I understand the previous reviews about the long waits, and how people can get frustrated when they have to wait longer than usual. I didn't experience that today because coming I was helped by my rep, who provided valued service in helping me ship my package. As someone who doesn't use the PS a lot I often have questions about packing and wrapping, so I brought extra items to help with the process. The rep, Lynn, not only offered to help wrap the rest of the package, but also was patient in answering my questions about shipment date and tracking. I'm glad I was able to experience such a positive interaction with her and will be utilizing this service and location in the future. Hopefully they can find more people to man the counter, because a line did form after I left. But inpatient people will also be a problem in any business and that shouldn't fault the reps. read more

5 stars for the great service employees ALWAYS offer customers for all postal services. It has been my experience that lines move efficiently, the office is always fully stocked and clean. Parking can be a challenge at times, as the lot is small. read more

US Post Office - Post Offices Near Me - La Puente, California

a package was delivered to a wrong address and after several visits and several conversations with a carrier supervisor nothing was ever resolved. They never followed through on supposedly call backs or attempts to recover the package. It's a shame! read more

Too slow long wait and need to visit 2 times to get questions answered for on hold mail

Bro I have one simple question and have to wait 40 minutes on the phone . I could be wrong but I just have such a hard time believing they're so busy at 4pm on a Tuesday. read more

The manager is great. His name is Dave. He facilitated us so many times and I'm so grateful but the person named Howard. He's such a rude person. He should not be working there when he's not under supervision he hangs up the phone and talks to customers however, he wants to he's a very grouchy guy he does not belong at that facility. read more

never again...package was supposed to be delivered monday but "animal interference" my small dog was in the house so i don't know how you'd fail to deliver the package. package status changed to "will reattempt on next available day" so i'd figured they'd try again tomorrow...nope...because not even 24 has passed and they changed the status of the package again "return to sender processed" absolute clowns of a business for hiring whoever. Walked in to ask about the package because the tracking status shows it's still at that location. they weren't really sure what to do and finally pulled their manager up, asked for my info and said he'd check with the deliver driver what happened and give me a call that same day...but NEVER DID. asked a friend who works at the shipping department of a store because he uses all the shipping companies like fedex, ups, usps, etc. and told me that usps specifically will NEVER actually re attempt to deliver the package they mark to re attempt... never using usps...what should have been a one week delivery is now taking a month+, will have to email the company to resend the package but with a different shipping company. let the company know so hopefully they won't be shipping out with usps as much anymore. also ended up calling usps 1-800 office number (not la puente location, corporate number) to notify them of the issue. lady over the phone was great and was even confused herself how it went from "out for delivery" to "returned to sender" in less than 24hours, said usually they're supposed to reattempt the delivery and can hold the package at the location (la puente usps) for a couple days to figure out what the buyer what's to do with the package. but instead went ahead and gave themselves the green light to return. *october 27, 2025 @7:01am- "out for delivery " *october 27, 2025 @1:43pm-"delivery exception, animal interference" *october 28, 2025 @8:17am "returned to sender processed" from "delivery exception" to "returned to sender" 19hours has passed...not even a whole day...and it went to "returned to sender" corporate lady over the phone was even confused on why they did that. guess they'll hire anybody at la puente usps office. no need to worry about day drinking or doing drugs on the job they don't seem to care too much, they'd probably prefer that. more packages you lose the faster you get that manager position. 1.how you you fail to deliver "animal interference" when the little dog is behind doors...you planning to come into the house? or if it's a random parson walking their dog down the sidewalk wait 15...30... seconds for them to pass before getting out if you're that scared. 2. changed to "will re-attempt on next available day" but not even 19hours from EXPECTED DELIVERY has passed and all of a sudden it changed to "return to sender"... clowns in a circus... read more

US Post Office - corporate lady over the phone was even confused on why they did that - Post Offices Near Me - La Puente, California

This post office is always quite busy but when the employees see the line they immediately bring more people out to help the customers! Marti is always so nice and helpful. She has helped me several times and she is always so personable. I request certain service and she will say well maybe you want to sent it this way. I really appreciate the fact that she knows her job and does it well by helping out her Costomer's. read more

US Post Office - Post Offices Near Me - La Puente, California

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This place is so slow, they spend way too much time on just one person. Find a bigger post office cause this one way to slow

This post office is the worst when it comes to delivering mail plus they never answer the phone. I made a formal complaint! Hopefully the lazy person in charge will take his job more seriously when serving the public!! read more

Worst customer service ever!!!! Keeps cutting you off mid sentence and being rude for no reason! When you're patiently explaining your situation, this lady cuts you off and gives the worst attitude!!! Miss girl had the worst hearing problem and blames YOU for HER mishearing read more

Came in on a Saturday morning for an appointment at 9:30, and Brandon helped me out. Everything was finished in 30 minutes despite being packed with walk-ins, and Brandon was super organized and just a great person to work with. This is my first passport, so whenever I had a question he was patient and respectful in answering every single one. Excellent experience. read more

Extremely unorganized, had an appointment at 10 had to wait 3 hours just for them to deny us we even confirmed on the website saying we had an appointment. Do not come here for passport renewal or passport application submition because they don't care about appointments and take walk-ins, which means there is lots of ppl waiting and a long line. Service was extremely rude and disorganized, I would not recommend coming here unless you want your time wasted. They only had one old lady working on passports. read more

Amazing post office, great customer service. Susan helped me out with my packages, she's is the best! I left the "Hub" post office off of Gale after the man was super rude to me. The Kiosk kept on crashing. So I went to him to manually mail out my packages. He was rude and didn't want to work. I left and came here. So glad I did. You can tell susan loves her job. She is super attentive and kind. Great energy, she also taped some of my boxes to ensure they didn't open during transit. She made my day better. Greeted with a warm smile and very kind. Thank you so much Susan! You're the best!! read more

US Post Office - My receipt - Post Offices Near Me - La Puente, California

Lost a package. But it's not so much that. They could have just told me directly rather than give me the run-around or put me on hold for more than an hour over the phone. Anyway, if you need to file a complaint, don't ask for their supervisor. Go directly to the Post Master General. Send him an e-mail through this link. You have a better chance of being serviced this way. Put in your tracking number if you have one. https://usps.my.site.com/emailus/s/ read more

This is the worst post office I've been to. The service is incredibly slow, and they ignore your questions. Reviews mention that the long lines are due to the high number of people, but in reality, it's because they're so slow! read more

i have lived at the same addrress for 15 yrs. and whenever i see have a sunday delivery i know i'm not going to get it even though mail is delivered here on sunday-does that even make sense? i am SO PISSED right now because i've been told MANY TIMES that there is a key they're supposed to bring to get in on sundays-not sure if SUNDAY is any different than how they get in Mon. to Sat. but today was just ONE time too many and i hate being lied to once let alone lied to for 15 yrs. when it says DELIVERY ATTEMPT FAILED DUE TO 'NO ACCESS' and my questions is: why not just TELL THE TRUTH-do something-change the DEL. DATE to Monday instead of PRETENDING it's going to be del. and then saying NO ACCESS and there are 80 more apts. here so anyone else expecting a del. hasn't gotten theirs for 15 yrs. either-i have tried everything and the only way i have ever gotten help is i have one contact who is the best P.O. worker on the planet and i can text her (i hate to bother her) but she immediately helps me and i get my del. why don't they just FIX THE PROBLEM? read more

It's always busy, but its to be expected. I use this Post Office to drop off my ebay packages. Haven't had any issues. Also great for money order services. read more

I stopped by on a Saturday right before they opened. I only had a letter to drop off and luckily the door was open. They have a good size parking lot and if you need to wait for them to open you can always go across the street to the Donut Hole to get a snack. LOL. read more

US Post Office - Early bird - not open - Post Offices Near Me - La Puente, California

Why do they even have a phone number listed if they never bother to pick it up? Just take it off to save everyone time. read more

The post man said there was an 'animal interference' so he couldn't leave my package. I don't have a gate and I don't have any animals. He took it back to the post office. Hopefully, I'll get my package one day! read more

The passport clerk in La Puente was very cordial and helpful. We were in and out in 30 minutes, even though we had to take photos. We definitely go back. Recommend for renewing passport. J A Avocado heights , Ca read more

This review is for their passport service. The website says walk ins 9-3 but it's only for renewals. If you're applying for a new passport you do need to call for an appointment. I wanted to renew mine and apply for a new one for my 10 week old son, but wasn't able to do his. Made an appointment over the phone and it's in two weeks. You can get your passport photo taken for $15. The lady, Monica I believe her name is, is pleasant, and quick with processing your form. read more

Worst customer service ever! The person at the desk spoke in a foreign language to another worker and a customer said they were talking bad about the Latino customers! I rather drive further than go to this store again read more

Do not come to this US post office unless you have extra time and gas money to waste from driving back and forth, it's not worth it. The lady who works here goes on her break without updating the store hours. I visited this post office 4 times and only received help once. All 3 times I got sent away because the door was locked and the lady was gone. Extremely inconvenient for the people who visit on their lunch break from work. It's a waste of time, gas money, and you have to drive to the next nearest post office or you'll have to come back whenever the lady is done with her break. Very inconsiderate and unprofessional read more

I had to rate this place as a one star because theyve lost my mail for about exactly a month. An important mail that i directly dropped it at this post office (inside dropoff). I mailed it on march 29th to Eagle Rock and i just found out that it arrived today (April 29th) there. When i visited this Postoffice to notify them of a lost mail, they guaranteed it that Everything was picked up and wont go wrong in the delivery. One month is way too long and its so inconvenient to always have to check if the receiver has gotten anything. read more

I'm pretty convinced that the delivery guy/mailman /worker has been stealing some of the parcels. I have lost more than 5 items in the past 6 months, mostly from Ebay. The tracking told me it's been delivered to the mailbox, but when I checked , there's nothing there . I do not think you can make so many mistakes in such a short period of time and every time it's something of value. This a very shady and terrible. Mailman is also a thief!!! read more

US Post Office - The tracking says delivered to my mailbox, but the mailbox was empty! WTF !!?? Why do this happen every month??? - Post Offices Near Me - La Puente, California

This place deserves no stars. They're assholes and lack customer service.I called to get info on passport renewal and go in and tell me something different. Made appointment a month ahead and took day off work and they denied to help me. Manger and team sucks at this place.they're a dump ass post office. read more

This is my second negative experience with this post office. This is the main office that delivers my mail--so I have no choice but to put up with ALL their mishap and Bullshit!!! I tried calling numerous times over the past week because its inconvenient for me to drive there. I even called the USPS phone line, waited for an hour and 35 minutes to see if they have another phone number they can provide me instead of the one I've been calling. They said no, they only had one phone number to provide me which was the one that kept giving every caller a direct repeat busy tone. So I finally found a bit of time and managed to get over there right before they closed, parking lot is tight and it seems like right before they close is their RUSH HOUR. I walk in and wait in line, and there were 2 individuals ahead and behind me, an asian lady comes out from the back and calls the guy over since she sees he had a notice slip with him, she got him his package and got him on his way not caring to ask if anyone else needed help with a package. I went up to the other lady and she told me to wait for that asian lady whose sole job is to take care of people's packages. I ask her about the constant busy phone lines, and she blames it on another woman whose job is to answer phone lines, I even called and had it on speaker to prove to her that it wasn't an isolated incident! she said that was ODD, and she will look into it, but she seemed as if she HAD TO SAY THAT to make me go away. She didn't give a shit. I filled out forms for my MISSING "Delivered" package, I asked when I will be receiving a call back, she assured me it would be TODAY--yeah right! I DID NOT GET ANY CALL. I told her this was the 2nd time this has happened to me, where my packages mysteriously go missing... and that the first time, it miraculously showed up in my mail box weeks later. She didn't care. POST OFFICE WORKERS here are such INCOMPETENT CARELESS F*Ktards! read more

US Post Office - Always like this! Hate this PO - Post Offices Near Me - La Puente, California

Went to renew my passport with Monica H. and I must say that she's the BEST person I've met in such a long time. Her customer service skills are beyond words and not only that, she's sooooo kind with kids. Look, renewing passports are a hassle and having Monica made it so pleasant and fun! read more

I've an appt @ 12pm, which means there should have people available for passport service. However, they are exactly wasting my time. I got really mad with this place, do not come. read more

US Post Office - Post Offices Near Me - La Puente, California

Oh man... so yesterday tracking number said my package was delivered... I checked, it wasn't! My apartments office didn't have it either. And the last time I got something in the mail that looked to be a card inside was opened!!!!! This was July 1st! read more

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This post office has horrible customer service, I have had 2 issues with a guy that works there with gray hair. First time he didnt close my po box right. 2nd time I recently opened a new one and he did something to where it didnt register in the system that I had taken my paper work to the post office and I was still receiving emails that I needed to come and get my keys. I refuse to let him help me anymore when I go there because he obviously doesnt know what he is doing. Then I tried to call to resolve this last issue for 3 days, i was calling on my break, put on hold. then the line was busy for 2 hours. then I would call on my lunch and they would leave me on hold for 20 minutes at a time,. Never comming back to the line. That is horrible service. P:S: all I can say is PETER is the only one I like to deal with. He always gets my problems fixed and hes super nice. read more

This is the worst post office I've ever dealt with. Dishonest and lazy AF. You suck!! You're lack of work ethic has caused major problems. Answer the goddamned phone!!! read more

UPDATED BELOW. Absolute garbage location with garbage employees. Will return to update this. Saw 3 other individuals walk out angry and upset thier packages were lost, should've seen it as an omen. I redirected my package here and it was a big mistake! Claimed someone signed for it and had no clue and couldn't hold themselves accountable and couldn't be bothered. I walked out before my head exploded and I could make a fool of myself. UPDATE: after calling the post office directly, I was assured by a rep the situation would be reviewed. Got maybe 3 other calls before a rep told me if she could please sign it off as solved as it was a bad look for them or something to that affect. She assured me itd be taken care of and someone would reach out again. NEVER heard from anyone and was so pissed I decided that the items worth wasnt worth the stress and anger anymore. Weeks, maybe even months later the package was sent to my house and they claimed on a note that I never claimed it or tired to pick it up. Absolute BS. NEVER redirecting my packages again with the USPS and my one star review stands. read more

worst place ever I really want to give 0 star or negative star if possible Rude people here and bad customer service working so slow Rude Terrible Saying something bad made me feel bad but I hope I won't come back again if possible really don't like this place or USPS no wonder USPS have bad business read more

This is twice we have not received a mail delivery on a Saturday. How is managing this site?

Why would you have a number posted on here if I can't even call the # . The call won't go through when called , I can't even wait on The line. It's ridiculous to have such a small problem on there and which make a huge problem on the customers. PLEASE FIX this cosy thousands of dollars and wasted time . UPDATE came here to see my package and the lady wouldn't even attempt to look . Kept repeating her policy when I asked if she can look not repeat a policy to me over and over. Who ever worked the desk on 05/05/2017 deserves to be fired . read more

No wonder they have a two star rating. Two stars are too generous. Seriously. I went there voluntarily to pick up my mail. I already provided my identification and my business card. The clerk even took down my name. What more do you want from me to ascertain my identity? Would you like to see my birth certificate and interrogate my parents? YOU are asking me to sign for it and write my name. I'm confirming that the address for the sender is consistent. There's no need for you to be rude and rush me. read more

This is the post office that delivers my packages and mail, I made a complaint with them because they supposedly delivered a package to me from eBay.it has been 6 months and they haven't done anything to investigate what happened to my package. I told the customer service girl that I got a message said it was delivered but there was no package in the my mailbox. I told her I have video of the mailman delivering Mail but no package that day. Still they were going to review my case. Nothing has happened. I don't think they're gonna do anything about it to be honest. They do this kind of thing all the time now. My sister says the same thing happened at my moms house with those free COVID tests that the mailmen are delivering to your houses. Be careful what you send through the ups because the recipient might not get it. read more