Honestly, this was one of the easiest sign-up processes I've dealt with. We handled everything…read moreonline and it took maybe a few minutes, no back and forth or confusion. The pricing is what really sold us. With the 50% off for the first two months, it ended up being the best deal we found nearby. Customer service was also helpful when we reached out with questions, which made the whole thing feel even more solid. So far, no complaints. Simple, affordable, and straight to the point.

I recommend this storage place , amazing help in the office, it's fast check in and they do…read moreamazing at explaining everything

I've had storage here since December and this pass months realize I didn't need the size of my…read morestorage anymore. Michalia help me with get set up to a smaller unit. I'm extremely grateful for the excellent customer service.

Two break-ins later.... I have decided to write a yelp review and let everyone know that this is a…read morevery unsafe extra storage space facility. I've had two break-ins the first time I didn't get insurance the second time I did I made a claim, but now the policy says it is not effective until the 26th this happened on the 21st isn't that unreal? Unreal not only that they put me in a unit that was broken into twice, they did not board up drywall they only put wood over the holes which if I just got a screwdriver I'd be able to to take those off and then break in unit. How is it that the district manager goes in there and says what's the problem what's wrong? I'm like I have no walls. Don't you see the holes? The district manager, Julio has the biggest attitude and very condescending. He treats people like crap and does not protect his customers when we are spending money to keep our valuable stuff here how is that a district manager does not know about the first break or the second break how is it that he doesn't know about the walls, it's because he didn't want to know Jason the manager on site is amazing. He left it in my notes. He made sure that Julio knew the communication was great but Julio district manager did not want to do anything about it.! Now they are saying I cannot claim anything due to insurance has not gone into effect which is unbelievable because I did exactly what they told me to do and they still did not let the claim go through. It is very unsafe here there's no security and poor management from the district manager, Julio if you have AAA file a claim with them but do not rent here they don't care about you Carel will only let you stay here for two hours which is complete bullshit. She asked me for a key to unit after the fact that they did not do what they were told to do which was fixed the walls when she asked me for a key, I said don't I have to sign something I can't just give you a key and she said oh yeah, I forgot. THIS IS SOOOOO BAD !! Asst manager Carol was rude to me and made me put my things back into my broken unit because the boss didn't want to fix your unit. Then told on 3/22 I had met Julio talked to the boss Julio and how unprofessional he was My interaction with Julio and him knowing he's the district manager Julio was rude and unprofessional. He made me feel unworthy as a customer. I can't believe the district manager Julio had that much attitude and even try to throw another employee Julio underneath the bus just because they have the same name and I said no Carel already told me who district manager was so I confronted him. the manager Jason always helped me and got my unit fixed right away when the wall broke. I was lied to by the district manager I said how is it that you don't know about these two break-ins so I was moved into another unit so they could fix the broken walls of my unit then in the middle of work I was forced to get out of that unit and I was forced to put all my stuff into the unit that was broken into. How does that make sense that night It happened again ! I walked in the next morning, and there was another big hole in the wall. Do not rent here they don't care about you at all they don't have proper security! Julio lied and knew about these break ins , carol all she does is spy and not let you breath . These ppl don't deserve to work here they do nothing for this place! Jason the ONSITE Manager was the most caring person here!! I will be moving forward with this claim and getting in touch with corporate management and a lawyer !

Large Driveways Massive Units…read more Amazing Owners and Managers Great Prices And High Security! Highly Recommend!!

never thought I'd leave a 5-star review for a storage unit, but Westward Storage has earned it…read moreeasily. From the moment I arrived, I could tell this place was different. The entire facility is spotless and well-maintained. You can tell the team takes pride in every detail from the clean grounds to the secure, well-lit units. And speaking of the team everyone here goes above and beyond. They're warm, professional, and genuinely helpful. Every interaction feels like you're being taken care of, not just processed through a system. Now here's the tip I give everyone: Go for one of the units with a Keyless Smart Lock. You can access your unit with your phone--no keys, no codes, no hassle. It's super convenient and adds an extra layer of security. Once you've used it, you won't want to go back. Prices are fair, access is easy, and the location is perfect if you're near Walnut, Diamond Bar, or Pomona. I've already recommended Westward Storage to close friends and family and I'll keep doing it. If you care about clean, secure, and stress-free storage, this is the only place to go. They are the best self-storage park in Pomona and the surrounding cities. Cal Poly Pomona student friendly too.

Naomene is awesome at what she does. Dealing with storage is never fun she makes it a great…read moreexperience. Thank you Naomene for doing what you do!

Management was amazing and made the process so easy to rent a storage. I highly recommend US…read moreStorage in Pomona.

The service at Chino Storage is great! The people are friendly and the storage facility itself is…read moreclean, well kept and very safe! I would recommend this storage facility to anyone.

Amazing! Excellent service, clean space..... convenient and well priced. George is awesome !read more

Company claimed they sent me an email when they changed system. Card was not charged because they…read morelost information. Sent me an email on 1/28 to say I was being charged a late fee. Company claims they called me on my old number that I have not had for 4 years. Horrible customer service

Been here for years! Today I brought my sister with me picking up stuff from my storage unit, then…read moreI heard my sister's complaining about her experience with another storage facility in the area. Then I just realized Pomona 71 storage has been trying and working so hard to provide the best service. Anyway, I changed my 4 stars to 5 big fat shining stars! And now my sister is planning to move to Pomona 71 storage!

Angela M. is the sweetest most positive energy to have help around during all the hot summer…read morestressful moving I've been doing. The facility is usually always clean. There's a lot for her and Lisa to do around the unit but usually when I find them in the office it's a pleasure to be helped by them. :)

They do not give a shit if your stuff gets stolen!!!!! My storage unit got broken into and stuff…read morewas stolen but because they couldn't link the robbery to my unit (my unit was at the very end of the aisle) they couldn't give me no money for my belongings. YES I HAD INSURANCE AND WAS PAYING FOR IT. Mind you the own manager told me when i went to go switch units after my stuff got stolen that their cameras do not reach all the units. SO How IS IT MY FAULT THEY CAN'T LINK IT WHEN THEIR CAMERAS DO NOT REACH MY UNIT. Also public storage themselves were taking forever to give information about the break in to the insurance. No further investigation was ever done and it seemed like no one cared.

Nice people and great service. The place is super clean they have those flat bed carts to help…read moreunload. They actually care about the customers and not just about get them in. Would recommend 100%.

Friendly staff Least expensive in unit I could find for the…read moresize I needed Good move in specials Clean facilities