and tells you what you want to hear. I bought a new 80K+ car and it has not worked properly for 6 months. I have been there several times and nothing has been done. I keep getting told "Someone will give you a call" and it has been a month since they finally diagnosed the problem and I cannot get anyone to call me back. Getting through to them is close to impossible, you get put on hold for long periods. I tried the chat, but they are useless - why even have the dumb chat if 1) my car is not on the dropdown menu, 2) I only get the old copy-pasta "I am sorry you are going through this, a manager will get back to you" It has been a month and nothing. It seemed great when buying the car, but getting anything done under warranty has been a pain. Audi of America, this reflects badly on the perception of your brand. read more

Fantastic, first class service from Rudy Ramirez and the rest of the service team. I was so thankful for their professionalism, speed, and level of service provided. read more

I came all the way from La to find a part for my car. Called here talk to a Doug that confirmed a part and that I called at confirm in details and he stated that he had it. showed up unfortunately it was just a lie sounds more like a sales pitch to get me here. As I walked out 2 sales man approached me trying to insist on buying a car. Are you serious if you guys lied about a part what makes you think you're not gonna lie About quality prices or even more. This is very upsetting and bad for Future services. I understand you guys have to get your sales in but this is deafening not the way to do it. I highly do not recommend this place for services for even car parts or even a car! Never again. read more

Brought my car in recently for a recall along with service/maintenance. The whole process took about 4 days and Jose (the person assisting me) was very professional and courteous. Great experience, however when I went to pick up my car I noticed that the interior was extremely dirty. There were dirt and water marks on the seats and dashboard... Hoping they can try to be more observant before returning a car to the owner the next time. read more

First time coming to Rusnak Pasadena and let me just say what a great experience and a big Thank You to Claudia and Larry for all the help. I just wish there were more saleswomen and salesmen like them around. If you're in the market for a new car please pay them a visit. Both were very kind,patient, courteous and helpful which made my car buying experience excellent. Once again a big thank you to you both and I'll be recommending you to my friends who are in the market for a new car. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Thank you sooo much Lina and team for your assistance in transitioning me into my new lease! You made the process easy and comfortable for me!! I am happy with my new Audi Q5 2019!! I highly recommend Rusnak Audi of Pasadena!! read more

Sexcond time purchasing audi with them, first my a5 covertible and now my q5. They gave me a good deal with my new q5 so im giving them a 5-star. It was so quick. Finished the deal in less that 45 minutes. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

My daughter purchased a used Audi from this dealership. Days later her brake warning light came on. She returned to the dealership and they replaced the brake pads and rotors for NO charge. That says they are reputable and stand behind the vehicles they sell. read more

Buying a car is stressful, especially when it's used. I've bought many used cars and just want to note that the communication from this dealership is unparalleled. Very responsive. I had an issue and was immediately reached out to by the sales manager and we resolved. Overall I'm happy with my experience and it has to do with the level/quality of communication. read more

My grandmother bought a CPO Audi this afternoon and the experience could not have been better. After totaling her leased A3, my grandmother decided to buy a CPO instead but wanted the exact same car. She needed an A3 with very specific features and Rusnak was one of the only dealers that had what she was looking for. Anthony Robles was extremely helpful during this process and I feel very good about the deal we negotiated. My grandmother lives in Brentwood and does not drive freeways so we were unsure how we would get her car to her house. Anthony went out of his way to drive the car to her house and deliver it for free! This was such a relief and he could not have been more helpful. I would definitely return to Rusnak in the future and i would recommend them to family and friends. I have had some pretty bad experiences at car dealers before so I can recognize the one's that are good. If you are looking for a luxury vehicle, this is the place to go. I would recommend working with Anthony as well. read more

Unfortunately I have to change my review. Some apparent change happened in the service department between my last visit and now. I made an online appointment roughly a month ago for service on my car. I receive an email confirmation, everything is fine. This morning I go in and the service technician cannot find my appointment. I show him the email confirming it and he still can find nothing. First thing that tells me is that I should never use the online appointment booker because it's not reliable. Either way he tells me they don't have enough time to complete my service today since it's a major service and that they don't do loaner cars on Saturdays anymore. Ummm, what? I've been coming here for the better part of four years and I've always been able to get a loaner. Furthermore, I drive from West Covina specifically because I do not like the dealership here. I work full-time and don't have the luxury to drive all the way out to Pasadena during the week day just to ensure I have a loaner available for me. If you don't have enough loaners to service people on a Saturday that tells me you're a busy dealership and you need to get more loaner cars, not stop offering them on the weekend. Whoever decided that is the solution is inept in the art of customer service. I've never understood why dealerships don't continue a strong relationship post purchase. Instead of looking at it as an upsell opportunity, they look at it as the end, not the beginning. They further this by providing you loaners that are not comparable to what you're bringing in and that also have little to no technology in them. Nearly every time I've come in, I've been given a A3 or Q3, the Honda Civic of Audi's. I can't imagine what someone with an R8 is getting. If you ever want me to buy another car from you you need to provide good service during my maintenances. Since Rusnak Audi has proved to me twice that they can't do that, I'm taking my business to McKenna Audi. read more

Review of the service department: Great customer service! I have a 2006 Audi A3 that I bought about a year ago for super cheap as a donated vehicle at auction. I love this car. It's the 3.2 Quattro version and it's a blast to drive. Best 3 grand I've spent on a car ever. But this isn't a review of the car. I received a recall notice in the mail for the driver's side airbag earlier this year. I called Rusnak and they ordered the replacement airbag for me. They notified me that it would be a few months until they would receive the part and that they would call me to schedule an appointment when the replacement airbag arrived. Last week I got the call and scheduled an appointment for this week. They offered to have an Uber or Lyft take me home if I didn't want to wait at the dealership for the repair to be done. The service Manager said it would be about 2 hours to complete the job. I decided to wait at the dealership. The lounge is comfortable. They offer you great danish or muffins and an assortment of drinks. And free wifi. The car was ready in just under 2 hours which included being washed and vacuumed. I'm very particular with the work done on my vehicles as I usually do the work myself. The staff is very professional, friendly and well trained. I usually advise to go to an independent mechanic if your car is out of warranty because of cost. But if you're looking for an Audi dealership, this is a great one to choose. read more

Gilberto and his service team are OUTSTANDING! I've been driving cars and dealing with serviced apartments for 30 years. What Rusnack Audi are doing in Pasadena should be replicated nation wide. Service and Skill with a smile! 100% satisfied customer. THANK YOU GILBERTO!!! read more

Audi Pasadena - Thank you Gilbert!!! - Car Dealers Near Me - Pasadena, California

Great and smooth transition with Michael at this location. This dealership offered the best proposal compared to DTLA, West Covina, and Irvine. Couldn't have been happier. read more

This service center is horrible. They do not do what they promise when they promise. I had previously called to make an appointment and told them everything that needed to be done/ordered. Despite that they were not prepared, not had they ordered any of the parts. They kept my car for 3 days, not even touching it for the first 2 and also not giving me a loaner until 3rd day at my continued insistence. They also promised certain things would be taken care of that weren't. Despite this I decided to give them another try. I made an appoint for an oil change, etc. I waited almost a month for the appointment because I had requested a loaner (especially after my last experience). They called to tell me they didn't have a loaner, but I could still come in and drop it off take an Uber home and pick it up the next day. I said if I wanted to do that I would have made my appointment for weeks prior and that I couldn't be without a car. They said ok and that they would call me as soon as they had a loaner ready for me...guess what??? They never called me back!!!! Now my service is beyond late!!!! I will never come back to this service center. Considering this experience I will also not consider purchasing a vehicle from Rusnak Audi (I did not purchase my current Audi there.) Horrible customer service and even when they make errors or do not meet expectations, they do nothing to rectify the situation, in fact, in my case, it got worse. Safe yourself some trouble and go to any other SoCal Audi!!! read more

Recently had my car serviced here as I have for 7 years. Unfortunately I received my car back with personal items missing. When speaking with the service advisor he came across as dismissive and basically implied that the item was not there when I dropped off the car. Funny how that works out for them. read more

Let me first of by saying Cesar Zavala their internet sales manager is fantastic. We were interested in an Audi A7 with specific requirements that we wanted in the car. Cesar answered all of our questions and never once did he try to push for the sale. After weeks of communicating, Cesar was able to find the exact car my wife wanted. He even did a dealer trade in order to please her! Finally we were able to stop by the dealership and was greeted by Cesar. He is as friendly as he was over the phone and via text. My wife fell in love with the car but wanted to sleep on it for the night before deciding. Cesar did not try to pressure her on buying it then and there and was very comforting to her and told her to please sleep on it. The following day my wife decided to lease instead of buy. Cesar made sure everything went smoothly. He walked her through everything! How to set up her phone, gave her basic knowledge on how the car works and everything. Cesar made our car purchasing experience so easy and relaxing. Other Salespeople from other dealerships will always try to pressure you on getting the sale, but not Cesar. He truly cares about his customers and makes sure that they are completely happy when you walk out the door. Not to mention his after sales follow up! He calls to see if we have any questions and if we are happy with the car. What more can you ask for! If your looking to buy an Audi go to Rusnak of Pasadena and ask for Cesar! You won't be disappointed! He gained a customer for life! Thank you Cesar!!! read more

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Got 2021 A4 a year ago from Rusnak Audi Pasadena. My sales rep was Bonnie, she is awesome, and very patient. She helped me schedule the first maintenance with service department. She is very helpful, every time I had questions, she always replies to me even on her day off. read more

So we didn't buy a car, but we did come by the lot to check out some Audis, and we have to say that Fausto was a true gentleman and helped us out with all of our questions. He secured a vehicle for us to look in once it arrived back at the lot, and he gave us great advice. Zero pressure, no sales-iness, just a funny guy giving us the straight scoop on all things Audi. Thanks Fausto! read more

Michael from Audi Pasadena just helped me find my second Audi and it was the best car experience I've had. I have driven 5 cars, past two Audi. This newest one I got at the Pasadena location. Michael was energetic, resourceful and willing to work with me to get the deal I wanted. I was deciding between two different models and Michael's knowledge ensured I made the best overall decision for myself. I am very excited about my new vehicle and plan on working with Audi Pasadena in the future. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Impeccable service! The process when we purchased our A3 etron was seamless. Our sales person, Chen Chen Yu delivered all details regarding the vehicle with no questions unanswered. From financing, detail and delivery they did not disappoint. A real A team! read more

We went to Audi Pasadena after seeing the good reviews, but had a disappointing experience. It felt like a very high-pressure sales environment ("You guys need to buy today - we're going to run out of cars!") and the dealership was not enforcing masks in its lobby. One sales guy was genuinely helpful and we tried to buy from him, but we got the sense that his manager was making things difficult. We went to Audi Downtown and had a much better experience - less sales talk and much better Covid safety protocols. read more