This location has gotten worse and worse throughout time, yet they keep raising the prices and its hard to get a hold of anyone, all you get is a Voice recording for Help. The main person in the office is hardly here and when they're here the main door is still closed you basically have to get their attention to assist you. When I was going to enter and he was leaving on his lunch he didnt hesitate to tell me only members using their code can enter, but didnt say anything to the homeless after me. This location is filthy and there's always a problem trying to use a Cart for your items, they used to have 4 when I had a Spot here now I see only 1. I find broken lock pieces in my friends unit, dust, dirt, dead Rats, trash and food. Please don't waste ur money on this Place. read more

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Very good service really fast and helpful management the storage was bigger than expected very good price manager on site was very helpful and professional explained everything perfectly read more

Inside, the site is air conditioned and offers decent, clean lockers. It seems to be cheaper than the competition around Claremont. I was very pleased with the 10 months of service I had here. I felt always safe even though I was wandering down hallways as a single woman. This site has very limited parking and that is a strike against it unless you are able to go at "off hours" which is mid week in the middle of the day. The location alongside the rail line might necessitate your using a different access route depending on freight rail schedules, as those trains can be excessively long and waste your time behind a red light within 500 feet of the entry gate. I use alternate routes when the rail guards are down. The customers can be ratty low-brow Americans who are not taught manners in their basic education and have wretched family backgrounds, so COVID safety does depend on their honorable behavior with masking. Yet, I felt that the customers would respond when asked to keep their mask on. Stephanie is an exemplary manager at the site. She keeps a steady and pleasant demeanour --despite all the ill-mannered people who come through the place-- and she made the process of checking out of my locker a breeze. She is the kind of employee who creates additional business simply because customers feel confident and secure in their transactions with her. Please give this professional lady a raise. I would go back to this location if I needed another temporary interim storage locker. Stephanie told me she has customers who have stored their stuff here for 30+ years. This is sad, but life is full of mysteries. read more

This is my second public storage in this past year the West Covina location was always a chore to get in and out. And I always had an issue with the role up door. Now I have a small unit at Pomona and it is so much nicer. Teresa was so helpful with getting me the unit that fits my needs and help with the app. read more

Lisa was so pleasant and helpful with my entire stressful process of moving and putting things in storage. Thank you Lisa

I'm in the market for a storage unit and have been shopping around at some places once I make my move out here I will be using this storage facility. Nicole was very helpful thanks for your help read more

This is by far the worst public storage. There was a fire at the Public Storage and for 3 days couldn't get any answers on our unit. Nicole the public storage attendant/worker has a very bad attitude and poor customer service. As soon we can we are never bringing our business back to public storage. It's unfortunate because he have been using Public Storage for almost 10 years now. But this issue has truly soured our experience with this company. read more

Great service by Terry! The procedure of checking in and dropping everything off was smooth! Would definitely recommend! read more

Public Storage - Happy - Self Storage Near Me - Pomona, California

DO NOT and I will say again... DO NOT rent from Public Storage! Their new game is to sell you a unit for an online price of $80.00, wait until you move in and in 2 month raise the rate to $220.00. This is robbery at its finest! I am going to contact an attorney but DO NOT RENT FROM THEM or you will be sorry read more

I've had 8 storage units in the last 10 years at various places (not all Public Storage) but I have NEVER had such a terrible experience as I did with this particular location. I attempted to move out THREE times and could not because of the irresponsibility of this location. 9/10/2021: I had hired movers to move out my unit. We arrived at 6:37 PM only to discover that the units are ONLY accessible during office hours. I've NEVER been able to not access my unit after the office closes, but such is the case with this location. I was also not made aware of this when I originally moved into the unit a month ago. But even if I had been, it wouldn't have made a difference considering my next TWO attempts: 9/15/2021: This time I show up during business hours, being sure to check on the app that they were open that day and time--only to find a note on the door saying that the office was "unexpectedly" closed that day. This meant that the rolling cart (of which they had one) was not available as it was locked in the office. As I was moving heavy furniture, I needed access to that cart to move out. This time it was just my friend and I, and we were unable to carry such bulky furniture. So again, we had to leave. 9/18/2021: THIS time, I CALLED the office multiple times and left messages that went unanswered to verify that I would indeed be able to access my unit AND that the office would be open, because I NEEDED to use the cart to move out. I had someone buying one of my furniture pieces so when I didn't get an answer, I had to trust the app and hope that the office wouldn't be "unexpectedly" closed again. No such luck! We get there, and while I had access to the unit for the buyer to buy ONE piece of furniture, I still could not move the rest out that day because the office was AGAIN closed unexpectedly!!! THREE times I tried to move out, each time scheduling around my own work and school schedule, having PAID movers at one point and PAID for a UHaul at another, NONE of which I could ACTUALLY move out. It was infuriating! I could not get anyone to call me back after multiple calls and voice mails left at the apparent office. Every time I was routed to their general customer service line, I was told that from what they could tell, the office should be open--but it wasn't. 10/2/2021: I got CHARGED almost $300 for another month of rent--I was finally able to move out on 10/3, and my account was closed on 10/4. I called and tried to speak to the manager of that office, who of course, never responded. I spoke to his manager, who said he couldn't refund me because two of the times I still had access, even if the office was closed and that the cart was just a courtesy. I'm aware that the cart is a courtesy, but when you ADVERTISE it as a perk and something that will be available during office hours on the day you move, then as a customer you're going to expect it to be available for use if you show up during office hours! Don't try to "sell" me on your unit as a perk for something that is never going to be available, and then shrug your shoulders when I'm upset that it isn't available because you can't even get someone to show up to open the office! I was finally referred to Sandy Lau, who is apparently a corporate manager. I called and left her a voicemail about two weeks ago now and still haven't heard back. I don't expect to, I'll just never use Public Storage again. What a waste of money and a waste of time. The absolute LEAST they could have done would have been to refund me for the month of which I used for two days (10/2-10/3) considering I had tried THREE TIMES to move out beforehand. I know they never will, but at least maybe letting others know how flaky and irresponsible this location is will save someone else from going through this disaster of a location. read more

My first time ever getting a storage and Stephanie made it a breeze for me. Definitely recommend this place. Very clean

Very very great service very courteous a certain manager lady that works there very very nice always working with any and everyone with a smile on their face never having a bad day great person that kind of influence your day makes you want to come back makes me want to keep the storage unit the longer longer than expected but anyways always clean always need always helping and there's always cold water if you need it yeah just a great place to be at Great environment great manager well I know her name is Stephanie I don't know her last name but she's a great person and five stars you guys should have a lot more people like that in your organization... read more

Lauren is genuinely a nice and wonderful person, she deals with a lot of stuff at this location, and she does her best to keep everyone happy, she keeps the place clean and presentable. Public storage as a corporate company should invest more in keeping their facilities up to code and remodeled. the employees can only work with what public storage gives them, and in this case corporate needs to remodel this place, they need to put power gates that close automatically after working hours and ext. Public storage needs to attend it's good employees that it has and and value them by putting their part two with the up keeping of their facilities. If it wasent for it's wonderful employees here I would not give 5 stars. read more

Santiago was really helpful and courteous, he explained the contract partially and help me to make a good choice. Exelent service.

Lauren was one of the nicest managers I've ever come across. She made mine and my boyfriends first experience here one of the best. I would highly recommend this location to anyone looking for a storage facility! read more

Me and my husband have a storage here since October and we went Friday afternoon around 1pm the employee with the black Jeep is very helpful and very professional. For the last couple of months she always has excellent customer service!! I definitely will recommend this storage to my family and friends. Great price and excellent customer service!!! Thank you!! read more

Santiago the property manager was so helpful and nice. I love doing everything online. Made it so easy. Reasonable price too. My movers had one complaint. They wish the elevators were bigger. It would make it easier to take up more at once. read more

Niecy is Awesome Every time I stroll in to drop off pick up or make a Payment she's on top of it. She's very Helpful and explains everything greatly. read more

Niecy is amazing! She is so easy to work with and always such a sweetheart. Thank you for ALWAYS being so diligent. She makes the process of renting a storage so easy! I totally recommend you come see her! Thank you Niecy for being a wonderful employee! read more

Public Storage - If you forgot to bring something for your storage needs...they got you covered! - Self Storage Near Me - Pomona, California

I WOULD GIVE A ZERO STAR RATING IF POSSIBLE. This place is so disgusting I would NOT recommend it for my worst enemy. I rented a unit with them for years out of necessity and they sure don't know how to appreciate their customers. Customer service is ALWAYS bad especially over the phone when you call in with a concern. The place is so dirty inside and out. Nobody cleans it or keeps it worthy of peoples money. There are homeless people outside just hanging out and they sleep and smoke weed inside the building and NOBODY tells them anything. There are bugs, roaches and I've even seen a lizard crawling in the hallway! When I brought it up to employees at the front desk (multiple times) they didn't care because obviously they're not the ones storing their things there. One lady even told me bugs are fine because "the big bugs eat the smaller bugs"! They're just unbelievable & rude. On top of that they don't honor their word or prices at all EVER, they will raise the price of your unit ALL. THE. TIME. without notice even though their building is falling apart- they way overprice their spaces too much. Public Storage will lie to you when trying to get you to sign the contract READ THE FINE PRINT PEOPLE!!! *If you need another reason NOT to rent here, their condition during the summer is horrible. No a/c and some of your belongings can/ will get damaged/ destroyed. Ex; I had a pool plastic float and it was deflated folded in a box- during the summer time it was so hot in there it all melted into a big chunk of plastic also I had left a make up bag in there- all my lipsticks melted, if you need to pick up something you will sweat more than in a sauna room even if you're in-and-out of there in less than 5 mins. read more

Sonia is now there and she was also very helpful. She helped me figure out how to lock the space and also with taping up boxes....above and beyond the call of duty! read more

I really appreciated Chris going out of his way to help me move a couple larger items I couldn't move by myself. This place really goes above and beyond! read more

I am not sure why the review I originally posted is not showing but here is is again.... I am pretty new to this yelp thing, but I just wanted to take the time to leave a review for Public Storage Pomona. I have stored here for a few months now and I must say this property has improved greatly over the past months. Since I've been here they have changed their staff, the new property manager MARISOL is great! Since she has been working here the property is always CLEAN AND WELL KEPT!! She's done a great job of deterring all the people whom used to hang around all day and seemed like they lived there. The property now is looking up thanks to her and I must say she is really attentive to the tenants needs. I have witnessed first hand how she handles customer/tenant complaints and I must say she does and excellent job of making sure that customer needs are met in a timely manner. Although I must admit the area in which the property is located is not the best in appearance, if you are looking to store here you can rest assured that there is a more than capable staff that will do it's best at keeping the property safe and in turn your belongings. As far as the previous reviews stating to call ahead before arriving I would most definitely agree and suggest that you do, as far as I'm concerned only Marisol works there and on the days she is not there only one person at the time works the property and clearly in order to maintain the property they must go out of the office to do so. So yes call ahead to avoid wait time and I'm sure this will help the staff a bunch as well!! I hope you all find this helpful! (: read more

Lauren was absolutely amazing with us and helped my roommates and I get the best deal for our situation. She also noticed that we were in a huge hurry and stayed a few minutes after closing so we could finish putting all of our belongings in storage. Public Storage was perfect for us and there were no hiccups whatsoever. read more

I recently rented my first storage Unit here at Public Storage and Niecy was very patient and super nice and very professional in making my first experience fast and super easy. And gladly answered any questions I had. So if you are looking into renting a storage unit, go see Niecy she will make your visit as good as mine. read more

I came in a couple of days ago, VERY pregnant and needing some moving supplies. Niecy was very nice to me even though I asked a ton of "dumb" questions ( that my husband said was ridiculous). I don't always write reviews but I felt this was warranted because even after all that, she took the large items to the car for me...and it was hot! I'm a manager in the customer service field and THAT was excellent customer service. read more

Nicey. A LIFE SAVER!!! And such a professional. Willing to go above and beyond!! Thank you!!

Just walked in and was told I am sorry I am closed & trying to leave the office. This is a not the posted hours. Shame on you.

My family and I purchased a very large unit. Our belongings thankfully were all intact during our rental. But we did purchase 2 locks. There was rain not too long ago and a box of ours was damage. We did purchase insurance, now going through a process. Not too thrill, we didn't know the storage unit was going to have a water leakage nor do we know how long this "process" will be. Pros, good pricing, convenient location. Cons, homeless people DO live here. I've seen them even do their laundry in a bucket. Dead roaches in the aisles.We found baby roaches in our storage unit. We informed the employee she said that was common and handed us roach pallets. We left it over night. The next day our unit smelled horrific, like poison toxic. There is only ONE CART for the whole storage facility. On a busy day, there is a high chance of waiting for the usage of the cart. On top of that, you have to provide your ID to the employee. The employee that works at the desk has the worst customer service I've ever encountered. She does not greet you or feel welcomed. She won't attend to you or acknowledge you when she is typing unless you say something. She could at least say "I'll be with you in a few minutes". It seems like she is annoyed when you do ask for the cart, and takes her sweet time to unlock it. The hours posted are not accurate, the employees here like to close early. Will not store here again. read more

I do not normally write reviews but every now and then you come across great service and know that it should be noted. I unexpectedly had to move some of my stuff to storage to prevent belongings from getting further damage due to recent rains. I have never used storage and wasn't sure how it worked. I called here and had all my questions answered and much needed reassurance. Niecy was very patient with me as I had a lot of questions from how much money it cost, to how much space was needed (she got quite the run down of exactly what was being stored), hours, accessibility, etc etc. She really showcased what good customer service is all about. I got into my storage unit and am very relieved to have the problem solved. Thank You Niecy! read more

Great location, great service, great experience!! I booked a space online, and Marisol called me back around five minutes later to confirm. Lightning quick! Niecy found me a great drive up space right in the front as requested. NO NEED FOR THE ELEVATOR!! YAY!! Truly a 5 star experience. read more

Went in to check out the prices. Met Samantha. She is amazing!! If you go, please ask for her. She is the best. She gives great service and is super nice!! read more

Lauren is whom I worked with. I was there helping a friend move her things out, came all the way from Phoenix, Arizona. After a long morning of driving from LA and having to prepare for a long trip back to AZ, Lauren was the ultimate professional, kind and always attentive to our requests - the movers hired were not exactly helpful. She is a kind, genuine individual who made our day a bit better. Her smile is most appreciated and her understanding of the ultimate customer service is outstanding, equally rare! THANK YOU Lauren for everything. read more

Niecy was very helpful and so nice. She answered every question I had with a smile on her face. She's amazing

Neicy, the store manager made my move in process easy and comfortable. She gave prompt service, acted with professionalism and was engaging throughout my two experiences with her. The location is convenient and they have competitive pricing! The elevator made the move in easy as well. read more

Everything went exactly as I expected it to. Pricing was exactly where I needed it to be and Niecy was so great at providing excellent customer service. She was knowledgeable and friendly. read more

Got my storage on Friday very fast had a great customer service niecy was great she kept me smiling made my day better and the storage was very clean even smelled scented!!! I would definitely recommend read more

No star my storage unit was broken into have insurance nothibg was covered nothing taken care 3000 $ worth of stuff stolen been paying 10$ a month for 1 1/2 this is a fraud and a rip off not a safe place to keep you're belongings worst customer service ever a very serious mistake don't do it read more

This place is a bit small but gets the job done. If you need a place to store your stuff I'd definitely recommend it. The people here are great and very helpful. read more

Moved in 2 weeks ago. Erin is very friendly and helpful. Best price in the are for a 10X10! Only 4 stars because their hours are short. Would be 5 stars is they had extended hours. read more