I understand the previous reviews about the long waits, and how people can get frustrated when they…read morehave to wait longer than usual. I didn't experience that today because coming I was helped by my rep, who provided valued service in helping me ship my package. As someone who doesn't use the PS a lot I often have questions about packing and wrapping, so I brought extra items to help with the process. The rep, Lynn, not only offered to help wrap the rest of the package, but also was patient in answering my questions about shipment date and tracking. I'm glad I was able to experience such a positive interaction with her and will be utilizing this service and location in the future. Hopefully they can find more people to man the counter, because a line did form after I left. But inpatient people will also be a problem in any business and that shouldn't fault the reps.

5 stars for the great service employees ALWAYS offer customers for all postal services…read more It has been my experience that lines move efficiently, the office is always fully stocked and clean. Parking can be a challenge at times, as the lot is small.

Lee was so caring and kind!…read more I had bought the wrong stamps for my wedding save the dates and she was so patient, gave us advice, and went above and beyond to make sure my save the dates did not get damaged. Will be coming back here to mail my wedding invites and hopefully she is there again!

Horrible employee with horrible customer service and attitude…read more She was closing that's why she couldn't answer a simple question to a client that needed her help because the other lady/employee didn't speak Cantonese. This employee pretended she didn't hear the lady asking her a question over and over again, so I got close to this employee and yelled at her, asking her if she was deaf and she replied no!! I'm closed! and walked away. I said where does it say you're closed?. Your sign say next window only. Anyways it doesn't matter the customer is asking you for help and you're just ignoring her. She came back yelling at me saying, are you blind?! Can you see the sign? And picked up the sign and threw it at me, I said no I'm not blind! I see the sign but the sign doesn't make you deaf does it? Have some manners at least to your own people. The other employee even asked her what's wrong with you, when she threw the sign at me. And didn't reply. I asked to speak to her manager and obviously the manager wasn't there so they gave me a number where no one answers and you can't even leave a message. This type of behavior is not acceptable. I hope someone can help me find the right person to report this inhumane behavior.

I like this location very much. The lady always treats us very well and is professional, calm,…read morehelpful, and polite. It gets crowded during lunchtime but that's typical. Also it closes temporarily during a break time but other than that, this is one of my favorite places to go. Supplies are helpful too.

Get better workers. The Asian lady is always rude with some attitude and is slow as hell. Her lunch…read morebreaks are far too long especially since we have no other way to drop off packages. US PEOPLE are busy and can only go at certain times. So start putting the appropriate times online at least, it sucks showing up and shes still in her lunch break 2 hours later.

Why is it that this post office can put this unsecured box out for outgoing mail. When all…read moremailboxes are secured to a certain extent. The African American post office worker always uses the excuse that it's secured and that she always fishes out the mail afterwards, but when it's busy she lefts it build up before she gets the outgoing mail. One time my mail was put there and my bill was never paid to the correct credit card but someone tried to fraudulently make someone else with my check. She states she only puts mail in there when someone hands her mail when she is with a customer but that is totally false because I stand inline to hand it to her or other mailmen working the post office. I find her to be quite rude in her explaination because other post office workers just put the mail behind to the side behind the teller window where they serve you. It's definitely more secure since in this shallow tray bad people can grab your mail and leave. Can you replace this shallow outgoing mail tray with some more secure and replace this woman who I find to not do her job to secure our mail.

Review#1074~(SGV, CA)~ Alright how did i end up at this…read morebranch today? I Had to purchase Certified mail today: since my mom and i were dining at Boiling Point, Hacienda Hts., CA., we stopped by to visit USPS, Hacienda Hts, CA., Service here was topnotch: 5/5~the cashier was explaining to me how certified mail works that it usually takes 3-5 business days for this type of mail to arrive. The cashier immediately can tell we both speak Mandarin fluently so used Mandarin with us. Likewise, we told her Happy Lunar New Year in Mandarin. This was just a quick visit so didn't get to take pics. Next time i buy a pack of stamps from here, I'll take pics to add some essence for this review. Fellow customers were so nice too: someone made our day and opened the door for us as we were taking off. I'll be back soon for my next postal needs

I've been here when it's fisted and I've been here when there's no line and the service has been…read moreconsistent throughout all of the years. Sometimes it's really grudging and the customers can be giga buffoons, but I've had no issues myself. Workers are efficient and I can go in and out ASAP. They have PO boxes here and some outgoing mailboxes outside too. They also have stamps and other postal goods for sale too. I've mailed stuff from here, picked up items from here (though for international ones I've had to go further for some reason), I've returned items through them, all's good. Also just a word of the wise, I've seen and been in car accidents in front of this post office. People are trying to speed through the plaza or stupidly try to park in front of the post office to quickly drop something off and it's a busy shopping plaza, and they get scuffed. Unfortunately, the post office can't release any camera footage if you do get scuffed.

Reliable, friendly, and efficient. the staff are always helpful. Couldn't ask for more, highly…read morerecommend!

Line gets super busy around 4:30pm... so come before that time. It was super busy when I went. The…read moreline moves slow and the staff are trying to keep up. Use the self service station at the entrance if you don't plan on waiting.

Came here during my lunch break and aside from 2 other customers, I was seen quite quickly. I was…read morealso able to secure parking right in front of the entrance too. Thought I'm pretty sure this place becomes a battlefield an hour before it closes as I came here to pick up a package I didn't get a chance to sign for (and the closer post office near me didn't have it). AC goes pretty strong here and you can get passport errands done here as well. There's PO boxes and a self service station if there is a crowd waiting or if you want to be more introverted. The ladies working there were nice and efficient. No complaints from me.

Some jerk on eBay tried to scammed me …read more The people at the post office was very helpful in giving me the proof I need to get my refund.

Do not drop off packages here! They go missing and never get scanned after dropping off. I'm taking…read moremy business to another post office. This one is a scam post office; 3 packages went missing in less than 30 days. Stay away.

Pack it up, pack it in, let me begin I came to win, battle…read moreme, that's a sin... Located right across from the West Covina Mall or Plaza West Covina it is sandwiched between frozen yogurt and bundt cakes. You can drop off packages and pick up a snack or two. Self scanner is new and a nice touch when there's a long line. They also have instructions outside the store. Be sure to read your instructions on the return as we had to package it in a separate box before returning. Easy in and out drop off with a receipt. You can pack it up or pack it in a box at this UPS store. God bless

Instant passport photos for $17 after tax…read more I was immediately greeted by Noor as I walked into the store. Noor did an amazing job with our 7 months baby's passport picture. He was able to capture our baby's picture with just one shot. The passport photos came out to be $17 after tax for 2 pictures and we were in and out within 5 minutes. He also showed excellent multitasking skills as he was training a coworker while helping other customers while we were waiting for our photos to print. Thank you for all of your help and superior service Noor!

Like most post offices, crowded and painfully slow lines. But I would not say it would be due to…read morethe efforts of the friendly staff. Gets pretty busy in the lat afternoons and lunch hours. I would suggest coming in at non-peak hours.

For a Saturday the que wasn't out of the building! Wait time was a reasonable few minutes! Really…read moreliked the colorful new scanner with the ultra fun buttons a bit on the smaller side but it was ultra bright colorful and efficient ! Price moderate and reasonable, reliable and it's the USPS! The building itself has a great amount of charm and character.

I had the public notary notarize some documents and he was very knowledgeable and helpful. I…read morebelieve he is. Vietnam Veteran and he has great customer service!

*****UPDATE***** Just received a message from ANOTHER one of…read moremy customers saying they never received their order and guess where the package was dropped off?? Yup!! Baldwin park UPS store and it says I dropped it off on March 1, 2026 and they created the label back on February 1, 2026‍ this store is soo ridiculous and full of thieves!! Biggest mistake trusting this location with my package they scanned my package in and it never left their store according to UPS! Of course the store blames UPS even though they never got it! I can't even replace the item for my client cuz it was specially made for them the store didn't even offer an apology! He just kept saying to file a claim and how UPS has special technology to track packages lol ya maybe that's true if the package had left your store in the first place never coming to this location again