We came back to rent out a small unit here after a few years. This location is still the same,…read morenice, clean and bright. The only thing difference is it has the new manager, Erica, to replace the old one who was also very nice. We had a wonderful experience though just a short time of renting. They gave us a new lock, free of charge, for the one we bought got broken. Erica gave us a tour to our unit, specific instructions and printed out a map (even it came out too small, she kept trying and was very patient) We will definitely come back next time when we need extra space for our things. It's safe here, and we always feel welcomed. Thank you, Erica, have a happy New Year!

Erica is the best! She is super attentive to her customers needs and is so friendly. Every time I…read morego to my storage unit, I make sure to go say hi because she really is just the best! She is very friendly and efficient. She also is very knowledgeable on the policies/best practices as well. She was able to answer all the questions I had and offer me more valuable insight. Thank you Erica!!!

I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

I was looking for climate controlled storage for all my worldly possessions after selling my home…read more My communication with Angie at AAA Quality Storage was spot on! She texted me immediately whenever I had questions and the initial offer for first 3 months was a nice incentive. When I got to the office and met Angie and Susanna, I was met with big smiles, friendly and efficient help getting my new storage unit, and Angie took me on a walk-thru to see where it was, and I was glad to see it was clean and the temperature was mid 70's inside while it was a toasty mid 90's outside! My unit is on the second floor and they have a large freight elevator so no stairs! Yay! Security seems very good, and it is easy to get to the location on city streets. I highly recommend AAA Quality Storage.

I went to close my storage unit after having it for 4 years. Dhalia (I apologize if I spelled your…read morename wrong) was just leaving for lunch so I said I would come back later. She told me absolutely not and she assisted me locating my storage (I couldn't remember where it was), and provided me with all of the information I needed in order to close out my unit this weekend. She was so sweet, she even walked me back to my unit because I couldn't remember where it was. If I ever need a storage unit again I will come back here. Thank you Dhalia, you went above and beyond!!

DONT STORE YOUR ITEMS AT CUBESMART self storage 301 Lemon Creek Dr Walnut, CA 91789…read more Storage Units get burglarized and the famale employee who claims to be the manager but doesn't have a name is very rude unprofessional and lacks common decency. Shame on CubeSmart for hiring such manager. Where is Bob the manager and the amazing friendly and professional staff that we worked with! Please hire bette!

I am extremely pleased to review this storage location. Akime (hope I spelled it correctly) and her…read moreDistrict Manager took excellent care of me. Akime to excellent care of me at check in. Friendly and went above and beyond to satisfy my needs. I highly recommend renting storage at this location. Looks safe and in nice area. Clean location and easy in and out. Thanks Terry

We were told this location was climate-controlled, but it's not. The first day was horrible. After…read morea 12-hour out-of-state drive and under a time crunch since they close at 9 PM, we were delayed an hour because we weren't given the access code to the second floor and couldn't reach anyone by phone. Thankfully, another customer came by and helped us. The second floor is hot and has no ventilation. On top of that, we realized we were assigned the unit at the very end--so make sure to confirm which unit you're getting, because there is only ONE access door. So imagine having to walk and push your cart from one end to the other multiple times. They're quick to call and answer when it's bill-related, though.

Stored my things here for over a year due to a move and not having enough space at my new place…read more Staff were friendly, price was decent for the storage unit. I like how they have gate/door access through their app as it makes it convenient getting in the place. I noticed after a few months there were a lot of rodent droppings and urine stains on my stuff when I would go to pick up something. I let the front office know and they said they are aware and they could put traps in my storage unit if I wanted. I would have had dead rodents in my storage unit, didn't really want that, so I guess I need to deal with the rodents making a mess. They also raised the rent on me "just because". An okay place to store your things if you don't mind rodents pissing and pooing and chewing up your things.

This is my go to place when it comes to needing a storage! Candice is my go to when i need anything…read moreshes so nice and has no problem helping if needed! If the store manager john isn't around shes the next best if and whatever you may need! Shes awesome!

I asked to find out about leasing warehouse plus office space. They were very slow to respond and…read moreonce responded even slower to follow up. Never received the price sheet or the contract.

Excellent professional staff. Great service and caring team. Easy communication. Would 100%…read morerecommend.

Another subpar experience with Cubesmart. I called to simply ask them to remove the $15 late fee…read morethey added to my bill being late a few days BECAUSE when I initially tried to pay online, their system was down. I left town and forgot to pay and simply asked them for grace and remove the late fee as this was my first time being late (and they had a technical error). NOPE, nothing they can do. I called their customer service office, called the office of my unit and both couldn't do a thing. I get it... they have us by the _ _ _ _ _ and they do NOT care. They referred me again to Greg Carr was merciless at our last encounter, so hard pass. BEWARE, the reason they have an unbelievable customer satisfaction rating is because they offer you a free lock when you open an account and give them a five star rating. They buy their reviews. At least this will expedite my closing this storage unit. I've used a few storage companies over my lifetime and Cubesmart is by far the WORST.

The staff is friendly & helpful. Easy to access & the process to rent was quick. It was so nice to…read moresee a face and speak directly with a person instead of scan a code or call a number just to leave a message & hope somene calls you back.

Do not rent here. Worst place, horrible management. I was twenty four days late on my payment when…read morethey sold my belongings in auction. They never once tried reaching out to me for the payment or to inform me that the unit was going to be auctioned off. Thousands of dollars worth of stuff along with priceless sentimental items are now lost. I asked if they could either reach out to the person who bought the unit or provide me the information and was told "no, you should have paid on time". I've been a customer since 2023 always paid on time with autopay, except recently I had fraud on my account so I had to have a new one opened and forgot to set it back up with cubesmart. 24 days late that's all it took. Screw this place

Just wanted to leave a little note. Yvonne at the lemon Creek Walnut, California location, has…read morealways been very helpful and attended to my needs quickly regarding my storage unit and any other questions I've ever had. I give her five stars

Perfect location, just right next to my office, And a super…read morenice girl with blue eye called Jassica provides any info you need, friendly n patiently.

....someone broken into our unit! through those flimsy fish link ceiling...and they left their…read moreladder as if theyre not done ransacking the unit. Dueing this covid19 emergency..thieves are taking advantage on the vulnerabilty of people staying home to prey on this type or remote properties unguarded..CCTV on this location are useless.

Angel was very helpful to me today. I really appreciate the effort that he put into assisting me…read morewith my long term account. I was very impressed with the improvement in terms of customer service in comparison to last year. Thank you so much, Angel!

Honestly, if I could give 0 stars, I would…read more This place is a mess. Terrible hours, especially during the week. Weird tech issues like only being able to use certain elevators. Nonexistent customer service or help. Let's start with the hours. They close at 6pm. For someone who works until 5 and has to make the drive to the location, that leaves very little time to get anything done. If you happen to be even a minute late, you better hope you get lucky and find someone. The elevators are also old and creaky. You're limited to being able to use only a single elevator, so if the other elevator comes down, you get to restart the process of calling an elevator and hoping the right one shows up. And talking about the personnel. I've been renting here since July and have yet to see an actual worker here. Public Storage's app uses your phone's bluetooth to gain access to the facility. Wouldn't it be great to let someone on site even after hours (within reason), since you're getting them to log in and know exactly who is coming in and out? You know, like others do? I was pretty desperate looking for somewhere near my new home and found this place. Pretty full of regret now, and even though I'm not ready to empty it, I'm half tempted to take a day and pull everything out. Paying way too much and getting way too little here. Oh, also got a notice of an increase in cost - making this even less worth the service being provided. For a company that's providing a service, they sure aren't service oriented, are they?