Gina was amazing. She helped me find a space near my other unit and took the time to explain the app on my phone

The storage was a great price the manager she was nice and polite she explained everything and helped me to understand the way everything works I would definitely recommend public storage LA Vern read more

AVOID PUBLIC STORAGE AT ALL COSTS!! These people would screw over their own mother to make a buck. The people in the office and customer service are dishonest and deceitful. Give you the wrong information then you get held to the "contract" you "sign". There is no recourse for the employees blatantly lying or giving out misinformation in order to keep YOUR $ in THEIR pocket. Rent increases frequently, new customers get cheaper rates, poor customer service and poor management team that doesn't actually care about the customer. No accountability for giving bad information or empathy. read more

The Staff is Friendly & Helpful!, Thank You, Public Storage! I would definitely recommend Public Storage read more

Friendly and prompt service at my La Verne location. Everything was already set and all questions were answered. We were helped with the PS app for easy access to enter. Thanks for having such wonderful staff!! read more

Rent increases are very high. They will jack up your rent by $50 - 70 dollars a month no matter how long you've been a customer. It's robbery!! read more

Stay away. Price was great for initial rental. Price hike went up not much longer. Just received a postage that they are now hiking up the price by almost 50 dollars a month. Lmao. Like ok. Small jumps here and there. But for someone to raise the price by almost 50% with 30 days notice not only doesn't make sense. It gives you short notice to get a new location. To get a truck and to move out all your belongings unless you feel like paying an extra 600 a year for absolutely nothing. They are not upgrading. They are not renovating. They are not doing anything except taking peoples money. I'm sure inflation hasn't hit someone who just sits in the office in the ac all day. And i get that they sometimes have to drive around in their golf cart all day. But six hundred for each tenant. I'm sure it's more or less depending on your storage size. But they are now just blatantly disregarding the tenants who cause no issues and pay on time. Time to start looking. If anyone knows any storage in the area please advise. And if I find a place I will gladly share the info. Maybe enough people will leave and get this greedy owner shut down. When enough people vacate , prices drastically decline and all of a sudden , specials galore read more

The service here is amazing. The staff here especially Gina, so professional She understood Her company policies and California probate Law very well. Her polite attitude and efficient professionalism at a very hard time for myself and family was so wonderful we are so very grateful. The facility is very clean and so easy to get in and out. Thank You P.S. and Gina I would recommend this storage facility to keep Your things safe and a safe environment in and around facility. Thank You again Gina read more

Love this place. EaSy access and great manager. The best I've had here. Clean and efficient. Gets back to me immediately. Thank u read more

1. Fire at the property damaging tenants' belongings from residual issues -- and lack of proper handling by the company (ash, water, mold from standing water) not taken into consideration or handled with any assistance. I can only imagine what happened to those who had their items burnt. Shameful for a "storage" facility. 2. Surprise 40% rate increase after 6 months -- beware and do your research before choosing this location. We have had better luck at other locations who are honest about an increase upfront and have worked with us to reduce the rate after the increase. Public Storage values getting "new" customers in the door with "online discounts" -- what is laughable is that they double down on this when questioned about their policies. As if they are proud to pull one over on existing customers! 3. Property manager(s) at the La Verne location are unable to do anything regarding any of these issues except offer a broom (what a joke!) and refer us to "customer service". 4. Alfred in escalations was not even willing to consider reviewing a rent match (we were asking for a simple review - no commitment! he could have just said I'll try to get someone to review it but he seemed to take extra pride in saying I can't help you as an existing customer)! He could not even review the exorbitant increase to try and meet their online published rates for new customers -- much less the rate they sign you up for when they get you in the door with a "discounted" rate. 5. No loyalty for long time existing customers. They'd rather trick new customers into getting the same unit at a lower rate, and then stick them with the 40% increase in six months. Bottom line -- there are a ton of storage facilities out there who will take WAY better care of your belongings and honor you as a customer. read more

Good service ! Faster no hassle... Thanks Eric!! Secured and clean storages.......... read more

helped me pick the right storage unit was very fast when working with her had me in and out wonderful service would recommend to friends and family and very affordable. read more

Terrible. After years of convenient hours, they are only open until 6 p.m. with no reduction in rate. I consider this a breath of service expectations since I started with them four years ago when they closed at 9 p.m. I'll never make it there after my shift. AVOID. read more

Public Storage - Self Storage Near Me - La Verne, California

Nicole at Public Storage in LaVerne was very knowledgeable and extremely helpful in getting our storage needs met.

I am very happy because now everything is easier, you can do everything by phone, the place is very clean, I recommend it

We just rented a storage unit here We are so impressed with the care and cleanliness of the place. Gina in the front office assisted us she is super friendly,helpful and made us feel secure with our choice of this location. read more

I hate this company. I have had nothing but poor customer service for the last 4 years of having my unit. Today, I went to my unit and pulled out about 5 items to throw away when a worker named Jocelyn came out yelling at us saying that we could not throw stuff away. I asked where our we supposed to throw stuff away? I pay monthly dues here! I should be able to throw trash out!. She proceeded to lock the dumpster as we had one more item to throw out. Due to this issue, I will be cancelling my services with Public Storage effective immediately. This company treats their customers like petty criminals and I'm disgusted. read more

Great service! Reserved our unit online & was given exceptional customer service by Lisa, she most helpful and kind. She went above and beyond, thank you. Sincerely, Arlene Smith read more

Very helpful receptionist she answered all my questions tho if they are doing there rounds take a few minutes to get back to the front desk but other than that everything's pretty easy read more

Do not rent space here. Had our unit for over 7 years, every 6 months continued to increase our rent. Would charge us late fees as automatic payments were coming out of our accounts. They would receive by due date, but would not cash the check. Continued fees and increase in rental space. Asked to speak to a manager for months, she would not reply or return a call or email. Found out they were renting the same size space for $45 less a month. We got a call that they put a lien on our property and when we went to make a payment, we were told all of our items were already auctioned. Heartbroken we lost all of our items with no recovery methods. The customer service is awful. The manager is greedy and has zero idea how to run a business. read more

This is my first time getting a storage unit,I was able to reserve one online fast and easy. After within 30 minutes I go to the facility and was able to get into my storage right away. The lady at the front desk was so helpful,she even helped me set up the App. step by step and use the charger for my phone as it was at 8 percent. Then she helped with getting me boxes that I needed. She was so patient and friendly. Excellent customer service!! Hopefully the facilities are just as great. read more

We rented an 8x15 space here for 4-1/2 years as we waited for the kids to settle into jobs and their own places. Irma & her crew have always been friendly and helpful and keep the entire complex clean and secure. We have no regrets renting storage at La Verne Public Storage. We can recommend this location without reservation to anyone! Thanks for the last four years! read more

I used this storage almost a year ago and I still recall how friendly and helpful Irma was. I got the storage unit for a good deal because of Irma's help. I have left a review on Google, and now I could not stop appreciating Irma's kind help. She speaks both English and Spanish, very considerate with customers' needs. The storage unit was very clean when received it. The technology for their gate control is very user friendly, even though is common nowadays. But I still feel grateful to have experience it for my very first time. The office had a store sold carton , tapes, locks with a higher than market price, but they really came in handy. I learned from my marketing class that this is called companion pricing strategy. You receive your storage at discount but pay a little profits for the business's supporting products.I took it as the return for employees' genuine helps. I would use this one I have to in the future. read more

Irma was great and very helpful. Friendly staff. I had a good experience renting a unit here.

Both the Cynthia's were very very helpful. Cynthia C greeted us with a big smile and made the entire process awesomely easy. She took really good care of me. Was more than happy with the service they provided me . Thank you so much Cynthia. read more

I have a 10x15 unit here and the price was cheeper that anything else around, plus it is a very secure and clean place. Everyone is very friendly and helpful. Thank you Public Storage! You made my move much easier :) read more

Stephanie was very helpful during a very stressful move. She was knowledgeable and was considerate of my situation. She helped me decide what size unit was best for me and I felt very comfortable with her. The unit was clean, and the property was up kept. I felt comfortable leaving my belongings here. When we moved out Stephanie helped me downsize and made the transition literally as smooth as it could be. read more

Irma and this facility are fantastic. There are literally public storages all over LA county but this one is one of the cheapest spots in the area and its one of the easiest to access and, again, Irma the on-site manager is easily one of the best customer service people I have ever worked with. She clearly explained everything to us, helped us get the best price, showed us units that would be appropriate for us and helped us get checked in and out quickly and easily. An absolute pleasure to work with. I wish I could bring Irma with us to Pasadena and have her take over the storage facilities closer to us. This facility is also very safe and laid out well. I drove a 24 foot truck in and out of the property easily (and I'm definitely not a pro, ha). Finally, its relatively quiet during the day and we were able to load and unload the units with little interruption. Definitely use these guys! read more

I visited the La Verne location to ask questions about possibly renting a unit - there's was two girls there - Jocelyn I think her name assisted me right away & answered my millions of questions without annoyance. Great customer service. read more

Had our storage units completely cleaned out by 8:00am on Decemeber 1st. Was billed $300 for a full month's rent! When asked how this was fair, I was told that this is the policy and I was welcome to unload my moving truck and re-fill my storage units for the rest of the month. Gee...thanks. Will never return to this facility. This feels like theft. read more

They have raised the price on me since I've been with them they have double charged my account and every time I call to see if the second charge is reversed they tell me don't worry about it. They didn't call me back when they said they would so all in all I'd say this is a definite no. I'm keeping my stuff here because I don't want to waste my time in moving it to another place in this 100 degree heat. It would be too much of a hassle. Don't come here if your looking for storage space. read more

Stephanie was very nice and helpful I've been with public storage for years seen a lot of new faces here with this company and she was very friendly read more

My experience at Public storage with Irma and Aaron was five star, especially Aaron, he went out of his way more than once for me and went way beyond expectations. Moving is stress full and he eased the stress. I would highly recommend them for your storage needs and the facility is spotless. read more

Irma is the best! Public Storage is lucky to have her be the face of their company. Even though my stay here was short my experience was excellent and exceeded all my expectations... I would definitely refer a friend or family member read more

Aaron was amazing! He was able to move me in within 5 minutes, a lot faster than I expected. He made the paperwork easy to complete too. I was very happy with the service, felt safe storing my stuff here, and would definitely recommend and go back to this Public Storage if I need to use it again. read more

Aaron checked us into public storage here! He's the man!! He is the best and was soooo helpful, I definitely feel safe keeping my things here! Go to public storage on white ave!!! read more

The lady at the counter Ms Irma has always been excellent in customer service , I have always come here at this location for any kind of issues , and she takes care of the situation right away , two thumbs up for Ms Irma , keep up the good work... read more

Aaron is AWESOME!!! couldn't have asked for better service, quick, easy, friendly and thorough and informational service. The unit I rented is very clean and easy to get to. THANK YOU!!! Definitely recommend!! read more

We just rented a storage unit last weekend and Aaron helped up out and was super friendly and knowledgable. He is awesome!

This is the first time I have had to use a storage place and my experience has been very good. It was easy and quick to get a unit and I've been using this for about a year now with no problems. It's clean, safe and easy to get into. The manager is very cool, he always say hi and waves when I drive in. read more