This place is absolutely amazing. The staff they are amazing they always are so happy helping when…read moreneeded. The only down fall is I wish they were available Sundays

Place is meh. They'll give you good service at first . Once your their client seems as if they…read moredon't want to be bothered when you ask them questions . I'll be moving on soon .

This place is awesome! Andrew at the desk was very helpful and was very clear on times and storage…read morelocations! Will definitely be keeping this place if I ever need storage in the future!

Super friendly staff, clean office with lots of useful supplies for moving! Will definitely be back…read moredue to the value for what we paid for the rental.

I am a new customer, and I felt welcomed and received top-notch customer service from the property…read moremanager, Evelyn Martinez. Evelyn explained the process for renting a large unit, including the monthly payment due date/grace period, and provided me with a tour of the grounds in a golf cart. Evelyn was very friendly, professional, and helpful. She answered all of my questions. Thank you for the great service. The large, two-story property is located off of very busy Azusa Ave, hidden to the rear of several auto shops. The property is open from 700 am to 645 pm every day of the week and provides tenants/storage unit renters with 24/7 monitored security. The prices are very reasonable for the amount of space available and, in my opinion, are a great value. I feel very comfortable with renting a storage unit for my large, bulky property.

Shady practices, did not fully explain terms of agreement. Said one thing, now it's another…read more Facility is old, dusty, dirty. & definitely not worth your money. Find anywhere else, especially when they want to charge just as much. If I could leave 0 stars I would

My boyfriend and I only had our storage here for about two months, that's as long as we lasted,…read morebefore we got the boot, (kicked out) but I just want to say Mary Helen the manager here is amazing. She really had her work cut out for her with us and she handled everything with more grace and understanding than most of us would tolerate trying to manage so many units and the bs that comes with it. We recently lost our apartment and we're living out of our black box truck right now, trying to move and keep all our things that mean a lot to us. It took us forever to get settled and honestly we know we can be a handful. We stay too late sometimes, trying to get things finished and we've even gotten injured a few times along the way trying to rush. It's been hard. I really wish we were able to continue storing our stuff here but unfortunately we're kind of big nuisances with how much stuff we have and how long it takes us to get through everything. Even with all that, Mary Helen kept her grace the whole time and treated us with compassion. This isn't a fake review or a sob story, it's real. For all the storages we've ever been to, this was the most positive experience because of her. She was patient, kind, and truly understanding. And as a side note, Mike who works there too, was always very pleasant and never made me feel like the nuisance we are. Both of them really went above and beyond for us and I won't forget that. Thank you for everything

Kenny was great from the time I rented the unit til the time we moved out. Place is very clean and…read morethe communication is great. We will be back when it's needed again.

Sooooooo... let me start out by saying I am extremely grateful that I decided to swing by U-Stor-It…read moreand get additional storage pricing and information. The facility was clean, fresh and the temperature was perfect inside. I have a move coming up that I, of course, waited last minute to put things in place for. I came into the West Covina location very "all over the place" and the team treated me with grace and such kindness. Breana and Tyler were awesome and so patient with going over the rental information with me. I'm extremely appreciative of both of them, as this has taken a huge weight off my plate.

I had a really good experience at this storage facility. The place was clean, organized, and felt…read moresecure, which gave me a lot of peace of mind. Chris, the person who assisted me, was especially helpful. He was friendly, patient, and took the time to answer all my questions and make sure I understood everything. Customer service like that really makes a difference.

I rated 2 stars simply because when there were employees present, they were extremely nice and…read morehelpful. I only stayed here a few mon the because it just didn't suit my needs. Here are the positives: Clean location Conveniently located off the freeway Negatives: The hours of operation are horrible for anyone who has a job. When we rented, we were told they are open 0900-1800 everyday. They are not, they open at 0930-1800 Mon-Fri and 0930-1700 on weekends. There has never been a time when tweeters aren't inside the complex. I doubt they actually live there but it appears several of them are "sharing" a storage unit for their possessions. No one is ever working. I was told the office would be occupied every day it is opened. That is incorrect. The last 3 times I was there, there was no employee present. And no, they were not on a security walk. There were no vehicles, and I waited twice and looked for them. No one was around. They do not have a simple trash can anywhere and they lock the dumpster. There are no bathrooms that can be utilized by renters. I was forced to find another storage facility that fits my expectations.

Markey is very communicative and easy to work with. Iv been here for almost 8 months now with no…read moreissues. Very clean space aswell.

I made a 20' truck reservation in person a few days in advance, and the service at that time was…read moreGREAT! The day I went in to pick up the truck, U-Haul employee George assisted me. George was extremely helpful, friendly, outgoing, and professional. George went above and beyond in assuring that renting a truck from his business was a positive experience. It was, and I appreciate the great service. Thank you! From the minute I walked in until I was handed the key to my rental truck, the total time spent processing the paperwork was 7 minutes and 3 seconds. It was a quick and smooth process. I used the rental truck for 4 hours to move personal property, and it worked like a champ. I completed my project on time. My experience on this occasion and during my previous three visits has always been positive, and employees have consistently provided top-notch service. It is this amazing service that will keep me a loyal customer of this location, and when I need to rent a truck in the future.

Great workers .. very helpful. Forgot the guys name but he was the best. I have a 10x10 there.read more

The facility is clean, well-lit, and feels secure, which gave me peace of mind when storing my…read morebelongings. The units are easy to access, and there's plenty of space for parking and unloading. Customer service was helpful during the sign-up process, and they were clear about pricing and policies.

Attention to detail. Kind management. Everyone is helpful. Clean restrooms. They promptly respond…read moreto calls and emails. Great customer service.

The most unprofessional and pathetic customer service ever. Ashley the store manager threatened me…read moreover the phone and then proceeded to argue with me childishly even though I told her I wasn't interested in the back and forth. Although she told me on the phone that she was gonna come up (to my unit) and "make me" comply with her wishes, all she did was embarrass herself and the company. I left soon after her threats in fear of my overall safety . I will be reaching out to corporate to understand more about how extra space storage thinks it's okay to threaten customers and create hostile environments.

Called to get information on storage unit. Nidia was very helpful and explained the pricing and…read moreshowed us the unit and answered all our questions and concerns. Would definitely recommend