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CubeSmart Self Storage

4.3 (59 reviews)
Closed 9:30 am - 6:00 pm
Updated a few days ago

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This is how the boxes that didn't get stolen will likely look like.

First I should say that the frontline staff (person) at least at this location was friendly and helpful in all my interactions with them; and I fully understand that the specific limitations to support or help were placed on them by corporate. That said, here is my experience with CubeSmart: I rented a large storage unit from CubeSmart to keep all my 'things' safe while being out of the country for work.  Move in was pretty straight forward (initially I was given a unit that was 2 feet shorter than advertised) but the issue was resolved relatively quickly. Twelve days after I moved in I got a call that my unit was broken into, at that time I was 6000 miles away.   I asked what happened; I was told that someone had broken into my unit (only my unit) the night before. That they tempered with the gate keypad (look) and then proceeded to break both of the circular looks I had on my unit; of which one I HAD to purchase from CubeSmart.   To be clear, nobody except myself, knew where I got my storage, or what was in it. (All my furniture, technology, a motorcycle and car). I was told the vehicle are still there but the person that called me was not 'allowed' to tell me more or if the vehicles were damaged. Also, was told that CubeSmart would not file a police report despite the fact that they keypad of their gate apparently was also compromised in this burglary!   "There would only be an internal incident report" ... that was it.  When I asked if someone could maybe send me pictures or a video it took some back and forth until finally they agreed if I signed and NOTARIZED a form which felt like I sign away my first born - but what options did I have?! Again, I was 6000 miles away and all I wanted is to know how "bad" it all was. So I eventually got some picture, they were taken from the door, no video was allowed, so what I got showed very little, most of the 'action' happened in the back of the unit where all my boxes and furniture was. But better than nothing I guess. Also there was (is) video footage of the break in (security cams) ... and NO I would not be allowed to see it, and the company would only keep the footage for 3 months before deleting it.   [Jumping ahead CubeSmart was not even willing to give the video footage to the insurance companies] - Which leaves me to ask: "WHAT ARE THEY TRYING TO HIDE?"   Wouldn't it be in their interest to try everything to support one of their customers and take any chance however small to identify the individual that burglarized them and one of their customers (me)??  I had to option, I had to fly back to the US JUST so I could file a police report, and obviously also get the few remaining things the burglars left into safe and secure storage this time.   As I was waiting for the officer to come to take the police report I met another CubeSmart customer; standing outside their unit ALSO waiting for an officer to file a claim. (Their story was very similar to mine, maybe even a bit worse).  After this experience I personally will NEVER use CubeSmart again, ANY CubeSmart location! ... because as willing to help the frontline staff may be, their executives and corporate offices will not allow them, nor does corporate seem to care about the safety of the property in their facilities!   So you decide if the few dollars you MAY safe using CubeSmart is worth the risk having to spend thousands to deal with the results of their negligence and loss of property / memories that you may never be able to recover again!  The photo is of how the boxes that didn't get stolen will likely look like, I guess they didn't like dishes or underwear?!

Our awesome storage place provides convenience and such a deal!!!!! Great for senior!

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7 months ago

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5 months ago

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1 year ago

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1 year ago

Staff is always professional and knowledgeable. Property always looks great well maintained.

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4 years ago

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4 years ago

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John L.

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3 years ago

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2 years ago

Great customer service, the guys there were great! Clean facility, secure and easy paperwork. 10 out of 10 Thanks!

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3 years ago

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3 years ago

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4 years ago

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7 years ago

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8 years ago

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7 years ago

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4 years ago

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Nick R.

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5 years ago

Really friendly staff, went out of their way to make the process as easy as possible.

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7 years ago

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7 years ago

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5 years ago

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7 years ago

Natalie has been extremely helpful. Location is great. Very clean and spacious. Highly recommended.

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9 years ago

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7 years ago

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5 years ago

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13 years ago

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8 years ago

Easy to access - clean facility - friendly staff - would recommend highly if you're in the DBAR neighborhood and need storage!!

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8 years ago

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7 years ago

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9 years ago

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8 years ago

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11 years ago

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7 years ago

Awesome staff with great accommodations. Easy access when you need to get in or out . Highly recommend this place.

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8 years ago

Natalie was so helpful and so patient in working with us on our storage. She's great!

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4 years ago

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8 years ago

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10 years ago

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8 years ago

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7 years ago

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8 years ago

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7 years ago

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Ask the Community - CubeSmart Self Storage

Review Highlights - CubeSmart Self Storage

The staff at cube smart, are sooo nice the units are always well maintained n they have great customer service .

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CubeSmart Self Storage - selfstorage - Updated May 2026

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