The most unprofessional and pathetic customer service ever. Ashley the store manager threatened me over the phone and then proceeded to argue with me childishly even though I told her I wasn't interested in the back and forth. Although she told me on the phone that she was gonna come up (to my unit) and "make me" comply with her wishes, all she did was embarrass herself and the company. I left soon after her threats in fear of my overall safety . I will be reaching out to corporate to understand more about how extra space storage thinks it's okay to threaten customers and create hostile environments. read more

Called to get information on storage unit. Nidia was very helpful and explained the pricing and showed us the unit and answered all our questions and concerns. Would definitely recommend read more

Super easy process. Linda helped us find the exact unit that would work perfectly for our needs. We weren't oversold or overcharged for space we didn't need. Linda was honest and worked through all of the contracts with us quickly and with a friendly attitude. Getting a storage unit is not always fun, but Linda puts the "extra" in the experience. Extra easy. Extra friendly. Extra honest. Highly recommend! read more

Extra Space Storage - Self Storage Near Me - Glendora, California

We rented a unit that was 5x5 and we were given one a bit smaller. Went ahead and spoke to the person in charge that was at the facility but that wasn't any help. She went back and forth with us practically stating that it was impossible that we rented a 5x5 because they weren't available. Which makes no sense considering I bought it with an agent over the phone and he made sure that 5x5 unit was at this facility. I went back the next day and simply cancelled it because the workers here are not trustworthy. They would've let me keep the smaller unit without actually telling me that it wasn't the one I purchased. So if you're renting a unit PLEASE MEASURE IT! read more

Excellent customer service. Nidia the manager was beyond helpful and patient with our decision on choosing the right size of storage for my parent's belongings. Zero stress, clean facility and beyond affordable. Thank you Extra Space Storage for your service and Nidia for being so kind and awesome! read more

i had a great experience at this storage location. no ever broke in EVER!! i felt safe leaving my stuff here. Super super plus the staff is amazing and super nice. love the manager she's so nice read more

Let's kick the tires and light the fires on this review! You would think there would not be much to make an impression at a storage facility, but you would be wrong. ;-) It wouldn't surprise me to find out that this place owns the trademark on great customer service. Erica and Andrea were fantastic! I received a genuine warm welcome. Communication was great! They explained everything in depth and hey, they actually want my business. Very easy to work with. The facility was spotless and secure. Store here with confidence. read more

The service I received here is excellent!! Nidia was very professional and I am very pleased with the storage facility!!

Nidia provided great information in regards to storage rental. This is my first time renting a storage unit and she made it easy to secure one and made me feel comfortable that all of my belongings will be safe. She was very pleasant to work with. Thank you Nidia! read more

Linda was so helpful today she was amazing helped us cut our lock didn't take long at all

Friendly and Helpful in the office. Property is always clean. Convenient to have moving supplies available to purchase in the office

Thank you so much to Linda for making my experience easy and quick on getting a storage unit. She was informative and showed me the different sizes I wanted to see. She made it so easy to pick one and answered all the questions I had. Thank you for the amazing service Linda!!! read more

Clean storage, nice employees. Had multiple units here with no issues. Sign up prices are good compared to others but rent rises are frequent and a little excessive. If you are long term with multiple unit, just request a review of that price increase and they will work with you. Been a customer for 5 years. read more

Started my storage space here about one month ago. And I absolutely love it !!!! Erica and Andrea are extremely helpful and explained everything since it's my First time obtaining a storage unit. Keep it up guys !!!! Great job !!!!! read more

So far the management (Linda) of this facility goes out of her way to make the experience smooth and stress-free. I will highly recommend the facility . The facility is clean and well kept, All but positive things to say about the storage facility. Keep up the awesome job! Thank you Linda you deserve a raise! read more

The staff of extra space is Glendora is friendliest and very proffessional staff ever. Very punctual, very informative and always greet you with a smile. The price is reasonal. Great service read more

Update... came back maybe 2 weeks later. The elevator outdoor button is still not fixed. Why is that? I'm sure there is enough money going into this place to get it fixed. Do they not have people working here to do daily check ups? Or does the company not give a crap? You guys are able to charge me more after 3 months, but cannot do this? What a joke. This will not fly when I have to leave. read more

Great storage facility! Always clean and you knew your valuables were secure. Would highly recommend Extra Space Storage to anyone. Thank you for keeping my families valuables secure and safe from the outside elements. read more

Very happy with the customer service and the over all facility. Linda was extremely helpful, patient, and personable. She made sure I found the perfect unit for my storage needs. I felt safe at this facility and it was clean. Thank you Linda!! read more

Had a small issue with our light bulb needing to be replaced. The staff was great. Changed the bulb in just a few minutes. Very responsive.

Getting ahold of specific locations is a pain but was really happy with the staff once I did. They were super helpful and open to suggestions. Great place to store your stuff. read more

Loved the customer service that was provided at the location in Covina on Arrow Hwy. I got my storage space online and was called by staff to help and guide me to my storage spot. I would recommend this place a million times over. read more

Andrea was a great help, curtoeous and friendly. Units were very clean!! Highly recommend.

These guys go above & beyond! Very personable, it's super refreshing & the prices beat out all the others in the area! I highly recommend coming here, very knowledgeable, forthcoming, & friendly! read more

I've moved multiple times over the course of my adult life and it's always a pain in the ass getting a storage unit. The unit is usually the wrong size(either too big or too small) and the price usually exceeds your budget and the workers are generally rude and not very helpful. Those were my experiences in the past storing my belongings at other facilities. The latest move we decided to give extra space storage a try and from the beginning the experience has been positive. We had multiple units to choose from allowing us to find the perfect size and location for storage of our stuff. The staff here is kind and helpful ... in particular Andrea and Erica put a smile on my face with their humor and positive attitude and they're easy on the eyes. I will only use extra space storage from now on and will recommend it to all my friends and family. Keep up the good work! Jeremy Hollis read more

Vicki called me right away on pricing and got me a great deal. Went to the location and the manager Linda was very friendly and made the process quick and easy. read more

The customer service was outstanding , Linda was very nice and helpful. I recommend the Glendora Extra space storage to all because its clean, very well managed and has people like Linda that does anything she can to make your day successful. read more

My storage needs changed and Linda, the manager, was so great helping me decide on a unit. She's knowledgeable, patient, and super helpful when you're trying to figure out what will work best for both your storage and budget needs. And she's super nice! . During these crazy times it was much appreciated. Thanks Linda! read more

After visiting 3 local storage options, Extra Space Storage is by far the BEST. It's not even close. The facility is kept very clean, moving carts always available nearby, great lighting throughout the building, and has state of art elevators. The staff is very friendly and helpful. This is the most convenient, and safe option for a storage unit. Thank you! read more

Amanda is never then to help me when I need it! She is never in her office. For a while they were stringing me along with good customer service, but now they suck again! read more

Linda and Alan did a great job helping us out. They are very professional and made renting very easy and smooth. We appreciate all the help. I would highly recommend family and friends to coming here first. Thank You. read more

Great experience! Good prices, excellent location, well cared for facility, excellent managers.

Herman was very helpful and made the process easy and fast. I would definitely recommend this place to others.

Very happy with the service at Extra Space Storage. I rented one unit and then asked to change to another unit after a couple of days when I discovered that I needed something else. Management promptly transferred me to another unit without any hassles. read more

Have never used a storage locker so I have no real experience. However in my search for a locker I found Extra Space to be a very clean facility. Prices are competitive. Personnel that I have dealt with have all been courteous and professional. Hours in the evening that you can access your locker is very good, up to 10PM which I believe is excellent for these operations. They also offer other packaging items, I have purchased boxes at a reasonable price and I expect to by other items that they offer. All in all appears to be a good place to use. They offer variety of locker sizes which I would expect to cover most peoples needs. They have units in side with 2 stories and of course a elevator and outside units which I wanted. read more