Ripped off with a bogus fuel charge. Truck was a real dog. Don't rent U-Haul vehicles from here!read more

Rude, unprofessional & untrained staff. Late fees can run in the hundreds depending on how the…read morerelative staff feels, one day is was one price a day later it was hundreds more. Their not up to date with online or auto pay payments only walk in. They hang up on you and even evict if your not in compliance with their needs.

This is a long overdue review but I made sure to save the card and information because this…read morelocation deserves a 5 star review! My mom and I shared a unit with my sister but wanted to downsize, plus I was moving and taking my things out. Moving and now clearing out/moving stuff from one storage to another is never fun but the employees here are phenomenal and so helpful and welcoming and informative! First, we hadn't been in our storage in 5 years so the door was actually broken and we couldn't open it properly. Two maintenance gentlemen (one being Skylar) came and helped to get it adjusted so we could get into it that day but also called for it to be repaired and within that week which is what we needed. Whenever we went, we stopped by the front to get tokens for the Dollie's and came across Christie, who in each of our visits and interactions was just the sweetest and so helpful!! Both Christie and Skylar (who was now learning the front desk role) helped us to change our information over to the new unit. The site was giving Skylar issues but both of them were able to make light of the issues and apologized to us for waiting but we were totally fine! It felt like sitting with friends while we were working on getting all this paperwork completed. They never made us feel stupid or unwelcome and it truly meant so much to us! Thank you for everything Christie and Skylar and we will absolutely recommend this location to any friends looking to rent a storage unit. Last to note, this location is literally always so clean and I never see any bugs. Thank you for keeping it clean!

Clean place. Fair price…read more Responsible service. Workers and managers are nice. Storage units are clean and safe.

Natalie and Alexis helped me out big time. U-Haul had my truck reservation canceled on me and…read moreAirport storage saved me by letting use their truck. I do have a storage unit with them and 10x25 with them which is priced competitively. Good prices and good services. Thanks!

Professional and friendly service... we were in a pinch to find a facility for my son's belongings…read morefor the summer because the initial place we chose would not respond to our calls. Luckily Natalie came to the rescue!!! Will definitely use them the 3 years of college ...

Very clean environment. The young lady that assisted us was very kind and patient. The property was…read moreclean and quiet. the only problem was that i was quoted one price over the phone and when i got there we were charged $50 more than the quoted price.

I rented a unit online and had a great experience with the customer service department, however…read morewhen I arrived to the location to get the keys, girl at the front desk was very rude, and unwelcoming. Although I like the convenience of this location, the online app doesn't always work to open and close the gate. Not sure if this place has horrible reception / wifi but a hassle to get in and out.

The Management team is extremely professional, courteous, and friendly. My interactions with the…read morestaff have been very positive. I rent at another location with a different company and it is quite the opposite of the experience here at Secure Care. Keep up the good work!

This is a great self-storage, and I have had many. Clean, well-organized, and the manager Sandra…read moreis so friendly and professional. Highly recommended!!!!

So I came into the storage to rent out a storage after calling them and after my rate increased at…read moreextra space Storage by almost triple after speaking with the manager she was polite and rarely understanding of my situation although when I asked her if my storage rate was going to increase she could not give me a straightforward answer she continue to say that it was going to increase but she did not know when "which I think is a lie I think they know when it's going to increase" but they do this in order to get your business now the storage is conveniently located around the corner from my apartment and it is open from 6 AM to 10 PM every day which I do like although there is multiple homeless on my side of the unit sometimes they do have their stuff out blocking the street to drive through although they do not bother me God knows what they're doing in their storage. If you're going to get a storage here just be aware that your rate is going to increase by double within a matter of 4 months.

I have had a storage units with this company for years and Amanda has gone above and beyond with…read moreher customer service! She has been so helpful and professional and she has been absolutely wonderful! I have finally come to the end of needed the storage anymore but very thankful for the great service provided to me.

Not even 6 months into my lease and it increased $55. Also I'm pretty sure a woman is living with…read moreher dog in a unit and they don't help her with any resources , as long as they get paid right? Scam.

Everyone is so helpful and friendly. Alina and Grant went out of their way to answer questions and…read moreto help.

Wow! I wish i would have got the young ladies name at the front desk but what a sweet heart! They…read moredidn't have the truck i needed and she went ahead and took the time, find me one, reserve it for me and get me the Directions. That's customer service! Would highly recommend this place, love when people just do there job lol Thank you maam! You are awesome

Great storage facilities! i stored my work machines here and had ample room in the unit i rented…read more Frank is a great manager and was always very helpful!

Desiree is amazing and has the best customer service ever!! She's always helping out and finding…read moreways to downsize or upsize to our benefit. We even moved from Upland to Lake Forest and kept our storage with her for 3 years because she's so great! We were actually so sad to clear out our storage one last time. We will definitely go back to her should we ever need a storage unit again!

The location of my storage is very convenient. Desiree is very nice and professional. She made sure…read moreI got what I needed .

Beware of exorbitant rent increases! I rented a 5 x 14 unit in May for $85 per month. In July, I…read moregot notice that my rent would increase to $176 the following month. That's right, they more than doubled the rent with a single increase only a few months in. The best part is they're currently advertising the same size unit for a non-promo rent of $114. I would have been a long term renter here but moved out the day before the rent increase. I'll never do business with StorQuest again.

Laura was so helpful and kind at getting me started. Clean calm and quiet facility, very well lit…read moreafter dark. Competitively priced in beautiful Claremont. Love it!