this is my local post office, I've never had an issue with them! i usually use the self-serve kiosk…read more(it saves me time), but today was down for some reason :( workers are fast and efficient, i haven't had to wait for more than 5 minutes.

I understand the previous reviews about the long waits, and how people can get frustrated when they…read morehave to wait longer than usual. I didn't experience that today because coming I was helped by my rep, who provided valued service in helping me ship my package. As someone who doesn't use the PS a lot I often have questions about packing and wrapping, so I brought extra items to help with the process. The rep, Lynn, not only offered to help wrap the rest of the package, but also was patient in answering my questions about shipment date and tracking. I'm glad I was able to experience such a positive interaction with her and will be utilizing this service and location in the future. Hopefully they can find more people to man the counter, because a line did form after I left. But inpatient people will also be a problem in any business and that shouldn't fault the reps.

Lee was so caring and kind!…read more I had bought the wrong stamps for my wedding save the dates and she was so patient, gave us advice, and went above and beyond to make sure my save the dates did not get damaged. Will be coming back here to mail my wedding invites and hopefully she is there again!

We had an appointment with Carina for passport photos and application processing. When we first…read morecame in the week before, she scheduled us for the following week. When we returned for the actual appointment, she told us the camera was not working. This should have been communicated when the appointment was made, rather than wasting our time coming back. (She said thw camera had been down for a while) The interaction was also unnecessarily rude and condescending. We asked straightforward questions about the passport application, and instead of offering basic guidance, Carina acted irritated and unwilling to help. After completing the application, we asked where we could find the information about what documents and items we needed to bring. Her response was essentially, "I don't know, somewhere there."

The bad part about this post office is when you come, it says they will "return at 3:45 PM"…read more I came here at 2:45 pm and I have to wait an hour now to ship a package? This location should always have a worker to replace the person versus having customers wait almost an hour for service. It is SHAMELESS!

They suck here honestly , marked my package as delivered and it wasn't there. Asked the lady who…read moreworks there which she didn't even know that it was getting rerouted to a different city for no reason. They were also trying to blame us saying we might have put the wrong address when that wasn't the case . & All of a sudden they want to say because the name didn't match up to the p.o. box even though i've been getting mail sent there for over a year. They lack good customer service & common sense.

Why is it that this post office can put this unsecured box out for outgoing mail. When all…read moremailboxes are secured to a certain extent. The African American post office worker always uses the excuse that it's secured and that she always fishes out the mail afterwards, but when it's busy she lefts it build up before she gets the outgoing mail. One time my mail was put there and my bill was never paid to the correct credit card but someone tried to fraudulently make someone else with my check. She states she only puts mail in there when someone hands her mail when she is with a customer but that is totally false because I stand inline to hand it to her or other mailmen working the post office. I find her to be quite rude in her explaination because other post office workers just put the mail behind to the side behind the teller window where they serve you. It's definitely more secure since in this shallow tray bad people can grab your mail and leave. Can you replace this shallow outgoing mail tray with some more secure and replace this woman who I find to not do her job to secure our mail.

This review is in comparison to the handful of other SoCal post office locations I've been to. I'm…read morerating this post office as 'good' because both times I've been here, the lines haven't been long and I've only had to wait a maximum of 5-8minutes. The first time I came, there was only one worker and the second time there were 2. Finding this post office was a bit of a challenge as it's very hidden (moreso if you're coming from the Von's side of the parking lot). The location itself is small but the air conditioning is very cold, which makes waiting in line not so bad. Workers were professional and not as rude as some of the other post office locations I've been to.

Reliable, friendly, and efficient. the staff are always helpful. Couldn't ask for more, highly…read morerecommend!

I've been coming here regularly and usually have a decent experience, but this visit was…read moreridiculous. I walked in with 6-7 packages to scan and get a receipt. The employee (the guy, the lady is always nice) immediately shouted from behind the counter, "I cannot take your packages, I am by myself." I told him I was perfectly willing to wait until he finished helping everyone else. His response? Still no. He told me he had other packages to scan in the back and to "try the West Covina location." Seriously? I wasn't asking to skip the line--I was literally willing to wait my turn. Apparently even that was too much to ask. I ended up driving another 15 minutes and waiting another 20 minutes at a different location while my wife sat in the car with our crying, hungry baby. Being short-staffed is understandable. Flat-out refusing service to a patient customer because you don't want to deal with a few packages is not. Absolutely lazy and unacceptable customer service.

Came here to apply for a passport. Was able to conveniently make an appt online and showed up at…read morethe requested time (came in 10 mins early as was advised online) only to wait 25 mins. The staff was friendly but there was no seating. The online application also advised only check for the two fees required but for one of the fees you actually can pay with card. Some notes on the application were also missing and needed to be changed at the appt. If the wait time was more promising then I'd give it a better review. But I had a crying baby and I was hoping that an appt would help us avoid such a long delay.

Came here during my lunch break and aside from 2 other customers, I was seen quite quickly. I was…read morealso able to secure parking right in front of the entrance too. Thought I'm pretty sure this place becomes a battlefield an hour before it closes as I came here to pick up a package I didn't get a chance to sign for (and the closer post office near me didn't have it). AC goes pretty strong here and you can get passport errands done here as well. There's PO boxes and a self service station if there is a crowd waiting or if you want to be more introverted. The ladies working there were nice and efficient. No complaints from me.

This post office have terrible mail clerks. The mail people always puts mail or packages in the…read morewrong mailbox or lockers and is happening more than once now!!!

Some jerk on eBay tried to scammed me …read more The people at the post office was very helpful in giving me the proof I need to get my refund.

It took me less than 10 minutes to return my old internet equipment to Frontier Internet via the…read moreUPS Store. There was only one customer ahead of me. The young, tall, and handsome man helped me. He began by scanning the QR code on my phone and took the Internet equipment. At the end of the transaction, he printed two sheets of paper and handed them to me, with one great advice, "Please keep them for your records in case they (Frontier Internet) claim you never sent the equipment back." I was like really?? The receipts contain the shipping information and tracking number. This was on March 18th. Luckily I did keep the receipts in a safe place, because on May 4th Frontier billed me $110.50 for the unreturned Internet equipment. I contacted them via online chat to dispute the bill. Frontier representative asked me for the shipping date and tracking number, which I quickly gave to her. After 10-15 minutes, she finally said that the charges will be reversed. Thanks to this young man at the UPS Store for making this transaction headache-free!! Even though he wasn't very talkative, he did show me that he does care about the customers. In the future when I ever need the UPS service again, I will definitely return to this location.

I am extremely disappointed with the way my son was treated by the manager Preet at this store. My…read moreconcern is primarily with the manager's behavior, lack of professionalism, and the way she handled the situation with a newly hired employee. My son had been working for approximately four hours straight loading boxes. During the last hour, the manager believed that a package was missing and made my son go back and unload all of the boxes he had already loaded to search for it. After going through all of that, it turned out that there was actually no package missing. This is when the situation became especially uncomfortable. While my son was unloading everything again, the manager became upset and began hovering over him and watching his every move. My son was visibly sweating, exhausted, and experiencing lower back pain after working for several hours. He told her that his lower back was hurting and that he needed to move at a slower pace. Despite this, she continued standing over him and pressuring him. She never asked if he was okay, offered to help, or showed any consideration for the fact that he was physically struggling. While he was unloading the boxes again, my son accidentally dropped one package from approximately one foot off the ground. The package was not damaged. Instead of calmly addressing the situation or checking whether the package had been damaged, the manager began yelling at him and ultimately sent him home. What makes this even more frustrating is that my son had already worked for approximately four hours loading these boxes, only to be required to unload everything because the manager believed a package was missing--when in the end, nothing was actually missing. During this unnecessary process, he was sweating, exhausted, and experiencing back pain. Rather than showing concern or helping resolve the situation, the manager continued hovering over him and became increasingly angry. The following day, my son was instructed to report to the store at 1:00 p.m. because the manager intended to terminate his employment. He arrived at the time he was told, yet the manager did not arrive until approximately 3:30 p.m. He was left waiting for more than two hours for a meeting that she had scheduled. When she finally arrived, there appeared to be no meaningful discussion about what had happened or consideration that dropping the package had been an accident. He was simply terminated. I understand that managers have expectations and that employees are responsible for completing their assigned duties. However, there is a professional and respectful way to manage employees. My son was a new employee who deserved the opportunity to learn and receive appropriate guidance. Supervising an employee does not require yelling, intimidating them, or hovering over them while they are visibly struggling physically. If there were concerns regarding my son's performance, those concerns could have been addressed professionally. Employees should be coached, trained, and treated with dignity and respect. Based on my son's experience, I am extremely disappointed with the management at this location. I sincerely hope upper management takes this complaint seriously and looks into how employees are being supervised and treated at this store.

Like most post offices, crowded and painfully slow lines. But I would not say it would be due to…read morethe efforts of the friendly staff. Gets pretty busy in the lat afternoons and lunch hours. I would suggest coming in at non-peak hours.

Your typical post office experience. It honestly surprises me that these are government offices,…read moreyet the level of professionalism and customer service can be so disappointing. I came here for my passport appointment and scheduled it in advance specifically to save time. Unfortunately, I still ended up waiting over 40 minutes. If appointments are scheduled for a specific time, customers should not have to wait that long. In my opinion, this is unacceptable and unprofessional. Also, for a government facility, you would expect a clearly branded and appropriate drop-off sign. Small details like that make a big difference in creating a more organized and professional experience. The only great person at this place is Dickson, clerk that assisted us. HE was very patient, great customer service and answered all of our questions.

I came here today since it was the only open one near the area I was in and honestly there was only…read more1 guy working and I admire his patience he had a line out the door! And he was yet very nice helping everybody out who had minor complications looking up the return QR codes ect. Great service . Small store still worth the wait

*****UPDATE***** Just received a message from ANOTHER one of…read moremy customers saying they never received their order and guess where the package was dropped off?? Yup!! Baldwin park UPS store and it says I dropped it off on March 1, 2026 and they created the label back on February 1, 2026‍ this store is soo ridiculous and full of thieves!! Biggest mistake trusting this location with my package they scanned my package in and it never left their store according to UPS! Of course the store blames UPS even though they never got it! I can't even replace the item for my client cuz it was specially made for them the store didn't even offer an apology! He just kept saying to file a claim and how UPS has special technology to track packages lol ya maybe that's true if the package had left your store in the first place never coming to this location again