Like most post offices, crowded and painfully slow lines. But I would not say it would be due to…read morethe efforts of the friendly staff. Gets pretty busy in the lat afternoons and lunch hours. I would suggest coming in at non-peak hours.

6/30/26: I was attempting to track down a certified letter that was supposed to be delivered to…read moreCarvana's billing department in El Monte. The letter was time sensitive. I mailed it on 6/24, and it was supposed to arrive by 6/30. I tracked the letter via the USPS website, and as of 6/27 8:57 am, it had arrived at the Santa Ana distribution center. I continued to check the USPS website, and there were no further updates. On 6/30, I spoke with a rep at the Santa Ana Distribution Center, and she advised that the El Monte Office may have failed to scan it. She gave me the name of the Postmaster, Daniel Jardines, and gave me a number to call: 626-444-1966. I called the number and Jose answered. He started of with an attitude, but I advised that I was given this number. He said that the number was for employees use. I explained that I was tracking a certified letter, which was time sensitive, and after a brief hold, he said that the El Monte office did not have the letter. I asked if it was possible that the letter had not been scanned when it arrived, and he said that wasn't possible. He then told me that he would call me back the next day. A couple of days later, I checked with Carvana, and they received the letter. As of 7/16, the USPS site shows the letter at the Santa Ana Distribution center, and I have yet to hear from Jose. This has been a very frustrating experience, considering that I paid extra to send the letter via Certified mail, the tracking system did not provide accurate information, and despite Jose's insistence, the letter had obviously had been processed through the El Monte office. Jose should have reached out to me with updates, but I have to believe that he did not feel it was a priority, despite me having told him that the letter was time sensitive. He should not have set the expectation that he would follow through and contact me if he did not have the intent to do so. On 7/17/26, I received a call from Jay, who once I asked, identified himself as a supervisor. He asked for the certified mail tracking number. He was unprepared for the call, as he missed key details in the inquiry that I submitted. Once I pointed them out to him, he was still unable to provide a satisfactory answer. He "assumed" that the certified mail barcode sticker had come loose between the Santa Ana Distribution Center and El Monte Post Office, which is why the letter wasn't scanned, and therefore no updates were available in the USPS tracking system. He mentioned speaking with the carrier to see if he/she "remembered" the letter. That seemed to be an unrealistic request, due to the amount of days that had gone by. He didn't address why Jose didn't follow up with me. Jay displayed poor leadership qualities, despite according to him, his "many" years as a postal carrier. He did refer me to the post office where I dropped off the certified letter to request a refund. He did not offer any empathy for this negative experience, and did not offer an apology. I advised him, that since he was a "supervisor", to take a look at the consistent trend of negative reviews on Google and Yelp for the El Monte Post Office, and advised that improvements start from the top. He was noncommittal in taking the time to look at those reviews. In short, he wasted my time.

This location closes randomly back to back and it's really inconvenient when they advertise Monday…read more- Friday 9:30am-4:30pm but I showed up Friday , Monday , and Tuesday all during business hours and they "temporarily close" . This happens AT LEAST TWICE a week. So I'm wasting time driving to this location when I could've gone elsewhere. This is unethical of a business to close randomly & falsely advertise their hours and not updating their business hours on their website/ not notifying customers.

This post office is a joke. It truly is a gamble when they decide to be open and closed. Even when…read morethe sign says, they'll be back by a certain time, they are nowhere to be found. The employees there are also very rude and act as if they can't be bothered to do even the simplest of task. This place needs to be investigated. It doesn't matter what time you get there they are always closed.

I understand the previous reviews about the long waits, and how people can get frustrated when they…read morehave to wait longer than usual. I didn't experience that today because coming I was helped by my rep, who provided valued service in helping me ship my package. As someone who doesn't use the PS a lot I often have questions about packing and wrapping, so I brought extra items to help with the process. The rep, Lynn, not only offered to help wrap the rest of the package, but also was patient in answering my questions about shipment date and tracking. I'm glad I was able to experience such a positive interaction with her and will be utilizing this service and location in the future. Hopefully they can find more people to man the counter, because a line did form after I left. But inpatient people will also be a problem in any business and that shouldn't fault the reps.

5 stars for the great service employees ALWAYS offer customers for all postal services…read more It has been my experience that lines move efficiently, the office is always fully stocked and clean. Parking can be a challenge at times, as the lot is small.

Why is it that this post office can put this unsecured box out for outgoing mail. When all…read moremailboxes are secured to a certain extent. The African American post office worker always uses the excuse that it's secured and that she always fishes out the mail afterwards, but when it's busy she lefts it build up before she gets the outgoing mail. One time my mail was put there and my bill was never paid to the correct credit card but someone tried to fraudulently make someone else with my check. She states she only puts mail in there when someone hands her mail when she is with a customer but that is totally false because I stand inline to hand it to her or other mailmen working the post office. I find her to be quite rude in her explaination because other post office workers just put the mail behind to the side behind the teller window where they serve you. It's definitely more secure since in this shallow tray bad people can grab your mail and leave. Can you replace this shallow outgoing mail tray with some more secure and replace this woman who I find to not do her job to secure our mail.

This review is in comparison to the handful of other SoCal post office locations I've been to. I'm…read morerating this post office as 'good' because both times I've been here, the lines haven't been long and I've only had to wait a maximum of 5-8minutes. The first time I came, there was only one worker and the second time there were 2. Finding this post office was a bit of a challenge as it's very hidden (moreso if you're coming from the Von's side of the parking lot). The location itself is small but the air conditioning is very cold, which makes waiting in line not so bad. Workers were professional and not as rude as some of the other post office locations I've been to.

1/24/26 What can I say? It's the Post Office. Short & sweet, it's clean, appears to be well…read moremaintained. Right now it's closed so I cannot review the staff interaction bit. It fits my purpose, to buy stamps since all my stuff (crafts & other things) are packed away for the time being. The kiosk was definitely convenient & easy to use. It's still sticker shock, now that 1st class stamp now costs $0.78 & international is $1.70. Even my friend in Germany says that's really steep. It is what it is, probably the reason most folks do email & other means of correspondence nowadays. It was a good experience, quick & easy peasy.

I don't like to write negative reviews like this but I think this is the worst USPS location in the…read morearea. I have been to dozens of USPS locations and not one location has ever denied shipping my package. I came in to drop off a package with an Arcadia return address and they told me I couldn't drop off at this location and had to drop off at Arcadia post office. I was confused because I have dropped off packages with the same return address in El Monte, San Marino, Pasadena, City of Industry, and even Garden Grove before without any problems. I even went to a different location post office and asked if I can drop off a package from a different city's return address and they looked at me super confused as if that is an issue at all. All in all, do not come here. There are so many other post office locations with better service and nicer attitudes

This is a small office but it has everything you need. The workers here look like they've been here…read morefor a while they know everything. Ask them anything. They have stamps and boxes if you need them. You can send it anywhere. They are super nice especially the ladies. Just make sure you get there before it closing time. They will start closing the door at closing. So get there on time. Preferably before closing.

I like that's it's so close to when I live but I do not like that the clerks do not explain the…read moreentire change of address process and how it still has to be verified despite me verifying my address in person and being send a letter that I need to verify once again. So none of my mail was routed into the mailbox for an entire month.

Unsure what happened but they were my favorite USPS contracted postal unit in the 626. The people…read moreare friendly and I love the back parking lot. Everyone is always super nice to me and a place I get to practice my Cantonese in person. I got everything done super quick here. Their contract was terminated since this week so gotta go elsewhere for mail drop off now. I forgot to ask if they will get their contract back but it didn't seem like anytime soon... However, they will still be selling stamps and their PO boxes will still be receiving mail for mail box customers! So I will still be coming here for whatever services they still can provide now!!!

They used to be a USPS contract site and I would use them for my USPS package dropoff location…read more Staff were super friendly and efficient. I'm not sure what happened to the USPS contract, but hopefully they can get it renewed.

Hello, my friend, how are you today? I'm reading all your…read morestories, they're written on your face You forgot your heart and what it's got to say Hello my friend, how are you today... 5/5 Service Jennifer is very cheerful. Got in and out with stamps and smiles from the workers. I'd stop here anytime for any mail service needs. 5/5 Postage They have a lot of stamps options for you to pick from. Boxes and envelopes, next day to regular service. 4/5 Parking It can be tight when it's crowded as parking is limited. Street and parking lot parking available. If you need to send a letter to a friend stop by this post office. Psalm 98:3, God bless

My regular mail carrier is awesome. Never have any issues but when he's out, I get all these…read morehorrible mail carriers who don't pick up my daily scheduled orders. We have been having rain, leaving my packages in the rain. Today only taking some of my packages & totally over looking the rest. It's right in front of my door. How do you freaking miss the packages? This is unacceptable. I would give NEGATIVE STARS if I could.