Rare service in this day and age. The gentleman heard me cursing outside when they weren't open. I was doing a web search for a nearby location when the gentleman walked out and asked if he could help. This was 15 minutes early and he was more than gracious. He let his computer warm up, sent the label to his email, printed my receipt and I was on my way. I don't know about you but this kind of customer service no longer exist in 99.5% of scenarios. Rare indeed. read more

This place is poorly organized, They open when they feel like Working . Been there more then once and it's a hit and Miss business..

I took my aunt here, 30 minutes till closing, as she needed to ship a package asap across the country. The gentleman at the counter not only went out of his way to accomodate us, he juggled a tech support call, a UPS driver loading up a large pile of outgoing shipments and two other requests from last minute walk-ins, all the while maintaining a friendly, professional demeanor. I would most definitely recommend this business for its customer service read more

This review has nothing to do with the elderly man who assisted me. He was kind and helpful - management on the other hand? Total scammers. I came in for a passport photo for my new passport appointment the following day. It went smoothly, again thanks to the sales associate who helped me. During my passport appointment they informed me they couldn't take my photos due to a small issue with my hair showing. No big deal. But I couldn't leave to go to Pak Mail and retake the photo, so I took a new one at the Post Office to keep my appointment. I called this establishment after letting them know that my photo wasn't accepted and to ask for a refund. The sales associate said he'd ask. I've worked at a postal establishment like this before and easily we would've given a refund since the mistake is on us. But several hours later I was informed a "store policy" said I could only retake the photo and not get a refund. I requested if I could get refunded another way and if I could talk to a manager. I was told they'd give me a call back. Almost a week now, I've gotten no reply. My frustration is if this was a policy, why was it 1) not told to me during my transaction 2) not posted anywhere in the store. I was told this specific policy was in my receipt but I highly doubt that. It's a bummer rather than own up for a mistake they made, they decided to blame me for some secret policy. I noticed the manager likes to reply and argue with reviewers who criticize this establishment on this page. I will gladly own up to any mistakes I've made in this transaction, but again, from my experience as a customer and postal worker, this felt like a very scummy and unfair interaction. Again, all the sales associates I've interacted with here are wonderful. Management definitely needs some lessons in providing good service. read more

Dropped off a box on 5/23 and tracking still saying it's at there location and hasn't been picked up by ups but the worker is saying it did get picked up he's no help at all asked him to look around the whole store to see if it's there and he didn't even bother looking just said no it's not still no update on my box or no clue where it is. read more

Pak Mail - Notaries Near Me - Covina, California

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I visited Pak Mail Covina and am left astounded by my experience. ****Printed 37 pages (black/white) from e-mails calculating to $2.10 per page for cost of $77.95**** An upcoming trip required printing itinerary and my printer is down. I went to Pak Mail. The various itineraries were divided on 12 emails. I was met by a helpful friendly clerk. I forwarded the emails for printing of the email or the attachment on it. I was advised it was $5.00 computer service plus $.35 per sheet (x31). I paid $15.85 and left with the docs. I returned shortly when I found another email I needed printed. The Clerk was being texted by boss followed by phone call advising it was $5.00 computer service PER email + $.35 per sheet charge. The clerk apologized for his error and re-calculated what I owed Pak Mail with the additional email I brought in with 6 pages. I paid an additional $62.10! TOTAL $77.95! AFTER I paid he said in the future I should place all attachments under one email ($5.00 computer service) and pay the $.35 per sheet printing. I left speechless. That lack of communication before the transaction cost be about $60.00. Out of curiosity, I called UPS on Azusa, Covina and they charge $2.50 per email. Why such a difference?? To be clear, I paid $77.95 to print 37 black/white pages off 13 emails. read more

I did have an issue with a recent visit to PakMail, but after writing my review, the owner responded and invited me back in, to correct the overcharge issue. I received an apology, was refunded the difference, and have a free fax available for future use. Everybody's capable of making mistakes, but not everybody will work with you to make it right. My thanks for such a gracious and helpful response. read more

Alisa at Pak Mail helped me today sending a fax. She was very nice and accommodating. Great customer service!!! I will always continue to do all my business with them!! read more

The ppl work here are nice! My package delivered before they close and I called they waited me for extra 15 min and I made it ! I would definitely recommend this location their customer service is amazing ! read more

AVOID at all costs if you're shipping anything of value. And insurance won't help. An auction house recommended them as a shipper and they improperly packed a $1000+ sculpture (with just packing peanuts) and it arrived broken in several places. I got insurance on the piece but it took dozens of calls and emails to finally get them to process the claim with UPS, which of course was denied because of their improper packing. Pakmail even admitted they should have packed it differently. Despite that, they are refusing to pay for the damage and the owner (Liandra) has never personally tried to rectify the situation, relying instead on other employees (like Alissa, who tried to help), which was totally unprofessional. Worst shipping experience ever. read more

This place is cool I always go here to send my items out. The people here are super chill and great to work with. If you ever have a question about sending something out they can help with it. They send out stuff with all the major carriers so your all set. Very nice place definitely come and check it out. read more

Pak Mail - The Store Front - Notaries Near Me - Covina, California

As always I am running late. I called spoke to Pete and asked him if he could please wait for me. Pete waited for me print in my shipping label and did it all with a smile. I am beyond grateful this is a five star review read more

We have a mailbox at Pak Mail and have been customers for a few years now. The staff is always professional, friendly and efficient. We have been very happy getting our mail at Pak Mail. My daughter was on her honeymoon in Hawaii and lost her contact lenses. She ordered replacements and they were sent to Pak Mail, At the time my wife and I were also out of town, I got the notification that the contact lenses had been delivered. I called Pak Mail and spoke with Avery he was able to overnight the contacts to Hawaii. Avery's outstanding Customer Service is the reason for this post, he saved the day for my family. The honeymoon went perfectly and everything was great thank you Avery. He should double his salary. read more

Best place ever! It was my first time delivering Liandra helped me with everything, and showed me how to do it! Good service as well as a good friendly conversation. Thank you! Blesses to you read more

They are NOT open saturdays. It shows here on yelp that they are until 2pm! Drove 25 min arrived at 12:20 and they were closed! Please fix your open times! read more

I needed to pick up a package and I was running late. I called them ahead of time and they stayed up until I got there. That's excellent customer service! read more

I've been a box holder at Pak Mail for over 15 years, and I love it. All packages are delivered to Pak Mail for me. I don't have to worry about the packages being left at my front door and possibly srolen. I have used Pak Mail to get documents notarized, faxed, and copied. I am also able to get passport photos taken. I've had items packaged to be mailed out. All my mail is delivered to Pak Mail. Pak Mail goes out of their way to make sure that all customers are helped properly and professionally. Even though Pak Mail closes at approximately 5:30pm box holders are given keys to enter after closing hours to pick up your mail. You can also take your documents to be shredded Botton line, Pak Mail is thee best place and very trustworthy. read more

Great customer service! I was very happy with their service. They made sure I had all the information I needed to ship my packages. It was easy and convenient coming here. I highly recommend giving this place a chance. I will not go any palace else for my shipping needs. read more

Highly recommend! Great customer service always ! Today I had to send out package and they were closed, mind you I got there at 6 so it was closed but sign said open. I pulled on door and sure enough it was closed so I peeked through window, no one in sight . As I was getting in my car I heard a voice and looked towards store and she asked if she could help me. I said I needed to send out package. She said she would send out for me next day. I was so thankful to her for going out of her way to still be able to assist me when clearly they were already closed. Thank you read more

This review is for customer service in regard to issue about Notary service, not about the mail service. Went there for a notary service for docs to get apostille certified. Then, after a couple of weeks, I received a letter back from the Secretary of State saying the signature on the notary certificate doesn't match with their record. So I went back to tell them the signature in the document is bad and I want my money back because I can't send back the same documents just to be returned again. Instead of showing at least apologetic of the inconvenience, the managers only insisted on their "All sales are final" policy... If I had bought an item I can understand. But what I purchased was something that has to do with legal docs. If they are selling a notary signature that is not valid then it wouldn't that be illegal. And look, I am saying it may not be,it may be a mixed up at the State. BUT in the mean time, I can't use this legal doc, what's wrong with good customer service and refund me the money for something unusable that you sold? I was not making things up, I showed the the letter from the State even suggest they SHOULD check with the State and gave her the copy of the state letter and the signed certificate. The attitude though that got me pissed. After the front manager called the supervisor, I was told they would return my money back but they won't service me anymore... uh HELLO... like I would come back here for notary service after this??? The front manager said she understood but it is the decision of her upper manager. OK. Fine. Really bad customer service. read more

ONLY REASON I AM GIVING ONE STAR IS BECAUSE I HAD TO IN ORDER TO POST THIS REVIEW. I'd give negative stars if I could. This place is HORRIBLE!!! Used them to mail a Christmas package to my boyfriend's daughter who lives back east. We paid for expedited shipping but the package NEVER made it there. The owner claims the post office lost the package which included over $200 worth of gift cards. But we learned the gift cards were used here in West Covina at the very stores we bought them the day after had package shipped!! Coincidence? ? I think NOT! These people are crooks and thieves. DO NOT TRUST THIS PLACE WITH ANYTHING OF VALUE! They have given us the run around blaming the post office. The Post Office shows they never received the package. There's NO proof our package ever left their facility. These people are horrible, liars and thieves who stole a little girls Christmas gifts.. read more

I come here from time to time to ship things out. I don't recall every having a real issue with them. These guys are A-OK

The owner of this location is confrontational, extremely nasty (almost ghetto) and will steal your mail if your're not looking. Recently important tax docs, and company confidential info coming into my "box" and for over a month I did not receive anything. Upon confronting Liandra Sapien she started cursing at me when I asked what happened to the rest of the mail I was supposed to receive. She yelled and said tell me "it's my mail system" and she can't help me and it's not her problem and to "go somewhere else". How can this not be her problem? She has to make sure that my incoming mail doesn't get stolen in for a service she's providing that I paid for at her location, does she not? Sounds insane doesn't it? Literally the most horrendous experience I ever had to deal with in regards to dealing with a business owner. I mean look at the reviews. This place needs to go out of business as soon as possible. Something so sensitive as mail and documents should not be left to their callous attitude and their confrontational ways. I filed an official complaint with district post master general for mail theft, as well as local authorities. Place IS A NIGHTMARE. STAY AWAY! read more

This place just lacks customer service! They have no idea how to work with people. Liandra was rude and as opposed to making the customer a priority made me feel as though I was just a bother. I will be taking my business elsewhere and I would recommend you do too! read more

Good place to drop off packages for ups, Usps, FedEx and dhl, one stop shop solution and customer service is friendly. Only wished they'd open until 6pm and I ship my packages at the end of the day and they close at 5pm read more

Went at 4pm to pick up a package that UPS delivered there. When I got there, there was a sign that said they were closed due to an emergency. Seriously?? read more

The best service!!!!!!!!!! The kindest, helpful staff! I needed an antique item shipped and had nothing to ship it in. They took care of everything! The delicate item got to it's destination in New York in 1 piece! Bravo!!!!!!!!! The place is spotless. Plus there were free cookies. MMMMMMMMMMMMMMM Freeee! I shall return!!!!!!!!!!!!!! read more

Went to pick up my DHL package. According to their notice for open hour during holidays, it's open. The door is open as well, but there's no staff here. This place is a joke. I am gonna call DHL about this. Do not use this service point, you will end up like me, come to get the same package for three times and you still havent got it yet. read more

Been coming in for years for their notary. The last two times I needed notary I came here like normal. Both times I was told to come back the next day which I did. Guess what both times on the next day I was told that the notary was not available again. Please don't tell People to come back and waste their time. Never coming back here again read more

Pakmail is a clean, neat and fast service center now under new management. Providing mailboxes and handling for all of your shipping, copying and faxing needs. Missing the cool little gifts, candies and cards though...but is being a minimalist always better? I kind of miss the clutter on the counter. :) read more

Pak Mail - Notaries Near Me - Covina, California

I have been going to this location on azusa Pakmail quite a while. I am so glad the quality of customer service just gets better. The staff is personable compassionate and knowledgeable. They always tell you if ship your parcel for a cheaper rate. I can go to other mail locations but Pakmail is the best ! read more

Been coming here for years and they always help me out! They always go the extra mile to take care of me and my family members that I refer here. Love them! read more

Great service. Always friendly and helpful. Greeted with a smiling face. Faster than post office. Also have a notary available. Have been using them for years. read more

The times I've been here, the service has been quick and smooth. There is a bell at the front to ring if there's no one up front. The lady working there is very knowledgeable about labels and stuff related to mailing and packaging. There's plenty of parking. They too sell some mailing and packing supplies. They also rent mailboxes here. Great place very close. read more

This place gets negative stars. My boyfriend shipped a package with them USPS priority mail it was suppose to go out Wednesday 9/17 which is what the lady behind the counter said. I tracked the package and it is being shipped out today 2 days later. This place is the WORST! read more

Hours are incorrect, I drove 45minute to get here after calling and being brought to voicemail with no mention of hours. When we finally got here they were closed and thirty seconds another person showed up making the same mistake. Act like a professional business and correct your hours on google and stop wasting people's time and gas. read more

Great customer service. So friendly, knowledgeable and honest. I was at the post office this morning and stopped by to ask them a question and it was like night and day. After a bad experience at the post office it was so nice to speak with someone friendly and HAPPY to help me. I will definitely be back. read more

What a great convenient location. We really like how easy, fast and efficient they are! Very friendly service and always fair pricing on shipping. With all the theft from packages being left on the porches lately we Really like that they are access point for packages deliveries. They even have a typing service for a small fee. They PO Boxes are a physical address not just a post office box number which is what we were really looking for. Thank for amazing quality service Pakmail. I'll definitely be referring you business. read more

The service is horrible I had a package shipped there from dhl. I couldn't find the place called in and the person answered the phone told me were closed. I asked for directions still since tomorrow when I comeback I'll know where it is. He refused to tell me 'we are closed of you come I will not help you' after going back and fourth he finally told me there next to the 99 cent store. So I went to see the location guess what!! They are still opened, I walked in and the worker recognized my voice and stated 'didn't you just call?' I said yes I thought you was closed?? He said we are I ant help you! Just because the door is open doesn't mean I can help you. I was floored speechless. I have worked in customer service my whole adult life I would never treat anyone like that. Bad business read more

This place is a joke. Went in for notary services and was told there was no notary available til the next day. Go in the next day and guess what notary decides not to come in. Both workers each day seemed like they have no idea what's going on. Avoid. read more