This review is a bit overdue because of the busy holidays, but I received the best customer service from Cynthia the first day of December, last month. She was thorough and answered all of my questions with ease. She made the "not always fun" experience of having to move... sooo much easier! Thank you Cynthia! read more

Someone cut my lock and stolen all my package and at least 16 boxes last November. The thief used my identity to apply a lot of bank loans. It took me several month to solve this issue. The problem is they don't have camera in each hall. So they can't know if someone cut and changed your lock. They say they will have camera next week in the hall but the police told me they won't have camera forever if they say so. And I really can't believe their manager never apologized and feels like it's not their responsibility. Planning to sue them. If this doesn't happen on you, you won't feel how terrible their service is. They earn money so easy that they even can't guarantee your lock won't be cut. Believe me a storage service should have camera and monitor system. Instead only having one camera at the gate. Although they provide a little cheaper price, I really regret choose A-America storage at Pomona. The last thing is the thief has passcode to enter this storage so I'm pretty sure it's their customer or their own people. Who is the next victim? Have you checked your lock has been changed already? read more

A-American Self Storage - Self Storage Near Me - Pomona, California

Pretty easy and straight forward process. Romeo was really friendly and helpful. Take note though that you would need to purchase the insurance through them. I'm still happy with the process overall, not trying to upsell you or anything to stay for a year or more. The area is close by the freeway and seems pretty secure as you would need to enter the code in and out. read more

A-American Self Storage - Office - Self Storage Near Me - Pomona, California

Customer service is always great here. Easy access for payments online. Easy move out as well!

I appreciate the customer service that I have been receiving from employees at this location for the past 2 month's or so. Jhonathan you are a great manager I appreciate your help and the customer service. Property looks great lately! Thank You read more

Great customer service we told Jhonathan what we were looking to get he showed us the unit which happened to be in the first floor yay! Location itself is clean and accessible, cameras throughout for security. Got a great deal for 6months... Highly recommended! read more

GREAT SERVICE & PRICING! Yvonne the front desk help is very informative & answers all questions! highly recommend this place read more

Wonderful staff. Went above and beyond both times I went. Moving is a difficult process, but when it came time to get a storage they made it simple. Thank you A American Storage for being so helpful. read more

I've been in several self storage places but never treated which so much politeness and positive energy as I got from Vivi, the weekend manager. Thank you for being so nice!! read more

We just signed up our business for a storage unit and Jonathan was super helpful and accommodating. Appreciated all his assistance in getting this set up! read more

My husband and me were looking for self storage units in the Pomona/La Verne area and we came across this site close to our former high school. The storage site is under new management and Anthony (the assistant manager) was extremely helpful. We went with the 10x15 unit, which we got a good deal for, in comparison to other storage units in the area. The storage site is clean, safe, and has friendly staff. It is really close to the I-10 freeway which is a perk for those traveling east or west bound. If you are looking for a storage unit I highly recommend to speak to Anthony, he is knowledgable and loves to help! read more

If these guys end up selling your things, it is not because they didn't try to work with you. They will work with you to make sure it's a win win situation. The manager Johnathan is great! The general manager Chris is just superb! He's all business but not nasty with it. He doesn't come at you like "too late! Nothing we can do!" If something can be worked out to save your things, this man will take care of you. God bless them. Rich. read more

Romeo and johnathan good customer service and Customer support love these guys very pleased with their service definitely recommend this place read more

This is the best storage place I've ever used I was helped by Jhonatan who was so professional and understanding to my storage needs he accommodated me like no other I felt very comfortable leaving my stuff there. I would definitely recommend this place to family and friends! read more

So this company bought out my old Storage Company and everything went fine at first and then about 2-3 months into the new management they raised my storage fees without telling me ahead of time or prior to and I have two different storages two different sizes but they both went up by 30 to $35 and now my big storage and my small stores are both the same price not sure how that works doesn't make sense but I'll update you once I find out more. Be careful if you choose to do business with this place.... Update!!! Am I first review I explained my unhappiness with the way that they raised my rate without informing me. After speaking with them I found out the reason why I wasn't notified ahead of time and that was because they use a third-party to mail out a postcard explaining the changes which I never received. Also again without informing me looking at my bill I noticed that I now have insurance that I did not ask for nor was it explained to me that I would be receiving this insurance. Not a good first impression from this company that bought out the prior owners. If you're not okay with rate increases without being forewarned or if you're not okay with them adding on services that you didn't ask for without permission or warning you first and you should probably look elsewhere as I will be doing the same shortly!!! read more

Romeo and Jonathan are the best! They are so honest and friendly. The prices are awesome and the location is convenient off the 10 freeway! Very happy with the service read more