great service from state to finish , clean units , easy in and at at the gates. close to our home ,…read morefriendly people

Excellent customer service by Kaden and Jeff. Walked in and was able to get a storage unit same…read moreday. No hidden fees. Made the transaction very simple and straightforward. The facility is very safe and well maintained. Thank you again to the awesome staff.

Lien and Dawn were fantastic, they spent time explaining everything in detail. I appreciate their…read moretime and the air conditioned facility is clean and secure.

Great service. Extremely nice and helpful staff Love the…read moreclean climate controlled space! C Young

Professional and friendly service... we were in a pinch to find a facility for my son's belongings…read morefor the summer because the initial place we chose would not respond to our calls. Luckily Natalie came to the rescue!!! Will definitely use them the 3 years of college ...

They are very friendly and helpful. Also the place is very well kept. Never had any problems.read more

Friendly staff Least expensive in unit I could find for the…read moresize I needed Good move in specials Clean facilities

Nice people and great service. The place is super clean they have those flat bed carts to help…read moreunload. They actually care about the customers and not just about get them in. Would recommend 100%.

Been a customer for almost a year now after losing my home to wrongful foreclosure and having to…read moremove the contents of my home into storage while my case goes to trial. I was greeted by Tina Louise who said Hi my name is Tina and yours is? I said; "Tina". Tina says No no no... let's try this again. Hi my name is Tina and yours is" I said; "Tina". It was hilarious. When you are named Tina it's surprising to meet another Tina. We hit it off from there. She showed me the units she had available. I rented 3. When moving my things over there I had underestimated how much room I needed and was able to get another unit without a problem. The grounds keeper helped me one night as it was getting dark I didn't realize there was a bulb out overhead. He came up and changed the bulb and showed me how to work the timer so I was able to get a few more things done. Everyone has treated me with respect. I recommend renting here.

RENTER BEWARE!! We rented multiple units from this location, one outside and four inside the…read more"climate controlled" area. We had the units for two years and we were happy until the latter end of our stay and upon moving out. There were 2 units that we would open and access our items on occasion. The ground floor "climate controlled" unit was adjacent to the company's storage area. We began to notice moths flying around in that unit due to the open area that it shared with the company's storage area. Upon moving out, we discovered a moth infestation that was annoying to say the least. More importantly, the other units that we did not access during the time our items were stored there, 2 out of the 3 were very disappointing. The movers brought to my attention that the outside unit had water intrusion at some point, and you could see the dried water level on our boxes, some furniture, and the wall of this end unit. We had to discard boxes of clothing and furniture that had evidence of mold from the water intrusion. Next, our other ground floor "climate controlled" unit, had a condensation issue that was evident when items were removed. Thankfully, we had placed a tarp down towards the back of the unit where our couches were stored. This was brought to the attention of the woman working the front desk that day. She saw the units and took pictures. We purchased the insurance through the storage company, however we were dismayed to learn that the policy does not cover water damage!! This makes nooooo sense at all! When we were moving our last items from storage, the ceiling in the hallway began to leak a constant stream of water. I took pictures and and a video, and share it with the person at the front desk and via email. They basically said we will look into it, but refused to take responsibility for the water damage in 2 of our units, even after evident that they have a water leak issue. We will NEVER rent from this company again. Most importantly, buy a policy from a reputable company, NOT the company that they recommend. Also, for this facility I would use their term "climate controlled" very loosely. Sometimes we would be there and the A/C units were off, and it was warm in the building. I brought that to their attention as well to no avail. Please use another company if you value the items that you are storing there!

We used this self-storage facility for about four months as we prepared for and completed a move to…read morea new house. The staff were friendly and helpful and the facility was clean and secure. The space that we leased was easily accessible and clean. The access procedures gave me confidence that our belongings were safe and secure, but still available for easy access. I will definitely keep them in mind if we need storage space again in the future.

Fast and easy, got the keys for a unit 5x5 the same day and George was really friendly and helpful.read more

I recommend self pouch storage Mark and Britney were very…read morehelpful Made the whole the whole process easy .

Very clean establishment ! Help desk Mark and Britney were…read morevery friendly and professional. I recommend them 100%

I love how clean and nice this storage place was. We rented 2 of the large units and never worried…read moreabout our furniture or personal items possibly being damaged. This place is temperature control and that was very nice. When we vacated the units, my stuff was still in perfect condition. Didn't have to worry about rodents or any other damages. This was a big deal for me, after losing all my furniture with a different storage company a few years back, due to rain/water damage. It was hard for me to trust another company with my expensive furniture. I would definitely use them again.

This place makes it impossible to pay your bill. Each location has its own website which is time…read moreconsuming just trying to find the right one. There is no payment option on the Chino website, just sales information. I had to search through Google just to be redirected to another site for bill payment. My unit is located in Chino, however after searching through the payment site, I got the error message that there are no facilities in Chino even though there are TWO. HORRIBLE. It shouldn't be this hard to pay a bill.