I really recommend this Storage Facility. I've had nothing but a great experience since the first day I scheduled my appointment to see the units. Fast Friendly service, Carol was also very easy to work with and gave some of the best customer service I've had, and I know (customer Service) being an operations manager. The Manager on site was also very pleasant and made sure that we had a hassle-free move. Their facility also provides dollies, and has restrooms. Thank you again for such a pleasant experience read more

* Emails take about a week to receive a response. * Phone calls aren't returned, despite promises to call back. * Corporate's response directed you to call, but the phone system routes you back to Celina. * You are specifically asking for district-level management intervention. * Your rent increase went from 66% to 48%, which remains extraordinarily high. read more

This place is nonsense. I've been here several years. Every 3-6 months they will increase your rent 110%. I have to constantly talk to them to help me lower my rate as I've been a pretty loyal customer. They will claim it's due to "market changes", but it's clearly scammy BS. They don't value customers and are clearly just greedy. read more

I have rented a unit since 2019 and by far Nolan has been the most easy-going and professional manager I have ever met at this facility. I am sorry to have to move on .......feel confident renting here......this man will do everything possible to make your experience a good one! read more

Really clean storage... good service make you feel like at home. And the cancellation was easy.

Though I was not able to rent with this company (my 8 ft dining table may not have fit through the unit's doorway), I decided to write a review anyway to share my positive experience with Nolan. I had a lot of questions about rates, units, logistics of moving, lease agreement, etc and he was so patient and helpful on more than one occasion. He even showed me the unit I would have been renting. I never felt any pressure to sign an agreement immediately, and all the information I was given was clear and straightforward. If it hadn't been for the unit door/furniture size issue, I would have easily chosen this facility. The rates were really competitive. If you are just starting your research of self-storage facilities, I highly recommend reaching out to Nolan at Extra Storage on Gladstone in San Dimas. Thank you Nolan...I'm sorry it didn't work out. read more

It's easy to rent and the place is always kept extremely clean BUT they raise the rent amount at an alarming pace and without any warning or notices ...I have a 10x10 started in Aug 22 at 179.38 and now it's June 24 And my rent is 350.00 and that's not including the late charge this is just the basic rent fees ... from 179.00- 350.00 for a 10x10 That's an increase of $170.00 in less then 2years ...I didn't even know storages do that...and there's no cap...so just be warned ... read more

This is our first time having a storage unit and it was super easy! Nolan was super helpful and patient. He went out of his way to show us options and pricing. read more

Nolan has great customer service. He came up and introduced himself and was just very personable. He let us know he was there if we needed any help moving out of our unit. He continued to check on us throughout our move out which was so nice. We've had a unit here for a few years and it's always been great! We have had no issues! Definitely recommend!! read more

Both people I dealt with to rent a space were very nice and helpful. They were patient with all my questions. read more

Clean good pricing. Hours 6-10 In good location. Storage was clean. It was easy to move out. I'll together a great experience.

We have had a storage unit here for many years. It is very secure and clean. The staff is courteous and helpful, especially Nolan. Prices are reasonable, and I highly recommend this Extra Space Storage. read more

From the time I called Aaron at Extra Space Storage in San Dimas, he was not only helpful but I found him to be most efficient. He explained everything in detail I would need to know as well as expectations that were to be met. I only used this facility for a couple of months while I moved out of my home and waited on my new home to be finished, but each time I needed some advice, he was right there. I did manage to lost my key, and he graciously gave me a new one. I cannot recommend this facility highly enough. The only drawback, is it is a little difficult to locate the first time. It is on Gladstone, around the corner (and East) of Walmart in Glendora just to the West of the railroad track. Very satisfied and would definitely use again if I had storage needs. read more

I have used extra storage space for years. The location is secure, I've never had any issues. The staff is kind and professional, the prices are competitive. Highly recommend. read more

Nolan is kind, helpful, and attentive which lightened the load of multiple moves in a short period of time and made it much less stressful than it could have been. Thanks so much for everything! read more

Hi Emily; Unfortunately I've already moved my things out of the extra space storage site of San Dimas, and in doing so the rep did not suggest any other pricing options. read more

Stored my things when I was moving between places, went great. Highly recommend for anyone that needs to store their things.

Nolan assisted myself and my husband and he was really great and very informative. He made sure we had what we needed and when we needed it and even went out of his way to help us make some changes. I recommend getting in touch with him for all your storage needs. read more

Nolan H. and the team were very helpful and friendly! The facility is very clean and well maintained.

I am so happy with the customer service here i wish i remembered the woman's name who helped me Friday afternoon but she was super friendly and helpful. The availability of drive up units and the gate hours are great all around good experience read more

Renting a unit was a simple and quick process. The customer service provided over the phone was friendly and professional.

Great location for my needs, pretty clean and the customer service staff is always nice and accessible. My only problem was the rent was pretty high once the special initial pricing was over and there was only one to none carts available for use to move our things in and out. The staff did discount my rent after I mentioned it to them. I was moving from another state where fees weren't as high so I was not used to the prices. read more

Needed to find a storage unit fast, extra space came up when 8 searched on Google. From the very beginning where I called extra space to see if they had availability to when I signed the lease for a unit, the customer service was awesome! Sarah at the call center answered all my questions and even confirmed everything twice to re assure me. When we got to the San dimas location, Vicky helped us out. Vicky showed us around and made sure we felt comfortable with everything. Thank you! read more

I had a unit here for a couple years after I moved my grandparents out of their house. I ended up needing to leave and find a new place to go to because they constantly raise the rent every 3 months. We went from around $300 a month when we first opened the unit to well over $600 by the time we left. The guys working there will lie to you about everything if it means selling you the unit. Everything from how much and when they do rent increases to their security. The put a sticker on your lock and they supposedly walk the grounds every day and check every lock. If they notice anything has been tampered with or damaged they'll call! Except they don't. My lock was damaged but still worked. I waited a couple weeks to see if they would ever call, they didn't. This company is a scam. We ended up finding a unit closer to my grandparents in Palm Springs that hasn't raised rent once. read more

I would definitely recommend this place to anybody that is looking for a storage unit. The staff was courteous and kind and always willing to help. read more

I have had a very good experience here so far getting a unit started. Nolan in the front office was very patient and helpful with all of my questions. read more

I was looking for a place to store my college stuff over the summer. Called in and extra space helped me find a unit. Customer service was helpful through and the phone. Had some doubts about move in but figured out how to work the gate access with the help of the employee there. I got the around 6 x 9 feet sized unit. They have different unit sizes. Mine cost around $110 a month. The storage unit doors work but they're kind of old and I needed to provide my own lock. They do sell locks in the office but they're kind of pricey. Overall I think I would rate the experience a 4 star. read more

Absolutely lovely group of People at the San Dimas facility... and Vicky is the sweetest, smartest, most knowledgeable and caring person. Keep up the good work Betty B read more

Nicest staff you could hope for. We fell on some hard financial spots and he helped us work it out with patience and grace. Clean facilities and well lit and secured. Would recommend to anyone locally. read more

I've had storage units at this location (San Dimas) for years, as have other members of my family. The initial prices can't be beat -- yes they unfortunately go up and sometimes fairly rapidly, but they're still very competitive with the rates of other local places. The service at this location is amazing. I've mostly dealt with Aaron the manager, but the other employees have always been really nice and extremely helpful if I've ever had questions. Any questions or issues I've had (mostly my own issues, not with them) they've been more than willing to listen and figure out what would work for me to make things as easy for me as possible. For the first time in about 20 years, no one in my family has a storage unit anywhere, but if I need one again, I'll be coming back here for sure. read more

Never have I ever used a storage unit .Vicky the storage manager made me feel like I was just at home. She ran me threw everything and explained it very well and helped me out at reasonable prices. Very friendly and funny highly recommend thanks for all the help read more

Great storage facility! Very clean! Easy to access! I was able to drive right up to my unit to load/unload. Staff is super friendly, accommodating, and helpful! Never had any issues with this company. Would 10/10 recommend! read more

This location is very convenient for me, and I originally got my unit for a good price. They take advantage of changing their price at any point, so my unit went up 25% after 4 months. When I did originally visit the location, the staff was super friendly and down to earth. Price change was probably corporate based. read more

Vickie was great in helping me, showing me different size spaces that I could choose from and she was very helpful in every respect. I highly recommend Extra Space Storage Glendora no One could have done any better and she did read more

Great storage facility Vicky in the office is a real asset to this company what a nice person to deal with. Five stars

Thank you Aaron! Gave me a great deal! I rent two storage spaces. Very clean! Aaron was very professional. Definitely above and beyond with their services. Lalo R. read more

I have sadly been at this location for over 30 years. Shame on me. It has changed owners/names I believe three times. But in the scheme of things, loyalty means nothing to the operators of Extra Space Storage. I have a family of four and we live in a small house on a fixed income. As a result, we needed extras space. So, we rented one place, and eventually got a larger one. It was convenient and the larger space was in the $200 range. Eventually, that same unit went to over $400 so I found a smaller one, and did my best to consolidate, once again I was back in the $200 range. However, Extra Space Storage seems to have some type of price increase policy every 6-8 months. So, my new place has now gone over $300 now. Here we are in the midst of a Covid 19 pandemic and people, including myself, are hurting, people screaming about not being able to pay rent, etc., but sure enough, Extra Space Storage found it in their hearts to send me a price increase today, now up to $322. The folks that work there are nice, but this policy of raising the prices is asinine in my opinion. As I must frequent there periodically, I see lots of empty storage units as you can tell from the tags they leave on the door. When I have called, four or five price increases ago, and mention my loyalty of 30+ years as a customer, it doesn't matter. Guess they'd rather I move out. Makes sense to me... I move out (if I can) and the space goes empty like the others. No income makes more sense than keeping a place rented at the same price to a loyal customer. read more

These guys go above & beyond! Very personable, it's super refreshing & the prices beat out all the others in the area! I highly recommend coming here, very knowledgeable, forthcoming, & friendly! read more

I love this storage space and the unit I got. Jessica is AMAZING. They are so helpful and the storage unit fit everything I needed it to. I would definitely recommend this place for your storage needs. The cost and space allocated are well worth it. Great facility!! read more

The lady at front desk was super cool did more than was required, the place was super clean and I must say I will always store with extra space storage no matter where I end up living I highly recommended five gold stars great holiday fun I'm taking about the location off Gladstone and lonehill in San dimas if u want service u can count on store with them thank u continue doing what u doing cuz it's working..... Stay blessed read more