Posting another monthly update as my mom once again paid her storages with all the fees attached…read more There is still no resolution on this matter from my previous reviews. I will continue to update my reviews hoping for some grace and resolution to my mother's situation. There really seems to be some confusing and harmful contract language inside their contracts as they have told her and as she says is stated in her contracts that storage accounts are "linked" together despite being opened years apart. I just can't seeing an almost 80 year woman that has a disability and is on fixed income continue to go through this. I'm really now considering consulting with the BBB for some outside help if there is no resolution here. Please be careful when opening a contract here and watch out.

First thing first, it starts with customer service and that's exactly what Ms. Rebekah did. Made my…read morewife and i feel comfortable and explained the storage sizes etc. I feel very safe and confident about my belongings here at Trojan Storage, thanks again Ms. Rebekah 5 stars *****

I love this storage unit. I love working with Christine she is amazing and caring A clean and safe…read moreplace to store your belongings We been here for years now And love it Thank you

Absolutely love this place and Monique is a doll. The place is always clean easy access and the…read morestaff are amazing thank you Mountain avenues self storage.

I love this storage unit. I love working with Christine she is amazing and caring A clean and safe…read moreplace to store your belongings Thank you

I've been storing here for about four years and I like it. I don't ever feel unsafe and the hours…read moreare good. The managers there are very nice and I've gone back a few different times and they always have good promotions

Professional and friendly service... we were in a pinch to find a facility for my son's belongings…read morefor the summer because the initial place we chose would not respond to our calls. Luckily Natalie came to the rescue!!! Will definitely use them the 3 years of college ...

They are very friendly and helpful. Also the place is very well kept. Never had any problems.read more

Well it's the end of the month and my mom had to once again basically hand over her entire social…read moresecurity check to this company because of these excess late fees that are gouging her dry. She is on a fixed income but they do not care. She literally can not pay her storage until that time and they refuse to make any type of reasonable accommodations as it relates to her due date to coincide when she gets her social security check. My mom unfortunately lost a lot of things in her life over her years moving around when she lost her home so she now has two storages with this company. One storage was opened years ago and the other storage was recently opened. But this company has told my mom repeatedly that both her storages are "linked" together. I've never heard anything like this in my life, ever. How can you link two storages together that were opened years apart? It does not make sense to me. So while my mom wants to be rid of the first storage she can't because they've told her repeatedly and have expressed that in their contracts. This is according to my mom: So now this is even more alarming because it seems like there's some confusing and harmful contract language in their contracts. My mom is almost 80 years old, disabled, and is under fear of losing her things if she doesnt pay both storages. Something just does not feel right here with these business practices that are seemingly predatory in nature. Late fees, pre lien fees, and lien fees are all charged on my mom's account at the end of the month because of this and it pains me to see it. I'm really unsettled with the language in their contracts and if it's taking advantage of especially our most vulnerable then this is seriously an ethical problem. I intend to keep digging for answers and additional help, but I'd be careful doing business with these people and definitely watch the verbiage in your contract. I've even talked to other storage company's and they said two storages are NEVER linked together, so I have no idea what is going on here and it's deeply troubling. Maybe I should contact the BBB about this too.

Great service! The facility is clean and feels safe. Daniel provides great customer service either…read morewith storage or U-haul.

They really are so unproffessional.that lady Vicky is so unfair .and she keeps changing the rules u…read morecan't even be. A day late on ur rent or your locked out...she's mean ..they should have Aaron run that place.hes a very good man..down to earth... I hope corporate does something about this

Get a new management person except Aaron Aaron is awesome always happy and smiling .vicky is rude…read morenever smiles always changing rules here and I have seen her be very judgemental to people

I've been at the storage facility since December 2024 for 10 x 20. Three months after I was in the…read moreunit they raised the rent $75 that was March 2025 now or 2026 and they're raising it to $435 i'm not having no electricity in there they sure do raise the rent a lot they've also raise two times last year they claim both times were because of the insurance if it's short term, it'd be good to rent, but if you're more than a year, it is not worth it. You probably could get a better storage with a better rate elsewhere. Just look and ask before you get into a storage unit somewhere how often they raise the rent. The quality of the unit isn't all that great dust gets in from everywhere. I do not recommend this place if you're on a budget. Hope this information helps anybody.

Called and spoke to management name Steve and he left a note to Gabriel for me. They took care of…read moremy needs very friendly reasonable prices and discounts. Best service thus far.

Gina and her staff, aka family, are the absolute best. I can't help but stop by the office to chit…read morechat a bit. Clean facility, inside and out. They live on site, so I feel confident my possession are safe and secure. Hours of open availability is better than half the other storage facilities I looked at. I just wish they had a payment portal online or accept Zelle because I'm on the road with my hubby during the week. I need to make sure to time it right when we are in town. I still would highly recommend this mini storage!

I have been a client for years ,Their personal customer service is outstanding. Family oriented .read more