Another subpar experience with Cubesmart. I called to simply ask them to remove the $15 late fee…read morethey added to my bill being late a few days BECAUSE when I initially tried to pay online, their system was down. I left town and forgot to pay and simply asked them for grace and remove the late fee as this was my first time being late (and they had a technical error). NOPE, nothing they can do. I called their customer service office, called the office of my unit and both couldn't do a thing. I get it... they have us by the _ _ _ _ _ and they do NOT care. They referred me again to Greg Carr was merciless at our last encounter, so hard pass. BEWARE, the reason they have an unbelievable customer satisfaction rating is because they offer you a free lock when you open an account and give them a five star rating. They buy their reviews. At least this will expedite my closing this storage unit. I've used a few storage companies over my lifetime and Cubesmart is by far the WORST.

The staff is friendly & helpful. Easy to access & the process to rent was quick. It was so nice to…read moresee a face and speak directly with a person instead of scan a code or call a number just to leave a message & hope somene calls you back.

We were told this location was climate-controlled, but it's not. The first day was horrible. After…read morea 12-hour out-of-state drive and under a time crunch since they close at 9 PM, we were delayed an hour because we weren't given the access code to the second floor and couldn't reach anyone by phone. Thankfully, another customer came by and helped us. The second floor is hot and has no ventilation. On top of that, we realized we were assigned the unit at the very end--so make sure to confirm which unit you're getting, because there is only ONE access door. So imagine having to walk and push your cart from one end to the other multiple times. They're quick to call and answer when it's bill-related, though.

If I could give zero stars, I would. My family had several units there, since before it was Public…read moreStorage, and we had no problems. As soon as PS bought the facility, we had nothing BUT problems. Our units were robbed continuously, and management (on-site and district), refused to help. When they would find our u it's "unsecure," not only would they NOT contact us immediately, but they put on THEIR locks, and refused to remove them, when we had new locks in hand. This gave them ample opportunity to continue to rob our units. The other complaint is the constant raising of the rent, with absolutely NO JUSTIFICATION, to do so, (no upstairs ventilation, stairwells filled with spider webs and dust), except to price the unit's out beyond affordability, so they could "auction" whatever items remained. The auction house they used to finally empty my family's units were rigged so that the storage personnel would gladly pilfering through whatever was left, before selling it for ridiculous fees, and then having the audacity to try to charge US, for the cleaning g fees, when it's the responsibility of the auction 'winner.' DO NOT rent here. There are better storage places to rent from in the area, that are also more secure, and have more restrictive access to not only the gate, but the upstairs indoor u it's, as well.

We used this self-storage facility for about four months as we prepared for and completed a move to…read morea new house. The staff were friendly and helpful and the facility was clean and secure. The space that we leased was easily accessible and clean. The access procedures gave me confidence that our belongings were safe and secure, but still available for easy access. I will definitely keep them in mind if we need storage space again in the future.

Fast and easy, got the keys for a unit 5x5 the same day and George was really friendly and helpful.read more

Erica is the best! She is super attentive to her customers needs and is so friendly. Every time I…read morego to my storage unit, I make sure to go say hi because she really is just the best! She is very friendly and efficient. She also is very knowledgeable on the policies/best practices as well. She was able to answer all the questions I had and offer me more valuable insight. Thank you Erica!!!

Chris is an amazing guy, very helpful and informative. He answered all of our questions and…read moreconcerns. He even took us on a ride on his golf cart to our storage on a very hot summer day.

never thought I'd leave a 5-star review for a storage unit, but Westward Storage has earned it…read moreeasily. From the moment I arrived, I could tell this place was different. The entire facility is spotless and well-maintained. You can tell the team takes pride in every detail from the clean grounds to the secure, well-lit units. And speaking of the team everyone here goes above and beyond. They're warm, professional, and genuinely helpful. Every interaction feels like you're being taken care of, not just processed through a system. Now here's the tip I give everyone: Go for one of the units with a Keyless Smart Lock. You can access your unit with your phone--no keys, no codes, no hassle. It's super convenient and adds an extra layer of security. Once you've used it, you won't want to go back. Prices are fair, access is easy, and the location is perfect if you're near Walnut, Diamond Bar, or Pomona. I've already recommended Westward Storage to close friends and family and I'll keep doing it. If you care about clean, secure, and stress-free storage, this is the only place to go. They are the best self-storage park in Pomona and the surrounding cities. Cal Poly Pomona student friendly too.

Good rates, nice people and great security. Coffee and treats in the office for everyone who comes…read morein.

Stored my things here for over a year due to a move and not having enough space at my new place…read more Staff were friendly, price was decent for the storage unit. I like how they have gate/door access through their app as it makes it convenient getting in the place. I noticed after a few months there were a lot of rodent droppings and urine stains on my stuff when I would go to pick up something. I let the front office know and they said they are aware and they could put traps in my storage unit if I wanted. I would have had dead rodents in my storage unit, didn't really want that, so I guess I need to deal with the rodents making a mess. They also raised the rent on me "just because". An okay place to store your things if you don't mind rodents pissing and pooing and chewing up your things.

This is my go to place when it comes to needing a storage! Candice is my go to when i need anything…read moreshes so nice and has no problem helping if needed! If the store manager john isn't around shes the next best if and whatever you may need! Shes awesome!

I asked to find out about leasing warehouse plus office space. They were very slow to respond and…read moreonce responded even slower to follow up. Never received the price sheet or the contract.

Excellent professional staff. Great service and caring team. Easy communication. Would 100%…read morerecommend.

I went to close my storage unit after having it for 4 years. Dhalia (I apologize if I spelled your…read morename wrong) was just leaving for lunch so I said I would come back later. She told me absolutely not and she assisted me locating my storage (I couldn't remember where it was), and provided me with all of the information I needed in order to close out my unit this weekend. She was so sweet, she even walked me back to my unit because I couldn't remember where it was. If I ever need a storage unit again I will come back here. Thank you Dhalia, you went above and beyond!!

DONT STORE YOUR ITEMS AT CUBESMART self storage 301 Lemon Creek Dr Walnut, CA 91789…read more Storage Units get burglarized and the famale employee who claims to be the manager but doesn't have a name is very rude unprofessional and lacks common decency. Shame on CubeSmart for hiring such manager. Where is Bob the manager and the amazing friendly and professional staff that we worked with! Please hire bette!