Stored my things here for over a year due to a move and not having enough space at my new place. Staff were friendly, price was decent for the storage unit. I like how they have gate/door access through their app as it makes it convenient getting in the place. I noticed after a few months there were a lot of rodent droppings and urine stains on my stuff when I would go to pick up something. I let the front office know and they said they are aware and they could put traps in my storage unit if I wanted. I would have had dead rodents in my storage unit, didn't really want that, so I guess I need to deal with the rodents making a mess. They also raised the rent on me "just because". An okay place to store your things if you don't mind rodents pissing and pooing and chewing up your things. read more

This is my go to place when it comes to needing a storage! Candice is my go to when i need anything shes so nice and has no problem helping if needed! If the store manager john isn't around shes the next best if and whatever you may need! Shes awesome! read more

Had a small unit for a year.I needed more space, so I asked management.What do you have?They gave me a 10 by 10 they asked me, what are you storing?So I told them all my construction equipment. Month and a half later, all my stuff was stolen. District manager wasn't told management, reviewed the video and I was told, we suspect somebody we have a suspicion of someone. Well, suspicion is not a crime. There is no physical signs of anybody breaking in. They had a key it was a inside job no one has contacted me back waiting for the district manager to call me, but it's been 2 days nothing i'm working with the detective and this will be resolved. I will not stop until the thiefs. Get what's coming to them jail? Inside job do not rent from them read more

Day one customer service has been top notch. I stayed with this company for only half a year due to moving and can't say enough great things. The day I ended leaving I unfortunately lost my lock key and they had no problem cutting my lock for me so that I could retrieve my existing items for the clean out . Initially, I had come to the specific extra space storage due to the yelp reviews, and they didn't let me down . Hopefully you find them as awesome as I did. John at the front desk rocks. read more

John, the manager at the Walnut location is excellent. He and the rest of the crew have always been friendly & professional. I just finished moving my stuff out of Walnut. I got rid of stuff that I no longer needed, and I'm keeping the things I really want at their Norwalk location, which is closer to home. The staff there are wonderful, too--no surprise. And it'll be easier for me to go thru my mother's belongings (God bless her beautiful soul) in their temperature controlled storage facility, now that the weather is getting warmer. Their premises are always kept clean, and easy access to their restrooms are convenient during and after office hours. Why go anywhere else for your short-term storage needs. Out of all the storage companies I've used over the years, Extra Space Storage is the best! -Elizabeth C, Lakewood, CA read more

I received an exception customer service experience once I entered the office! John was very helpful in many ways when answering the question we both had and made us feel very comfortable with transaction of obtaining another storage unit for my belongings. Both John and Chris deserve both five stars in my opinion with our superior customer and commitment. I highly recommended this as your new storage location for the future! read more

John, the manager is excellent. The day I got there with a Uhaul and realized I needed a bigger unit, he was able to get me in a larger unit the same-day. He super helpful and friendly. Why pay for a $200 unit from other storage sites when you can go to Extra Space for a way more affordable price and for the same size. Top notch customer service! read more

Beware! Your stuff will get stolen from here. They will go through your stuff and steal all your expensive and new products. Even when the lock is supposed to be new. They open the wall to access your unit. I contacted the manager and they tell you to put a claim in. Hassle to get police report and runaround. Claim will cover only minimum. I would suggest leave all your expensive stuff with a friends or family. This place is full of thieves. I spoke to the sheriff and they said this place have a lot of break in. I lost over $7000 worth of stuff. I hope who ever took it , probably inside job. Hope you're never succeed in life. Stay away from this place or just have all your big stuff and make sure you keep counts on what you have. read more

We needed a storage space asap and John was very helpful in assisting us on getting this completed. The place is very clean and the location is very convenient. read more

Good place to rent. Safe, have upgraded security features. Most units need code to enter. Flat bed cart always available. Close to freeway. John is very nice, friendly and always available to help read more

Very happy with our storage space. Friendly and helpful staff. John very good with answering questions and premises very clean.

Representative Chris was very helpful with my experience here at Extra Space. If I ever need a storage unit again I'll definitely be coming back read more

Neat place, affordable and the staff very helpful ( Jon B. ). And yes I will definitely recommend this place.

Their motto is first month is free!! Of course coz all my stuff also gone. Can't believe they don't have cameras inside the hall. Please be careful ppl, put at least 10 locks!! Unfortunately you didn't give me the contact name to talk to so when I tried to call and I explained to hiimwhat happened he was confused. Is this some kind of generic reply form bots when you guys receive a bad review? read more

Extra Space Storage - Empty storage after we found out someone took the whole things in there!! - Self Storage Near Me - Walnut, California

Bianca is was very helpful and great in fixing some errors that company had did. I almost left from there but she was a great help and decided to stay. read more

Assistant manager Jeremy is attentive and helpful. Definitely customer service mindset. He was able to get my unit asap and didn't push to hard on a sale which I appreciated. Many times these reps can be pushy and he wasn't. He had a good inviting energy and still made it happen! read more

I recommend this Extra Space Storage location. John helped me get a storage space at the last minute with no hassle and very low price. I was able to move in same day and process was smooth. I'm a very busy person so loved the quick response and Information. John is the best. Plus, this location is clean and super convenient. read more

Extra Space Storage - Storage space I placed my fitness equipment. - Self Storage Near Me - Walnut, California

Allan was great! Took care of everything I needed in getting my new unit. Very courteous and on top of things! Thank you for all your assistance. And thank you, John. You have always been a great help! Space is clean! read more

Overall EXCELLENT service, pricing, and location. Courteous staff. 100% recommend. Easy freeway access. read more

******* PLEASE BEWARE OF THEFT PROBLEM ****** Please don't not store your items at this facility. It was brought to our attention that this place has been broken into on a regular. Today we have been called in to be told that our unit was broken into. I can't believe the amount of time they had to not just force entry into several unit but the amount of time they had to go through each and every box. Speaking to them the have told us this has been going on for sometime and they haven't upgraded security or done anything to prevent this from happening. Please Avoid the trouble and pain you will be put through if your dare place your belongings at this place. Please beware of this issue and don't make the same decisions we did. This is posted to alarm everyone of this issue they are having. read more

If I could give this location less then a one star, I would. The new manager is very unprofessional and is not good with conflict resolution. I did not have any problems until the new Mgr started working there 4 months ago. He doesn't treat the customer, like a customer. I had too, contact the Corporate office in order to resolve the issue. And he tried to interfere with that process as well. Again, very unprofessional and demonstrated no customer relations skills. read more

My husband's entire experience from moving in to moving out has been the best. Jonathan Thompson was professional and helpful

John - the local manager is wonderful and accommodating! He took care of us over the past 6 months. Initial setup was easy and flawless, he runs a tight ship and his staff are friendly as well. He help prorate our unit to give us an extra couple of days to allow our movers to schedule the move out! Highly recommended. Just call before you arrive so they can take care of you read more

The set up process was made easy. Took less than 10 minutes. Hope the move in takes the same amount of time

We used this location for storing my late mother's things. We were beyond lucky to get to work with John who was nothing but kind, helpful, and consistently reliable the entire time we had the unit. They just upgraded the doors, and it was so nice to have a great unit super close. Highly recommend!!! read more

Facility was clean and staff was very friendly and helpful highly recommended to anybody looking for a storage unit in walnut. And the price was right for tha units as well. read more

Please make sure to BUY INSURANCE if you want to put your stuff in this place! That's the sales representative woman said in the front office I remember before we rent this place! Then, after 9 months, she's right! All our stuffs are gone! Wohooo! read more

The service at this location has been nothing but the BEST to me. The manager John and ALL his staff are completely helpful, and carry such a great attitude. They have never gave me a problem. On top of the GREAT customer service. This location is very clean and uphold great security to all my items. Please don't hesitate to do business at this location. Thank You to the TEAM! read more

I called in the morning and by an hour i had a unit. It was clean and ready to use. I love their communication style to their clients. If highly recommended Extra space storage. read more

This place is very clean and although prices are a wee bit high (I may be in a storage that's too big for our needs once we clean it out) the people and customer service are great. We are on a slightly slanted slope but it's cool. Things are kept clean and that's all that matters. Thank you ES storage. read more

I have had my "extra" things in storage for FAR too long. But it rarely bothers me to spend the money because of Anita. She is very professional and helpful every step of the way. I finally moved my things out today and I was actually a bit sad to say goodbye. Overall a great experience read more

Jonathan was quick and courteous in assisting me. I have been a customer at the facility for about a year and the storage is clean and bright. read more

I rarely leave reviews but had to leave one here to let everyone know how quick & easy the friendly staff here made renting a storage space a breeze. Special thanks to John read more

I have had many storage units at multiple locations and companies in all my years and let me tell you what... I have never seen a awesome team like Laurie and Jesse at this Extra Space Storage in Walnut! I mean they are incredibly easy to talk to, professional and courteous, and have this location covered in all aspects from security to cleanliness which is so important in times like these with the fears of COVID-19 and all the crazy things going on in the world. I want to say thank you for everything and providing a place where I can be comfortable storing my belongings! You two go above and beyond and as far as I am concerned and provide the perfect business model of what storage management should look like! I highly recommend this location and hope you are recognized by your district and that they appreciate the services you provide to them as well as all of the customers. read more

Am extremely upset. The gate door open becaus I was given a code noons Roos me I also needed an extra code to access the building and here' I am stuck with a loaded truck read more

second time I've rented at an extra space storage, never again. first time my rent increased 2x after about a year of renting with them. this time the jump was 54% after 3 months. I wish I could call these people every name in the book but Yelp won't post this review if I do. people need to know. go elsewhere read more

John is the man! Super friendly ! Super helpful! We were done with storage and he made it quick and painless and he's awesome

Extra Space Storage was easy to work with. The facility was well kept; the people very helpful and friendly.

Helpful staff, very clean storage area. Just don't like that they keep raising the prices. Other than that the place is great.

I just rented a space today with Cynthia. She was super helpful and friendly. I'm excited to use the unit.