rolond is amazing!!!!! customer service is outstanding…read morethank you for your help, fast service and laughter.

When you store things in storage it's because you think it will be safe while you make room in your…read moreown house. Cube Smart gave us a false sense of security. What we thought would only be months turned to years because of unexpected circumstances. Of course we wanted to get our things out because the cost of renting a storage unit was adding up. However, my hospitalization delayed moving our things into our own storage shed which was also delayed in being assembled. We never worried about theft. After all, this place has a security gate, a security door, a lock on our unit and someone watching the premises. In August 23, 2026 I was finally strong enough recovering from chemo treatments that we decided to move our things from Cube Smart to our own storage shed. First thing we noticed is that the keypad that keeps the door locked to our unit did not work. Anyone can come in without having to enter their door code. Then I found it odd that the lock on my unit was not the lock that I placed there a year and 4 months ago and it had a Cube Smart sticker on it. This was on a Saturday and nobody was at the front office. I called the number they posted on the office door and they sent an emergency contact person. After going through some verifications, this person cut the lock for me. Inside we found almost all of the plastic bins we placed there with important things were gone. What was left is damaged or empty. We were robbed! I filed a police report and submitted a loss inventory form. After a year can anyone remember what is not there? That's what they expected us to list. Things that are missing. What we lost were valuable, sure. But most had sentimental value. Total value was approximately $58k. Silverware, luxury handbags that belonged to my mother in law that we recently moved to a nursing home and other collectibles that she owned. Cube Smarts solution is $2000 in insurance. Our loss is devastating and not much we can do without having to pay more for a lawyer. Do not let this happen to you. Do not trust a storage facilities security. Keep an inventory and insure your contents. We believe this is an inside job because from what I am learning, it happens more often than we think, it is not investigated and those working there know which units have been sitting idle for awhile. Also, visit your units often when you can and check if the cameras work. Trust no one with your things.

never thought I'd leave a 5-star review for a storage unit, but Westward Storage has earned it…read moreeasily. From the moment I arrived, I could tell this place was different. The entire facility is spotless and well-maintained. You can tell the team takes pride in every detail from the clean grounds to the secure, well-lit units. And speaking of the team everyone here goes above and beyond. They're warm, professional, and genuinely helpful. Every interaction feels like you're being taken care of, not just processed through a system. Now here's the tip I give everyone: Go for one of the units with a Keyless Smart Lock. You can access your unit with your phone--no keys, no codes, no hassle. It's super convenient and adds an extra layer of security. Once you've used it, you won't want to go back. Prices are fair, access is easy, and the location is perfect if you're near Walnut, Diamond Bar, or Pomona. I've already recommended Westward Storage to close friends and family and I'll keep doing it. If you care about clean, secure, and stress-free storage, this is the only place to go. They are the best self-storage park in Pomona and the surrounding cities. Cal Poly Pomona student friendly too.

Good rates, nice people and great security. Coffee and treats in the office for everyone who comes…read morein.

Nice people and great service. The place is super clean they have those flat bed carts to help…read moreunload. They actually care about the customers and not just about get them in. Would recommend 100%.

Friendly staff Least expensive in unit I could find for the…read moresize I needed Good move in specials Clean facilities

Tony was such a great help. So patient. So knowledgeable. The storage was very spacious and a great…read morevalue for the price.

This review is a bit overdue because of the busy holidays, but I received the best customer service…read morefrom Cynthia the first day of December, last month. She was thorough and answered all of my questions with ease. She made the "not always fun" experience of having to move... sooo much easier! Thank you Cynthia!

I asked to find out about leasing warehouse plus office space. They were very slow to respond and…read moreonce responded even slower to follow up. Never received the price sheet or the contract.

Excellent professional staff. Great service and caring team. Easy communication. Would 100%…read morerecommend.

We came back to rent out a small unit here after a few years. This location is still the same,…read morenice, clean and bright. The only thing difference is it has the new manager, Erica, to replace the old one who was also very nice. We had a wonderful experience though just a short time of renting. They gave us a new lock, free of charge, for the one we bought got broken. Erica gave us a tour to our unit, specific instructions and printed out a map (even it came out too small, she kept trying and was very patient) We will definitely come back next time when we need extra space for our things. It's safe here, and we always feel welcomed. Thank you, Erica, have a happy New Year!

Chris is an amazing guy, very helpful and informative. He answered all of our questions and…read moreconcerns. He even took us on a ride on his golf cart to our storage on a very hot summer day.

Great service and great prices! AAA Quality Self Storage had the best local prices I could find…read more The staff are very friendly and accommodating. Would highly recommend their service.

I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

We were told this location was climate-controlled, but it's not. The first day was horrible. After…read morea 12-hour out-of-state drive and under a time crunch since they close at 9 PM, we were delayed an hour because we weren't given the access code to the second floor and couldn't reach anyone by phone. Thankfully, another customer came by and helped us. The second floor is hot and has no ventilation. On top of that, we realized we were assigned the unit at the very end--so make sure to confirm which unit you're getting, because there is only ONE access door. So imagine having to walk and push your cart from one end to the other multiple times. They're quick to call and answer when it's bill-related, though.

If I could give zero stars, I would. My family had several units there, since before it was Public…read moreStorage, and we had no problems. As soon as PS bought the facility, we had nothing BUT problems. Our units were robbed continuously, and management (on-site and district), refused to help. When they would find our u it's "unsecure," not only would they NOT contact us immediately, but they put on THEIR locks, and refused to remove them, when we had new locks in hand. This gave them ample opportunity to continue to rob our units. The other complaint is the constant raising of the rent, with absolutely NO JUSTIFICATION, to do so, (no upstairs ventilation, stairwells filled with spider webs and dust), except to price the unit's out beyond affordability, so they could "auction" whatever items remained. The auction house they used to finally empty my family's units were rigged so that the storage personnel would gladly pilfering through whatever was left, before selling it for ridiculous fees, and then having the audacity to try to charge US, for the cleaning g fees, when it's the responsibility of the auction 'winner.' DO NOT rent here. There are better storage places to rent from in the area, that are also more secure, and have more restrictive access to not only the gate, but the upstairs indoor u it's, as well.

Honestly, this was one of the easiest sign-up processes I've dealt with. We handled everything…read moreonline and it took maybe a few minutes, no back and forth or confusion. The pricing is what really sold us. With the 50% off for the first two months, it ended up being the best deal we found nearby. Customer service was also helpful when we reached out with questions, which made the whole thing feel even more solid. So far, no complaints. Simple, affordable, and straight to the point.

I recommend this storage place , amazing help in the office, it's fast check in and they do…read moreamazing at explaining everything

I give it a 4 ONLY because of the cost…read more.. Unfortunately as mentioned all storage companies pricing has gone up and I'm having to leave this place. The location is great and always clean, I've never had an issue or incident here. Yvonne has been super helpful and really nice to work with however sadly the cost is way out of my budget. If the price was right I would've definitely stayed.

I went to close my storage unit after having it for 4 years. Dhalia (I apologize if I spelled your…read morename wrong) was just leaving for lunch so I said I would come back later. She told me absolutely not and she assisted me locating my storage (I couldn't remember where it was), and provided me with all of the information I needed in order to close out my unit this weekend. She was so sweet, she even walked me back to my unit because I couldn't remember where it was. If I ever need a storage unit again I will come back here. Thank you Dhalia, you went above and beyond!!