My company was introduced to use Amass' logistics services from China to US by our supplier in…read moreShanghai, where Amass is headquartered with 2000+ employees. I have read some negative reviews on yelp but our China supplier guaranteed their services so we gave them a try. With Chinese New Year being toughest season to get ocean freight space out of China , Amass did a wonderful job making things easy for us , from A to Z. We received our goods right on time with no surprise charges and the process is much easier compared to some of other forwarders we used in the past. We highly recommend their services to anyone feeling challenged with importing goods from overseas.

In the end, they did the job. However, they charge on the high side for everything, so the charges…read morereally add up. Also, they are not easy to work with. Be ready for one-word responses and no information (not helpful). My shipment was ready for pickup, but Amass did not release it. It took hours to find the issue, to track down my Rep, and to release the shipment (payment was made days prior) - All while my local carrier had to wait. Did they do their job? Sure. Did it cost me in time, money and aggravation? Definitely.

I came here today since it was the only open one near the area I was in and honestly there was only…read more1 guy working and I admire his patience he had a line out the door! And he was yet very nice helping everybody out who had minor complications looking up the return QR codes ect. Great service . Small store still worth the wait

*****UPDATE***** Just received a message from ANOTHER one of…read moremy customers saying they never received their order and guess where the package was dropped off?? Yup!! Baldwin park UPS store and it says I dropped it off on March 1, 2026 and they created the label back on February 1, 2026‍ this store is soo ridiculous and full of thieves!! Biggest mistake trusting this location with my package they scanned my package in and it never left their store according to UPS! Of course the store blames UPS even though they never got it! I can't even replace the item for my client cuz it was specially made for them the store didn't even offer an apology! He just kept saying to file a claim and how UPS has special technology to track packages lol ya maybe that's true if the package had left your store in the first place never coming to this location again

You get what you pay for! I'm pretty sure their prices are…read morebetter than FedEx or UPS, however, the services are worse than them. There's no customer service even you walk in their office. I went to pick up a package returned from Vietnam and there're 3/4 people in the lobby office but no one ask me what I was there for, not to even greet me. I've waited there because I thought maybe someone was there before me, but those people just keep watching their screen. So I had to say hello, excuse me... but the lady doesn't even wait until I finish just told me, I should go to the back and talk to people for overseas shipping. I when to the back people over there said they don't know anything about return. At the end, I still got my return package but the experience was horrible. They don't communicate with each but let the customers do all the work which is no good.

This shipping company is fast and efficient. Their staff members are very helpful and they do a…read morevery good job at packing, I would recommend anyone who needs to ship to china to use this company. Will return with more packages in the future.

For me I like this place I sell on eBay and they have every size of different boxes if they don't…read morehave a size box they'll make one for you great customer service I highly recommend this place

I am a teacher and needed some classroom items shipped from CA to SC for my new job. Francisco and…read morehis crew did an AMAZING job helping me. Excellent customer service and communication! Everything arrived in perfect condition. I was a little worried because I had some breakables. I highly recommend TLC and the Tender Loving Care they provide!

This specific location was so great, that it made me deviate from my usual food reviews. They took…read morecare of everything I needed, and were so nice and kind throughout the process. Solid 5/5.

Super organized and clean! Service was great and they were extremely helpful and friendly and…read morewelcoming.

I'm giving these guys a full five stars. They help us move ocean freight after it has arrived in…read moreLos Angeles all across the country, picking up from large warehouses around Long Beach. We've moved freight with them pretty much all over, and have found them reliable and friendly. The people who work there seem to want to work there, which at least to me, seems rare at a freight company. I can't speak to how they manage their freight at other locations, only how they do it in Los Angeles. They are a "consolidator". They bring in freight to fill trailers - once the trailer is full, and only when it's full, they send it either by truck or by rail to destinations around the country. This can mean slightly longer transit times than what you would maybe expect from a traditional LTL carrier. This also means heavily discounted rates. If you can spare 2-3 additional days beyond the published transit time, just in case, you can save a lot of money with them. This all said, however, in my experience, their trailers are not sitting in the yard that often. It seems they have enough freight in LA to fill up trailers to most destinations nightly, so freight rarely waits. In any case, I've enjoyed working with them, and although they're just one of an arsenal of carriers we use, I think, for their friendly attitudes, ease of cooperation and communication, and fairly quick service for a consolidator, they get my endorsement!

Frontline : the person who answered the phone was unhelpful and rude , and could care less ... I…read morewish I caught her name

This place has great customer service. The personnel here speak fluent english,chinese, and…read moreTaiwanese. There is also, Pug name Frankenstein that greets you, when you come through the door. If you prefer not to have the dog around while you are shipping Jennifer would be gladly to put him away. They mainly ship to China, Hong Kong, and Taiwan.

From the owner: We specialize in oversea shipping to: Taiwan, Hong Kong and China. No parcel is too small or too…read morebig to ship with us. We offer competitive rates with many shipping providers.

Kelvin was an amazing help in shipping my statue from CA to NY - a great company to deal with - no…read moreproblems and very reasonable, easy to work with !

Worst shipping company. There is no communication -- neither…read morewith clients nor internally between their own staff. As a customer, I've had to reach out to them every single time just to find out basic rules. My advice to potential clients: 1. Window period for luggage: When moving back to your home country as an international student, there may be a limited "window period" for your luggage to arrive. The company will not notify you of this -- you must ensure your shipment arrives within that timeframe yourself. 2. Complete documents quickly: Finish all online documentation within 24 hours of collection. Their system is not user-friendly, so set aside time to get it done promptly. 3. Read the fine print: Carefully review all terms and conditions and follow them strictly -- the company will not consider your situation or "think in your shoes." In my case, because of my belated documentation and their lack of communication, I abandoned all my seven cartons of luggages. Huge loss!

AVOID. They deliver with UPS and have many hidden fees…read more TERRIBLE. They deliver with UPS! Hidden fees hiding around every corner. Save money and just use UPS. Or a reputable mover. I never leave bad reviews but this was a terrible experience, terrible service, and ruse sarcastic customer service. The salespeople will promise the world. I have an injured shoulder and asked to be guaranteed door to door delivery. After some time when wondering about my belongings I called. The very rude lady said she couldn't tell me when my items would arrive. She said UPS will deliver them in a month or so. This was the first time I heard UPS was delivering. Meanwhile, I am getting fee on top of fee. They confiscated my masks. The list of prohibited items did not say masks were prohibited. This detail is buried on their website. Meanwhile, I FedExed masks to relatives multiple times. So whose rule is this? They wouldn't say. But they did charge my a large 1050HKD fee. This on top of numerous other hidden fees. Moving on when my goods did arrive they were carelessly thrown downstairs and most definitely not door to door. Look how many times on their site they say door to door. They also claim all over the site they use their own network all the way. they also make this claim when you re on hold. Which you will be many times I assure you waiting to find out where your goods are. So they DO NOT use their own network. They use UPS. SO what is the point? Why pay this premium for them to use UPS? The kicker is their sarcastic customer service rep who after numerous emails will finally get back to you and sarcastically claim that they deeply regret how wrong I was and should have dug through their pages of terms and exceptions. These terms basically negate all of their sales claims. Thank you Jane Elwell of customer service for your late sarcastic reply after numerous emails. Use a better service or just use UPS. You will have tracking and save thousands of USD.

Always friendly professional service at this locally-owned business. In a nice quiet little corner…read moreof the mini-mall.

As recommended by my neighbor, I take all my documents there to the faxed or mailed. The staff is…read morevery nice and the owner is very professional. I enjoy talking with the lady every time. Great service.