Great experience!! First time storage renter and I am overly satisfied with service. The property manager April and customer service representative Grace were extremely helpful and quiet pleasant to speak to. The facility was very well maintained, extremely clean and updated. The security system in which they use is quiet high tech and makes me feel as though my possessions will be very safe. I will definitely be recommending this facility to anyone and everyone who asks about renting storage units and will definitely be praising April and Grace as wonderful people to work with. All requirements, paperwork, and rental issues were addressed and explained in great detail. Hopefully this consumer review will draw more happy customers to this facility! read more

My experience at storage outlet was very great! Never experienced or had good customer service like this before in any other storage facility Alex was the attendant that help me he was very nice really friendly professional! He greeted me with a big smile offered a cup of coffee he Answer all my questions and concerns I had about storage spaces he is the best I would strongly recommend my friends and family anyone that needs storage to come here!! Can't wait to come back to get my space thank you very much storage outlet and Alex you guys are the best read more

I went into this facility to inquire about storage because I was planning a move, I was greeted by the staff April and De Lacey. They were very friendly and helpful and showed me the property and what size that would fit my needs. I explained to them that I would not be needing the storage that day and they completely understood and provided me the information I need when I return. My move had to put on hold for a couple months, but when it is time I will definitely return to this storage facility just because of the staff they were so professional. read more

I've had an outstanding experience with this storage facility, and a huge part of that is thanks to Terry, the manager. She is incredibly helpful, kind, and genuinely committed to making the entire process smooth and stress‑free. From explaining options clearly to going out of her way to make sure you get exactly what you need, Terry consistently goes above and beyond. The facility itself is clean, secure, and well‑maintained, but Terry's exceptional customer service is what truly sets it apart and why I highly recommend storing here. read more

Hands down the ladies who run this Storage Facility are genuinely nice! Now or days that is not always the case in the customer service industries!!! The Manager April has this place in tip top shape, Along with her assistant Stephanie they are killing it! Thank you April for the patience and understanding as I know I was a bit shall I say... difficult. :) Take it from me it is the type of facility you will actually enjoy coming into!!!! I am a returning tenant and I also brought my mom this time for a 5x5 thank you ladies !!!! read more

wonderful place if you are in need of a little extra space to store things either temporarily or long term. The grounds it's self are well maintained secure and up to date. The staff is amazing at taking care of all your needs from start to finish with the most professional and friendly touch. They go above and beyond and I have really appreciated all their assistance. There have just been a couple hiccups with my should be simple situation and they have been very helpful. Great place at a nice price but even better staff! read more

I've been a loyal customer at Storage Outlet in Pomona, ca off and on now for about 10 years now and I'm NEVER disappointed in the type of service that I receive. I unit are always clean. The manager Marisela is the best! She has a infectious smile and she's always up beat, even when she walking the grounds picking up paper or various items from around the complex. She always provides the customers with a higher standard of quality customer service and I really appreciate her in all that she does... aap read more

I came in to view a 10 x 10 unit I had spoken to April on the phone order that morning. I ended up walking out with a 10 x 20 unit and a new friend. Her demeanor and customer service exceeded my expectations! All of the reviews are true to form I can guarantee that. I am new to the whole storage thing and she made this so easy. Thank you so much April this was a very tough and stressful time from my family and I and you made it so simple. We will definitely be recommending you to friends and family !! read more

My experience at Storage Outlet in Pomona was absolutely fabulous. Mr Alex really took care of me there. I would recommend this place to all my friends who are in need of storage. Friendly,incisive, knowledgeable and very professional. Alex was able to help me pinpoint the exact size unit I needed for my short term storage needs. This is my first time experience at a storage unit and Mr. Alex came through with shining colors. Thanks again for the experience. read more

I was recommended by a friend. Marisela was very friendly. She gave me sizes and prices on all the units. She wanted to make sure I got what I was looking for. I was not disappointed at all. The units and property are very clean. Very accommodating! All the units are well lit. If Marisela wasn't there, there was always someone on the property to assist you if you needed anything. I would recommend this storage facility to anyone in the area. :) read more

This is hands down the best storage facility I have ever found! The facilities themselves are ,for the most part ,all drive up access, supper secure safe, with one point of entry that's monitored by the front office. Everything with the unit was spectacular with clean ready to go units. Specifically Sondra at the front office was great making the mundane experience far from mundane. Will be recommending this facility to everyone . read more

I have been using Pomona Storage Outlet for over 2 years now and I am very happy and impressed with their customer service. I can easily pay online or go into office to make my payment and the staff are very nice and helpful. I was recently in the office and Irene was super helpful with answering my question and taking care of what I needed. I would definitely refer family and friends! read more

Love this place. Have been using different storages for years but this place is by far the best. Great prices, very clean and the best Mari is the friendliest person. Always willing to help. They also have a rental truck for customers only and it's the cheapest by far. 18 a day and 59 cents a mile. Cheaper than anyone LOVE THIS PLACE AND MARI IS THE BEST!!!! read more

The manager Marisela is the BEST!! She's not only extremely helpful and friendly but she is very knowledgeable, and professional. She helped make this move easy by making sure I rented the right unit to fit all of my belongings. The property is also very clean. I would recommend this facility to anyone whom needs storage. THANK YOU MARISELA!! :) read more

Talk about a walk in the park! Online check-in is definitely the way to go. Only thing that worried me was the countdown timer, but they give you plenty of time (even for an old man like me), to fill out and sign up. Even better is the easy access right off the freeway. To add the cherry on top, received a call from Sondra welcoming me. read more

April and De Lacey provided myself and my family STELLAR customer service!!! Excellent property and access hours are great!!! I would definitely refer my buisness college's here as well as friends and family. Thank you Storage Outlet Pomona for making an otherwise unfortunate situation so much easier!! You are AWESOME THANKS GIRLS !!! read more