We had the pleasure of working with an exceptional Assistant Manager named Jeremy Webb while renting a storage space. His assistance was truly outstanding. From the moment we walked in, he provided excellent customer service and made the entire process seamless. He was knowledgeable, friendly, and went above and beyond to ensure that we found the perfect storage unit that would meet our needs. We highly recommend their services to anyone looking to rent a storage space Thanks again James & Diane read more

I went to Extra Space Storage in La Verne confused as to which size unit would be best for me. Juan was so patient with me. He showed me a few units and with Juan's help, I was able to find the right size. Juan helped me feel confident in my choice. Juan also went over the contract carefully. Thank You Juan! read more

Byron and Jeremy run things very well at this location. Whenever I get deliveries or need any assistance with items on-site; these two are my go-to. They make me feel that I'm keeping my items in good hands and I definitely feel welcome every time I visit my storage space. Would absolutely recommend for anyone looking for extra space in the La Verne area. read more

Excellent customer service from Briana with very good help and nice location at the same time from read more

Terrible place to rent. Corporate and money hungry. Very impersonal. However Liam and Jeremy were very courteous and respectful. Thank you. read more

Extra Space Storage - Self Storage Near Me - La Verne, California

Excellent service! Byron is very helpful and cheerful customer service! He makes sure the space is ready when you need it! He explained very well and makes sure you understand what you are getting and he gives you the option to choose and no pressure! I like it and i got few rentals there and also service is so good and i just referred a new client to him! Thanks Byron! You are the best! Whoever your boss is, he is lucky that he got a good employee! read more

They are very professional. The place is very clean and easy to work with. Byron gives excellent customer service!!!

WARNING: Extra space storage lets ANYONE rent storages. Criminals too in fact. My storage was broken into last week. The thieves came at 7:45 am and HAD A GATE CODE. Apparently just anyone can rent a storage, with false info and then cancel it the same day or before it's charged. It's disgusting that this is an actual business that I've been paying $230 a month to keep my stuff safe only they don't care about the safety of your belongings. Only about that monthly payment and ripping you off. I've been paying a high monthly ONLY for everything of actual value to be taken. Now im stuck paying that high monthly for things that are NOT worth it. My experience with extra space has been a nightmare. From high unexpected increase in rates, and now this. Please run as far as you can away from this company. They're not transparent and are extremely negligent. read more

Byron Ridgell from the La Verne branch is so helpful, cheerful, and easy to deal with. Please look for him always. It makes a big difference dealing with pleasant people. The place is nice and clean. read more

I rented a unit from this location and on the 3rd month they raised my unit price by $100. I was paying $199 and now I'm paying $299. They said the price went because that's the going price now. I switched to this place because it was cheaper and they said the price could go up a little now and then but I was not expecting it the 3rd month and a $100. And I was only given a month notice. I guess they start their prices low on purpose and then hike it up after your settled. Shame on this business! read more

Amazing service! Very polite, explained everything regarding the units and what's on site. Security of the grounds.

Awesome storage company very clean. I highly recommend this location. Very easy to sign up and sign out. Staff is very friendly and knowledgeable. Thank you again extra space storage !!! Happy New Year !!! read more

I searched for a safe storage facility within the La Verne area and was so happy I chose Extra Space Storage in La Verne! Byron was very informative, knowledgeable, helpful, friendly and effiecient! He put my mind at ease and I felt comfortable entrusting my sentimental & priceless items at this location! When I visited this storage location, I would see Byron on the premises making his rounds. He has always been available to help with questions and even lent me a ladder so I can reach items that were placed out of my reach! Thank you, Byron, for being the best of the best!!!!! read more

Searched around and found these guys... is def the cleanest and easiest to access space (huge & wide driving area between units) around town near San Dimas. Very helpful staff and highly recommend if your looking for additional storage space. Was super quick to get setup... only 15mins read more

Just be sure you get the insurance. Apparently this place doesn't want to guarantee their protection of your valuables with its own money. If your belongings are damaged or disappear, whether or not this company is at fault or not, you have to cover the cost of all your own items that were damaged, lost or stolen from their premises. read more

DO NOT COME HERE!! I was only here at this location for 4 months before my storage unit was broken into. Unfortunately for me, I am transitioning from one place to another. This was a temporary stopping ground until moving into a new home. I had very valuable personal items at this location. I only have 1 more week to go before my move is final and now my valuable, personal belongings and electronics are gone. I get it that some things like this happen but the reason for this review is the "security" they claim. There is no legitimate security. I thought my Unit selection was safe because they sell you on management living on-site, but that means nothing. Whoever stole my belongings, items, had a lot of time to do it. My unit was trashed. I received a call from Heather and on the phone I felt concern for my compromised unit break in. Seeing Heather face to face was the most discouraging part of this whole ordeal. She was insensitive and had to make sure I did my due diligence, call the local police department etc., in time as she was clocking out at 2 p.m. I got there around 12:45pm. Even though your property is in their facility, the minute your items are stolen, they make you feel like its all your fault. I had 2 locks on the storage door latch. She stated she had to leave several times even though I am in total distraught for the items lost. I was asking questions on video surveillance, even though my items are stolen, I cannot be a part of that investigation. She wanted to answer very few questions, she seemed irritated, rude, and disengaged. I work with clients for a living and even though there wasn't much she can do, she could have had some kind of compassion. She didn't have to remind me the time she was leaving over and over again and during my time of concern. It's different when its not you going through something where you feel violated and have money loss due to this. We are living in the most hardest times right now and having to deal with more and more businesses that don't care about their customers, really is disheartening. Our money goes to these businesses so that Heather can have a job. I will provide and update for those who may need advise on their stolen property at this facility. The local police department is involved and I'm praying I get some kind of restitution and truth to whats going on. P.S. This facility may have high ratings but that is only because they ask you to give them a Google review after signing up with them; after they sell you a safe place, after they butter you up to get your business, they ask to place a review. Of course you will get tempted because they seem to care, but I stress DO NOT GIVE ANY 5 star rating until you actually have been there for a month or so. See the full spectrum of the security there, maintenance of the property, if customer service is still there. I have only been here since Mid Feb of 2020 and my unit was thrashed and burglarized. Sad face, sad face. read more

Awesome place to store things! The price was very good and the space was huge! JMN movers are the best movers out there and i trust them the next time I move. read more

Very close to us. Just across the street. The staff are exceptional and very helpful, very friendly . Give a shout out to Byron and the rest of the staff that work this location and they are beyond helpful and making sure we are satisfied and got the right storage unit we need. It's Very clean facility... Thank you to all the staff . read more

Top Notch treatment and great professionalism with this group! Byron was a great help and even kept on eye on my first visit while I moved my belongings into my storage place! I also loved how clean the property is.. I definitely recommend Extra Space Storage! Thank you Byron!! read more

Prices were very reasonable and service was wonderful! Byron was really helpful on the phone and in office, all my questions were answered quickly. Would recommend! read more

Great customer service! Clean facility, knowledgeable staff! Highly recommend this place.

Amazing customer service, clean units, and so easy to work with. Thank you so much!!!

We have rented units at the La Verne facility for several years and have always been happy with the customer service. Lori who is the current store manager is so friendly and helpful. She goes out of her way to make sure you get the correct unit for your needs. Highly recommend using Extra Space in La Verne. read more

This is the second time I use ESS and both times was a great experience. They are courteous and professional and take pride in providing excellent customer service. Storages are clean, secure and easy in and out process. Will definitely use again if need to in the future. read more

I do not recommend this business for the following reasons: 1) I was given the wrong information by an employee of this company on how to take possession of parking/storage unit 2) Manager Dawn M seemed to be courteous and helpful at first, but then turned into the opposite 3) I think this a nice location. However, I will not do business here or recommend this business based on their lack of excellent customer service, miscommunication and unwillingness to rectify their misstatements by putting customer satisfaction first and foremost. read more

Heather and the staff were very helpful in setting up an account, selecting boxes and finding a space close to parking so I could shuttle my massive Funko collection into storage while we set about selling the house. After selling the house, (at 55k above asking), we were alas, unable to find a replacement home even close to our current space, so we decided to stay. Everything was dry, safe and ready to come home. Now that everything is secure, we plan to stay put for at least a year and give it a try again...thanks again folks! read more

Heather & Lori are awesome! I was out of town for several months and working with both of them over the phone is always so easy! They are so helpful and always so nice & friendly. I would highly recommend Extra Space Storage in La Verne! Thank you ladies for always doing a great job. I appreciate all your help. Mahalo & aloha, April Hom Enriquez read more

I needed to rent some storage space recently while relocating my father to another location and was unsure about the best way to manage his needs. The manager, Lori was so personable and helpful in recommending the best solution for my situation. Everything was accomplished quickly and easily much to my surprise. I'll definitely be returning here in the future. Highly recommended! read more

Byron from Extra Space Storage La Verne is the best! Very professional, knowledgeable, and greets you with a smile. My family has always used Extra Space storage over the years and have always had a good experience. I would definitely recommend this storage facility to anyone. Thank you Byron for your excellent customer service! read more

Bryon Ridgell was fantastic. He was very knowledgeable, and professional. It was a pleasure doing business with Mr. Ridgell and Extra Space Storage. read more

I got a new storage unit here and they were so helpful and accommodating. They made it so easy to get the unit I needed the next day. I was able to do everything over the phone and then sign the forms by email. The facility is very very clean and well taken care of. If and when I need another storage unit I will definitely use Extra Space Storage!! read more

Me and my daughter ,walked into the office and Byron Ridgell helped us immediately,and was extremely friendly and knowledgeable.We also noticed how clean and organized the property is!!He made sure we knew all we needed to know .Thank you Bryon for your excellent customer services .. read more

A easy storage park to enter and the Staff, lead by Byron, have always been great Help. I really appreciate the kind service. Thank you Byron. read more

We found this location with yelp. I am really glad we did. It was in the perfect location. Everyone here was helpful. I even received a phone call from the manager to tell me the door for my unit was locked incorrectly. They really watch out for the property and I did feel like my things in storage were safe. read more

From move in to move out. Lori was extremely committed to providing an easy transition. Everything went smooth, Thank You!!

I highly recommend Extra Space Storage. The facility is clean, well keep, safe, secure and easy to access. The office team is professional, friendly, informative and understands the needs of their clients. The monthly fees are comparable to others facilities in the area. Over the years, we have rented many storage facilities but this is the first one that I would not hesitate to recommend! read more

Your manager Lori is a very personable and knowledgeable person and very great to work with for my space. Will definitely recommend this place for storage needs. read more

I have been a client for many years their site is always clean. The staff is friendly helpful and always welcoming. I have always felt safe and comfortable. Dawn is the best, she has been the manager all these years and her attention to detail and customer care makes all the difference. read more

I would rate higher if I could!! Lori is awesome and she answered all my questions and then some!! I HIGHLY RECOMMEND!!!

Well, my husband checked us in. I have seen the facility passing by it. :) It was just as nice and clean as the one we use in Newbury Park, CA. We haven't even moved in yet and the staff has been awesome!! read more