I really recommend this Storage Facility. I've had nothing but a great experience since the first…read moreday I scheduled my appointment to see the units. Fast Friendly service, Carol was also very easy to work with and gave some of the best customer service I've had, and I know (customer Service) being an operations manager. The Manager on site was also very pleasant and made sure that we had a hassle-free move. Their facility also provides dollies, and has restrooms. Thank you again for such a pleasant experience

The unit was infested with rats.. Spoke with management for months, the infestation kept getting…read moreworse. Rat traps were put inside the unit did not help. The entire building has rat droppings and puddles of rat pee on the floor. All the items in the unit are ruined. Furniture chewed on, plastic containers chewed through, cardboard boxes had nests inside of them. As we are cleaning out the unit, one of the boxes had a rat inside of it.

Sooooooo... let me start out by saying I am extremely grateful that I decided to swing by U-Stor-It…read moreand get additional storage pricing and information. The facility was clean, fresh and the temperature was perfect inside. I have a move coming up that I, of course, waited last minute to put things in place for. I came into the West Covina location very "all over the place" and the team treated me with grace and such kindness. Breana and Tyler were awesome and so patient with going over the rental information with me. I'm extremely appreciative of both of them, as this has taken a huge weight off my plate.

Quick and fast service. Tyler and Mark were very welcoming, helpful and answered all questions I…read morehad regarding a unit rental.

Good customer service and communication. Also very…read more convenient location to old town San Dimas.

We received great customer service from Brent. He was helpful when we were stressed out, which…read morehelped reduce our stress. The price seemed to be fair. The location was close to us and that made it perfect for us. We definitely recommend them and will use them in the future when we need extra storage again. Although we live in WA, we visit relatives in So Cal regularly.

Everyone was very helpful!! They are busy, but they always make time to help! Very satisfied!read more

BE VERY CAREFUL BEFORE RENTING FROM THIS STORAGE FACILITY…read more Based on our experience, I would strongly caution anyone considering storing their vehicle, trailer, or belongings at this facility. There have been multiple break-ins, and the lack of security and response from management has been extremely concerning. Our trailer was broken into and damaged while it was on the property. The door was actually drilled through and damaged in order to gain entry. What is perhaps most disturbing is that no one from the facility contacted us to tell us what had happened. No phone call. No notification. No concern. No follow-up. We were left to discover the damage ourselves. This was not an isolated incident. Vehicles were broken into and catalytic converters were stolen from an entire row of vehicles. There have also been trailers damaged and broken into and storage units burglarized. The situation raises serious questions about the facility's security and surveillance. From what we experienced, the cameras do not appear to be functioning properly, and it does not appear that anyone is regularly monitoring or even checking the camera footage. What is the purpose of having security cameras if they aren't working or being monitored when multiple break-ins are occurring? We were also told by an officer that people have been renting storage units online using false information specifically to gain access to storage properties and commit theft and vandalism. If this is occurring, the facility should be taking its security and access procedures extremely seriously. And what happens when you report a problem? In our experience, nothing. The property manager never contacted us, never followed up, and showed absolutely no concern about the fact that our property had been vandalized on the premises. No one even bothered to notify us that our trailer door had been damaged and left open after someone drilled through it and broke into our trailer. Instead of feeling like management was concerned about the safety of customers and their property, we were left with the impression that the attitude was essentially, "Your problem." The security at this facility is a serious concern. During our experience, I personally observed the employee responsible for the office/security area sitting on her cell phone and eating chips while customers were dealing with stolen and damaged property. Watching this while people are losing valuable property is incredibly frustrating and unacceptable. The prices at this facility are outrageous for what is being provided, and based on our experience, there is simply not an adequate level of security or customer service to justify the cost. A storage facility should take security seriously. When a customer's property is broken into, management should at minimum notify the customer, acknowledge what happened, document the incident, review available surveillance footage, and follow up. We received none of that. If multiple vehicles can be broken into, an entire row can have catalytic converters stolen, trailers can be vandalized, and storage units can be burglarized without customers being notified or management appearing to take meaningful action, that is a major security failure. If you are considering renting here, please do your research first. Ask very specific questions about recent break-ins, functioning cameras, whether surveillance is actively monitored, access control, and how management handles theft and vandalism. Our experience has been extremely disappointing. I would not recommend this facility to anyone who is looking for a secure place to store valuable property. If I could give zero stars, I would.

Great facility. Mike took care of all my needs and was very friendly and patient with me.read more

Great price, easy process online and front desk was a great help. He went above and beyond even the…read moreday I went to take my items to the storage.

never thought I'd leave a 5-star review for a storage unit, but Westward Storage has earned it…read moreeasily. From the moment I arrived, I could tell this place was different. The entire facility is spotless and well-maintained. You can tell the team takes pride in every detail from the clean grounds to the secure, well-lit units. And speaking of the team everyone here goes above and beyond. They're warm, professional, and genuinely helpful. Every interaction feels like you're being taken care of, not just processed through a system. Now here's the tip I give everyone: Go for one of the units with a Keyless Smart Lock. You can access your unit with your phone--no keys, no codes, no hassle. It's super convenient and adds an extra layer of security. Once you've used it, you won't want to go back. Prices are fair, access is easy, and the location is perfect if you're near Walnut, Diamond Bar, or Pomona. I've already recommended Westward Storage to close friends and family and I'll keep doing it. If you care about clean, secure, and stress-free storage, this is the only place to go. They are the best self-storage park in Pomona and the surrounding cities. Cal Poly Pomona student friendly too.

Good rates, nice people and great security. Coffee and treats in the office for everyone who comes…read morein.

Very affordable. We opened a unit around 2014 and have had that and my family members have opened…read morethem as well over the years. I would definitely recommend.

No stars. The rent kept going up. 5×5 for $99. No thank you. Public Storage gave me a fixed price…read morefor a 5×10

Dave and Sandi are extremely honest and professional …read more I have stored my boat at their facility for 5 years and they have so easy to work with I love how accessible to facility is and well lit at night . 10/10 Thanks guys

I am so thank for this place! The people are so kind and their work is the best. I had my RV…read moreserviced and they did an excellent job. The quality of service is superb! I give them 10 stars!