Sales department absolutely ridiculous. Had horrible experiences every single time. The only man I liked was the one who actually sold me my car. After he left I was left with people who could care less and just rip every dollar from you. First manager female blew me off one time even tho I had an appt and just left a bad taste in my mouth. Said I'd never go back but I had to to close out my car. The second male manager who did the paperwork last second after I came with a cashier check added a 80 fee he said my car value changed then when he ran my card he charged me 120 I said I thought it was 80 he said tax. I was like ... Tax is only 10% It's the principle no transparency no assurance Audi had two recalls The car sensor for break would malfunction And the Audi brand is apparently known for being conservative and well cheap for a lack of a better word. You get treated a lot more nicely at other places like bmw, Mercedes etc People are buying a car not a sweater show them respect read more

This is my first time own Audi. I bought Q8. I love fast cars. Who wouldn't! I used to own AMG55, Lexus IS-F, and Lexus SC 430 before my little baby was born. Obviously, I needed a minivan instead of two/four seaters machine. (I have a big family) Anyway, long story short, my family (I) decided to say bye bye to minivan and Tacoma truck (btw I love blue Tacoma sport. I wanted to drive a pick up truck like my neighbor lol). I visited Audi just "looking". I thought I wanted to buy/lease Q5 or Q7 until I saw Q8. When I entered the store, it was clean and quiet. James welcomed me with a big smile. He asked me a few questions and took me to the upstairs. It looks like it is a car inventory parking lot. There are many awesome Audi cars waiting for new owners. I saw Q7 but it wasn't what I expected. Honestly, it looks like a white minivan. Then James is very intuitive. He naturally knew what the customers want. He showed me a cool looking military gray Q8 Prestige pre-certified. Low miles. James took care of all the issues/my concerns during the process. I sold my Truck to Audi (use as down payment) and was able to finance with Audi. Each process was peaceful. James is a dealer who are thoughtful and attentive. He truly wants the customers enjoy Audi. He makes sure his customer is happy with Audi. BTW, shout out to Christian Pompa at Service department. He is also excellent technician. Audi texting service is very handy. read more

Audi Pasadena - Waiting to go home - Car Dealers Near Me - Pasadena, California

Horrible service. I had to call 10 times to make an appointment because no one would pick up the phone. First time calling a business and being left unanswered. I was promised that the part would be here in 2 weeks, we are bordering month 2 now. They refused to give a loaner even though they kept my car overnight for who knows what. I call to try and get updates but 5 times out of 10 they don't pick up, which is really unheard of. Pretty sure if I called even Wendy's would pick up. Really no excuse. You're better off taking your Audi somewhere else. read more

Negotiated Lease for Q8 via email. Went to sign and pick up vehicle. Samuel, in Sales, who was only employed 2 months assisted the pick up. He was not educated about the E-Tron vehicle. I was not given any formal walk around or information relating to charging and mileage per charge for the q8 E-Tron I was leasing. I was told my vehicle was 100% charged (it read 220) and ready. I drove home. Next day I went to a fast charger to charge the car. The car would only charge to 100% 220miles NOT the rated 100% of 285 miles. I called Sales - Samuel - he said that's normal. Took the car back 3 days later and insisted something was wrong and I was sold a car under false pretense b/c it absolutely will not charge to 285 as rated on the MSRP sticker as advertised. I am not talking about driving I am talking about 100% charging ability. Everyone including the GM told me this is "normal" and the e-tron learns the driving pattern of the driver and adjust its charging range accordingly. I was never given an opportunity to charge from 285 and the car learn any driving pattern. The car only charged to 220 . They gave me a loaner and tested my car. The loaner also did not charge to 285 - it only had max of 271 charge. This was better than 220 I was getting on the vehicle I leased. The GM promised that by the time I bring the loaner back it also will only charge to 220. I informed them that they sold me a car under false pretense and I want a vehicle that charges at pick up to 285! They refused to comply with my request and said I can trade in my 3 day old brand new vehicle and purchase any other car on the lot with an increased payment due to the "trade in" or just pick my vehicle up and deal with the mileage as is. They said the car has not responded with any defects and the 285 mileage rate is best case scenario. I asked them to provided written language in any paperwork I signed outlining that I leased a car with a rating of 285 miles per charge but agreed to accept only 220 miles per charge. They were unable to provide this paperwork. They were also unable to provide anything written in the manual or advertised that said the vehicle UPON PURCHASE WILL NOT CHARGE as rated to 285! I asked for the regional manager name for Rusnak or Audi and the GM of Pasadena Khalid Omar refused to provide me names and escalate the situation. He said nothing can or will be done beyond him and he cannot offer me any resolution. The etron cars do not get the mileage printed on the MSRP sticker or as advertised regardless of any advertising. NO ONE TOLD ME this information when I signed my lease documents. I was allowed to drive off thinking I leased a vehicle with charging ability of 285 miles per charge period! Regardless of driving patterns. My vehicle has 16 miles on it at purchase and 250 when I brought it back to give back due to false information at time of sale . There is no learning curve information disclaimer for the vehicle. They are selling these vehicles under false pretense and Information. The loaner vehicle had 400 miles on it upon return and it also only charged to max of 265 upon return. The technical service advisor drive my vehicle for 30 miles and manipulated the driving memory using the paddle shifters to gain an additional 30 miles range so when the car was returned to me it said it charge to 250 but after 2 days it's back to 220. I told GM Khalid I should not have to manipulate my driving style with paddles to get more miles out of the car . The car should charge to 285 every single time I plug it in and charge to 100% without fail and that has never happened and according to the GM Khalid Omar this will never happen. He tried to say I had range anxiety which is a term coined for people driving electric cars that think they are going to run out of charge. The word ANXIETY is absolutely NOT a word to use light or in a joking matter! Anxiety of any kind is a very serious condition that thousands of people suffer from and take prescription medication for and this GM and his Sales team are throwing around a joke term called Range Anxiety like it's funny! This is the most unprofessional transaction I have ever experienced with a vehicle and especially Audi! I want this matter escalated as I was leased a vehicle under fraudulent information. Now 3 weeks later and 1000 miles on the car my vehicle is now charging to 229 miles per 100% charge and it takes forever to charge at the fast charging stations AND my home charger. To add to my woes the MyAudi APP that you must use to access the free charging at any Electrify America charger DOES NOT WORK! I have paid over $50 per visit to Electrify America because the charger doesn't recognize when you are trying to start the charge thru the app! This is absolutely the most miserable experience and vehicle EVER in my history with Audi for the last 8 years read more

Please be careful with getting your car serviced here, check what you purchased with Audi before trusting them. About a year ago i came in for my first oil change and they said i was only getting one complimentary one, and the next i would pay anywhere between $300-500. I was okay with it, but told them to confirm because i knew i had purchased the oil changes for my lease. I also told them i was getting a malfunctioning notice for my turn signal lights and break lights. And they said there was nothing wrong... took it somewhere else they updated some hardware and it was fixed. So if you have an actual problem with your vehicle i wouldn't trust this place. I did my second change where i originally purchased it and i was ready to pay.. they told me i don't have to worry about a payment that it was all covered. Today, i sent my brother in with my second vehicle that i just purchased this year and they were completely unhelpful and telling him that no loaner car would be given. It's a car under warranty that was just purchased?!? Sure enough, we took it to another Audi dealership and in a heartbeat received better service. Don't come here. Even during Covid, when you think someone should be even better at their job, people here aren't helpful. Thanks for not being helpful Ian. Also, if you've been ripped off by their service department file a complaint with BBB. read more

No thanks. Your staff does not share your concern about my experience. Again. I never heard from your "service" consultant. I highly recommend Rouse Automotive Pasadena. read more

George made our lease buyout process easy and hassle-free from beginning to end. He was friendly, cordial, knowledgeable and professional. If you visit Rusnak Audi I recommend you come in and ask for him read more

One of best dealerships in town! George was amazing and very professional. I highly recommend to go and ask for George only. He is very nice , friendly, and professional! read more

Great service by Cesar,helped me with my A5 first service and the appointment went great.

I cannot recommend Rosnick Audi enough. I was recently in a car crash, and as a result, I was absolutely terrified to drive. However, George was exceptionally comforting and made me feel safe. He made sure to point out all of the safety features in my new Q3. When I had questions, he was more than willing to answer them, and was very responsive. I really appreciate this experience with the dealership, their efficiency and professionalism. read more

Highly recommend Larry G. At Rusnak Audi Pasadena! Was very patient, polite, and even came in on his day off to help us purchase our Audi. He also was very informative and is keenly aware of every detail Of the Audi brand. Also, Covid safety is a priority there. All the staff wear masks, social distance, and Larry will ride in the back of the car during your test drive. I love the car and it was a very smooth process to purchase! Thanks again Larry, love my car! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Thank you, great service, fast and easy. John the best manager I recommend him for everyone.

I've been a repeat customer for Rusnak Audi in Pasadena for several years for a reason. The service especially on the maintenance/service side of the business is unparalleled. I don't normally write reviews but my experience with the service advisor Christian has been nothing short of phenomenal. Christian's diligence in his work should serve as an example to anyone working in the automotive business. read more

I would like to share my latest experience with Audi. I neet to purchase new convertible car for summer. One my of my list car was Audi. We came to test drive a5 at 6:30 pm our sales manager was Hose. Our was appointment was scheduled later today. We used to wait car for 20 minutes. Then they said there's no gas. After 3 minutes they said they short of staff. Finally as I understood they didn't want to sell a car. We left. Really disappointed with Audi Pasadena. read more

Puchased a Q7 with the help of Joe and his team. Have never had a more pleasant car buying experience. He was very accommodating and got us in and out in a couple hours. He even followed up after the purchase to check how things were going. Thank you 10/10 service! read more

I'm irritated because servicing my Audi Q5 for the first time didn't go as smoothly as I thought it would. I brought in my car for an oil change and to have the 10K service. During the service, I was notified that the tire tread was in the yellow zone and my service advisor did not really explain to me what that meant. Luckily, I was with a friend who knows a lot about cars and my friend told me to have the tires rotated. So, I paid to have the tires rotated. The car was serviced and I took it home and everything was fine. The next day I was driving to work and I had a message pop up on my car saying "loss of pressure. Please check all tires". Never had this message pop up on my car and naturally it happens the day after I have my car serviced and had my tires rotated. On my lunch break, I called Audi to ask them about this and they asked me to bring in the car. I told them I couldn't bring it in right away cause I was working my shift at the hospital. Then my Audi service advisor was trying to teach my over the phone on how to turn off the message. Like what? No? One, I already told them I'm at work and not near the car and I'm not going to remember how to do that. Two, what if there really is low pressure in my tires. I want Audi to check it out for me. So, after my shift I drove my car over to the service department to have it checked out. Turns out the two from tires had low pressure, isn't this something that should be checked after every service especially after I rotated my tires?! The workers made me feel like I didn't know anything about my car and they didn't address my concerns. When I asked why weren't the tires check they said it's the weather because it's cold and normally when they rotate tires, you're suppose to drive the car over 20 miles, but customers usually don't let them drive the car around. Some BS to me honestly... I was also mad that I had to take my car back to the service department literally the day after I had my car service. For my first service at Audi I expected my car to be in tip top shape with all bases covered, but that clearly wasn't the case. I expected higher quality from Audi, but the service experience just did not deliver. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

They failed to inform me of the damage to my car and there was broken glass still in the car a lot of issues with this dealer. The GM Khalid and Rudy made it right they fixed the issues quickly and made sure to take care of all my concerns Thanks. I will upload some photos later. read more

Outstanding! This review is for Jason. He's always personable, genuine & extremely helpful. Jason provides excellent communication & really takes pride in what he does; he's helpful even if you're not his client. Jason, thank you for being such a professional at what you do! It's greatly appreciated! read more

Had a really good experience at this dealership! Segav helped me out. He was personable, answered all my questions, and showed a strong willingness to help. I appreciated how he showed me different options, was transparent, and tried to get me to get exactly what I wanted. Usually car shopping is tiring and salesmen put a bad taste in your mouth, but Segav made this such a pleasant experience. I look forward to working with this dealership again in the future. read more

I bought my Audi TTS here and for the past few years have had its routine service done here. Just learned they don't rotate tires, even if listed as part of the routine service required. Would have been nice if they mentioned this. Now buying 4 new tires due to uneven wear. I won't go there again. read more

Had a great experience working with Preston Blankenship. Answered all my questions and worked to get me a great deal. Highly recommend!

Went in to look at an Audi, Bonnie was very patient and knowledgeable on all the models and the differences between them. Helped me understand what I need. A very good saleperson. read more

I had a sudden grinding sound when braking and made an emergency visit to Audi Pasadena for help. Arnold Diaz was my advisor and was able to have my vehicle diagnosed and repaired by the following day. He was communicative, friendly and insightful and I'm very happy with my experience working with him and the folks at this location. read more

My first experience with audi was very pleasant. I randomly stopped in to take a quick look and and left with a new car! Since then I've been back for routine car maintenance and it's always been a great experience. There was one unpleasant situation, but it was immediately corrected. The staff is helpful and friendly. Kety was my salesperson and she is great! She went over and beyond her call of duty. I felt so comfortable with her, as if she were a friend. Anytime I needed anything I called her. She would even call me just to see how I was doing! She has since moved over to Bentley. Bigger and better for her :) Everyone in the service department is great. These guys are amazing at what they do. You pull up to the service line, almost immediately greeted and told to wait for your service advisor. The process is so easy and fast. You sign a paper and you're on your merry way. The pick up process is just as fast. You usually have the same service advisor each visit. I really appreciate the wash and vacuum too :) read more

We finalized a deal for our Q7 late December and the dealership has yet to give us the final items offered in our final deal for the vehicle. The sales individual was responsive for 2-3 weeks saying he will get back to me and order/attain the accessories promised, but kept pushing it off. I was looking to be respectful knowing that end of year is busy and he wanted to focus on selling before year end. The last 2-3 weeks he has not been responding to the simple request to get minor accessories that were promised. The crazy thing is it is the principle of it, not the actual items. It has been 1.5 months and no responses for the last few weeks. Note, because I did not get responses via phone, I did submit a form online (twice) to be contacted to complete the deal which is these last few accessories that were promised to us. "Funny" thing is we are now looking for an A6 (which I clearly stated to the sales individual I appreciated working with at the time), but it is tough to consider this dealership for this next car we would like to purchase. Literally this is what you hear about sales individuals (not always true) - they don't care about you once they get their sale. Guessing Audi Pasadena is in this category. read more

I recommend Tristian and Ray from Audi of Pasadena to all my friends and family who want to purchase an Audi. Audi of Pasadena is a great place to buy your vehicle. Tristan was my sales representative and Ray is in the financing department they made my experience on purchasing my vehicle 10 out of 10. I drove from San Diego and was not disappointed when I was driving back home in my Audi RS5. read more

I can honestly say this was the best car shopping experience I've ever had! Car shopping has never been quick for me (or for anyone really). I always want to do my research to get to a good price and understand the numbers before going in to save on time and Rusnak Audi helped me out, with both a good deal and transparent numbers! Upon arrival to test drive, John showed me the car that I hadn't even seen on the website as he knew based on what I was describing which one would be the best option. I knew I wasn't quite ready to buy at that very moment, but I came back the next week after my due diligence research. I was able to do my credit app online and when I arrived the paperwork (and the car) were completely ready! In and out in an hour and now I have my dream car! Thank you to John and Ivan for making the experience so pleasant, smooth and to anyone looking for an Audi...go to Audi Pasadena. read more

I took my son to buy his Audi and we were treated very unprofessionally. First the sales rep Bonnie asked if I was cosigning and I responded no. Then proceeds to ask "do you think he will qualify, he seems kind of young?" That is not how the equal credit act works. You do not ask questions like this, you simply allow someone to complete an application and let them know if they are approved or not. Once approved, which was no issue as it wasn't his first car loan, we proceeded to the finance department and were placed in an office with Negin Ranjbar. It started off ok then she started trying to sell him every package under the sun, including GAP insurance when he was putting $20K down. You don't ever need GAP insurance with that kind of down payment. In an effort to not waste anyone's time I told her we would not be purchasing anything additional and to please prepare the paperwork. She started to argue with me that the oil changes start at $1,299 and this was a better option for him to prepay for his service. I explained to her, if she couldn't sell the car without these additional packages we didn't need the car. She got very angry, slammed an IPAD in front of him and said sign. Never said another word to us, just put the paperwork in an envelope and slapped it on the desk. Never even handed it to him or said we were done. She could not have been ruder and shouldn't be working in a customer facing business. What she failed to realize is that she just upset a Rusnak customer, I purchased my BMW 740 for over $100k from them and will never purchase from Rusnak again!! read more

Had a wonderful experience here the team is super friendly and informative. They are not pushy at all if your car needs more work done. They are honest and upfront from the beginning. Plus you always get a free car wash with any service read more

Relocating to California required a new car, shopping around all of southern California for the best deal. Larry Gootkin made this process an easy choice to pick this dealership. No nonsense haggling like other dealers I came across in the area. He was transparent, gave me a sense of trust, and in the end we worked out the best deal. Would highly recommend Rusnak Pasadena Audi. Thanks Larry! read more

I made an appointment with Ivan Lai to see a car I was interested in. I called him before I left my house to make sure he and the car are still available. He confirmed that the car was there and gave me directions how to get there. When I got there, I found out he was selling the same car to someone else who walked in to the dealer. What is the point of making an appointment if the car won't be there? Why he didn't call me to tell me the car is no longer available? I drove an hour and half away to see it. And with Covid I don't like to leave the house unless I have to. He just made me drive all the way there to have me as a back up in case his first deal fell through. All what he cares about is just selling the care and didn't after to who. No sense of customer service what so ever. Thank you Ivan for ruining my Sunday. If you have to go to this dealer please stay away from IVAN and ask for someone else as he won't care about you read more

When wife got her lease here 3 years ago at Audi Rusnak we had a fantastic experience. The sales rep, manager and entire staff were highly professional. By that I meant no stale greasy sales pitches, just straight forward sales based on actual cost of vehicle. We walked out with a new A5 sportback completely satisfied w their efficiency and warmth. Fast forward to last month, while the new facility is clean and roomy, the upgrade did not extend to its service. Gone were the friendly professionalism. Unfortunately for us the previous salesman (Sam?) and manager were no longer there. We were greeted by a very green sales lady, who had trouble answering some very basic trim and technical questions regarding the new models. This was not a big deal as most of thebinfo could be found via simple click on the web. She was friendly albeit misinformed. What made us extremely uncomfortable however, was the hostile, and unprofessionalism of the staff there.. not towards us, but towards one of their own. When the sales rep had trouble answering our questions she asked the service staff by the left side entrance for help. Wife and i were taken back on how rude and mean the staff reacted to her. All of them gave her the cold shoulder and showed open hostility to her query. She then turned to one of the other sales resp for help, and he, too, displayed open annoyance. Despite the place being completely empty, he loudly scolded her "I'm busy! ". While we pity the green sales rep, how she was treated is a deep reflection on the culture of this dealer. First, it is extremely unprofessional and inappropriate for the staff to display hostility towards one of their own in front of the customer. Whatever the issues they have among their staff, should have been handled behind the curtains, NOT in front of the customer. 2nd, as My wife had pointed out, "if this is how they treat their own people, god knows how they would treat the customer!". Her point was valid, if Rusnak couldn't even be civil towards their own people, how could we expect any professional warmth as customers. Lastly, when one of the other rep, a tall dude , Kyriakos, i believe, finally took over, things only got worse. Of the 5 min he spent with us, not once did he make eye contact. Instead, darting his shifty glance all over the room as though he was bored, he fed us bunch of BS greasy sales rhetoric like "how much do you want to pay a month?". By this point, i was so turned off by the whole experience, I couldn't be bothered to tell him that regardless of purchase or lease, his only job is to present the actual sales price of the car. The good outcome of this ordeal is that experience has finally pushed us to seriously consider purchasing a telsa, and with 2 months left on our current lease, we also still have time to decide on a vehicle...at one of the 4 other audi dealerships in the area. read more

Today went to trade in my Audi A6 3.0 2016. Had another great experience with staff. Also dealer price match another Audi dealership offer that I had. Came out with a brand new Audi rs5 2018 I highly recommend this Audi dealership . read more

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I was very satisfied with my experience, will definitely be coming back, Christian is the best!

Henry is awesome . Had a issue with my Q5 and he was able to take care of it and keep me in the loop . That guys works his butt off . You guys are great . Make sure Henry know he's appreciated read more

It's been 4 years since we purchased our 1st Audi and our last lease of a Q7 will be our last. Earlier issues with a bait and switch on our our lease of our new Q7 and purchase of my Allroad, unresponsive return calls from the Service department just to understand options and costs of annual and unplanned repairs is a justification to seek a reliable independent provider for my Allroad. Rusnak Audi is not the organization I trusted 4 years earlier and I'd highly recommend anyone other Audi dealerships outside of Pasadena. read more

Looks like if you look like y I u have money the reviews and services are great, unfortunately for me I showed up in shorts and walked around for 40 minutes like a dummy trying to buy a car...oh well just have to buy else where....or look like I can afford one.... read more

I should preface this by saying that my last experience with this dealership was about a year ago. I went in to get my 85k service done in early December. I dropped off my car and got a call the next day from their advisor, Henry, saying my car was ready for pick up. He mentioned that there were problems with my suspension and he would give me the estimate when I arrived. Once I got there he showed me the estimate and it was about $5000! He said my car was drivable so I could take it home but that they would do the repairs when I was ready. Once I got home I started looking through old car paperwork and found out that the warranty I had purchased when I originally bought the car was valid but was set to expire in 3 days! I drove back to the dealership to ask Henry why he didn't tell me my car was still under warranty and he pretty much just gave me an "oops I'm sorry" response. It was at this point that I knew I couldn't trust this place anymore. It seemed real shady that they gave me an estimate for suspension repairs but told me I could still drive me car but that I would need those repairs soon. Then I find out that my warranty, that covers those repairs, expires in 3 days! Finally Henry puts the claim in for my repairs and tells me that the warranty company needs to approve the estimate. I leave my car with the dealership and he tells be he'll call me the next day once he hears from the warranty company. The next day I get a call from Henry, while I'm at work, and he tells me the warranty company is only going to cover $500 worth of the estimate. This didn't make any sense to me so I told him that I would personally call the warranty company. The warranty company told me that the estimate order they received from the dealership was different than the $5000 I received! I was so upset at all of this that I took an Uber to the dealership on my lunch break to sort this all out. Henry blamed the warranty company for the confusion. I told him to call them and place it on speakerphone to sort this all out. Once on speaker phone the warranty company says they got an estimate order from the dealership that was different from the original $5000 one I had. Henry finally gives them the parts from the estimate that I had and the warranty company says they approve all those repairs contingent on inspector approval. My car finally got repaired, which took about a week. Don't rely on this place notifying about warranty expiration and make sure you double check all the paperwork/orders they create. I told myself this was the last time I would ever come here. Do yourself a favor and find other service/auto maintenance places. I just took my car for its annual service at another place and had a great experience and reminded to notify others about this awful experience I had at rusnak. read more

Car-shopping is not high on my list of fun things to do on a normal day, let alone in the midst of the Covid-19 quarantine shutdowns and sheltering-in-place. Nonetheless, my wife and I trekked down wearing face-masks and latex gloves to see what the latest Audi options were at Rusnak. Thankfully, we were helped by Raffi, who had a great low-key approach and positive attitude. Though according to him he was relatively new to Audi, he was professional and helpful, and wasn't at all forceful or pressuring us. He was knowledgeable about the product range and quickly honed on what was important to us, giving us the straight poop on all the options around the Q5s, SQ5s, Q7s, Q8s, and Q3s. We didn't end up buying/leasing a car that day, but we are confident that we will end up with another Audi soon enough (maybe when the new SQ5 models come out later this year), and when we do, we'll ask for Raffi to help us make that purchase. read more

Not easy to secure an appointment during Covid-19 lockdown but relieved to witness Rusnak solid security measures like maintaining the 6 feet distance, vehicle cleanup, 1 customer per test drive with gloves provided and mask on policies for all staffs and customers on the premise. Pleasure to meet Raffi, our assigned rep who is a newer staff but very knowledgeable on cars and vehicle mechanics/specs. After hearing our car preferences, Raffi is quick yet patient to go through different Audi models by year, tech package and purchase vs lease options in the midst of the non-live inventory excel spreadsheets. Personally we believe it will greatly speed up the process if the Audi carries a real time update on their inventory systems. On one end, we are happy to receive the confirmation that our lease gets extended on the same day. On the other end, we are planning to head back and to make an appointment with Raffi to shop for our next Audi vehicle in a few months. Hopefully the lockdown will be over and the inventory will be refreshed. read more