My boyfriend and I only had our storage here for about two months, that's as long as we lasted, before we got the boot, (kicked out) but I just want to say Mary Helen the manager here is amazing. She really had her work cut out for her with us and she handled everything with more grace and understanding than most of us would tolerate trying to manage so many units and the bs that comes with it. We recently lost our apartment and we're living out of our black box truck right now, trying to move and keep all our things that mean a lot to us. It took us forever to get settled and honestly we know we can be a handful. We stay too late sometimes, trying to get things finished and we've even gotten injured a few times along the way trying to rush. It's been hard. I really wish we were able to continue storing our stuff here but unfortunately we're kind of big nuisances with how much stuff we have and how long it takes us to get through everything. Even with all that, Mary Helen kept her grace the whole time and treated us with compassion. This isn't a fake review or a sob story, it's real. For all the storages we've ever been to, this was the most positive experience because of her. She was patient, kind, and truly understanding. And as a side note, Mike who works there too, was always very pleasant and never made me feel like the nuisance we are. Both of them really went above and beyond for us and I won't forget that. Thank you for everything read more

Kenny was great from the time I rented the unit til the time we moved out. Place is very clean and the communication is great. We will be back when it's needed again. read more

Mary Helen is the best so hopefully and kind she really helped me when I had questions on my grandma storage

Recently just move out of my storage unit 7 months & I gotta say I was very much happy with my stay here. Kenny R. Was very friendly and helpful as were other staff members. Extra space storage is very helpful in any way. They even text & email you to a head of time when your payments are due. They also provide you with all your packing needs from locks, tape, bubble wrap etc. thank you read more

As we all know, moving can be frustrating, difficult and mental. A gentleman by the name of Ken, who works inside the office has been an outstanding business oriented and very well mannered, as well as his appearance with his charming personality. As soon as I came in from another Mickey Mouse called Smart stop self storage in the city of Azusa. They've taken my money, put a hole on my credit card and it made my next storage much difficult. Ken has waited till I got on the phone with the bank figured out all my problems. He helped me out, organized everything for me and made my move. Much easier. I wish they would put employee of the month with his face in front of the door thank you so much Ken and God bless. read more

I think one of my favorite things about this place is having digital access to the gate and not pushing in a code is Super convenient; I haven't really seen that at any other place. The service here is exceptional as well. Both Rebecca and MaryHelen were both super kind and answered all my questions. read more

Came here to get information on storage units and was helped by the Store Manager, MaryHelen Lujan. She gave me a tour of the facility and showed me different size units that they have available. She was helpful, respectful and answered all my questions. Thank you MaryHelen for taking the time to help me get the unit I needed. read more

You can take the trash out of the trailer but you can't take the trailer out of the trash

Kenny Was super helpful helping me move out. He cut my lock with no problem for me. Super nice sweet guy. Definitely recommend his assistance. Very helpful :) read more

I tried signing up for a storage online and didn't realized I messed up and signed up for two but with great attitude they helped me only have one and get my money back for the other. When seeing the staff around they were super friendly. read more

Great Customer Service and very clean facilities. The new worker Kenny was very helpful and answered all my questions. Very Professional. Would definitely recommend this place to friends and family! read more

It was an easy experience. Clean place and well taken care of. Kenny is a very nice and explained everything great . I would recommend this place to everyone read more

Got a storage today staff was very helpful. Very professional definitely gave me a really good first impression

I see a missed called from them and returned the call and was told I could buy back my unit for $200 but that I have to take all of my belongs (that I do not have room for and probably can't even lift) I'm waiting fir them now don't know what to expect but I do know if I hurt myself trying to lift them who is responsible! To be continued #PublicTrust read more

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The office staff deserves 10 stars they are exceptional ! My issue was with the increase price in my unit 10x10 started at $168 in 6 months went to $248 than next increase was $313 ... within a year. Unfortunately my storage unit was also broken into lock cut and a different lock placed on it. The staff was very helpful and accommodating with the incident. The 1 star is for pricing ... when i rented the unit the price was fair, but the amount of increase was NOT. read more

Very friendly and answered all of the questions and provided options and pricing. Mary is wonderful and very helpful. Thank you.

Rebecca provided excellent service when I had concerns about the increase in my bill. Thank you

Great place, hassle free. Digital entry with your cell phone. Place is amazingly clean.

Customer Service, specifically Eric, was extremely friendly, patient and helpful. He answered all of my questions.

I have two storage units here, it's easy access and nicely maintained The women running the office are professionals, the quality of service is awesome. Always helpful with a positive attitude. Their efforts in keeping the place Clean Safe and secure is appreciated. Overall excellent service, good prices, nice storage. Thank you read more

Be very careful.......I will never again . So rude, dont value customers @ all. Employe also made false reports/ Accusations upon my complaint towards them. read more

Great customer service when i dealt with them. Facility is nice and clean. Only reason i got rid of my storage unit was the price.

Samson was very helpful friendly and knowledgeable. He set me up quick and diligently. Great experience so far. Thanks Samson!

I will definitely recommend this storage to all my friends and family, great customer service and always going above and beyond to help their clients. read more

Excellent service, affordable, informative, and most importantly secure! Priscilla was super helpful and polite!

Vicki helped me get a storage unit there online. She walked me through the online process the whole time and saved me a trip of having to go there during the process of moving from another city. All we had to do was go there and we were good to go. Thanks Vicki for your professionalism and courtesy! read more

Eric and Mary were supper helpful getting us a last minute storage! Walked us through every step and explained everything to us! Thank you Eric and Mary ! read more

Thank you so much for all the professionalism and hard work. Eric has amazing customer service and is very friendly I appreciate you guys so much will always recommend the services and units read more

Came here after I got screwed on gate hours from public Storage. I looked up storage places online and found Extra Space Storage. Super nice people in the office. Great online rate and easy, drive up unit. No upstairs!! Yay! read more

Was in need of storage last minute, process was quick over the phone and upon arrival Eric greeted us. He was pleasant & quick to get us to our storage! Definitely recommend. read more

I had my storage unit for about 3 months. First of all they force you to purchase insurance. I purchased locks from them as well. I was at my storage unit in October 10th and everything was fine. On October 14th they have very poor video showing two masked males removing an electric bike, tools, a small safe and a large gun safe from my storage space. The lock was picked to gain entry and because they don't show any forced entry the insurance they forced me to buy is not going to cover anything. Also there was another burglary a week prior to mine with forced entry. Don't be fooled the insurance they force you to purchase is no good and don't let the cameras think your stuff is safe. Their cameras are horrible quality and not placed in very good areas to cover the facility. They also have someone who lived onsite which is also useless. The burglars that got into my storage unit requested a temporary pass code to get in and out. Your stuff is not safe here and the insurance is horrible they will not pay you for your stolen stuff. DO NOT STORE YOUR STUFf HERE! read more

We just renewed our yearly storage for the 2nd time and I received the same excellent service. They already have my business AND Pricella from Extra Space continued to give me excellent customer service! The facility is clean and safe - and the employees (especially Pricella) are kind and courteous!! Thank you, guys!! read more

Have been here for nearly 8 years. Facility is clean and safe. Eric and the rest of the team have been so accommodating, especially during these uncertain times. This is true customer service. Thank you for making life easier. read more

Priscilla was very helpful..answered every question and made me feel secure in my decision..great place and hours..

Eric was very helpful in getting us set up, he took time to show us a few spaces. The place looks clean and I like that the place is gated.

This facility double charged my account and promised a discount for the inconvenience, that never happened, this is the second time I was screwed on promises made by staff....and my unit is getting some black sooty, greasy granular dirt all over my stored items......and forget about getting someone to help you if you get stuck inside after hours accidentally...... read more

I plan to only recommend Extra Space Storage to my friends and family in the future. The service that I received from the Manager Eric was the best I have ever had - in any industry. I was very stressed out today as I am not only changing jobs, but moving out of my house. To top that off the Uhaul I rented needed to be back in a couple of hours. Eric not only found me the perfect sized and perfect priced storage unit, but he had me in and out of there in a matter of minutes. I really truly appreciate that, Thank you. read more

Vicki and Eric are always so helpful. Property is always clean. Thank you for a wonderful experience.

Highly recommend this business for all your storage needs. Had no issues of any kind with my items being stored. Very clean and friendly staff. A special Thank you to associate Vicky for going above and beyond with her customer service. read more

Don't use this facility, they sell you on a low rate then a few months into it they hike up the rates without notifying you. Shady business practices. And the employees there just tell you sorry nothing they can do. But when they want ur business they can do everything. Very unprofessional and poor customer service. I recommend using other facilities with honest business practices. read more