We came back to rent out a small unit here after a few years. This location is still the same, nice, clean and bright. The only thing difference is it has the new manager, Erica, to replace the old one who was also very nice. We had a wonderful experience though just a short time of renting. They gave us a new lock, free of charge, for the one we bought got broken. Erica gave us a tour to our unit, specific instructions and printed out a map (even it came out too small, she kept trying and was very patient) We will definitely come back next time when we need extra space for our things. It's safe here, and we always feel welcomed. Thank you, Erica, have a happy New Year! read more

Erica is the best! She is super attentive to her customers needs and is so friendly. Every time I go to my storage unit, I make sure to go say hi because she really is just the best! She is very friendly and efficient. She also is very knowledgeable on the policies/best practices as well. She was able to answer all the questions I had and offer me more valuable insight. Thank you Erica!!! read more

Chris is an amazing guy, very helpful and informative. He answered all of our questions and concerns. He even took us on a ride on his golf cart to our storage on a very hot summer day. read more

I had an amazing and professional experience while I reserved my storage unit. Chris helped me out so much by providing his professional skills in customer service, friendly, explained step by step every instructions and details about my unit. I definitely recommend this place! Thank you, Chris for making my reservation smooth. read more

This was an unbelievably easy and pleasant experience renting a 20x20 space and it was all because of the hard-to-find customer service provided to my wife and I by Brianna. Customer service, truly good customer service, is a dying commodity nowadays so dealing with Brianna was customer service heaven. From the first day when we first wanted to see the vacant spaces, up until the day we signed the final contract, Brianna was so accommodating and really a pleasure to work with. Seven stars for Brianna if possible!!! read more

Came here to rent a storage unit. Erica, the property manager at this location was very helpful in getting me situated. Overall very pleasant experience. read more

Wow! The online rapid process was so darn convenient. Everything was so easy!! Filled out the forms, paid and immediately got all the information I needed - the access info, where my unit was located, how to get in, hours of access, etc etc. I just went to lock up my unit and pick up my keys. I'm impressed with how clean, well lit and secure the location is! Well done guys!! read more

Bri is super amazing and so Kind!!!! She's super informative and helpful! Good job Bri!

Erica was a great help in getting me the best deal possible . Not only that,but the place is clean. Looks like they just painted. read more

Erica and Allan are the most helpful people in whole world. Erica took time to help me when I was in desperate need.

I had an amazing experience at the Walnut location with the store manager Erica.. From the moment I came in, she greeted me and went out of her way to help me with an issue I had. She went above and beyond to make sure I was taken care of and content with the size of my unit. In this day it's really refreshing to encounter people with such positive attitudes like Erica. She could not have been nicer! She made sure I didn't leave without getting what I wanted and truly made it a great experience. Amazing customer service skills and this place of business should be proud to have her as the manager! read more

I've been renting this storage for about 7 months since my house is renovating. The location is super close that I can easily access to my stuffs whenever needed. The App for opening the gate in and out is super easy to use. The best part is the staffs there are super nice with any questions or any requests. I broke my lock while moving out and they replace my lock for free. I'll definitely come back in the future if I ever need an extra space!! read more

Great experience! Staff is super friendly. What a pleasant to meet the staff here. Super clean and

This company will rip you off! They will get you in with a cheaper promotional rate in the beginning and then they will increase your rate every few months. In just 4 months of renting a unit, they increase my monthly rate by $80 at least. And then in the next 5 months they increased it again. I haven't even been there one year yet and they've made two increases. I bet you come the one year mark, they will increase it again. And when inquiring about it, they say that's the market rate and it's automatically computed at the corporate level through a computerized system. I've never had this amount and frequent increases with any other storage company (PS Storage) in the past years. I've never heard of increasing the rate more than once a year if not once every couple of years. This is worse than renting an apartment. The location is nice and staff is friendly but this company is unprofessional, manipulative, dirty and out for your money. If you lease a car or rent an apartment at a cheaper rate, probably because low demand, then why should the renter be paying for that difference or loss. They should be glad there's a renter in the first place and focus on getting more renters. Then they should focus on keeping their renters especially if they are ones that are good about making prompt payments. Instead, they try to make up for their loss by unrealistically increasing the current renters' rate. If we compare what this company is doing to how real estate works then when you buy a home at a price, and then the market value of the house goes up, then you as the owner will now have to pay the difference in price for the home according to what the increased market value is. How ridiculous does that sound?! This company has a terrible business mentality. I probably won't be staying here too long as there are plenty of comparable storage units out there that are just as safe and won't charge unnecessarily multiple times a year. There are many Extra Storage locations, and they all work the same. I wouldn't recommend this company despite what the ratings/reviews say. Don't say I didn't warn you. Good luck everyone! read more

Extra Space Storage - Just saw this review from 9 years ago! Yup! Looks like they haven't changed one bit! My increase was $80. BEWARE! - Self Storage Near Me - Walnut, California

I was looking around for a safe, clean and friendly storage unit. After looking around I found Extra Storage Space. The reviews didn't lie. Erika working the office was very helpful and gave excellent customer service. Thank you for everything. read more

From the moment we walked in we were greeted by a very helpful and enthusiastic manager Erica. She's very friendly and knowledgeable and accommodating. Definitely worth checking out if near your neighborhood and need some extra space ! -Mac read more

The staff, cleanness, and location was great. I would rent a unit again if I need to in the future.

Great staff they helped me out with everything Thomas and Erica great people ! I definitely recommend this place

I recently got a storage unit from them, the manager erica was very nice and informative. Had a good experience.

Extra space at walnut is the best The mangers there Laurie and Jessie are the best they are very helpful and nice.when I need help Jessie will do his best to accommodate my needs.i rented multiple unites from them and have no problem at all . read more

Great customer service! I loved how fast and informative my visit was. I wasn't too sure how my visit would be, but I'm very satisfied. Definitely would recommend. read more

Excellent service from Laurie and Jesse. Clean office, well maintained driveway, super unit location. Enjoy everything in this place.

Laurie and Jesse are very accommodating place is clean happy with experience ask for them they will help

Clean, great staff (Lori) is super nice and responsive, honest, and near a sheriffs station. Highly recommend.

Thank you Extra Space Storage for Suspending My Account for Only Be Late 6 Days!!! Wow!!! Really!!! 6 days!!!! Terrible Service & Major Injustice... I will be involving The City Mayor, I've already sent emails to the city, state & News Media!!! Good Luck When You're Company Falls Apart!!! read more

Great Customer Service with a genuine smile is what I got each and every time I walked into this branch. THANK YOU LAURIE! The first month here is FREE, and their prices for the following months are competitive. The place is clean, safe and the storage units are accessible every night until 10pm, 7 days a week. No complaints here... read more

I have been a customer for years and have been very satisfied with the service of Laurie, Jesse and the Extra Storage Company.

I would highly recommend this place. Agent was super helpful ! Got to the store facility and was greeted by Lori she was super friendly and help also her husband that works their together with her. It was easy and super fast service in and out quick. read more

Clean, well-kept and great hours. We absolutely love the property managers who are so helpful and always friendly.

We rented a space on Saturday because we need to hold some stuffs temporary until our house renovation finished. Laurie gave us amazing service! She showed us different size of space and made sure we get the right size to meet our needs. She was very pleasant to speak with and patient. She gave us time to look at various storage spaces without rushing and pressuring us. We signed the lease, enrolled in automatic online monthly payment, and was able to moved our stuffs in the same day. Laurie was very thorough in explaining the regulations and conditions of the lease. We highly recommended Laurie and this facility to everyone, it's safe with high security cameras every corners and clean. There's an awesome deal to referring a friend for space. When you refers a friend, you'll save up to $50 on your bill, and your friend will get their first month free! read more

Extra Space Storage - Business card - Self Storage Near Me - Walnut, California

This place is probably the cleanest storage facility I've ever been to. The lady that was there was very nice and showed me around on the little golf cart. They monitor everything so I would feel secure leaving my belongings here. If you do walk in, check their online prices first. They are cheaper online and they will give you that price. Why are they not the same? Who knows. I wish they did a Yelp discount like the other storage facilities near by. read more

The staff is awesome, place looks nice and clean. Very helpful and knowledgeable about the space I needed for my storage needs.

The area is kept clean and well lit at night. Very pleasant and nice agents every time we need assistance.

I love this place especially Laurie who has been so helpful . Keep up d good work I will continue renting my space here because of thier very good customer service especially Laurie read more

Jesse did awesome job showing me storage spaces for my needs and helped me in how to store some of items as well. Very friendly staff and I feel safe leaving my belongings here. Thanks once again! read more

Friendly staff, and place is clean. Great customer service. I like it that one can easily get in and out.

I love this place and the property manager was great very helpful always answered the questions I asked and made sure everything was good and I was comfortable. My parents have been this this place for about 2 years and they have never had any problems so I'm not worried about anything happening. Would recommend to anyone that is looking for extra space for stuff they don't want to have at home!!! read more

Very Pleasant experience for my first time renting a storage. Staff showed me around and answered all my doubts before deciding on which unit to go with. read more

Don't you just hate it when you have just WAY TOO MUCH STUFF? Thank goodness there are facilities such as these storage places to contain all your unnecessary stuff. This facility in particular is one of the better ones. Its closer to home and although there has been a couple of price hikes for the past 2 years that I have been there, I am still pleased with this facility. The overall cleanliness is great here because they have employees that come around to sweep and keep the place tidy. The customer service is great and they are more than willing to answer any questions you may have. The only reason why I gave them 4 stars instead of 5 is because of the price hikes. I was so happy with the set price that they had given me when I first started renting, but as time progressed, the price started to heighten and its just a downer. But for a decent sized storage unit (that I have), I am will to continue. And not to mention the overall surroundings and customer service. I just wish the price stayed the way it was... A girl can dream, can't she? read more

F*ck this place! I rent a 10x10. After 3 months they raise the price 20$ more per month or so, then after 9 months they raise the price again, I highly recommend not using this company. AND The unit close to mine it seems there's a guy living inside his unit. I mentioned it to them and they didn't seem to care. read more