Angel was very helpful to me today. I really appreciate the effort that he put into assisting me…read morewith my long term account. I was very impressed with the improvement in terms of customer service in comparison to last year. Thank you so much, Angel!

Honestly, if I could give 0 stars, I would…read more This place is a mess. Terrible hours, especially during the week. Weird tech issues like only being able to use certain elevators. Nonexistent customer service or help. Let's start with the hours. They close at 6pm. For someone who works until 5 and has to make the drive to the location, that leaves very little time to get anything done. If you happen to be even a minute late, you better hope you get lucky and find someone. The elevators are also old and creaky. You're limited to being able to use only a single elevator, so if the other elevator comes down, you get to restart the process of calling an elevator and hoping the right one shows up. And talking about the personnel. I've been renting here since July and have yet to see an actual worker here. Public Storage's app uses your phone's bluetooth to gain access to the facility. Wouldn't it be great to let someone on site even after hours (within reason), since you're getting them to log in and know exactly who is coming in and out? You know, like others do? I was pretty desperate looking for somewhere near my new home and found this place. Pretty full of regret now, and even though I'm not ready to empty it, I'm half tempted to take a day and pull everything out. Paying way too much and getting way too little here. Oh, also got a notice of an increase in cost - making this even less worth the service being provided. For a company that's providing a service, they sure aren't service oriented, are they?

I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

I was looking for climate controlled storage for all my worldly possessions after selling my home…read more My communication with Angie at AAA Quality Storage was spot on! She texted me immediately whenever I had questions and the initial offer for first 3 months was a nice incentive. When I got to the office and met Angie and Susanna, I was met with big smiles, friendly and efficient help getting my new storage unit, and Angie took me on a walk-thru to see where it was, and I was glad to see it was clean and the temperature was mid 70's inside while it was a toasty mid 90's outside! My unit is on the second floor and they have a large freight elevator so no stairs! Yay! Security seems very good, and it is easy to get to the location on city streets. I highly recommend AAA Quality Storage.

The site manager was amazing. Very helpful and patient. Enjoyed the experience we had. She made us…read morefeel important. Excellent customer service. Great price for The size.

Adrienne gave such great service that I couldn't have asked for better. The rates were great. He…read moreresponded to my phone call within minutes. Two thumbs way up.

I needed a storage unit nearby and found this facility. When I called, Ariana answered and was…read moreincredibly helpful. She knew all the details about the property and took the time to address all my questions. Her customer service was outstanding, making the whole process easy. The facility is also very clean and secure. Definitely recommend checking this place out!

Spoke to Manager Nick in regards to Monthly due payment not…read moreonly is he rude hes very insensitive. Not personal whatsoever and seems like he don't care about anything other than collecting a check. I asked to speak to someone in charge of him and he gave me phone number that routed back to him . So many others have complained about this idiot i do not understand why hes still working there . Hes careless and needs to work on his customers service and needs training . I will be speaking to corporate this manager is horrible.

We needed a truck for some pick up and deliveries and my wife was told that they did not have any…read more10' trucks so we got the 14' truck. While we were there waiting to sign up for the truck I hear them tell the person next to us that they only had 10' trucks left. My wife did the leg work to communicate with U-Haul so I don't know exactly what was said but I will say this, the price difference between what we paid and what is up on the wall price board [as well as online] are nowhere near the same. I will have to rent the truck next time to see just what the heck happened.

Scam fraud location Amanda has horrible service be sure to look all your paper work for storage…read moreunit location and do not setup autopay here too they charge you in advance for next month,

We came back to rent out a small unit here after a few years. This location is still the same,…read morenice, clean and bright. The only thing difference is it has the new manager, Erica, to replace the old one who was also very nice. We had a wonderful experience though just a short time of renting. They gave us a new lock, free of charge, for the one we bought got broken. Erica gave us a tour to our unit, specific instructions and printed out a map (even it came out too small, she kept trying and was very patient) We will definitely come back next time when we need extra space for our things. It's safe here, and we always feel welcomed. Thank you, Erica, have a happy New Year!

Erica is the best! She is super attentive to her customers needs and is so friendly. Every time I…read morego to my storage unit, I make sure to go say hi because she really is just the best! She is very friendly and efficient. She also is very knowledgeable on the policies/best practices as well. She was able to answer all the questions I had and offer me more valuable insight. Thank you Erica!!!

Large Driveways Massive Units…read more Amazing Owners and Managers Great Prices And High Security! Highly Recommend!!

never thought I'd leave a 5-star review for a storage unit, but Westward Storage has earned it…read moreeasily. From the moment I arrived, I could tell this place was different. The entire facility is spotless and well-maintained. You can tell the team takes pride in every detail from the clean grounds to the secure, well-lit units. And speaking of the team everyone here goes above and beyond. They're warm, professional, and genuinely helpful. Every interaction feels like you're being taken care of, not just processed through a system. Now here's the tip I give everyone: Go for one of the units with a Keyless Smart Lock. You can access your unit with your phone--no keys, no codes, no hassle. It's super convenient and adds an extra layer of security. Once you've used it, you won't want to go back. Prices are fair, access is easy, and the location is perfect if you're near Walnut, Diamond Bar, or Pomona. I've already recommended Westward Storage to close friends and family and I'll keep doing it. If you care about clean, secure, and stress-free storage, this is the only place to go. They are the best self-storage park in Pomona and the surrounding cities. Cal Poly Pomona student friendly too.

I went to close my storage unit after having it for 4 years. Dhalia (I apologize if I spelled your…read morename wrong) was just leaving for lunch so I said I would come back later. She told me absolutely not and she assisted me locating my storage (I couldn't remember where it was), and provided me with all of the information I needed in order to close out my unit this weekend. She was so sweet, she even walked me back to my unit because I couldn't remember where it was. If I ever need a storage unit again I will come back here. Thank you Dhalia, you went above and beyond!!

DONT STORE YOUR ITEMS AT CUBESMART self storage 301 Lemon Creek Dr Walnut, CA 91789…read more Storage Units get burglarized and the famale employee who claims to be the manager but doesn't have a name is very rude unprofessional and lacks common decency. Shame on CubeSmart for hiring such manager. Where is Bob the manager and the amazing friendly and professional staff that we worked with! Please hire bette!

Wonderful location, late access hours, always clean and well kept. Service was always friendly!read more

I rented here and even though they give you that move in discount , they try to find a way to get…read morethat money back . Manager Redd- is a Crook Tried to charge me $200 because the toilet wouldn't flush and there was no toilettes available to us. That's the same amount of discount I got when I moved in $200 I moved in and asked the office to look at the space above that isn't fully caged in . And Redd got mad at me for asking that of him to move me or secure my storage unit that no one next to me can climb into my unit . They did nothing about it , and 1st chance they got told me I had to move out and they don't have to tell me a reason why . I don't violate anything , store illegal items, live there or have anything living or poison in my unit , they cancelled me and only gave me 13 days to move out . I'm seeking legal advice because this was wrong and inconvenience for me to do . I paid on time every month but this manager had it out for me . He wanted to charge me $200 because the toilet wouldn't flush in the building and there was no toilet paper to use I closed the door so no one used the unit I was in there 2 minutes but he claimed I made a mess in the bathroom In 2 minutes time . No paper no trash mirrors not broke but wanted $200 from me ?? For what ? It's not my fault your toilet didn't flush when I urinated inside the toilet bowl . And couldn't flush it .

Stored my things here for over a year due to a move and not having enough space at my new place…read more Staff were friendly, price was decent for the storage unit. I like how they have gate/door access through their app as it makes it convenient getting in the place. I noticed after a few months there were a lot of rodent droppings and urine stains on my stuff when I would go to pick up something. I let the front office know and they said they are aware and they could put traps in my storage unit if I wanted. I would have had dead rodents in my storage unit, didn't really want that, so I guess I need to deal with the rodents making a mess. They also raised the rent on me "just because". An okay place to store your things if you don't mind rodents pissing and pooing and chewing up your things.

This is my go to place when it comes to needing a storage! Candice is my go to when i need anything…read moreshes so nice and has no problem helping if needed! If the store manager john isn't around shes the next best if and whatever you may need! Shes awesome!