Exceptional Service and Outstanding Customer Care This was my first time shipping a delicate and high-value item, and I could not have asked for a better experience. The owner, Sam, personally assisted me and made the entire process seamless, stress-free, and professional from start to finish. He took the time to answer all of my questions, explained the process clearly, and ensured my item was packed with the utmost care and precision. I left feeling completely confident that my shipment would arrive safely and on time. What truly sets this UPS Store apart is the level of service. I had no idea how easy and efficient the process could be! Simply bring your item in, and they handle everything with expertise and attention to detail. My wife brings in Amazon returns when we have defective items and she's consistently in and out in under five minutes. The efficiency is impressive!!! Overall, this location delivers exceptional customer service, professionalism, and reliability. You can genuinely tell they care about doing the job right. I highly recommend this UPS Store to anyone looking for trustworthy, high-quality service. Highly recommend!!! read more

I had a disappointing experience at this UPS location. While I was speaking with another employee who was assisting me, a different employee interrupted our conversation even though she was not helping me. I felt her tone was rude and unprofessional, and it made the interaction uncomfortable. I would appreciate better customer service and more respectful communication with customers in the future. I didn't catch the employee's name, but she was working at the right counter around 1pm. read more

It's not too late To ship it Ship it good... Simple in and out Amazon return dropoff. 5/5 Service Great service at this location. They help you with all your shipping needs. Only have had to return Amazon items so they'll scan your barcode and print you a receipt. 4.5/5 Parking Parking is available jusy not right by the door unless you have a handicap placard is the AMC is in the same shopping center. So if you need to ship it and ship it good, visit this UPS store. Psalm 121:2, God bless read more

The UPS Store - Shipping Centers Near Me - Covina, California

The owner is very rude and is always brushing people off. I have been there a few times and this last time I overheard him yelling at an employee. I'm not sure what's going on there, but I don't think that's how things should be handled. I feel that if he wants more clientele then he should be nicer and more welcoming instead of rushing out the door to get a smoke break. Last time coming to this location and to the employee that was getting yelled at, I'm truly sorry. Definitely lots of room for improvement. read more

Always excellent customer service, even when they are busy. Staff is patient, facility is clean and seems organized. I like to use the self service kiosk, it makes my Amazon returns SO MUCH EASIER. The manager/owner is friendly and helpful. It's my local ups store and I'm glad that I always have a pleasant experience. read more

The UPS Store - Store front - Shipping Centers Near Me - Covina, California

Always gracious, always helpful. I feel bad when I don't need stationary from them but I make it a point to buy whatever the office needs here when needed. Their prices are slightly elevated but I feel it is justified for the great service they provide. This location is also well kept and clean, so it makes it even more pleasant. read more

First time visitor to this store. I was welcomed as soon as I stepped foot in the store. The young lady who assisted me Immediately was friendly, helpful and professional. I had to return Spectrum WiFi equipment and the young lady as mentioned above opened the package in order to confirm the serial number, repackaged the box, scanned the box and handed me a receipt. All I'm matter of three minutes. The store was very well organized and fully read more

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Great UPS store! The owner is so kind and helpful and the employees are very knowledgeable and well trained.

Has definitely gotten better better employees better service definitely recommend it to anybody looking for a UPS store around

Sam is amazing. He took my package, wrapped it up nice, measured it and found the right box, suggested I insure it and was very thorough with tracking information and explained the information on the receipt. I highly recommend this UPS. Very nice store, supplies were stocked nicely and very neat store. Thanks Sam. I appreciate all your help read more

Overdue review! This UPS Store has served me quite well over the years. At times, literally a life saver, even. (This is a little shop next to Game Stop.) 1) I use it the most for Amazon returns. Yes, you can return all your unwanted and defective purchases at Kohl's now, and that's good and all, but this UPS Store located in the Azusa Plaza is closer in distance to me. So it's my number one choice. And the staff is so used to processing Amazon returns that they're super fast. Thanks, guys. (Customers are the bottlenecks, in fact. Guys, have your return QR code ready, so you don't hold up the line.) 2) Printing, printing, printing--who has a printer at home anymore? I've contemplated in buying a wireless printer for years, but never pulled the trigger. Don't like them ink prices. Besides, I can always print a few pages at work, but emergencies do arise! That one time I desperately needed to print a shipping label for an urgent parcel? UPS's got my back. It's like a few ten cents to a dollar a page. Well worth the hassles otherwise. 3) Notary service. For those who are not familiar with what this is, here ya go: "A credible witness is an individual who personally knows the signer and can vouch for the signer's identity to the Notary." So there were a few instances that I needed this. Official documents needing official identification verifications, witnesses, and signatures. And once more, hey, I can just do it right here at the UPS Store! Fantastic. Yes, there's a fee, and no, not that expensive (around $30, I think), and I am just glad that I can get it done and out of my way efficiently. 4) And finally, very occasionally, I have to ship things via actual UPS service (imagine that, namesake, yet the last priority), and I am glad they are here for me. This is such a rarity, though. 5 stars! Great location, reasonable prices, prompt service. Please never close. read more

They closed the door in my face at 6:58 and they said they were closed. No respect for their own time and their customer

The old guy in the leather jacket never wants to help me out every time I go he says the computer is down or he either charges me double Just to print out three papers. This guy is never helps out read more

This location is amazing. The employees are very engaging and go above and beyond the their duties to supply outstanding customer service. I feel very welcomed coming here and travel past other locations to come to this one for that reason. The staff has assisted me with shipping label inquiries when I am having trouble. Sometimes getting them to load on my phone can be difficult but they manage to make it work for me. I highly recommend them for all your shipping and printing needs. They are cost effective and the quality is amazing! read more

I am a regular here for Amazon returns mostly. The staff is friendly and always helpful. It also helps that it is in a nice location.

Use the computer and print the label. The instructions are there. No, they weren't and I asked. No help. The company put a $20 hold for days on my card and then charged me for getting nothing. No label. No refunds. Rude/no service. Won't go back read more

Just came in to send my broken iPhone back and the girl here (wore glasses) was amazing. She has excellent customer service skills. I'm thankful I came to this store. read more

They charge 1$ to tape up box. The 4 pieces of tape they put should be free. I will never go back .I only gave 1 star because I can't give 0. read more

I dropped by today to return an Amazon package, and although the gentleman was nice, he explained that they charge $1 to put tape on the box. Being that I only needed one strip of about 8 inches of tape, I said "but you're a ups store." He apologized and I left. These are things that are included at most ups stores for free. I understand that some people abuse the free services, but maybe they should charge for tape over a certain amount instead of trying to charge everyone because some abuse free services. read more

absolutely horrible customer service. I will never be going to this UPS store ever again. The guy in the front is extremely rude and seems to be quiet homophobic I had to call and make a complaint he picks and chooses to be kind to, and seems to not like his job. read more

Super chill place to drop off a package. Needed some info regarding mail boxes and they were super helpful and friendly. read more

The UPS Store - Shipping Centers Near Me - Covina, California

I question the service you would get during a non holiday season, since I used their service to mail a Christmas package to a city within 5miles from the store. Although the addressee was in their computer and I was assured it would be delivered the next day what happen was sum mix-up of the address label. The recipient texted me to confirm the gift item (scarf) was received but that wasn't what I sent ( ? ).. how embarrassing. This business, however busy, shouldn't have made such a mistake so that's why I can't recommend this store. read more

Always a great experience from the moment you step in . I appreciate how easy they make everything here, the staff are always willing to help. read more

I've been coming to this store for the past 3 years and I have always been treated right. Not like a customer but more of a guest. All the employees, managers are always respectful, honest, and very knowledgeable. They explain everything correctly, all instructions and procedures, even including the self service printing. If you read the directions it ls really simple and easy to use. The employee at this store Luis, has always been knowledgeable and always helped me out from printing a huge poster, to my millions of amazons returns, to the simplest thing of printing out a piece of paper for me. Life can get pretty hectic and when coming into this store Luis seems to be the little bit of peace and tranquility that I need in my life at the moment. I have a couple UPS and FedEx store that is much closer to my house, but I will always go to this location. read more

If I could give this UPS store more stars I would. The staff here is always friendly and always willing to help. I have been going to this store for years and I have never had a bad experience. The service is always quick even when there is a line. If you have the choice to go to this UPS over others it's definitely worth the trip and I have visited others out of convenience, but this is always my preferred store. read more

Always an amazing and easy experience! The employees are always so welcoming and never ever make me feel like I'm being annoying or asking for too much. I'm always showing up with my packages and it's always a friendly kind welcome followed by a smile, can't ask for anything more. Very very happy with their service! read more

I own a business and send out a lot of packages so I have visited this location almost daily for the past 2 almost 3 years. The staff never fails to pleasantly greet me upon entering and I'm sent off with a "have a great day" without fail every-single-time! I am no stranger to traveling out of my way just for great customer service. Kindness and patience go a long way and The UPS Store on N. Azusa in Covina will always get my business! read more

The older man expects you to do everything yourself will not offer or give any help, even when asked. Also smells atrociously of cigarettes. Did the same thing to another costumer not offer any help and saying "you have to figure it out." Never go here! read more

DONT GO TO THIS LOCATION. If I could give ZERO stars I would. I've only been to this location around 3 time and every time I come it's an issue. They always want to charge me for labels and boxes and extra things that the Other ups on Grand NEVER charged me. The owner or the older guy that works there is so rude and rips off his customers especially old folks. read more

The service is wonderful and fast. The best place to send packages and Amazon returns

Came here to return my iPhone that I recently upgraded. The store was clean and had no line at all. The owner, Sam was super helpful as he offered to box up my phone complimentary. Will definitely Be coming here again!! Thanks Sam for all your help and great customer service. read more

The UPS Store - Shipping Centers Near Me - Covina, California

The nicest customer service! Always helpful and very polite. I feel very welcomed here and always choose this location.

Worst Experience EVER !! If I could give this negative starts i would !!! I sent a very over prices package on September 9 it was a yellow envelope one important document i paid like 16$ to get it shipped delivery by Tuesday, September 12 and they lost it. I paid the extra money for package tracking and insurance. When i contacted the manager Sam, there is nothing he can do. Then why sell the insurance in the 1st place ??? TERRIBLE PLACE !!! Hope no one gets ripped off read more

The UPS Store - Shipping Centers Near Me - Covina, California

I've come here several times during my morning walks to get return labels printed. The gentleman working there has always been courteous, helpful & kind to me. I don't own a printer and having to return an item stresses me tf out! I'm glad i can take a stroll across my street to get it done here. The man is quite pleasant and has even allowed me to come in before business hours when he noticed me outside the office looking in. Very much appreciated. read more

Fast- friendly! I need to drop off cable equipment and the staff made it super simple, I was in and out fast!

The charge for overnight envelopes - horrible service. Not coming here again for anything. I don't even want them to make money from returning my Amazon packs ages. read more

Staff is always so helpful and friendly. They remember names of frequent customers. Store is clean and tidy.

Very bad service with charging you unreasonably! I did Amazon return with no label and box needed service, this bad UPS charges me printing fee and bag fee which I have not been charged by any another UPS store! Don't go there. Just return one thing with $6, which is AmaOn free return for no label and box needed. Ridicules. read more

My name is Patricia, I have going to this UPS store on Grand and Covina since it opened up. I want to let that the employees are great. They are very kind,very helpful with anything. I want to (Thank) two of the employees that have helped me almost every time. Maria and Melissa. These are the kind of employees that need to be recognized for their services. Thank You, Patty read more

Never again!! Needed literally ONE page printed out and they tried charging me $3?! GTFOH! They said its standard pricing. Really? Then why does FedEx have the capability to email your document to their printandgo@fedex.com for CENTS?! Smh. Get ur together and stop ripping people off! read more