Rare service in this day and age. The gentleman heard me cursing outside when they weren't open. I…read morewas doing a web search for a nearby location when the gentleman walked out and asked if he could help. This was 15 minutes early and he was more than gracious. He let his computer warm up, sent the label to his email, printed my receipt and I was on my way. I don't know about you but this kind of customer service no longer exist in 99.5% of scenarios. Rare indeed.

This place is poorly organized, They open when they feel like Working . Been there more then once…read moreand it's a hit and Miss business..

Awesome experience with these guys, super easy to work with and a great source of knowledge for…read moreyour shipping needs. As someone who rarely ever ships anything, this is the perfect place to go. They just helped me ship out a golf club and it couldn't have been a more pleasant experience. Will absolutely be back!

The service I received from Gabriel was what should be Customer Service should be but is rarely…read moreavailable today!! I shipped a care package to my daughter, who is studying in Berlin. Shipping anything today has become so expensive with any carrier, so he advised the most efficient shipper that would deliver in the most reasonable amount of time. Pak Mail has secured my loyalty as my go-to shipper!!

I came into the Postal Annex in Azusa last week for a Live Scan and it was my first time ever…read moreneeding one. I needed it for my daughter's end of the year field trip and honestly wasn't quite sure what the process was or what paperwork was required. Jinesh was extremely informative and took the time to break everything down for me. He explained that I needed the proper Live Scan request form from the school district before the fingerprinting could be completed. Instead of rushing me through or giving unclear instructions, he made sure I understood exactly what was needed and told me to come back once I had the correct paperwork. I returned this morning with everything in order and was assisted by Arsh. She was very sweet and upfront about being new and still in training. I let her know I was patient and in no rush at all. She took her time, made sure everything was done properly, and even had someone assisting her over the phone until Jinesh arrived and stepped in to help finish up. The entire process was smooth and only took about 10 to 15 minutes since I arrived early and it wasn't busy. I really appreciated how welcoming and helpful everyone was. They didn't make me feel rushed or confused at any point. For something that could feel intimidating the first time, they made it easy and stress free. They also offer a wide range of services including mailing, printing, faxing, PO boxes and more, which makes it a convenient one stop shop for a lot of needs. Overall I felt genuinely helped and taken care of. I would absolutely recommend this Postal Annex location and will continue coming here for future services.

I've had a paid mailbox here since 2020 (it's now almost mid-2026), which means I've had a lot of…read moreinteractions with the folks working here over the last 6 or so years. When I first got my mailbox in 2020, the hours were very good with them being open the majority of the day during the week, even during COVID, and they were open both on Saturdays and Sundays. I really don't like writing negative reviews about places, because some people/places have off days (just like everyone does), but this is not just one day with them.... it's EVERY SINGLE DAY. Here is a list of items I have put together for your reading pleasure, and for the record, I will NOT be renewing. 1. Hours are basically whenever they feel like being open (especially on weekends). Sometimes there's a sign on the door during regular business hours that they're on break and the door is locked. (See the attached photo.) Their hours are now 9am-6pm during the week and Saturdays 9am-4pm when they used to be open earlier in the morning, later in the evening, and on Sundays. Oh and if they go on "vacation", they close for an ENTIRE WEEK and write an email to everyone two days before that our mail and packages will be held until they return. There is NO way to access the mailbox or receive packages during the time they're closed. Remember, I pay a monthly fee to have mail received here... 2. They are no longer open on Sundays like they used to be a couple of years back which means I have only Saturdays to check my mail. Since I work 9am-6pm during the week, I usually can only get to my mailbox on Saturdays. Sometimes they take the weekend off and close without saying anything. And guess what happens when they close on the weekend unexpectedly... I CAN'T GET MY MAIL FOR THAT WEEK. 3. They charge for literally EVERYTHING. Debit card fees and transaction fees. They used to accept packages up to 50 pounds. Then it was lowered to 30 pound. However, is your box heavier than 30 pounds? There's a "handling" fee. Need a piece of tape? Fee. Need one copy of something? Fee. I'm surprised I'm not charged for breathing the air in the building. 4. I pay for a mailbox for a reason. I want to be able to receive packages that are secured and held for a few days until I have some time to pick them up (which is usually on Saturdays). Well, if you leave your package for 3 days or more, there's a fee for that. Do you only have your debit card with you to pay the fee? Sorry, there's a fee for that. See Item 3 above. They were closed on the preceding Saturday? Sorry, there's still a storage fee. I was literally going to be charged a fee for ONE flat 9x11 envelope when I came 5 days later to pick it up after it was received. A FEE FOR AN ENVELOPE!!! 5. The ONLY good thing... and I mean *ONLY* good thing is that I get a text message and email whenever I receive mail into my box. That way I don't have to guess when mail is there. But again, if I leave a package there more than three days (even if I'm out of town for longer than that), there's a fee. And if they're closed for the weekend, I have no way to access said mail. The TL;DR version is that you should avoid renting a mailbox here. You pay a fee to not have access to your mailbox outside business hours and when they close randomly. Also be prepare to pay a fee for basically everything.

I woke up this morning with dread. I had to carefully package a mini TV to a high maintenance…read morecustomer. Box City solved my problems with ease and wonderful service. This place is a packaging heaven. I highly recommend especially if you absolutely hate taking the time to package stuff. It's worth it. Please don't be that person that doesn't tip!!!

Great experienced individuals here, called on a weekend inquiring about postage delivery questions…read moreand needed help printing shipping labels and they took care of me. Thank you I will be coming back in the near future to use your services again.

Alex and his crew amazing! Thank you so much for bringing all my stuff over and helping me arrange…read morethings around too! Couldn't have done it without you guys! Thanks again! :)

Luis and Zol were amazing! They were hardworking and moved with intention to be efficient and…read moremindful of the furniture. There is an additional charge for any extra materials used. I had gotten a new rug and they were extra careful not to get it too dirty. Definitely worth the price!

Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

It took me less than 10 minutes to return my old internet equipment to Frontier Internet via the…read moreUPS Store. There was only one customer ahead of me. The young, tall, and handsome man helped me. He began by scanning the QR code on my phone and took the Internet equipment. At the end of the transaction, he printed two sheets of paper and handed them to me, with one great advice, "Please keep them for your records in case they (Frontier Internet) claim you never sent the equipment back." I was like really?? The receipts contain the shipping information and tracking number. This was on March 18th. Luckily I did keep the receipts in a safe place, because on May 4th Frontier billed me $110.50 for the unreturned Internet equipment. I contacted them via online chat to dispute the bill. Frontier representative asked me for the shipping date and tracking number, which I quickly gave to her. After 10-15 minutes, she finally said that the charges will be reversed. Thanks to this young man at the UPS Store for making this transaction headache-free!! Even though he wasn't very talkative, he did show me that he does care about the customers. In the future when I ever need the UPS service again, I will definitely return to this location.

Pack it up, pack it in, let me begin I came to win, battle…read moreme, that's a sin... Located right across from the West Covina Mall or Plaza West Covina it is sandwiched between frozen yogurt and bundt cakes. You can drop off packages and pick up a snack or two. Self scanner is new and a nice touch when there's a long line. They also have instructions outside the store. Be sure to read your instructions on the return as we had to package it in a separate box before returning. Easy in and out drop off with a receipt. You can pack it up or pack it in a box at this UPS store. God bless

Joseph and Gelbi took great care of us during our move. They texted us upon arrival and were…read moreefficient with moving all of our stuff. All of our boxes and furniture were carefully moved to our new home. Both of them were extremely friendly and offered us the best moving experience possible. I highly recommend Joseph and Gelbi at Pure Moving to help you with your next move!

Pure Moving Company made our recent move as smooth and stress‑free as I could have hoped for. We…read morewere moving out of a single-story SFH in San Francisco into a multi-level townhouse with a mix of elevators and stairs, and Fito and Stas handled every step like true professionals while keeping a smile on their faces the entire time. From the start, they took the time to walk through our home and clearly ask about everything we wanted to move so they could mentally map out how to load the truck efficiently. They were extremely diligent with protection, using blankets and/or shrink wrap on all furniture and electronics, and they were very by the book when it came to reviewing the contract and confirming details. I especially appreciated that they checked all electronics before and after the move and even had me climb into the truck at the end to verify that nothing had been left behind. The move‑in was just as smooth. We had labeled certain items to go to one level and others to another, and they followed those directions perfectly, with everything ending up exactly where it was supposed to, with no damage and no confusion. Their organization and care were obvious in every box/container they carried and every piece of furniture they placed. Moving is usually a very stressful experience, but Fito and the Pure Moving team made it feel manageable and even reassuring. I found them to be excellent in every way, and I would highly recommend both the company and this specific crew to anyone looking for reliable, thoughtful, and professional help on moving day.

Wow, so nice to have helpful and patient Customer Service, "THANK YOU, Brianna"…read more I hadn't returned anything to Amazon since the changes made "to drop off returns". Brianna was very helpful without any attitude. She was very helpful & courteous.

I had a mixed experience at this location. I came in to get passport photos and the first set they…read moreprinted had red and green lines on them. The second set came out overexposed. When I pointed it out, an associate named Jeremy told me that overexposed photos are usually accepted by passport services and that they are just college students so there was nothing they could do. For something I will use for the next ten years, I expected a proper and non overexposed photo, especially since I was paying for it. His attitude felt very dismissive and unprofessional. I told him that I would share my experience in a review and asked for his name. He then said that I was threatening him, which was unnecessary because a customer mentioning a review is not a threat. It is simply feedback. Around 5 pm he also asked me if I was going to leave because they were closed, even though I was still waiting for the issue to be corrected. Being rushed out felt rude, especially since the delays were caused by the store itself. Fortunately another associate, whose name I did not get, was very kind and willing to help. He reprinted the photos and tried different adjustments. Thanks to him I was able to leave with at least one usable photo from each set. Overall the service at this location depends on who helps you. Jeremy needs significant improvement in customer service, but the other associate provided excellent help and saved my experience.

They have every size box you could need along with all the supplies. They have a rewards program so…read moreyou can also earn discounts towards future purchases. The staff is incredibly helpful.

Everyone's super helpful and they carry just about any box size you need. The prices are good.read more