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    Storage Outlet - Chino

    4.8 (138 reviews)
    Open 9:00 am - 6:00 pm

    Services - Storage Outlet - Chino

    Self storage

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    Online intent to move notice
    Tony D.

    Been using this place to store excess inventory for my business, price is good, the staff is nice enough but beware of the move out process, it seems their online system has no purpose whatsoever as whatever I do, I would need to be physically there. When I signup for auto pay I needed to come in to sign a form with my cc. Not sure what the point is for the online system if I still need to come in. On move out I press the intent to move button and it let me pick a date and make me sign a form telling me if I am unable move out by the date, please inform the staff. I chose the last day of the month as they charge at the beginning of the month. I moved out by the date and on the first of month I wanted to make sure they know I moved out so I called them, staff told me can I come in to sign some papers to remove me out of the system. I agreed since I was in the area, which I found odd. I came in and was told I had a balance for the first of the month because I did not physically call them to tell them I was moving out. I told them I moved out already yesterday and I used the online system, which no where state I had to physically call them to inform them. The paper I sign online even said if I could not move out by the intended date, please inform staff but my team and I moved out and sweep the floor clean. No where on the paper say to call to inform of move out, only if we are unable to move out. Even though it's a small amount, unfortunately that left a sour feeling as they even pushed for one day charge with insurance when I was clearly moved out and spent a year storage with them and now I have no intention of using them again.

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    Photo of Amanda H.
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    5 months ago

    Itzel is amazing. Thank You so much for you assistance in setting up a new unit, I appreciate you.

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    21 hours ago

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    16 days ago

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    1 month ago

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    Wally R.

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    3 months ago

    Not a 5 star experience. Moving is a stressful experience and the service here could have been better.

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    2 months ago

    Itzel helped us out she was very smart about the details about the storage and was very helpful when it came to showing us around

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    Wally R.

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    7 months ago

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    7 months ago

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    5 months ago

    So easy and quick! The front desk staff is amazing and they made the process super easy.

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    Photo of Tony D.
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    2 years ago

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    Wally R.

    Thanks for your 5 star review!

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    2 years ago

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    Wally R.

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    Photo of Duy T.
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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    This place is amazing!! Great service and great pricing!! Easy process and very clean facility!

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    3 years ago

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    Wally R.

    Thanks for your 5 star review!

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    4 years ago

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    Wally R.

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    2 years ago

    Great costumer service and safe to keep your belongings!! I would totally recommend this storage to anyone I know

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    Photo of Sandra M.
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    3 years ago

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    Wally R.

    Thanks for your 5 star review!

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    3 years ago

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    2 years ago

    Great customer service . I felt very welcomed when I came into the building . I would recommend people to come here

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    4 years ago

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    3 years ago

    Super helpful and attentive staff and the facility is always clean and safe. They have a referral program for 50% off as well.

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    3 years ago

    Tara was very helpful and pleasant . Took us to view unit with no hesitations. Really satisfied with her help!

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    3 years ago

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    3 years ago

    They had an awesome special and made sure to show me the unit. Great Service. Thank you Jessie.

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    Sargena N.

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    2 years ago

    The management team ensures the location is clean and safe. They do a great job. I Recommend renting a unit from Storage Outlet.

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    3 years ago

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    2 years ago

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    Photo of Sancho S.
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    5 years ago

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    Wally R.

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    Photo of Lisa R.
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    4 years ago

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    3 years ago

    Super fast and easy online registration. Very much recommend this place. Clean and easy to get to.

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    3 years ago

    Returning storage renter. This storage facility is easy to get in and out of. Staff is friendly. Great customer service.

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    2 years ago

    Walked, friendly service. Answered all my questions and got a storage super quick! Highly recommend

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    Wally R.

    Thanks for your 5 star review!

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    5 years ago

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    Wally R.

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    3 years ago

    Such an easy process. Jessie had us in and out in no time. Units are clean and laid out perfectly.

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    4 years ago

    Very good customer service! Helped a friend mover their things into a unit and they were very helpful throughout the whole time!

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    Review Highlights - Storage Outlet - Chino

    Needing a storage unit during these difficult completely life altering times seemed bleak but Albert made it so easy.

    Mentioned in 19 reviews

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    US Storage Centers - Exterior office

    US Storage Centers

    (29 reviews)

    So, here's the deal: had to do a mad dash to move everything we had in our 2600 sft house bc found…read moreout we got a great family to rent to on 12/18 and they wanted to take possession on 1/1! I thought we could do a SLOW move as we were downsizing. Stressed beyond belief, especially with the holidays right around the corner! I came to this place on a Sunday, in a panic. Turns out, they had a great special going on, set me up for the following weekend, super easy sign up, great space! Even gave me tips on why certain spaces were better than others. I got a 10 x 15 I think. Fast forward to today, Sunday again, and I finally got the last few items out. I went into the office to ask how I close out, they said take a picture of the empty unit, leave the door open, show or just send us the pic, and your done. The guy even took off my auto pay right then and there. I went back in, showed them the picture and they said thank you for using our space. Omg! Easiest part of our move, from start to finish. Here are the details: What I love: clean, cool, easy to download app, secure, great lighting, great location (grab a Starbucks coffee or a bite at Archibald's, convenient to the freeway), plenty of parking, bays for cars and for large moving trucks, very friendly staff (thank you Dahlia) , clean bathrooms, drinking fountains, and plenty of trolleys to go around - I never had a problem finding a trolley. Easy to secure and easy to close out. Love this place. And the rates are super competitive. Yes you can get creeper, but the locations of other places are sketchy, poor lighting, not temp controlled, and I saw a rat near one. No thank you. This place ROCKS!!! As far as security, you're really don't even need your own lock. The app unlocks the doors to get into the building. Then, if you can't remember where your unit is (I never had a problem, but it's quite a maze inside), you can use the app to find your unit! You use the app to unlock your units door - if the light is green, it's unlocked. When you close it, the light turns red, indicating it's locked. Take a look at my pics - you'll see the little green light on the side of the door. Would put this place over the top: there is no internet inside the building. Can't call or text, which can be a problem if you're meeting someone there and your busy inside your unit. Also, trash cans and trash bins would be super helpful. Like the large trash bins. I know you're not a dump, but would be really helpful for things like old pillows, broken furniture, and the like. Truly outstanding service. Outstanding facility. I hope I never need a storage unit again, but if I do, this is the best place. And you absolutely have my recommendation!

    In a word, "Scam." It is simply ridiculous how this place operates. I rented a unit in December…read more2025. I needed some extra space while I re-organized my house. They insist you do an automatic payment thru your bank/card. I usually don't allow this, but I don't know why I did. After a couple of months, I thought I would keep the storage unit permanently. That is until April. Only 4 months after renting the unit, that's right, a whole 4 months later, I get a notice from my bank that US Storage withdrew 40% OVER the agreed upon price.40%! I contacted the storage place and they gave me the typical, "Rates go up anytime we decide and for any amount we want based upon supply/demand." I told them this is criminal and owners must be notified prior to increase. They said they mailed a postcard stating a rate increase but not how much. I double checked and never received it. They admitted it was on a postcard type mailer so they save money. Never got it. I was told I could ask for rate mediation and they would get back to me in 24 hours. So I did... It has now been 5 days and not a peep from them. I have already contacted several other storage places and will be moving out at end of month. This place is unethical, greedy and lies. Please don't do business with them, they will rip you off.

    Storage Outlet - Chino - selfstorage - Updated May 2026

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