The older lady with the glasses was rude cause she wanted to go home early. We ended our contract and our code expired immediately while still inside the spreads facility (car inside) so we asked how to get out. She laughed and walked away????? Left us locked in the storage complex and we had to ask other renters to let us out using there code since ours no longer worked. Like what a safety hazard thank gosh I didn't have my dog or kids. Will never support a smart stop again read more

Teresa was a great help in helping me find parking for my car. The service was informative and straightforward. She was friendly and answered any questions I had. read more

Amazing customer service! Friendly and nice staff. Definitely would recommend this storage facility if you're looking to rent. For the price it's worth it. read more

Dina is great, however there is a HUGE rat problem. My first unit had tons of rats even though I store no food and everything is binned. Moved to a smaller unit away from the field and still have rat poop every time I go in and have caught two rats in my own expensive rat traps. read more

Don't get lured into a very big deception...! They start off by advertising a reasonable low monthly price but within 1 year you will be paying double the original price. Then expect it to almost double every year after that.... Stay away...! read more

Scam! They started me off at $180 for a 10x10 in February then jacked it up to $275 in August.

I had a pick up truck stored in rv spot for 2 months and the catalyst converter is now missing. So weird that I called to tell them we were letting the spot go because the converter had been stolen, and Thomas immediately told me that the day we brought the truck in he took pictures of it and the catalytic converter was already missing?? Did he call us to say "just to let u know i saw the catalyst converter was missing? "" No ... Then he said I told him it was missing... ?? We have car insurance and the storage place doesn't offer insurance coverage for cars. Why would I lie if they would not be responsible?!! for theft WEIRD read more

Buyer beware. Bait and switch seems to be a trend with storage these days. Reliable renters who pay every month are not valued. Instead prices get jacked up soon after you move in. No way to lock in price. A lot of game playing, hidden fees and surprise increases and not a small percentage either. read more

I have been a customer here now for 4 months. I recently had a billing question. I was acknowledged by Deena immediately and with great professionalism, compassion and a complete desire for resolution and customer satisfaction. She communicated with me throughout the next several days and worked to find a solution promptly. i felt like a priority and a valued customer. I truly appreciate Deena's level of commitment and customer service. I would highly recommend Smart Stop Storage. read more

Dina recommended to transfer to smaller unit to saved money! Great place! Would recommend!

Dina was so helpful and really nice! I lost the lock for my storage unit and she helped with removing the lock really fast! I 100% recommend this storage place! read more

They increase the rate every month. Also it is a guarantee your storage unit will be @ least one foot shorter per side than what you agreed to pay for. 10'x5' was actually 8.75"x 4.2". They don't care. read more

Dina is always so helpful to me and i've had multiple units there and best experience I have ever had with a storage facility. Definitely takes pride in what she does and shows in her customer service read more

Had this unit for about 2 and a half years never had any problems with here and Dina had been here helping me throughout the whole process

Thomas was very helpful and showed me around. Better prices than the other nearby storage facilities. Very clean site. Some tight turns with a trailer, but they do have a side gate if the need arises. read more

This is probably my favorite storage place. Ferman and Dina are awesome. I highly recommend it.

I go through a tough time and I have to find a storage. With all thethings on my plate I was not looking forward to this. That was until I met Dina, she was so helpful. She was incredibly friendly and welcoming. Dina took her time in showing me why they stand out. She let me know they my items will be secure and that they had upgrade their system. The one thing that stood out the most is how she treated me. I went to a couple other places and didnt really feel like I was wanted as a customer. She made me feel like they wanted me and my business. I cant express how welcomed I felt. When I have to store my items I have no doubt where I will be doing it at. read more

UNFORTUNATELY, I have to give a star!!! This place is super disgusting and pictures they have posted not sure where they came from. Probably from another location. I have had sevMyeral storage units in the past. Never had a problem. Several months went to get my things out of storage ad guess what I find?????????? ALL my items have been pooped, pissed on or chewed up!!! That place is full of rodents. Droppings in all my items. This place is infested and is unsanitary. Please rent some place else. Also, might want to do some homework when renting. When you rent a storage unit there is a "requirement" to have insurance! FOR WHAT?! I had to file a claim. Sent them all my pictures and documents requested to process my claim. Just received my notifications that vermin damage is not covered by the insurance. So I am at a HUGE major lost. I am so frustrated. So please if you're reading this go some place else. Workers might be nice but there units are disgusting!! I will try to upload pictures here if not on google. I thought it would have been my fault like maybe I left food for them or what not but no!!! They chewed up my table a pissed/pooped on my very good brand new mattresses and memory foam pillowtop. I am so upset and very emotionally distraught. As a single parent I can not afford to go through this!!!! SHAME ON YOU SMARTSTOP STORAGE AND SHAME ON THE INS COMPANY SOUTHERN PACIFIC INS CORPORATION! All these companies just do is take the consumers money left and right!!!! read more

See all

This was a great experience and the associate Fermin was very helpful and very kind. He attended us with great pleasure and always had a smile on his face. You actually feel welcomed and feel like they are attending you with happiness and not with attitude. I highly recommend coming here to rent a storage unit if you need one. read more

This place is horrible!!!! After my husband initially called for INFORMATION but didn't reserve they called him DAILY and left messages for a week trying to get him to reserve. Then once we decided to reserve, the day we showed up to sign papers, no one was there (even though we called that morning to confirm hours and they said they'd be there at that time but they were closing early). We waited for 30 min until someone finally showed up. While we were waiting, btw, we also called the 800 number and couldn't get a hold of someone at first and then once we did, they were surprised to hear that the facility said they'd be closing early because they shouldn't. Then the day we moved in, the person helping us took forever chatting and getting all our stuff set up. Why come in in advance if it's gonna take 30 min in the office when you have a truck load full of stuff waiting? To top aaaaall of this off we went today to move out our stuff and everything is COVERED WITH RAT/MICE POOP!!!!! I get that you can't completely control that but this seems completely unchecked and if you know it's an issue, WARN PEOPLE!! We would've laid traps or sprayed or something!! So not worth the money we spent to have such a horrible awful experience!!! read more

See all

Went in today and had to ask questions about the size of storage and how often they clean and check locks, prices and quote on box sizes. Thank you Dina for all your help. Will be back to move in my grandmother's stuff. read more

I want in there to get some boxes. The guy that was working there was very nice and friendly. So if you want great service and help getting the right stuff you are looking for go see Fermin. read more

UPDATE: My review of this place was when it was "Mini-U-Storage." They were bought by "Smart Storage" in February 2015 or so.

To anybody who wants to use this facility, I highly suggest you rethink your decision. I admit the workers were friendly since I talked with them about my whole summer plans but that does not excuse how I was treated when my property was stolen. When I got back from summer vacation and went to my locker to get my stuff for my dorm, I opened the door to find out that my mini refrigerator and my plastic utensils were missing. Then when I told the manager, the guy who is always there, he tried to convince me that maybe a family member took it and that I just forgot about it even though I told him that was impossible because only I had the keys and the rest of my family wasn't even in California. Plus, this place was not a very safe or sanitary place to leave my stuff in for they have no security cameras to watch over anyone's storage spaces and there were ALOT of bug feces in the space when I got back. As a college student I cannot afford to have to buy expensive things all over again so I highly suggest that no one else use this storage place so that they do not have to go through what I went through. read more