We had an appointment with Carina for passport photos and application processing. When we first…read morecame in the week before, she scheduled us for the following week. When we returned for the actual appointment, she told us the camera was not working. This should have been communicated when the appointment was made, rather than wasting our time coming back. (She said thw camera had been down for a while) The interaction was also unnecessarily rude and condescending. We asked straightforward questions about the passport application, and instead of offering basic guidance, Carina acted irritated and unwilling to help. After completing the application, we asked where we could find the information about what documents and items we needed to bring. Her response was essentially, "I don't know, somewhere there."

Lee was so caring and kind!…read more I had bought the wrong stamps for my wedding save the dates and she was so patient, gave us advice, and went above and beyond to make sure my save the dates did not get damaged. Will be coming back here to mail my wedding invites and hopefully she is there again!

Was at the workman mill rd, la puente post office this morning 7/10/26. The clerk 1 guy was so…read more professional, respectful and very helpful. I was blown away. Best experience ever.

SO, I regularly dropped my packages here but lately, because I wrote this honest review, and left 1…read morestar , my most recent package was NEVER DELIVERED. PLEASE REFER TO THE PHOTO I AM ATTACHING. I dropped it off on May 11th. It's a box from Poshmark and I sell items to get some cash. Anyway, I told Poshmark that it hasn't been tracking since May 11th and today is May 18th. They want me to wait until May 21 before they take any action. WTF ?!?! I let them know that the post office hasn't updated anything since May 11, so they either stole the package or it got lost or it never left he facility......... Per the photo, it never left this location! How is this location so incompetent?!?! I will never bring to this location again and I noticed the negative attitude of the Asian woman working there. A line of customers were waiting for her to open at 3:45 pm which is when the post office re-opens from lunch. I was the first person in line. She had this negative attitude helping us. It was a line of about 7 people...... It just shows the incompetence of this person because usually USPS does a great job shipping packages but this location SUCKS AND YOU WILL EXPERIENCE MISSING PACKAGES AND LOSE YOUR MONEY IT SEEMS!

Why is it that this post office can put this unsecured box out for outgoing mail. When all…read moremailboxes are secured to a certain extent. The African American post office worker always uses the excuse that it's secured and that she always fishes out the mail afterwards, but when it's busy she lefts it build up before she gets the outgoing mail. One time my mail was put there and my bill was never paid to the correct credit card but someone tried to fraudulently make someone else with my check. She states she only puts mail in there when someone hands her mail when she is with a customer but that is totally false because I stand inline to hand it to her or other mailmen working the post office. I find her to be quite rude in her explaination because other post office workers just put the mail behind to the side behind the teller window where they serve you. It's definitely more secure since in this shallow tray bad people can grab your mail and leave. Can you replace this shallow outgoing mail tray with some more secure and replace this woman who I find to not do her job to secure our mail.

This review is in comparison to the handful of other SoCal post office locations I've been to. I'm…read morerating this post office as 'good' because both times I've been here, the lines haven't been long and I've only had to wait a maximum of 5-8minutes. The first time I came, there was only one worker and the second time there were 2. Finding this post office was a bit of a challenge as it's very hidden (moreso if you're coming from the Von's side of the parking lot). The location itself is small but the air conditioning is very cold, which makes waiting in line not so bad. Workers were professional and not as rude as some of the other post office locations I've been to.

I've been here when it's fisted and I've been here when there's no line and the service has been…read moreconsistent throughout all of the years. Sometimes it's really grudging and the customers can be giga buffoons, but I've had no issues myself. Workers are efficient and I can go in and out ASAP. They have PO boxes here and some outgoing mailboxes outside too. They also have stamps and other postal goods for sale too. I've mailed stuff from here, picked up items from here (though for international ones I've had to go further for some reason), I've returned items through them, all's good. Also just a word of the wise, I've seen and been in car accidents in front of this post office. People are trying to speed through the plaza or stupidly try to park in front of the post office to quickly drop something off and it's a busy shopping plaza, and they get scuffed. Unfortunately, the post office can't release any camera footage if you do get scuffed.

workers here know u by face ~ they r friendly & efficient so i make this da main branch when i…read moreneed 2 run over 2 a post office

near the westco mall and other establishments!! parking is pretty big but can get busy. i've never…read morestayed longer than 10 minutes in line ; just to drop off packages or buy a stamp

Came here during my lunch break and aside from 2 other customers, I was seen quite quickly. I was…read morealso able to secure parking right in front of the entrance too. Thought I'm pretty sure this place becomes a battlefield an hour before it closes as I came here to pick up a package I didn't get a chance to sign for (and the closer post office near me didn't have it). AC goes pretty strong here and you can get passport errands done here as well. There's PO boxes and a self service station if there is a crowd waiting or if you want to be more introverted. The ladies working there were nice and efficient. No complaints from me.

This post office have terrible mail clerks. The mail people always puts mail or packages in the…read morewrong mailbox or lockers and is happening more than once now!!!

Some jerk on eBay tried to scammed me …read more The people at the post office was very helpful in giving me the proof I need to get my refund.

It took me less than 10 minutes to return my old internet equipment to Frontier Internet via the…read moreUPS Store. There was only one customer ahead of me. The young, tall, and handsome man helped me. He began by scanning the QR code on my phone and took the Internet equipment. At the end of the transaction, he printed two sheets of paper and handed them to me, with one great advice, "Please keep them for your records in case they (Frontier Internet) claim you never sent the equipment back." I was like really?? The receipts contain the shipping information and tracking number. This was on March 18th. Luckily I did keep the receipts in a safe place, because on May 4th Frontier billed me $110.50 for the unreturned Internet equipment. I contacted them via online chat to dispute the bill. Frontier representative asked me for the shipping date and tracking number, which I quickly gave to her. After 10-15 minutes, she finally said that the charges will be reversed. Thanks to this young man at the UPS Store for making this transaction headache-free!! Even though he wasn't very talkative, he did show me that he does care about the customers. In the future when I ever need the UPS service again, I will definitely return to this location.

Pack it up, pack it in, let me begin I came to win, battle…read moreme, that's a sin... Located right across from the West Covina Mall or Plaza West Covina it is sandwiched between frozen yogurt and bundt cakes. You can drop off packages and pick up a snack or two. Self scanner is new and a nice touch when there's a long line. They also have instructions outside the store. Be sure to read your instructions on the return as we had to package it in a separate box before returning. Easy in and out drop off with a receipt. You can pack it up or pack it in a box at this UPS store. God bless

Like most post offices, crowded and painfully slow lines. But I would not say it would be due to…read morethe efforts of the friendly staff. Gets pretty busy in the lat afternoons and lunch hours. I would suggest coming in at non-peak hours.

6/30/26: I was attempting to track down a certified letter that was supposed to be delivered to…read moreCarvana's billing department in El Monte. The letter was time sensitive. I mailed it on 6/24, and it was supposed to arrive by 6/30. I tracked the letter via the USPS website, and as of 6/27 8:57 am, it had arrived at the Santa Ana distribution center. I continued to check the USPS website, and there were no further updates. On 6/30, I spoke with a rep at the Santa Ana Distribution Center, and she advised that the El Monte Office may have failed to scan it. She gave me the name of the Postmaster, Daniel Jardines, and gave me a number to call: 626-444-1966. I called the number and Jose answered. He started of with an attitude, but I advised that I was given this number. He said that the number was for employees use. I explained that I was tracking a certified letter, which was time sensitive, and after a brief hold, he said that the El Monte office did not have the letter. I asked if it was possible that the letter had not been scanned when it arrived, and he said that wasn't possible. He then told me that he would call me back the next day. A couple of days later, I checked with Carvana, and they received the letter. As of 7/16, the USPS site shows the letter at the Santa Ana Distribution center, and I have yet to hear from Jose. This has been a very frustrating experience, considering that I paid extra to send the letter via Certified mail, the tracking system did not provide accurate information, and despite Jose's insistence, the letter had obviously had been processed through the El Monte office. Jose should have reached out to me with updates, but I have to believe that he did not feel it was a priority, despite me having told him that the letter was time sensitive. He should not have set the expectation that he would follow through and contact me if he did not have the intent to do so. On 7/17/26, I received a call from Jay, who once I asked, identified himself as a supervisor. He asked for the certified mail tracking number. He was unprepared for the call, as he missed key details in the inquiry that I submitted. Once I pointed them out to him, he was still unable to provide a satisfactory answer. He "assumed" that the certified mail barcode sticker had come loose between the Santa Ana Distribution Center and El Monte Post Office, which is why the letter wasn't scanned, and therefore no updates were available in the USPS tracking system. He mentioned speaking with the carrier to see if he/she "remembered" the letter. That seemed to be an unrealistic request, due to the amount of days that had gone by. He didn't address why Jose didn't follow up with me. Jay displayed poor leadership qualities, despite according to him, his "many" years as a postal carrier. He did refer me to the post office where I dropped off the certified letter to request a refund. He did not offer any empathy for this negative experience, and did not offer an apology. I advised him, that since he was a "supervisor", to take a look at the consistent trend of negative reviews on Google and Yelp for the El Monte Post Office, and advised that improvements start from the top. He was noncommittal in taking the time to look at those reviews. In short, he wasted my time.