I cannot say enough good things about Trek Movers, and in particular, Roman, who was the Foreman and true hero of our move. We entrusted Trek Movers with both our local move and a cross-country trek to Tennessee, and the experience exceeded all our expectations.
Right from the outset, the entire Trek team kept us thoroughly informed at every juncture, ensuring that our needs and expectations were perfectly aligned. This was no small feat, given the complexity of our move - a 5-bedroom, 5,000 sq ft home, and two storage units divvied up into two separate moves, scheduled two days apart. The first was a local move from Sherman Oaks to Los Angeles with a competitive Flat Rate cost. The second involved transporting everything else to our second home in Tennessee. The Trek Moving quote came back significantly higher - BUT what we didn't know is that almost every other popular or even highly rated moving company that does long-distance moves, COMBINES deliveries with other homes and or other moving companies, which is why the cost from other companies is significantly less! The more reviews I read for other companies and researched as well with the BBB - the combined deliveries almost always lead to damages, missing items and delays. The thought of all of our personal belongings possibly being offloaded and reloaded again in some other location was worth spending more money to 100% know that with Trek we would have our own dedicated Truck and Foreman who would personally pack, manage, and be at the final destination to deliver our belongings exactly as we last saw them (with no brokers, no combined or shared trucks or any added fees).
The Los Angeles local move went perfectly. Upon arriving, Roman, our Foreman introduced himself and his team. Roman was not only the Foreman but a true leader, upholding an expected level of performance amongst his crew. He kept his team driven and motivated with positive reinforcement and encouragement, ensuring that everyone worked together seamlessly. What truly set Roman apart is his exceptional manners and thoughtfulness. Whenever he noticed me or any members of my family trying to move something on our own, he immediately stepped in to lend a hand. It's rare to find such genuine care and assistance in any service industry today.
As for the second leg of our journey, the cross-country move from Sherman Oaks to Tennessee, Roman once again orchestrated the process with meticulous care and communication. He left no room for doubt, ensuring we were well-informed about his plans, his expected arrival time, the anticipated loading duration, and the progress of his journey across the United States. In a testament to his dedication and reliability, Roman not only met his estimated arrival time but also pleasantly surprised us by arriving earlier than expected. The confidence instilled by this level of communication, planning, and execution made the entire move far less stressful than we could have ever imagined.
All of the Trek movers handled each item with care and respect and made sure that they properly safeguarded all and any delicate items by properly wrapping and protecting them. The slightly higher cost of Trek Movers, which initially caused us to have some level of hesitation in our decision-making process, was immediately justified by the confidence that our possessions would arrive in Tennessee exactly as they left our previous home.
Upon delivery, Roman continued to impress us. He meticulously reassembled all our furniture, leaving it in perfect condition. He took the time to ensure that every single box and item was placed exactly where we wanted it, going the extra mile to ensure our satisfaction. Not only did Roman provide exceptional service, but he also left no trace of a mess behind. He cleaned up all the wrapping materials and empty boxes, leaving our new home clutter-free and ready for us to settle in.
In today's world, it's rare to come across someone with Roman's work ethic. His honesty, dignity, chivalry, and pride in his work truly set him apart. I cannot recommend Trek Movers highly enough, and if you have the opportunity, I wholeheartedly suggest requesting Roman as your Foreman. His commitment to your move will make the entire process far less stressful and anxiety-inducing than you could ever anticipate.
Trek Movers earned my trust and my enthusiastic recommendation. Thank you, Trek Movers, and thank you, Roman! read more