Eric was wonderful in answering all the questions I had. He was very friendly and a joy to talk to.

One star only because I HAVE TO it wouldn't let me rate it 0 stars. Horrible place been with them for 1 year. Elevators never work. Gates never work and they raised prices up and when you ask why they literally tell you " i don't know they just do" by workers When NOTHING WORKS. Give tour money to a business that cares. Head aches every time i go there. EVERYTIME. Not one good experience. read more

Eric was very helpful with what we needed and super quick and knowledgeable. Thank you for the A++++ service

Verry unprofessional by far the worst customer service I have ever experienced. These people didn't even wanna help at all. We had to call corporate and they fixed it for us went back in and they were still being rude and un professional please take your business elsewhere. It's sad people are not out to help you anymore or provide great customer service. read more

I've had my unit here for too long and want to say thank you to the staff and facility for protecting my belongings while I got my life together. Facility was always clean & secure to the point where I still struggle with the elevator security system lol Knowing the staff checks the units multiple times a day to catch any potential breaches was very reassuring on top of the insurance offered if anything ever did happen. I got exactly what I paid for and more. read more

I reserved a unit close to elevator, received one very very far from it! My lock and key were mismatched, and the door wouldn't roll down! Ohhh and to top it off I was hit with another BILL THE VERY NEXT DAY!!!! Why?!?!?!? I went to the office; to change units due to my initial request. I DID NOT GET IT!!!! I'd have to do too much cancel pay more etc etc etc.... My son went and got me another lock after I paid 22$ for their mandatory lock included in rental price!!!! I was upset tired and so disappointed. I went again into the office spoke with Rep Angel; was met with a ‍ sigh, like here we go again..... HOWEVER!!!!!!!!!!!!! I too am a customer service genius! We pushed through and I totally understand how this works - I will never pay another 100$ to downgrade my unit and move closer, and I'd have to move everything out, cancel my unit, pay for a new one, and then move everything to another entrance on the north side and store my belongings. My reservation can't be found and my request was NOT acknowledged!!!!! I was livid! My husband took our large furniture to another company due to the inconvenience, and my disappointment-s... Angel however, walked me through the whys; and I totally understand Public Storages' business practices. She made suggestions non of which I accepted due to them all ending in me paying more money. I appreciate Angels assistance today and she is given 5 out of 5 Give the Lady, a raise and she's a good point of contact for your business. Phone rep messed me up! Thanks Angel read more

If I could put no star I would. Very unprofessional costumer service and very confusing customer service it's like the workers are getting paid to be rude and useless when in reality they should be helping but they don't... Any questions you have will not be given a solution, you will do more unnecessary circles and waste more or your time when it could've been resolved by the workers themselves. read more

The quality of service here is always very, very low IQ .... Any questions you may have for the associates they never have an answer for you or are also very rude. I have been a public storage user since 2 read more

What's wrong with this place always alarm going on! Management doesn't take care of this place they need to remove all the storage units and build new houses, which would be much better. If this place is for sale, let me know! Need to slap the owner of this storage in the face! read more

Good clean friendly location great costumer service by the staff members that work this location

Avoid by any and all means. Started at $78 p/m two years ago, and they've gradually increased the monthly fee to now over $200! Yes, you read that right. read more

This place deserves negative stars. I rented a storage place in this facility, and move-in was ok. For a month, this place was ok, with just a few hiccups. Their entry gates had frequent problems with either being directly broken or not working well with their Bluetooth app. I would try accessing the Bluetooth gate several times with their app with no success. Today I was called and told that my code was used so someone could access the premises and steal from several units. I have given my code to no one but my wife, so I must assume that their buggy Bluetooth access to the gates through their app is unsecure and the thieves stole my code. Instead of dealing with their problems, they told me to move everything out of the premises within 48 hrs. Further, they would not email me the information and put everything in writing. Save your time, money, energy, and sanity, and find yourself actual professional storage facilities. Now I have to put my scientific research into saving patients from kidney damage on hold because of these knuckleheads and move all my stuff. Dr. James McMullen, Ph.D. read more

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First day there and my latch is half busted hanging loose with wood screws into rotting jam, 6 inches of my unit is where the brick of the front of the building meet the floor so it's a large gap boxes will tip over if they're too close to the wall. 6 inches smaller than it should be , unsecure lock, unsecure fasteners. Won't know when maintenance will repair it until next week, no signs of compensation for my dissatisfaction looks likely either. Probably going to only keep my stuff there for a month. read more

It took the person (I have a hard time remembering names) a little bit to get to me, but I'm not someone that minds waiting. Once they got to me service was friendly and thorough. The place is almost immaculately clean too. Overall a very good experience! read more

First of all let me say that I have been at this facility for 3 years. At first it seemed like a good place. This is my first time ever using a storage place. Since then, they constantly raise the price and their security is non existent. My unit has been broken into twice. I'm going to say this, if you have anything of value, do not trust this place. I can't move fast enough read more

good customer service here! Alyssa and Vanessa know how to take care of customers! Great place to rent read more

Eric at Public Storage is awesome. He's always very helpful and ensures you have a good experience. Highly recommend working with him.

Clean Facilities and staff is very helpful. I would use there facilities again. Good value for the price.

My setup experience for my storage was great! With the wonderful help from Vanessa, it was fast and easy. She was very welcoming as soon as I walked through the doors. That was a total plus. You don't get that at all of places anymore..... Vanessa answered all of my questions with no doubt or hesitations. I'm glad to have my storage needs here read more

I have used public storage for years. This location is a good size location with multiple levels. I like that it is climate controlled, plus there are outside units as well. Prices have gone up recently though. I have not had much worry about this location and my belongings being safe. The ladies in the office are friendly and helpful. Parking is good and I feel it is well secured. I love the bluetooth features to get in and out of the gate, its very conveniant. read more

My precious belongings were kept safe here in a 10x10 for four years no problem. Staff was always informative and friendly. Vanessa and Tabitha really took care of me during the stressful move out process, and helped me downsize into a smaller one when needed. Thanks again ladies ! read more

Eric was awesome with all my storage needs! They were very friendly and the place is clean and put together. I recommend coming here!

Seems as though current management is quite fair and genuinely pleasant to deal with. Building is always ice cold which I totally appreciate. They've made a few security improvements since I've been there in the past couple months. And I know the alarm systems work 100% as they should. They could use to hire a secondary maintenance person to keep up with little repairs but other than that I have no complaints. read more

This storage is a rip off!. They always seem to add charges after I pay my monthly obligation. Now they raised my monthly rent 90 dollars with only a month notice. I don't recommend this place to anyone it's dirty, and it sucks read more

There were no problems at first but after a few months, they increased the payment without letting me know from $340 to $520. Be very careful they thought I wouldn't notice only because I was paying under a monthly automatic withdrawal. I told them I was going to leave due to the fee increase and was told "Okay" not even trying to keep me as a customer by explaining the $200 fee increase. read more

Unfortunately I have to strongly recommend against this particular location. The value and customer service skills are not in alignment with the size of business they run. On top of raising the rental fees two to three times per year, they expected me to pay $420 per month for a unit they were advertising on their website for $169 a month, when Vanessa at the store told me I had to contact a customer service representative (she had no authority to honor the lower price) I called immediately and spoke with Laura, who I would say flunked customer service 101. She explained that it was a new customer rate and made no effort or seemed to be even concerned about the significant difference. I even suggested canceling my contract and signing a new one to take advantage of the special, but she would not cooperate and expected me to move everything out. To which I replied "if I move out I'm taking my belongings elsewhere, if the best you can do for a loyal long term good customer is to screw him over I have no desire to continue doing business with you folks". I find it amusing people don't realize the fact we customers have options, they are robbing people who work hard for their money and don't deserve anyone's business. read more

I just wanna say that my 5-6 years of experience here has been amazing!!! Quick shout out to Hollee, Ricardo, Curtis, Vanessa who were all super helpful during time here. Their customer service skills are on point. This storage unit is super clean and well kept. I've never had an issue here so if you're thinking about renting a storage unit - definitely check this place out. read more

Friendly staff overall but when you run into an issue with your unit, that is where the problem comes in with the way the company handles the issue. Not only do they not provide reassurance for your property but all they do is give you a pamphlet and hand you off to the local police that tells you that it is your responsibility to deal with the insurance and police. This location also tells you different things. For example my situation, I had two incidents, first incident occurred when I was on vacation, when I return my storage was vandalized with no visible signs. I reported it to the office and filed the report with the police and I get this back and forth about how video footage is acquired. I've asked the Azusa Police to step in to ask for assistance and they said that it is not their responsibility to ask the facility for footage and then I have asked the facility to assist with the footage in where they said that its only if they have time and that the police will need to request for footage and they would then sit through it. They informed me that their local system has no fast forward and that its view second by second and so it would take time. The only other way would be to request for the footage from HQ that they would provide in a USB in which the insurance company would not do. During the second incident, There is now visible signs of tampering and should have been an incident that occurred within the last 24 hours but still no footage nor did the local Azusa police do anything to request for footage. The interesting thing is that this second time around, I am told that the office camera system does have a way to download the incident with the request of the police because they have a special code. Why was this not disclosed during the first incident? It is not about what I have lost but about the principle of how the company takes care of their tenants. I just want those that do take the time to read this, to consider, do they want to pay for a space and pay for insurance for a service that is flawed if anything were to happen because its evident that they will do very little to help. They dress it up all pretty but nothing actually gets resolved so your only option is to just move out. I was with them for over 2 years so take that into consideration and think long and hard if you are planning to make it a long term stay and if you have anything of value. Definitely do not put in any collectibles. read more

Today was my last day at this public Storage since I was moving , everyone there was so helpful and in the top of everything Hollee, Tabitha and Sonia all of them helped me to get everything sorted out in best way and timely Mannered , they made everything so simple that I felt I am checking out from a hotel Best of luck and see you guys again read more

The associates were pleasant and very helpful. They made getting my space really easy.

Don't rent this place they maintain prices rise every 2-3 months I decided to move all my stuff out into storage. They charge me the full price despite the fact that my storage is empty.. They don't care, but force me to pay the FULL PRICE! Fuck that! That's not worth the money!! I'm glad I'm not going to rent that storage anymore! They don't care about anything except money! read more

Very rude customer service. They are not helpful or accommodating. We were trying to load up out last couple items and at 5:00 exactly we were threatened with a trespass and a ticket. The lady literally said just leave your stuff and they don't care if anyone steals it. No polite hey it's 5 and we are closed. Just straight to threats. Not worth getting berated by rude employees. There are way to many storage places for that treatment. read more

Their access hours kept getting shorter and shorter, and they don't even notify you of the change. Sundays now they close at 5p, except no access after 445p. It's not posted and I was never notified when I signed up. Very frustrating speciality when you get here with a loaded car. I arrived at 454p with a car full of pillows that I need to store. I pleaded with the employee and told her I would be out by closing. I also can't here all the way from LA. She wasn't willing to help. Customer service is to be desired, both at the branch and their customer service number. Oh an by the way, there's a theft issue too. I was approached by the Azusa Police a while back, asking to set up s surveillance from from of my units that's directly accross the street from this storage. read more

Marlene was such a big help!!! Was looking into getting a storage and she showed me around and walked me through everything. I ended up renting from here just because of the way she was helping me out. read more

When I first got this rental I was paying $81 and then they raised it to $88. They raised it again March 2022 to $114 and now a few months later they want to raised it to $155!? The first raise was $7 and then $26 but now $41 more?! That's ridiculous! Don't come here useless you like to pay more each couple of months. How can people just raise the rent sooo high every few months?! I'm paying $74 more now then when I first got this unit. I was hoping to stay here for a long time and be a loyal customer but with these fast rising prices I don't think I can. I'm going to have to shop around soon and get out of this fast rent climbing facility. If they stood with only raising it by $7 each time I would be paying $102 by now not $155. Their prices aren't consistent and that's disappointing. read more

The worst customer service! The lady infront was not very helpful especially during pandemic, she kept saying NO to everything and "you can't do that, this..". I undersatnd the policy but I was not given any options to move stuff from my storage to the car. It was the other tenants that helped me. I have written a report to the head office. So, if you guys are looking for a place to put your stuff safely, don't come here! Rude people will welcome you! read more

You don't realize how important customer service is until you encounter ridiculously bad customer service. Just a bad experience all around. And all of it stemming from this manager. I didn't get her name, but when you see her and think of the movie Colors, you'll know who I am taking about. All this notwithstanding the bait-and-switch tactics. This interaction alone was bad enough for me to take my business elsewhere hop in here to warn others to stay away. And to the 1980's reject chola manager, a trained monkey could do your job! A trained monkey!!! read more

Super easy and quick to get signed up and going. Veronica is definitely the go to person here at this location.

I'm paying over $300 for a storage. Access hours were 6am-9pm. Hours got shortened to 6am-6pm on weekdays and 6am-5pm on weekdays. They got shortened without notice. They didn't lower the rate due to their time changes which is ridiculous. The employees constantly badger you of the hours when you're in the unit and it's getting annoying. I got it. I know what time you guys close. I also got approached today by a man saying that I couldn't stay more than 30 minutes at a time and that I've been there for 2.5 hours. First of all, you see me moving things around and not one single person has told me when I signed up and I made my payment that I couldn't do that otherwise. Such BS! I refuse to pay $300 to be able to have access to my belongings for 30 minutes at a time. Ridiculous and I'm fuming!! I am moving out of this storage ASAP. I do not recommend this place unless you want to be bothered all the time while you're trying to move things in and out of your storage! read more

this fk storage is suck！！！，i lost key chage my 100 usd dor open lock！and worker not good for help just want fk money！ read more

Public Storage - suck storage - Self Storage Near Me - Azusa, California

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