The unit was infested with rats.. Spoke with management for months, the infestation kept getting worse. Rat traps were put inside the unit did not help. The entire building has rat droppings and puddles of rat pee on the floor. All the items in the unit are ruined. Furniture chewed on, plastic containers chewed through, cardboard boxes had nests inside of them. As we are cleaning out the unit, one of the boxes had a rat inside of it. read more

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Great customer service! Carol was great help, kind and got me in and out. I love renting here!!

Had a great experience here. We rented from Sept 2018-August 2019 while we went overseas. We met with Maria who is an excellent representative for this company. She showed us our options in relation to the size and location of storage units. The business also has options to store your automobile, trailer, or RV pending availability. The price was reasonable and we had one rental increase which was approximately $10 USD. The facility has a lock code gate and specific access hours from 7 A.M. - 7 P.M. they provide CCTV security which covers all angles of the business. If alarms go off after hours, San Dimas Sheriff's Dept responds. They also have rodent control all around to prevent infestation. The facility may be able to accommodate disabilities pending availability. That worked for me as I needed a floor ground unit. I saw other units marked as handicape-able with straps to help with the rolling door. If you are in need of a lock, mattress covers, etc. they may also have them available for purchase at the office. Many thanks again to Maria and the staff who work here for the great customer experience. read more

Love the workers at the facility. Very grateful for their consistent communication the 3 plus years we had the storage. Pricing was very fair for the size we needed. read more

Thank you San Dimas Lock-Up for making my experience perfection. Y'all provided excellent customer service, we're very friendly, fair priced, and the property is very secure and safe. It was very easy to move in and now that I'm moving out, it was very easy to schedule move out as well. Will definitely be using you for my future storage needs. read more

Let me begin by saying that I'm normally a very responsible person... but man did I mess up with San Dimas Lock-Up. I didn't have my monthly set to auto payment and for years I remembered to make online payments. Well, then the pandemic happened and I had my own medical issues and multiple surgeries that I forgot all about this bill. I've been recovering at my mom's and haven't been back home to collect my snail mail and missed the numerous attempts the folks at this business made to contact me. When I remembered suddenly and tried to sign onto the online portal, I received a message informing me how delinquent I was after months of not paying. Nearly having a panic attack, I called Maria right away. She was so nice and because I'm a financially illiterate millennial, she was nice enough to explain what a cashiers check was and how it works. We set up an appointment so that I could pay what I owed and set up auto pay. Maria and Carol were so nice, shared genuine concern about my well being as I had mentioned that I was dealing with some medical stuff and went above and beyond to keep their customers and themselves safe during this pandemic. Support local small businesses and use this business for all your storage needs. read more

Yikes..... The lady who works here is really intense! :-( The storage facility itself is nice. It used to be kept up better but with the new management I would have to say it has gone down hill quite a bit. Easy access.... Affordable rents.... Only thing keeping this place from having a better score is the manager. But, hey, you do not really have to deal with her unless you are renting or moving out so I will go ahead and give it a 3 star rating..... read more

carol was excellent with helping me she helped me with all my paper work, very good service.

Very disappointed with the customer service... was not very friendly or accommodating, would not recommend this place at all... the call center and the facility don't communicate with each other at all horrible experience... read more

San Dimas Lock-Up is a great storage facility all around! Great customer service, great storage accommodations, and affordable. I would definitely recommend this storage facility. The facility is kept clean and organized. The manager Maria was very polite and helpful in finding the right space best suited for my needs. Maria made me feel assured and at ease that my belongings are in good hands. I would refer San Dimas Lock-Up to anyone I know! read more

Very clean facility. The complex is easy to navigate and the prices are good. Will recommend! Open 7 days a week and you can stay until 7 which is easy to remember! Very accessible! Maria is super approachable. read more

RIDICULOUS! I have been renting a large 10 x 20 space for years. I moved from California and recently decided to downsize the unit since the cost keeps creeping up. I called to verify that my BROTHER (with the same last name) is on the list of people who are allowed access. Since my brother will be spearheading the transfer of my items, I asked about downsizing to a smaller unit. Their LAME POLICY requires me to be there in person in order to transfer to another unit. ARE YOU KIDDING ME? So I need to fly 3,000 miles just to make that happen? In what world is this logical? SInce my brother lives in California and is on the list WHY IN THE HELL CAN'T HE ACT ON MY BEHALF? WHY CAN'T I WRITE A LETTER GIVING THEM PERMISSION? So instead of these geniuses getting rent from me for a while longer, they are now forcing me to empty the unit and move to another location. These people need to go to an ATM, get some cash and go buy the clue they're in dire need of. FFS! UPDATE: A few people have been asking for the management company's info. Well here it is... Mid Valley Management Company in Calabasas, CA (818) 223-3500. Owner's name is David Leff. I left him a voicemail so we'll see if and when he returns my call. You're welcome. UPDATE: Well, he never called me directly, but he did call Maria at the storage location. She informed me that I need to do a "power of attorney" so that my brother can make this happen. UPDATE: Since writing this review, my rent has increased TWICE. read more

I've been renting a space here for quite some time now and have not once had anything to complain about. Maria and her staff are amazingly helpful, friendly, and always have supplies handy should you ever need anything. Facilities are all clean and well maintained, so you really don't have to worry about anything because whatever you store will be taken care of. I've never once been unsatisfied which makes it baffling to read some of these negative reviews. read more

Such a great complex! The staff and management really care about the customer. Such a welcoming place. Also the complex is simple to navigate. A huge weight off my shoulder know that my belongings are in a asafe and trust worthy place. I say brilliant! Thank you! read more

I am a returning customer to San Dimas Lock up. I specifically returned for the great service that Maria and Carol give upfront in the office. The facility speaks for itself clean, convenient, and available. If you're looking for a great place to store your stuff. San Dimas Lock Up is your place. read more

San Dimas Lock-Up - Self Storage Near Me - San Dimas, California

****HIGHLY RECOMMENDED**** Finding a decent space to store your stuff can be quite a hassle. I learned this particularly well in this last year while making a move to little ol' San Dimas, Ca. Desiring somewhere close by my new place but also wanting the superior value (aka the best space for the best price!) my exhaustive search began ending up me seeking high and low everywhere from La Verne to Azusa. All my looking finally paid off when I found that one perfect space to rent which being incredibly well informed ended up to be San Dimas Lock Up Self Storage. The reason for this is of course comes down to value in comparison to the other self storage San Dimas Lock Up came out on top when looking at both the space and the price. All of the companies had some sort of promotional price...San Dimas Lock Up the best. All of the companies had great spaces to rent...San Dimas Lock Up the best for the price. If you have heard through the self storage grape vine to avoid this place I can assure you those reports are outdated (including the one other Yelp review thus far written in 2010), the new management team (Maria&Carol) having been here since 2012 will not only meet expectations but kindly exceed them. read more

Originally posted on 5.27.2014-We have been using this storage facility for years, often times renting several large units at a time. Over the past months the management has become increasingly intractable regarding seemingly irrelevant usage rules. The cost of the place seems slightly above market. I would recommend that you shop elsewhere for your storage needs as the management has decided to make this place somewhat less hospitable to their valued customers. Updated on 7.01.2014 in response to the managers r read more

Great service!!! Affordable prices. Ladies at front desk are always very helpful especially Maria! Highly recommended!!!

I have used many storage facilities over the years, by far this was my best experience. From my first call about storage prices to my last day with them. Carol was absolutely amazing. She was extremely helpful, with a great attitude. The facility is clean and easy access. I highly recommend them. read more

I have two spaces here one small storage locker and an outside space for our travel trailer. The office staff is super friendly and helpful, especially Maria! The assistant manager is also helpful, but usually when I go in she is off. Anyways, the location is perfect for us and the rates are super reasonable for the area. The only thing that would make it better is longer gate hours, perhaps open until 9pm instead of 7pm. Anyways, it's great, so happy we found them! read more

I needed two large storage units at a very last minutes notice, and San Dimas Lock-Up quickly responded and got me what I needed! I could not be more grateful! Their customer service is amazing and I have thoroughly enjoyed my interaction with them. We have several storage units around us but this is without doubt, the best one! read more

I have been renting here for about a year now, never had a bad experience! Always friendly staff on site, as well as a clean facility. I recently moved and had to move-out of my unit. The moving out experience could not of gone any smoother! I would highly recommend this place for any of your storage needs!! read more

I've been renting a space here for years and I have been very happy. The office personnel have been very friendly and professional. This facility is very clean and well maintained. I recommend them to all my friends who have storage needs as well. read more

The management at this place is a joke. They cant keep anything strait here. Dont bother renting a space from this storage facility. YOU WILL BE DISAPPOINTED IN THE LONG RUN!!!!!!!!!!!!!!! read more

I have been a customer at San Dimas Lock Up for at least 5 years renting several different units based on need. The worst thing about San Dimas Lock Up is when you need to see someone in the office, they more often then not have a sign on the door saying they will be back in an hour. I could understand if they are gone for one hour around noon, but today both employees were having LUNCH from 4 to 4:45 pm. I think that it is poor management for 2 employees to take lunch at the same time near the end of the day. The problem is, is that you can not find out who is the parent company of San Dimas Lock Up to complain about their unprofessional behavior. If anyone knows the name and phone number, please post it! read more

Great place for your things to have a temporary home when you're cramped for space. Office personnel always helpful and courteous. Made two size changes while here and always experienced nothing but A+++ service from Carol and Maria. Would recommend this location to anyone. Thank you Carol and Maria. read more

I have moved so many times in the last few years and San Dimas Lockup has been there for me every time. The storage units are clean and varmint free, the grounds are impeccable and the rates are very reasonable. In particular I have to give huge kudos to the employees who work in the office and particularly the manager. I have had units in other part of LA and the people who work in the offices really don't care about anyone. No so here! I have had personal attention from the first day I signed up. The other reviews make no sense to me. True, there are many rules to follow, as with any storage place, and the employees make a concerted effort to make everything clear and understandable. I pay on time and punch in and out during the appropriate hours, and I have nothing to say but great things about San Dimas Lockup. read more

This is the worst customer service ever. There is NEVER anyone in the office or anyone available to help! The sign in the window is always showing closed with a different return time! Employees are rude & act like the office always being closed is your problem not there's. I do not recommend this storage to anyone!! If your looking for a good, professional, clean, fair price storage check out A1 mini storage I'm Covina / Irwindale read more

I ran across this place a couple of years ago and have been here ever since. From the very first day I was treated with kindness and almost like part of the family. Maria and Carol have always been very helpful from telling me what be the best unit for me to some good ideas on organizing my unit .They are also very organized which i like . The place is very clean and I do feel safe not like some other places I have been to . I recommend San Dimas Lock Up every chance l get . read more

Carol Jones was the friendliest most knowledgeable person I have done business with in a long time. I would recommend this place to friends and family in a heartbeat. Thank you Carol Jones for eeverything and the waters when we were super thirsty!!!!!. read more

I was a customer of this facility for years. Just recently decided to terminated my unit because the staff is extremely unprofessional and RUDE! Something has changed with the management there and they forgot who the customer is... read more

Ive used this storage place for a many years and I highly recommend it. they have the best rates in town, and all the staff are very professional and helpful. Its just a pleasant experience. I'm moving soon and the manager went out of her way to let me know that home depot has a truck rental for a very low price. Since im on a tight budget it really helped. If I ever need storage again I will be back. Ive recommended this place to all my friends and family. read more

***Beware of woman at front desk*** Horrible customer service! Obviously the customer is not always right at San Dimas Lock up! If you want a "member of a professional management team" (as stated on the company website) to serve your storage needs then look elsewhere. The unprofessional, unpleasant woman working here should be fired...save yourself the headache and your money! No one wants to have to pay $ to be mistreated by someone that refuses to provide their supervisors or owners name to a customer! Really? I hope the owner reads the Yelp reviews since this awful employee won't give up the name. We're smarter than you think we'll find it...when you are collecting unemployment and revising your résumé, I wouldn't list customer service skills or your ability to relate to the public as a skill you possess! Ps. If you implement a new policy it should be available for customers in Writing! read more

I was pleasantly surprised by the attention to detail I received at San Dimas Lockup. I have had storage units at other locations but never felt that the staff cared to help. Everything at San Dimas Lockup was clear as a bell, in writing, and I could tell the staff were making a concerted effort to be aware of my time and needs. All my questions were answered and the place was clean and well kept. I highly recommend San Dimas Lockup. read more

I would definitely recommend this place. The company I work for has two storage units here and we have had no problems at all. Maria has always been very helpful and always there when I needed help. I know I can always count on her to help me. read more

San Dimas Lock Up has awesome customer service. Maria and Carol are not only professional and knowledgeable but friendly & helpful. This is a great place to store your items,the place is always clean, the prices reasonable and I feel my stuff is really safe since each unit has it's own alarm. I would definitely recommend this place to anyone that needs storage. read more

My experience with this storage is great! The manager was very informative and really nice, very kind and I got the best deal in town. I was having a really bad day because the movers I had were horrible. They showed up late and tried to charge me more. When we got to San Dimas Lock Up my day turned around because of Maria. It was nice to deal with someone so honest who knows what they are talking about. She showed me several units and let me make the choice even though the driver of the moving company was trying to force me to choose a storage size way bigger and spend more money. I want to thank Maria for being so great. I will definitely recommend this place to all my family and friends. read more

I used this place for just a few months but I was vey happy! Carol was very professional and friendly. She explained the rental agreement to me very thoroughly. Carol's smile and friendly personality made it a pleasure to do business with San Dimas Lock Up. The facilities are clean and the price was comparable to others in the area. read more